Updates to the ISSUE TRIAGE (OpenHands#7043)

mamoodi · web-flow · commit ff5d8094de70 · 2025-03-02T10:35:47.000-05:00
diff --git a/ISSUE_TRIAGE.md b/ISSUE_TRIAGE.md
@@ -2,12 +2,13 @@
 These are the procedures and guidelines on how issues are triaged in this repo by the maintainers.
 
 ## General
-* Most issues must be tagged with **enhancement** or **bug**.
-* Issues may be tagged with what it relates to (**backend**, **frontend**, **agent quality**, etc.).
+* All issues must be tagged with **enhancement**, **bug** or **troubleshooting/help**.
+* Issues may be tagged with what it relates to (**agent quality**, **frontend**, **resolver**, etc.).
 
 ## Severity
 * **Low**: Minor issues or affecting single user.
 * **Medium**: Affecting multiple users.
+* **High**: High visibility issues or affecting many users.
 * **Critical**: Affecting all users or potential security issues.
 
 ## Effort
@@ -18,8 +19,14 @@ These are the procedures and guidelines on how issues are triaged in this repo b
 
 ## Not Enough Information
 * User is asked to provide more information (logs, how to reproduce, etc.) when the issue is not clear.
-* If an issue is unclear and the author does not provide more information or respond to a request, the issue may be closed as **not planned** (Usually after a week).
+* If an issue is unclear and the author does not provide more information or respond to a request,
+the issue may be closed as **not planned** (Usually after a week).
 
 ## Multiple Requests/Fixes in One Issue
 * These issues will be narrowed down to one request/fix so the issue is more easily tracked and fixed.
 * Issues may be broken down into multiple issues if required.
+
+## Stale and Auto Closures
+* In order to keep a maintainable backlog, issues that have no activity within 30 days are automatically marked as **Stale**.
+* If issues marked as **Stale** continue to have no activity for 7 more days, they will automatically be closed as not planned.
+* Issues may be reopened by maintainers if deemed important.
