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🏠 > IPTV Support

IPTV Player Support & Contact

Where to Ask for Help

If you need assistance using Megacubo:

  • Email us at [email protected]
  • GitHub Discussions: Technical discussions and help
  • GitHub Issues: Report bugs and request features
  • Post questions on GitHub Discussions

Please check the documentation and FAQ before contacting support.

Getting Help Effectively

Before Contacting Support

  1. Check the documentation for your specific issue
  2. Search existing issues on GitHub
  3. Try the troubleshooting guide for common problems
  4. Generate a diagnostic report using debug tools

When Contacting Support

Provide the following information:

  • Detailed description of your problem
  • Steps to reproduce the issue
  • System information (OS, version, device)
  • Error messages or screenshots
  • What you've already tried
  • Debug logs if available (run megacubo-debug script)

Reporting Issues

Bug Reports

Found a bug? Help us fix it:

  1. Search existing issues to avoid duplicates
  2. Create a detailed bug report with:
    • Clear description of the problem
    • Steps to reproduce
    • Expected vs actual behavior
    • System information and logs

Feature Requests

Want to suggest a new feature?

  1. Go to the Megacubo GitHub page
  2. Open a new issue
  3. Use the label enhancement
  4. Describe the feature clearly and why it would benefit users

Issue Report Template

**Description:**
[Clear description of the issue or feature request]

**Steps to Reproduce:**
1. [Step 1]
2. [Step 2]
3. [Step 3]

**Expected Behavior:**
[What should happen]

**Actual Behavior:**
[What actually happens]

**System Information:**
- OS: [Windows/macOS/Linux/Android]
- Version: [Megacubo version]
- Device: [Device specifications]

**Debug Information:**
[Run megacubo-debug script and include logs]

**Additional Information:**
[Screenshots, logs, etc.]

Community Support

Be part of the Megacubo community:

  • Share your playlists in Community Mode
  • Translate the app into your language
  • Report bugs and help improve stability
  • Help other users with their questions

Community Guidelines

  • Be respectful to all community members
  • Use appropriate language in discussions
  • Help newcomers learn the app
  • Share constructive feedback

Premium Support

Premium users get:

  • Priority support response times
  • Direct email support for complex issues
  • Advanced troubleshooting assistance
  • Feature request priority consideration

Contact Information

General Support

Business Inquiries

Response Times

  • General support: 24-48 hours
  • Bug reports: 1-3 business days
  • Feature requests: 1-2 weeks for review
  • Premium support: 4-8 hours

Technical Resources

Debug Tools

  • Windows/Linux: Run megacubo-debug.(sh|cmd) for detailed logs
  • Developer options: Enable in Options > Advanced > Developer options
  • Performance monitoring: Check memory and CPU usage

Documentation

  • User guides: Complete documentation available
  • FAQ: Common questions and answers
  • Troubleshooting: Step-by-step problem resolution
  • Video tutorials: Available on official channels

Community Resources

  • Website: megacubo.tv
  • GitHub discussions: Technical discussions and help
  • Facebook community: Connect with other users

We're here to help! The Megacubo community is friendly and supportive. Don't hesitate to reach out if you need assistance.

Next: Contributing Previous: Troubleshooting