All Systems Operational

About This Site

Welcome to Bitso StatusPage. We use this page to inform our community about any issue in our service or products, scheduled and not scheduled maintenances. If you see something published here, you can be sure that we are working hard to resolve it as soon as possible.

Bitso Website 🖥 Operational
90 days ago
100.0 % uptime
Today
Bitso Mobile 📱 Operational
90 days ago
100.0 % uptime
Today
Bitso Alpha 📈 Operational
90 days ago
100.0 % uptime
Today
Bitso Alpha Mobile 📱 Operational
90 days ago
100.0 % uptime
Today
Bitso Trading Engine 🚀 Operational
90 days ago
100.0 % uptime
Today
Bitso API 🤖 Operational
90 days ago
100.0 % uptime
Today
Bitso Transfer 📲 Operational
90 days ago
100.0 % uptime
Today
Bitso Card Operational
90 days ago
100.0 % uptime
Today
Bitso Business Operational
90 days ago
100.0 % uptime
Today
Cryptocurrencies 🌎 Operational
90 days ago
99.99 % uptime
Today
Aave Token (AAVE) Operational
90 days ago
100.0 % uptime
Today
Algorand (ALGO) Operational
90 days ago
100.0 % uptime
Today
ApeCoin (APE) Operational
90 days ago
100.0 % uptime
Today
Arbitrum (ARB) Operational
90 days ago
100.0 % uptime
Today
ATOM (ATOM) - Cosmos Hub Network Operational
90 days ago
100.0 % uptime
Today
Avalanche (AVAX) Operational
90 days ago
100.0 % uptime
Today
Axie Infinity (AXS) Operational
90 days ago
100.0 % uptime
Today
Balancer (BAL) Operational
90 days ago
100.0 % uptime
Today
BAT (BAT) Operational
90 days ago
100.0 % uptime
Today
Bitcoin Cash (BCH) Operational
90 days ago
100.0 % uptime
Today
Bitcoin (BTC) Operational
90 days ago
100.0 % uptime
Today
Cardano (ADA) Operational
90 days ago
100.0 % uptime
Today
Chainlink Token (LINK) Operational
90 days ago
100.0 % uptime
Today
Chiliz (CHZ) Operational
90 days ago
100.0 % uptime
Today
Compound (COMP) Operational
90 days ago
100.0 % uptime
Today
Curve DAO (CRV) Operational
90 days ago
100.0 % uptime
Today
Dai (DAI) Operational
90 days ago
100.0 % uptime
Today
Dogecoin (DOGE) Operational
90 days ago
100.0 % uptime
Today
dYdX (DYDX) Operational
90 days ago
100.0 % uptime
Today
Enjin (ENJ) Operational
90 days ago
100.0 % uptime
Today
Ether (arb) (ETH) Operational
90 days ago
100.0 % uptime
Today
Ether (eth) (ETH) Operational
90 days ago
100.0 % uptime
Today
EUR stablecoins (EUR) Operational
90 days ago
100.0 % uptime
Today
Fantom (FTM) Operational
90 days ago
100.0 % uptime
Today
Gala (GALA) Operational
90 days ago
100.0 % uptime
Today
Hedera (HBAR) Operational
90 days ago
100.0 % uptime
Today
Lido DAO (LDO) Operational
90 days ago
100.0 % uptime
Today
Litecoin (LTC) Operational
90 days ago
100.0 % uptime
Today
Loopring (LRC) Operational
90 days ago
100.0 % uptime
Today
Maker (MKR) Operational
90 days ago
100.0 % uptime
Today
MANA (MANA) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Ethereum network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
Matic Token (Polygon network) (MATIC) Operational
90 days ago
100.0 % uptime
Today
NEAR (NEAR) Operational
90 days ago
100.0 % uptime
Today
OMG Network (OMG) Operational
90 days ago
100.0 % uptime
Today
PEPE (PEPE) Operational
90 days ago
100.0 % uptime
Today
PAX Gold (PAXG) Operational
90 days ago
100.0 % uptime
Today
Polkadot (DOT) Operational
90 days ago
100.0 % uptime
Today
Quant (QNT) Operational
90 days ago
100.0 % uptime
Today
Sand (SAND) Operational
90 days ago
100.0 % uptime
Today
Shiba Inu (SHIB) Operational
90 days ago
100.0 % uptime
Today
Solana (SOL) Operational
90 days ago
99.98 % uptime
Today
Stellar (XLM) Operational
90 days ago
100.0 % uptime
Today
SushiSwap (SUSHI) Operational
90 days ago
100.0 % uptime
Today
Synthetix (SNX) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Ethereum network) (USDT) Operational
90 days ago
100.0 % uptime
Today
Tether USD (Tron network) (USDT) Operational
90 days ago
100.0 % uptime
Today
The Graph (GRT) Operational
90 days ago
100.0 % uptime
Today
Tigres (TIGRES) Operational
90 days ago
100.0 % uptime
Today
TRON (TRX) Operational
90 days ago
100.0 % uptime
Today
TrueUSD (TUSD) Operational
90 days ago
100.0 % uptime
Today
Uniswap (UNI) Operational
90 days ago
100.0 % uptime
Today
XRP (XRP) Operational
90 days ago
100.0 % uptime
Today
yearn.finance (YFI) Operational
90 days ago
100.0 % uptime
Today
Paris Saint-Germain Fan Token (PSG) Operational
90 days ago
100.0 % uptime
Today
FC Barcelona Fan Token (BAR) Operational
90 days ago
100.0 % uptime
Today
BONK (BONK) - Solana Network Operational
90 days ago
100.0 % uptime
Today
Dogwifhat (WIF) - Solana Network Operational
90 days ago
100.0 % uptime
Today
Render (RENDER) - Solana Network Operational
90 days ago
100.0 % uptime
Today
POPCAT (POPCAT) - Solana Network Operational
90 days ago
100.0 % uptime
Today
Toncoin (TON) - Toncoin Network Operational
90 days ago
100.0 % uptime
Today
POL Token (Polygon network) (POL) Operational
90 days ago
100.0 % uptime
Today
Mexican pesos (MXN) 🇲🇽 Operational
90 days ago
100.0 % uptime
Today
Bank Transfer (SPEI) Operational
90 days ago
100.0 % uptime
Today
Debit Card Transfer Operational
90 days ago
100.0 % uptime
Today
Mobile Phone Transfer Operational
90 days ago
100.0 % uptime
Today
Argentine pesos (ARS) 🇦🇷 Operational
90 days ago
100.0 % uptime
Today
Bank Transfer (COELSA) Operational
90 days ago
100.0 % uptime
Today
Brazilian reais (BRL) 🇧🇷 Operational
90 days ago
100.0 % uptime
Today
PIX Operational
90 days ago
100.0 % uptime
Today
TED Operational
90 days ago
100.0 % uptime
Today
Colombian Pesos Operational
90 days ago
100.0 % uptime
Today
Bank Transfer Operational
90 days ago
100.0 % uptime
Today
USD stablecoins (USD) Operational
90 days ago
100.0 % uptime
Today
Ether ERC20 Token Operational
90 days ago
100.0 % uptime
Today
Bank Transfer Operational
90 days ago
100.0 % uptime
Today
Solana SPL Token Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
2FA Operational
90 days ago
100.0 % uptime
Today
Phone Verification Operational
90 days ago
99.98 % uptime
Today
Identity Proofing Operational
90 days ago
99.98 % uptime
Today
Customer Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

