Need help with an EUR-UN project? Here's how to get support.
- Read the project README — most common questions are answered there.
- Search existing issues — your question may already have an answer.
- Check the documentation — look for a
docs/folder or wiki in the repository.
For bugs or feature requests, please open an Issue in the relevant repository:
- Go to the repository's Issues tab.
- Click New Issue.
- Select the appropriate template (Bug Report / Feature Request).
- Fill in all required fields with as much detail as possible.
Tip: The more detail you provide (OS, versions, steps to reproduce), the faster we can help.
For general questions about EUR-UN projects:
- GitHub Issues: Open a discussion-style issue in the relevant repo with a
questionlabel. - Email: [email protected] — for questions that don't fit a public issue.
Do NOT open a public issue for security vulnerabilities.
Please follow the process described in our Security Policy.
| Project | Primary Support Channel |
|---|---|
| EY_Challenge_2026 | GitHub Issues |
| RouteLens | GitHub Issues |
| VisaStatusMonitor | GitHub Issues |
| SmartHome_Server | GitHub Issues |
| EZ-Encrypt-Middleware | GitHub Issues |
| All other repositories | GitHub Issues / Email |
We are a volunteer-driven open-source organization. Please be patient.
| Priority | Expected Response |
|---|---|
| Security vulnerabilities | Within 48 hours |
| Critical bugs | Within 1 week |
| General issues | Within 2 weeks |
| Feature requests | Reviewed monthly |
We welcome issues and discussions in:
- 🇬🇧 English
- 🇨🇳 中文 (Chinese)
- 🇫🇷 Français (French)
- 🇨🇿 Čeština (Czech)
EUR-UN · eurun.eu.org