App review & ratings tools to level up your whole customer experience
The platform for companies who take reviews and ratings seriously. Appbot provides world-class review & ratings monitoring, replies, and analysis.
Over 25% of the Fortune 100 and 35% of top charting app developers use Appbot
Monitor App Reviews & Ratings
Appbot saves teams hours every week with powerful integrations and automations.
Apple & Google Play reviews
- Appbot supports review monitoring for all major app stores. New reviews are fetched in near real-time so your team is always connected with users.
App reviews in Slack, Zendesk, Zapier & more
- Connect your team to app reviews with our app store connect Slack integration, Zendesk integration, Zapier Integration, and more. Whether it's for the product team or customer support we've got you covered.
All Countries included
- We know you care about all your users, no matter where they are located. Appbot's review aggregator collects app reviews from all countries, right out of the box.
Automatic translations to English
- No more copy/pasting into translators. Appbot automatically translates app store reviews and presents them in-line with the original.
See all your reviews in one place with Appbot
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“Appbot has seriously changed how our entire company views our product and has been a huge morale booster. The feature that has really struck with everyone is the weekly report card and daily stream of app store reviews into a Slack channel. We've opened up the channel to the whole company to increase transparency and folks LOVE it.”
App analysis with automation
Measure trends in user sentiment, review volume and star rating over time so you can see what users think of changes you make to your apps.
Sentiment Analysis built especially for app reviews
- Our world class sentiment analysis tool, designed specifically for app reviews, boasts a remarkable accuracy of over 93% and is powered by cutting-edge machine learning.
Review analysis tools that save your team hours
- Classification tools as flexible as your needs, with advanced NLP under the hood. Group your reviews automatically right out of the box with Topics, get specific with Custom Topics, or use Tags to group reviews manually.
Customized reporting with Dashboards
- Centralize all the metrics each team cares about on a single page. Use Dashboards as a quick reference or for easy data sharing. Our customers love Dashboards for beautiful, automated report generation.
Access app reviews programmatically with our API
- Our RESTful JSON reviews API gives you complete flexibility and control over your review and ratings data. Build your own reports or integrate with a system we don't support yet.
Surface actionable insights with Appbot
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“We really love your product; it really alleviated so much pain from all the manual work we had to do. We truly all feel this was the best tool we purchased last year!”
Reply and connect
Appbot will help you level up your customer support - and your star ratings - by making it faster and easier to reply to the most critical reviews.
Auto Replies for app reviews
- Effortlessly respond to reviews using AI Replies or your own Canned Reply. Configure rules by star rating, topic, sentiment, language etc and let Appbot automatically reply to reviews that match each rule. The ultimate time-saving customer service automation!
Canned Replies for your whole team
- Hate typing the same thing over and over? We do too. Appbot offers canned replies for app reviews, that are easy to customize before sending.
1-click drafting with AI Replies
- Our AI-powered system generates unique, personalized, human-like AI responses that will delight your customers and save you hours each week. Simply generate, review, edit if you wish and send!
Reply in Appbot or CRMs
- Reply right from your Appbot account, or from Zendesk or many other CRMs like Freshdesk, Kustomer & Helpscout, with auto-translation to English to save you even more time.
Reply directly to your reviewers inside Appbot
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“10/10. Very personal service - team always on hand to go the extra mile for you and answer questions.”
Improve your customer satisfaction
Make better, faster decisions about your product roadmap, based on the feedback and sentiment of real users.
Better roadmap decisions
- Make data-driven decisions about your product roadmap, based on the feedback and sentiment of real users. Track how users respond to your improvements as soon as they launch!
Surface bugs faster
- Turn your reviews into a robust early-warning system. Easily monitor trends in bug reports so you can be sure your app is meeting user expectations for stability and performance.
Connect your team to with real users
- Appbot allows limitless possibilities for you to give reviews and ratings visibility in your company. All levels and departments can easily stay informed with automations via integrations or custom email reports.
Higher star ratings
- The first step towards improvement is understanding. Understand users better with less effort, so you know exactly what to do to drive star ratings upwards!
Increase your app ratings with Appbot
Try Free for 14 Days →
“Appbot is the straightforward, all-in-one-place tool we use for 30 minutes each week to monitor user reviews of our iOS and Play store apps.”
Appbot takes your security seriously.
Password and Credential Storage
- Appbot passwords and credentials are stored using bcrypt.
PCI Compliance
- Appbot takes all payments through our payment partner, Stripe. Details about Stripe's security and PCI compliance can be found on their security page.
Data Hosting and Storage
- Appbot services and data are hosted in Amazon Web Services (AWS) facilities in the USA.
Encryption
- All data sent to or from Appbot is encrypted in transit using industry-standard encryption. Our API and application endpoints are TLS/SSL only. We also encrypt data at rest using industry-standard encryption algorithms.
Uptime
- We have historical uptime of 99.9% or higher.
SSO
- Appbot offers SAML 2.0 compatible Single Sign-on (SSO) to all Premium customers. SSO allows you to authenticate users in your own systems without requiring them to enter additional login credentials.
