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Before writing an issue, please make sure you're talking about the native application (called Rocket.Chat+ in the App Store) and not the Cordova one (called Rocket.Chat in the App Store). If you are looking to open an issue to the Cordova application, go to this URL: https://github.com/RocketChat/Rocket.Chat.Cordova.

  • Your Rocket.Chat app version: ####
  • Your Rocket.Chat server version: ####
  • Device (or Simulator) you're running with: ####

The app isn't connecting to your server? Make sure your server supports WebSocket. These are the minimum requirements for Apache 2.4 and Nginx 1.3 or greater.