Update - The wait can be up to 70 days. For more information on latest ETH Validator queue backlog, please check here: https://www.validatorqueue.com/
Mar 21, 2026 - 16:50 HKT
Identified - Please note ETH staking process is currently delayed due to current Ethereum Validator Queue size.
Mar 21, 2026 - 16:49 HKT
Investigating - Please note FLR staking for all entities have been suspended due to validator issue. This also impacts Staking Basket and IRA Staking.
Mar 03, 2026 - 11:36 HKT
Investigating - We are currently experiencing issues with our staking service provider that are affecting GRT Staking. Services will resume once these issues are resolved.
Please note that GRT staking rewards distribution may be impacted during this time.
Dec 15, 2025 - 14:01 HKT
Resolved -
This incident has been resolved.
Mar 21, 01:15 HKT
Identified -
We're currently experiencing some issues with our USD fiat wallet provider Greendot. Users may see some delays or error when trying to set up USD cash account, deposit, withdrawal may be temporarily unavailable during this period
Mar 21, 00:11 HKT
Resolved -
This incident has been resolved.
Mar 18, 13:41 HKT
Investigating -
Our payment provider, OpenPayd, is currently experiencing service disruptions. Consequently, EUR deposits and withdrawals via OpenPayd may be intermittent or delayed.
Deposits: Please pause any planned deposits via OpenPayd until further notice.
Withdrawals: Expect processing delays until service is fully restored.
Recommended Action: We advise using Banking Circle, our backup EUR vendor, for all transactions during this period.
Mar 18, 13:40 HKT
Resolved -
The incident has been resolved.
Mar 15, 16:35 HKT
Update -
Issues on Greendot side have been resolved and the Cash Earn feature is back to normal.
Mar 15, 16:34 HKT
Investigating -
Please note the Cash Earn feature is temporarily unavailable due to issues on our vendor Greendot. We will let you know once the service resumes.
Mar 15, 12:04 HKT
Resolved -
This incident has been resolved.
Mar 13, 14:29 HKT
Investigating -
PayPal is currently unavailable as a payment method for US customers. Please choose an alternative payment option. We apologize for any inconvenience this may cause.
Mar 12, 21:04 HKT