MATIC to POL Migration Mar 26, 2026 13:00-18:00 UTC

Polygon, one of Ethereum’s leading scaling solutions, has upgraded its ecosystem. As part of this transition, the Polygon network’s native token has evolved from MATIC to POL. This upgrade marks Polygon’s evolution into an aggregated blockchain network and introduces a new emissions model. POL now serves as the staking, governance, and gas token across the expanded Polygon ecosystem.
Due to this migration, on March 26th, 2026, at 13:00 UTC, your MATIC tokens will be redenominated to POL.
Migration reflected in your Transaction History:
As part of the Polygon migration, your current tokens will seamlessly move to their migrated versions on Bitso:
MATIC → POL at a ratio of 1 MATIC = 1 POL
In your transaction history, you’ll notice a "Swap" transaction converting your MATIC tokens into POL. This confirms the migration happened successfully. Your new tokens will be available automatically, and no action is needed from your side.
During the migration:
Service Pause: Deposits, withdrawals, and trading for MATIC and POL will be temporarily paused to ensure a secure transition.
Open Orders: Any open orders involving MATIC or POL will be automatically cancelled.
Once the migration is completed:
Automatic Conversion: Your MATIC balance will be converted to POL, and your new balance will appear after the migration is completed.
Portfolio Update: MATIC will no longer appear in your portfolio or be available on Bitso.
No Action Needed: Your POL tokens will be available automatically; however, if you do not want your tokens to be migrated, you must withdraw your MATIC before the migration takes place.
If you require any further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com

