Master of Science (M.S.), Telecommunications Engineering

2016 - 2018

University of Maryland, College Park, MD

Courses: Networks and Protocols, Advanced Topics in Networking: Network Design and Configuration Lab, Distributed Systems in a Virtual Environment (Linux), Special Topics in Cybersecurity: System Security, Introduction to Cloud Computing etc.

Bachelor of Engineering (B.E.), Electronics and Telecommunications Engineering

2012 - 2016

Mumbai University, Thadomal Shahani Engineering College (TSEC), Mumbai, MH, India

Courses: Computer Communication and Networks, Internet and Voice Communications, Optical Communication and Networks, Data Encryption and Security, Telecommunications Network Management etc.

Systems Engineer

Jan 2021 - Present

Verizon Communications, Ashburn, VA

• At Verizon Labs, I configure, implement and troubleshoot Operating Systems such as Linux/Unix (Red Hat Enterprise Linux, CentOS, Ubuntu etc.) and Microsoft Windows Server to ensure and support smooth functionality of the computing infrastructure.
• I also develop new virtualization solutions in cloud network virtualization environment using tools and platforms such as VMWare, OpenStack and AWS in addition to the deployment of type 1 hypervisors including VMware ESXI 6.5+, OpenShift, Hyper-V, KVM, Oracle, Xen and Citrix.
• Additionally, I contribute to the deployment of in-house developed applications including monolithic, microservices, containerized applications based on Docker and appropriate orchestration systems such as Kubernetes and Docker Swarm.
• Further, I apply advanced troubleshooting techniques related to DHCP, DNS, TCP/IP, Load Balancing, IPSec and Routing to proactively mitigate potential network issues impacting the regular operations workflow.
• Lastly, I collaborate with the DevOps teams to utilize automation tools like Ansible and Jenkins along with helping to develop Python and shell scripts and automation systems for expediting deployment and system administrative tasks.

Cloud Support Engineer - Linux

Nov 2018 - Nov 2020

Amazon Web Services (AWS), Herndon, VA

• One of Amazon.com’s fastest growing businesses supporting millions of customers in over 100 countries that use AWS to run their infrastructure. Provided world class technical assistance to a wide range of external customers as they build mission-critical applications on top of AWS.
• Within the Cloud Support Engineering team, I was at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. I got my hands dirty through troubleshooting application, network, database, and architectural challenges using a suite of internal AWS tools as well as existing knowledge and toolkits.
• I served as a key contributor in supporting AWS services that focus on Compute technologies including EC2, VPC, Lightsail etc. Storage services like S3, EBS, EFS, etc., Operations and monitoring services like Systems Manager, CloudWatch etc., containerized services like ECS and also services that enable customers to migrate their workloads to AWS.
• Additionally, I supported AWS customers with System Administration tasks on Linux (Ubuntu, CentOS, RedHat, Amazon Linux etc.) and troubleshooting networking issues in TCP/IP, DNS, SSH, Routing, firewalls, LAN/WAN etc and also gained hands-on experience with configuration management tools (Ansible, Puppet), infrastructure provisioning tools (Terraform, CloudFormation), building and maintaining CI/CD pipelines using Jenkins and automating common tasks with Python and Bash/Shell scripting.