{:shortdesc: .shortdesc} {:codeblock: .codeblock} {:screen: .screen} {:external: target="_blank" .external} {:faq: data-hd-content-type='faq'} {:support: data-reuse='support'} {:note: .note} {: #updatecard} {: faq} {: support}

{: #invoice-faq}

Review the following FAQs to find helpful information about invoices. To find all FAQs for {{site.data.keyword.cloud}}, see our FAQ library. {: shortdesc}

{: #access-invoices} {: faq} {: support}

If you have a billable account, you can access your invoice by clicking Manage > Billing and usage, and selecting Invoices. If you have a Lite account, you don't have an invoice because you're never charged for Lite plan usage.

For Pay-As-You-Go accounts that aren't billed in US dollars or Subscription accounts, you can also view your invoices on the IBM Invoices website{: external}. See How do I view invoices for Pay-As-You-Go or Subscription accounts? and Viewing your invoices for more information.

{: #usage-not-match-invoice} {: faq} {: support}

Your usage might not match your invoice because the months that are used to compare usage aren't the same, or the total amount of the orgs wasn't selected. For more information, see Viewing your usage. If it still doesn't match, get in touch with us by calling 1-866-325-0045 and choosing the third option, or by opening a support case{: external}.

{: #slperm-manage-invoices} {: faq}

The SoftLayer permission for managing invoices might not have been migrated correctly in {{site.data.keyword.Bluemix_notm}}. Ask your account owner to add you to the View account summary access group. For more information, see Managing migrated SoftLayer account permissions.

{: #paperless-invoices} {: faq}

Yes, you can switch to paperless invoices by submitting a request on the {{site.data.keyword.IBM_notm}} Customer Support site. For more information, see Requesting paperless invoices.

{: #adjustments-invoices} {: faq}

The adjustments section of your current invoice includes charges or credits from previous billing periods that weren't included on your previous invoice.