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Polygon, una de las principales soluciones de escalabilidad de Ethereum, ha actualizado su ecosistema. Como parte de esta transición, el token nativo de la red Polygon ha evolucionado de MATIC a POL. Esta actualización marca la evolución de Polygon hacia una red de blockchain agregada e introduce un nuevo modelo de emisiones. POL ahora funciona como el token de staking, gobernanza y gas en todo el ecosistema expandido de Polygon.
Debido a esta migración, el 26 de marzo de 2026, a las 07:00 MXT | 08:00 COT | 10:00 ART, tus tokens MATIC serán redenominados a POL.
La migración reflejada en tu Historial de Transacciones:
Como parte de la migración de Polygon, tus activos actuales se moverán automáticamente a su versión actualizada en Bitso:
MATIC → POL a una tasa de 1 MATIC = 1 POL
En tu historial de transacciones, verás una transacción de "Swap" (intercambio) convirtiendo tus tokens MATIC en POL. Esto confirma que la migración se realizó con éxito. Tus nuevos tokens estarán disponibles automáticamente y no se requiere ninguna acción de tu parte.
Durante la migración:
Pausa de servicios: Los depósitos, retiros y el trading de MATIC y POL se pausarán temporalmente para garantizar una transición segura.
Órdenes abiertas: Cualquier orden abierta que involucre MATIC o POL será cancelada automáticamente.
Una vez completada la migración:
Conversión automática: Tu balance de MATIC se convertirá a POL y tu nuevo balance se verá reflejado después de que se complete la migración.
Actualización de portafolio: MATIC ya no aparecerá en tu portafolio ni estará disponible en Bitso.
Sin acciones requeridas: Tus tokens POL estarán disponibles automáticamente; sin embargo, si no deseas que tus activos sean migrados, debes retirar tus MATIC antes de que comience la migración.
Si necesitas asistencia adicional, no dudes en contactar a nuestro equipo de Soporte al Cliente en https://support.bitso.com

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A Polygon, uma das principais soluções de escalabilidade da Ethereum, atualizou seu ecossistema. Como parte desta transição, o token nativo da rede Polygon evoluiu de MATIC para POL. Essa atualização marca a evolução da Polygon para uma rede blockchain agregada e introduz um novo modelo de emissões. O POL agora serve como token de staking, governança e gás em todo o ecossistema expandido da Polygon.
Devido a esta migração, no dia 26 de março de 2026, às 10:00 BRT, seus tokens MATIC serão redenominados para POL.
Migração refletida em seu Histórico de Transações:
Como parte da migração da Polygon, seus tokens atuais serão movidos automaticamente para suas versões migradas na Bitso:
MATIC → POL na proporção de 1 MATIC = 1 POL
Em seu histórico de transações, você notará uma transação de "Swap" (troca) convertendo seus tokens MATIC em POL. Isso confirma que a migração foi concluída com sucesso. Seus novos tokens estarão disponíveis automaticamente e nenhuma ação é necessária de sua parte.
Durante a migração:
Pausa nos serviços: Depósitos, saques e negociações (trading) de MATIC e POL serão pausados temporariamente para garantir uma transição segura.
Ordens abertas: Quaisquer ordens abertas envolvendo MATIC ou POL serão canceladas automaticamente.
Assim que a migração for concluída:
Conversão automática: Seu saldo de MATIC será convertido para POL e seu novo saldo estará disponível após a conclusão da migração.
Atualização do portfólio: O MATIC não aparecerá mais em seu portfólio nem estará disponível na Bitso.
Nenhuma ação necessária: Seus tokens POL estarão disponíveis automaticamente; no entanto, caso você não queira que seus ativos sejam migrados, deverá sacar seus MATIC antes que a migração ocorra.
Se precisar de mais ajuda, não hesite em contatar nossa equipe de Suporte ao Cliente em https://support.bitso.com

Posted on Mar 18, 2026 - 20:13 UTC
Requests
Fetching
Mar 23, 2026

No incidents reported today.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026
Resolved - This incident has been resolved.

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Este incidente ha sido resuelto.

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Este incidente foi resolvido.

