Description

The current Support page text doesn't mention the best way to share documents which are affected by a bug/issue which the user is reporting. Consequently, users most often share document IDs, unaware that admins/moderators can't use them to open the affected document to diagnose a problem.

Steps to reproduce

1. Have access to an instance's support page
2. When users report issues with a document, they don't include a share link (instead send a document ID, or nothing at all)
3. Can't view the document in question to diagnose the issue (e.g. via console logs)
4. Have to ask user to send a share link, leading to unnecessary back-and-forth

Relevant logs

Expected behavior

The text on the Support page should be updated to advise users on which document information to share in order for the support team to localize the document

Which operating system are you using?

No response

What browsers are you seeing the problem on?

No response

Extensions

n/a

Version

2026.2.0