Warren Wong

Profile

Seasoned AI and Application Solution Architect and Technical Leader with over 9 years of experience in the APAC region, specializing in cloud-native software deployment, system design, and the implementation of large-scale GenAI ecosystems. Proven track record in building and leading high-performing technical teams from the ground up while serving as a trusted advisor for global key accounts. Demonstrated expertise across Azure, GCP, and AWS platforms, with a deep focus on Kubernetes and open-source contributions. Adept at bridging complex enterprise requirements with cutting-edge AI technologies to drive product innovation and successful deployment lifecycles.

Full-time Experience

Dify

Hong Kong (Remote)

Head of Solution Architecture

Jan 2025 - Present

  • Dify is an open-source LLM app development platform combining AI workflows, RAG pipelines, and agent capabilities (>130k GitHub stars)
  • Established and scaled the global Solution Architecture department from zero, defining recruitment standards, technical benchmarks, and delivery workflows
  • Led technical engagement for global key accounts, managing the lifecycle from Proof of Concept (PoC) to MVP customization and production-grade deployment
  • Architected complex AI workflows and RAG pipelines, ensuring the stack meets rigorous enterprise-grade security, scalability, and performance needs
  • Key customers - Mercedes-Benz (DE), DBS (SG), AIA (HK), HKMA (HK)
  • Reason for leaving: Corporate strategy pivoted toward new Product-Led Growth (PLG) R&D, resulting in the cessation of direct enterprise business development and high-touch engagement in favor of a channel-led maintenance and renewal model.
  • Solution Architecture
  • RAG
  • Enterprise Security
  • Team Leadership
  • GenAI Platform

Superhub

Hong Kong (Hybrid)

Head of Presales & Cloud Practice Leader

Apr 2024 - Dec 2024

  • Overseeing presales operations and aligning cloud-native/GenAI solutions with enterprise client goals
  • Architected robust cloud solutions and acted as a trusted advisor to key stakeholders and partners like Microsoft and AWS
  • Advocated best practices and delivered insights on hybrid-cloud and AI modernization strategies
  • Key customers - Nan Fung, Anglo Eastern, Yata
  • Reason for leaving: Initially joined to maintain professional momentum in cloud leadership following GitLab’s restructuring; successfully transitioned back to the vendor-side at Dify to focus on global AI infrastructure initiatives.
  • Generative AI
  • Presales Strategy
  • Azure/AWS
  • Technical Leadership

Jihu GitLab

Hong Kong (Remote)

Senior Solution Architect

Jan 2022 - Feb 2024

  • Launched and initiated the GitLab SaaS platform (gitlab.hk) specifically for the Hong Kong market
  • Provided end-to-end architectural support for strategic customers for cloud-native deployment and adoption
  • Contributed to core GenAI feature development as part of the global GitLab GenAI development team
  • Key customers - The Bank of East Asia, Bank of China, Melco Resorts & Entertainment, Hospital Authority
  • Reason for leaving: Strategic decision by top management to terminate all non-China (including Hong Kong) operations and focus exclusively on the mainland China domestic market.
  • DevOps/CICD
  • GitLab
  • GenAI R&D
  • Kubernetes

Kong

Hong Kong (Remote)

Senior Regional Field Engineer

Jul 2021 - Jan 2022

  • Led global bank API projects in the APJ region, implementing APIOps and GitOps practices
  • Designed microservices architectures and decoupled monolithic applications through custom plugin development
  • Key customers - HSBC, MUFG, Standard Chartered, Transport for NSW (Australia)
  • Reason for leaving: Recruited by Jihu GitLab to lead the unique architectural challenge of building the first localized SaaS platform (gitlab.hk) for the Hong Kong market.
  • API Management
  • Microservices
  • APIOps/GitOps
  • Lua/Nginx

Microsoft

Hong Kong (Hybrid)

Cloud Solution Architect

Jul 2017 - Mar 2020

  • Provided end-to-end support to prioritized ISVs for large-scale project development using Kubernetes and DevOps
  • Encouraged early adoption of Azure services, such as IoT and blockchain, through high-level PoCs and hackathons
  • Developed solutions leveraging Microsoft’s 3-cloud value proposition to expand local business reach
  • Key customers - HKTVmall, MoneySQ, CryptoBLK
  • Azure Architecture
  • Kubernetes
  • IoT
  • Blockchain

Other Experience

Clawith (Open Source)

Core Contributor

Mar 2026 - Present

  • Actively contributing to Clawith, an open-source multi-agent collaboration platform for teams
  • Developing the "Aware" autonomous awareness system, enabling agents to actively perceive, decide, and act via self-adaptive triggers (Cron, Webhook, Poll)
  • Implementing enterprise-grade features including multi-tenant RBAC isolation, persistent long-term memory (memory.md), and workspace sandboxing
  • Building "Digital Employee" workflows and the "Plaza" knowledge feed for continuous organizational context sharing
  • Multi-Agent Systems
  • MCP
  • Python

Feva Works IT Education Centre

Lead Trainer (Part-time)

Mar 2018 - Oct 2024

  • Organized regular courses and led the trainer team to deliver Microsoft AI & IoT curriculum
  • Delivered professional certification training in Cantonese, English, and Mandarin
  • Technical Training
  • AI & IoT
  • Public Speaking
  • Coaching

Institute of Vocational Education

Tutor (Part-time)

Jul 2017 - Sep 2018

  • Organized and delivered Industrial Attachment programs for students focused on bot and mobile development
  • Mentorship
  • Bot Development
  • Mobile Apps
  • Power Platform

Education

BSc in Information Security

The Hong Kong Polytechnic University

Specialised in cryptography and blockchain
photo of me

Skills

    • GenAI & LLMOps
    • Dify
    • LangChain
    • RAG
    • AI Agents
      Vector Databases
    • Milvus
    • Qdrant
    • Weaviate
    • ElasticSearch (Vector)
      Cloud & Infrastructure
    • Azure
    • AWS
    • GCP
    • Alibaba Cloud
    • Kubernetes
    • Docker
    • Terraform
    • Helm
      API & Middleware
    • Kong Gateway
    • Kong Mesh
    • Nginx
    • Lua
    • FastAPI
    • Node.js
      DevOps & Observability
    • GitHub/GitLab
    • ArgoCD
    • Prometheus
    • Grafana
    • Langfuse
      Programming
    • Python
    • TypeScript/JavaScript
    • SQL
    • Bash

Certifications

  • Certified Kubernetes Application Developer - The Linux Foundation
  • Google Cloud Certified Professional Cloud Architect - Google
  • AWS Certified Solutions Architect – Associate - Amazon Web Services
  • Microsoft Most Valuable Professional (2020 - 2025) - Microsoft
  • Microsoft Certified Trainer - Microsoft
  • Microsoft Certified Azure Solutions Architect Expert - Microsoft
  • Microsoft Certified Azure DevOps Engineer Expert - Microsoft
  • Microsoft Certified Azure AI Engineer Associate - Microsoft
  • Microsoft Certified Azure Security Engineer Associate - Microsoft

Languages

  • Cantonese
    Native
  • English
    Fluent
  • Mandarin
    Fluent