Mar 18, 18:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 16:54 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 18, 16:33 UTC
Update - We are still investigating the login issues affecting part of our users.
We apologize for the inconvenience.

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Continuamos investigando los problemas de inicio de sesión que afectan a una parte de nuestros usuarios.
Lamentamos los inconvenientes.

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Continuamos investigando os problemas de login que afetam uma parcela de nossos usuários.
Pedimos desculpas pelo inconveniente.

Mar 18, 14:13 UTC
Update - We are continuing to investigate this issue.
Mar 18, 13:51 UTC
Investigating - We are currently experiencing an issue affecting users login to Bitso.com.
Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible.

----------------------------------------------------------------------

Actualmente estamos experimentando un problema que afecta el inicio de sesión de los usuarios en Bitso.com. Nuestro equipo de ingeniería está trabajando activamente para identificar la causa raíz y restaurar la funcionalidad completa lo antes posible.

----------------------------------------------------------------------

No momento, estamos enfrentando um problema que afeta o login dos usuários no Bitso.com. Nossa equipe de engenharia está trabalhando ativamente para identificar a causa raiz e restaurar a funcionalidade total o mais rápido possível.

Mar 18, 13:44 UTC
Mar 17, 2026
Resolved - This incident has been resolved.

---------------------------------

Este incidente ha sido resuelto.

---------------------------------

Este incidente foi resolvido.

Mar 17, 20:19 UTC
Monitoring - We are pleased to inform you that the issues affecting the Solana network have been resolved by our provider. Withdrawals for Solana (SOL) and Solana-based tokens are now fully re-enabled.

Our team has confirmed that transaction processing is flowing as expected.

We will continue to monitor the stability of the network closely. Thank you for your patience.

---------------------------------

Nos complace informarles que los problemas que afectaban a la red Solana han sido resueltos por nuestro proveedor. Los retiros de Solana (SOL) y tokens basados en la red Solana ya se encuentran totalmente habilitados.

Nuestro equipo ha confirmado que el procesamiento de transacciones está funcionando con normalidad.

Continuaremos monitoreando de cerca la estabilidad de la red. Agradecemos su paciencia.

---------------------------------

Temos o prazer de informar que os problemas que afetavam a rede Solana foram resolvidos pelo nosso provedor. Os saques de Solana (SOL) e tokens baseados na rede Solana já estão totalmente reativados.

Nossa equipe confirmou que o processamento de transações está operando conforme o esperado.

Continuaremos monitorando de perto a estabilidade da rede. Agradecemos pela sua paciência.

Mar 17, 19:28 UTC
Investigating - We are currently experiencing technical difficulties with Solana (SOL) and Solana-based token withdrawals.

Our primary provider is reporting an ongoing incident affecting their transaction processing infrastructure for the Solana network.

To protect our users' funds and prevent stuck transactions, we have temporarily disabled withdrawals for all Solana network assets. Deposits and trading remain unaffected.

Our engineering team is closely monitoring the situation and the provider's progress. We will provide further updates as soon as more information becomes available or the service is restored.

---------------------------------

Actualmente estamos experimentando dificultades técnicas con los retiros de Solana (SOL) y tokens basados en la red Solana.

Nuestro proveedor principal reporta un incidente en curso que afecta su infraestructura de procesamiento de transacciones para la red Solana.

Para proteger los fondos de nuestros usuarios y evitar transacciones bloqueadas, hemos deshabilitado temporalmente los retiros para todos los activos de la red Solana. Los depósitos y el trading no se han visto afectados.

Nuestro equipo de ingeniería está monitoreando de cerca la situación y el progreso del proveedor. Proporcionaremos más actualizaciones tan pronto como haya más información disponible o se restablezca el servicio.

---------------------------------

No momento, estamos enfrentando dificuldades técnicas com saques de Solana (SOL) e tokens baseados na rede Solana.

Nosso principal provedor está relatando um incidente em andamento que afeta sua infraestrutura de processamento de transações para a rede Solana.

Para proteger os fundos de nossos usuários e evitar transações travadas, desativamos temporariamente os saques para todos os ativos da rede Solana. Depósitos e negociações (trading) permanecem inalterados.

Nossa equipe de engenharia está acompanhando de perto a situação e o progresso do provedor. Forneceremos novas atualizações assim que mais informações estiverem disponíveis ou o serviço for restabelecido.

