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{: #gethelp}

Get help with solving issues that you encounter while you use the product. {: shortdesc}

First, check the status of the {{site.data.keyword.cloud_notm}} platform and resources by going to the Status page{: external} to see whether there's a known incident.

Review the topics in the How to section to see whether you can find a quick solution. For more information about frequently asked questions, see the FAQs.

If your service plan covers it, you can get help by creating a support case{: external}. For more information about opening a support case or case severities and response times, see Viewing support cases or Escalating support cases.