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AI agents that resolve support tickets end-to-end and self-improves over time
Yuma takes real actions (refunds, cancellations, returns, subscription changes, etc) to close tickets autonomously in your brand voice. It's purpose-built for Shopify and pulls directly from your order data, product catalog, and customer history. Building automations is the hard part. So it comes with conversational AI built into the core of the platform. It knows your full setup: tickets, automations, knowledge base, metrics, brand voice. Describe what you want. It does the rest.
- Built to fully resolve tickets, not just deflect or hand off
- Ask Yuma to build automations, analyze tickets, monitor performance, and more
- Connects to Gorgias, Zendesk, Kustomer, Re:Amaze, Loop, Recharge, and more
- Matches your brand voice across email, chat, and social; in any language, 24/7
- Comes with white-glove support
Languages
English
Works with
- Gorgias
- Klaviyo
- Kustomer
- Recharge
- ShipUp
- Zendesk
Categories
Pricing
Small Merchant
$850 / month
Monthly fee including a package of automated tickets, overage fees apply. Additional support fees may apply.
14-day free trial
Medium Merchant
$1,200 / month
Monthly fee including a package of automated tickets, overage fees apply. Additional support fees may apply.
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (8)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
We've been consistently impressed with Yuma. The danger with using AI for CX is always hallucinations. Their approach of building bots for specific use cases and limiting the amount of knowledge the AI can ingest for any given situation has driven unbelievably high accuracy. Some of our bots are consistently hitting 98% quality, which I've never seen another AI tool deliver. CSAT results are the same as our full team, at 4.7+. Their support team is remarkable. Any and all requests or features we've asked for have been built and set up in weeks. The team is very communicative and very easy to reach via Slack and/or email. They are proactive, often bringing suggestions to our team on how to improve our customer experience. Run, don't walk towards working with them!
Yuma has helped us significantly during periods of extremely high demand, providing great support for our customers and streamlining service at times when a quick response is crucial.
Additionally, the attention from Nour, coordinating calls to clear up doubts and add new processes, is always excellent and super attentive.
We are very happy with Yuma!
Thanks to Yuma, we are closing 30% of our tickets without any human interaction, with 70% to 80% of customers satisfied.
It also allowed us to create advance auto pilots in order to make automatic changes in Shopify.
It is saving us time daily and we are very happy with the results so far.
Support
App support provided by Yuma AI.
Resources
Launched
May 7, 2025
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, gift cards, store credit, Online Store, Shopify admin
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Edit customers
Customer data
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View products
Inventory, product listings, products, publications of products on sales channels, collections
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Edit orders
Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, all order history, returns, shipping information, third-party fulfillment
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Edit discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit store credit
Store credit accounts, store credit account transactions
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View Online Store
Checkout page, Online Store pages, metaobject definitions, metaobjects
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View Shopify admin
Legal policies
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View other data
Locales, locations, Shopify Markets settings, payment terms, price rules, purchase options, translations
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