Mar 17, 19:21 UTC
Completed - The scheduled maintenance has been completed.
Mar 17, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 12:00 UTC
Scheduled - We will conduct scheduled maintenance on March 17th, 2026, from 12:00 to 13:00 UTC. During this planned activity, deposits and withdrawals for MXN will be unavailable

We expect the services to resume normal operations immediately following the completion of the maintenance. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our systems.

Rest assured, your funds will remain secure at all times.

If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.

--------------------------------------------------------

Realizaremos un mantenimiento programado el 17 de marzo de 2026, de 06:00 a 07:00 MXT. Durante la ventana de mantenimiento, los depósitos y retiros en MXN no estarán disponibles.
Una vez completada la actividad de mantenimiento, los servicios volverán a operar con normalidad. Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su comprensión mientras trabajamos para mejorar la calidad y el rendimiento de nuestros sistemas.

Tenga la seguridad de que sus fondos permanecerán seguros en todo momento.

Si necesita más ayuda, póngase en contacto con nuestro equipo de atención al cliente en https://support.bitso.com/.

Mar 11, 17:39 UTC
Mar 16, 2026
Resolved - This incident has been resolved.
Mar 16, 10:38 UTC
Investigating - We are currently facing an issue with BTC , BCH and LTC withdrawals due to ongoing problem at third party provider end therefore withdrawals have been temporarily disabled for BTC , BCH and LTC .

Rest assured, your funds will remain secure at all times.

If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.

Mar 16, 10:17 UTC
Mar 15, 2026

No incidents reported.

Mar 14, 2026
Completed - The scheduled maintenance has been completed.
Mar 14, 14:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 13:21 UTC
Scheduled - On Saturday, March 14, 2026 starting at 13:00 UTC, one of our third-party providers will perform scheduled maintenance that may impact stock-related services. The maintenance is expected to last 2 hours.

During this period, new stock orders may not be processed and users may temporarily be unable to view their current stock positions.

We recommend avoiding placing new orders during this time.

We will actively monitor the situation and update the Status Page if the impact changes or the maintenance is completed early.

Rest assured that your funds will remain secure at all times.

If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

-----------------------------

El sábado 14 de marzo de 2026, comenzando a las 07:00 MXT, uno de nuestros proveedores realizará un mantenimiento programado que podría afectar a los servicios relacionados a acciones. Se espera que el mantenimiento dure 2 hora.

Durante este periodo, es posible que no se procesen nuevas órdenes y que los usuarios no puedan ver temporalmente sus posiciones de acciones actuales.

Recomendamos evitar realizar nuevas órdenes durante este tiempo.

Estaremos monitoreando activamente la situación y actualizaremos esta página si el impacto cambia o si el mantenimiento finaliza antes de lo previsto.

Tenga la seguridad de que sus fondos permanecerán seguros en todo momento.

Si necesita asistencia adicional, no dude en ponerse en contacto con nuestro equipo de Soporte al Cliente en https://support.bitso.com.

Mar 6, 18:53 UTC
Mar 13, 2026
Resolved - This incident has been resolved.
Mar 13, 05:07 UTC
Identified - We are experiencing intermittence in our overnight stocks transactions. Our engineering team is actively working to reenable the service. Please be advised that all user funds are fully segregated and remain secure.

Rest assured, your funds will remain secure at all times.

If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.

Mar 13, 02:31 UTC
Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026
Completed - The scheduled maintenance has been completed.
Mar 9, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 03:00 UTC
Scheduled - One of our service providers will conduct scheduled maintenance on Mar 9th at 00:00 ART with a duration of 2 hours.

During this time, you may experience service degradation in our Argentinian pesos (ARS) deposit and withdrawal services.

We apologize for any inconvenience this may cause and appreciate your understanding. We recommend planning your transactions to avoid any disruptions.

Rest assured that your funds will remain secure at all times.

If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com.

-----------------------------

Uno de nuestros proveedores realizará tareas de mantenimiento programadas el 9 de marzo comenzando a las 00:00 ART y con una duración de 2 horas.

Durante este período, es posible que experimentes interrupciones o degradación en nuestros servicios de depósitos y retiros en pesos argentinos (ARS).

Disculpa las molestias que esto pueda ocasionar. Te recomendamos planificar tus transacciones con anticipación para evitar interrupciones.

Tus fondos permanecerán seguros en todo momento.

Si requieres asistencia, no dudes en contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com.

Mar 4, 17:57 UTC