Privacy Policy

What We Collect And Why

Our guiding principle is to collect only what we need. Here's what that means in practice

Identity and access

When you sign up for StackVerify, we ask for identifying information such as your email address and brand name. This is so you can personalize your new account, and we can send you product updates and other essential information. We may also send you optional surveys from time to time to help us understand how you use our products and to make improvements. With your consent, we will send you our newsletter and other updates.

We'll never sell your personal information to third parties, and we won't use your name or company in marketing statements without your permission either

Billing Information

If you sign up for a paid StackVerify product, you will be asked to provide your payment information and billing address. Credit card information is submitted directly to our payment processor, Paystack and doesn't hit StackVerify's servers. We store a record of the payment transaction, including the last four digit of the credit card number, for purposes of account history, invoicing and billing support. We store your billing address so we can charge you for the service, calculate any sales tax due, send you invoices and detect fraudulent credit card transactions. We occasionally use aggregate billing information to guide our marketing efforts

Product Interactions

We store on our servers the content that you upload or receive or maintain in your StackVerify accounts. This is so you can use our products as intended, for example, to send a campaign. We keep this information as long as your account is active. If you delete your account, we'll delete the content within 60 days

General Geolocation data

We log the full IP address used to sign up for a product account and retain that for use in mitigating future spammy signups. We also log all account access by full IP address for security and fraud prevention purposes, and we keep this login data for as long as your product account is active.

Website interactions

We collect information about your browsing activity for analytics and statistical purposes such as conversion rate testing and experimenting with new product designs. This includes, for example, your browser and operating system versions, your IP address, which web pages you visited and how long they took to load, and which website referred you to us. If you have an account and are signed in, these web analytics data are tied to your IP address and user account until your account is no longer active. The web analytics we use are described further in the Advertising and Cookies section.

Anti-bot assesments

We use CAPTCHA across our applications to mitigate brute force logins and as a means of spam protection. We have a legitimate interest in protecting our apps and the broader Internet community from credential stuffing attacks and spam. When you log into your UserJot accounts and when you fill in certain forms, the CAPTCHA service evaluates various information (e.g., IP address, how long the visitor has been on the app, mouse movements) to try to detect if the activity is from an automated program instead of a human. The CAPTCHA service then provide StackVerify with the spam score results; we do not have access to the evaluated information.

Advertising and Cookies

StackVerify occasionally runs ads on various third-party platforms such as Google. Users who click on one of our ads will be sent to the StackVerify marketing site. Where permissible under law, we may load an ad-company script on their browsers that sets a third-party cookie and sends information to the ad network to enable evaluation of the effectiveness of our ads, e.g., which ad they clicked and which keyword triggered the ad, and whether they performed certain actions such as clicking a button or submitting a form. We also use persistent first-party cookies and some third-party cookies to store certain preferences, make it easier for you to use our applications, and perform A/B testing as well as support some analytics. A cookie is a piece of text stored by your browser. It may help remember login information and site preferences. It might also collect information such as your browser type, operating system, web pages visited, duration of visit, content viewed, and other click-stream data. You can adjust cookie retention settings and accept or block individual cookies in your browser settings, although our apps won’t work and other aspects of our service may not function properly if you turn cookies off.

Voluntary Correspondence

When you email StackVerify with a question or to ask for help, we keep that correspondence, including your email address, so that we have a history of past correspondence to reference if you reach out in the future. We also store information you may volunteer, for example, written responses to surveys. If you agree to a customer interview, we may ask for your permission to record the conversation for future reference or use. We will only do so with your express consent.

When we access or disclose your Information

We access and disclose your personal data for the following purposes:

To provide products or services you have requested

We use some third-party subprocessors to help run our applications and provide the Services to you. You can view the third-party subprocessors we use for each of our products. We also use third-party processors for other business functions such as managing newsletter subscriptions, sending customer surveys, and providing our company storefront

To exclude you from seeing our ads

Where permissible by law and if you have a StackVerify account, we may disclose a one-way hash of your email address with ad companies to exclude you from seeing our ads.

