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Support

Need help with an EUR-UN project? Here's how to get support.


📖 Before Asking for Help

  1. Read the project README — most common questions are answered there.
  2. Search existing issues — your question may already have an answer.
  3. Check the documentation — look for a docs/ folder or wiki in the repository.

🐛 Bug Reports & Feature Requests

For bugs or feature requests, please open an Issue in the relevant repository:

  1. Go to the repository's Issues tab.
  2. Click New Issue.
  3. Select the appropriate template (Bug Report / Feature Request).
  4. Fill in all required fields with as much detail as possible.

Tip: The more detail you provide (OS, versions, steps to reproduce), the faster we can help.


💬 General Questions

For general questions about EUR-UN projects:

  • GitHub Issues: Open a discussion-style issue in the relevant repo with a question label.
  • Email: [email protected] — for questions that don't fit a public issue.

🔐 Security Issues

Do NOT open a public issue for security vulnerabilities.

Please follow the process described in our Security Policy.


📋 Project-Specific Support

Project Primary Support Channel
EY_Challenge_2026 GitHub Issues
RouteLens GitHub Issues
VisaStatusMonitor GitHub Issues
SmartHome_Server GitHub Issues
EZ-Encrypt-Middleware GitHub Issues
All other repositories GitHub Issues / Email

⏱️ Response Times

We are a volunteer-driven open-source organization. Please be patient.

Priority Expected Response
Security vulnerabilities Within 48 hours
Critical bugs Within 1 week
General issues Within 2 weeks
Feature requests Reviewed monthly

🌐 Language Support

We welcome issues and discussions in:

  • 🇬🇧 English
  • 🇨🇳 中文 (Chinese)
  • 🇫🇷 Français (French)
  • 🇨🇿 Čeština (Czech)

EUR-UN · eurun.eu.org