To help you troubleshoot or squash a software bug, with your permission

If at any point we need to access your content to help you with a support case, we will ask for your consent before proceeding.

To investigate, prevent, or take action regarding restricted uses

Accessing a customer’s account when investigating potential abuse is a measure of last resort. We want to protect the privacy and safety of both our customers and the people reporting issues to us, and we do our best to balance those responsibilities throughout the process. If we discover you are using our products for a restricted purpose, we will take action as necessary, including notifying appropriate authorities where warranted.

Aggregated and de-identified data

We may aggregate and/or de-identify information collected through the services. We may use de-identified or aggregated data for any purpose, including marketing or analytics.

Required disclosure under Kenyan law

We may access and disclose your personal information without your consent in the following circumstances as permitted under Section 50 of the Data Protection Act, 2019:

Court Orders

When disclosure is required by an order of the court, we will comply with valid judicial orders, warrants, or subpoenas issued by competent courts in Kenya.

Written Law Requirements

When disclosure is required by or under any written law in Kenya, including but not limited to:

• Tax compliance obligations
• Anti-money laundering regulations
• Banking and financial regulations
• Communications and telecommunications laws
• Any other statutory obligations

National Security

When processing is necessary for national security purposes, we may be required to provide access to authorized government agencies.

Public Interest

When disclosure is necessary for public interest, including:

• Prevention, detection, or investigation of offenses
• Protection of public health and safety
• Protection of national economic interests
• Other matters of substantial public interest

How We Handle Legal Requests

When we receive a legal request for user information:

• Verification: We carefully verify the authenticity and legal validity of the request
• Scope Review: We assess whether the request is appropriately scoped and legally justified
• Minimum Disclosure: We only disclose the minimum information necessary to comply with the legal obligation
• Documentation: We maintain records of all legal requests and our responses
• User Notification: Where legally permitted, we will attempt to notify affected users about the disclosure

Data Subject Rights

Despite these legal obligations, you maintain rights under the Data Protection Act, 2019, including:

• Right to be informed about data processing
• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (subject to legal retention requirements)
• Right to restrict processing
• Right to data portability
• Right to object to processing

Limitations

We will not disclose your information:

• Without proper legal authorization
• For purposes beyond what is legally required
• To unauthorized parties or entities
• In ways that violate your fundamental rights unless legally compelled

Notification to Data Commissioner

In the event of unauthorized access or data breaches, we will notify the Office of the Data Protection Commissioner (ODPC) within seventy-two (72) hours of becoming aware of such breach, as required by Section 43(1) of the Data Protection Act, 2019.

How we secure your data

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. In addition, we go to great lengths to secure your data at rest. For more information about how we keep your information secure, please review our Security Overview.

Data Retention

We keep your information for the time necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Location of site and data

Our products and other web properties are primarily housed in the Kenya. If you are located in the European Union, UK, or elsewhere outside of Kenya, please be aware that any information you provide to us will be transferred to and stored in Kenya. By using our websites or Services and/or providing us with your personal information, you consent to this transfer.

When transferring personal data from the EU

The European Data Protection Board (EDPB) has issued guidance that personal data transferred out of the EU must be treated with the same level of protection that is granted under EU privacy law. UK law provides similar safeguards for UK user data that is transferred out of the UK. Accordingly, StackVerify has adopted a data processing addendum with Standard Contractual Clauses to help ensure this protection. There are also a few ad hoc cases where EU personal data may be transferred to the Kenya. in connection with StackVerify operations, for instance, if an EU user signs up for our newsletter or participates in one of our surveys. Such transfers are only occasional and data is transferred under the Article 49(1)(b) derogation under GDPR and the UK version of GDPR.

Contact Us

Governing Law

This Privacy Policy is governed by and construed in accordance with applicable data protection laws. For users in the European Union, GDPR applies. For users in other jurisdictions, local privacy laws may also apply.

If you have concerns about our privacy practices that we cannot resolve, you have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this policy as needed to comply with relevant regulations and reflect any new practices. If we make significant changes, we will refresh the date at the top of this page and notify users who have signed up to our policy updates mailing list.