itslearning Status - Incident History

Not able to open certain files, shared from Google and OneDrive.

2026-04-22T15:02:36+02:00

Apr 22, 15:02 CEST
Identified - We have identified the issue and are working on a fix.

Apr 22, 13:58 CEST
Investigating - Some users are getting an error when linking files from Google and OneDrive, and students may get an error when trying to open files linked from Google and OneDrive.
We are investigating the issue.

Some users are not able to open surveys.

2026-04-09T12:24:16+02:00

Apr 9, 12:24 CEST
Resolved - The issue has been resolved.

Apr 9, 12:21 CEST
Monitoring - A fix has been released.

Apr 8, 16:22 CEST
Identified - We have identified the issue and are working on a fix. We are aiming to release a fix for this issue on April 9.

Apr 8, 15:34 CEST
Investigating - Some users may see an error when trying to open a survey.
We are aware of the issue and are investigating.

Error when opening files.

2026-03-27T12:00:00+01:00

Mar 27, 12:00 CET
Resolved - During a period lasting between 11:58 and 14:18 CET on Friday March 27, some users may have seen an error when opening a file. This issue was resolved at 14:18 CET.

Some teachers not able to create or edit announcements.

2026-02-25T21:01:44+01:00

Feb 25, 21:01 CET
Resolved - A fix was released and the issue has been resolved.

Feb 25, 20:24 CET
Update - We are preparing a fix for the issue.

Feb 25, 19:06 CET
Update - We are preparing a fix for the issue.

Feb 25, 18:16 CET
Update - We are preparing a fix for the issue.

Feb 25, 17:15 CET
Update - We are preparing a fix for the issue.

Feb 25, 15:48 CET
Update - We are preparing a fix for the issue.

Feb 25, 14:55 CET
Identified - The issue has been identified and we are preparing a fix.

Feb 25, 13:46 CET
Investigating - We are aware of an issue that causes the edit field for Announcements to not show in some courses.
This applies to courses where announcements of the type "add in multiple courses" have been made.
Teachers may not see existing announcements in these courses.
Students are able to read announcements as normal.

Issue with opening documents in Office for the web.

2026-02-23T18:00:01+01:00

Feb 23, 18:00 CET
Resolved - The issue has been resolved.
We apologize for any inconvenience.

Feb 23, 17:52 CET
Monitoring - We have implemented a fix.

Feb 23, 17:26 CET
Identified - We have identified the issue and are working on a fix.

Feb 23, 16:58 CET
Update - We are continuing to investigate the issue.

Feb 23, 16:19 CET
Investigating - We are aware of users not being able to open office documents in the integrated Office for the web.
We are investigating the issue.

Problem with links

2026-01-19T21:00:01+01:00

Jan 19, 21:00 CET
Resolved - A fix has been deployed and the issue has been resolved.

Jan 19, 13:11 CET
Identified - The issue has been identified, and we are currently preparing a fix. Our estimated timeline is that the update will be released later today.
We are sorry for the inconvenience this may cause.

Jan 19, 12:32 CET
Update - We are continuing to investigate this issue.

Jan 19, 12:03 CET
Investigating - We are currently investigating an issue with links not beeing available.

Performance issues - Germany

2026-01-12T08:55:02+01:00

Jan 12, 08:55 CET
Resolved - This incident has been resolved.

Jan 12, 08:33 CET
Update - We are continuing to monitor for any further issues.

Jan 12, 08:33 CET
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 12, 08:26 CET
Identified - We are experiencing degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load. Our engineers are investigating the problem and will resolve it soon.

Problems with office files and Survey tool

2026-01-07T13:41:47+01:00

Jan 7, 13:41 CET
Resolved - This incident has been resolved.

Jan 7, 13:26 CET
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 7, 13:21 CET
Update - Survey issue has been fixed, office issue fixed.
We still experience problems uploading files and opening some existing files, we are still working for a fix for these issues.

Jan 7, 13:10 CET
Update - We are continuing to work on a fix for this issue.

Jan 7, 12:41 CET
Identified - The issue has been identified and a fix is being implemented.

Jan 7, 12:22 CET
Investigating - We are currently seeing issues when working with office files and accessing surveys. We are investigating the issue.

We are currently expirencing issues with the Survey tool

2026-01-06T10:03:08+01:00

Jan 6, 10:03 CET
Resolved - This incident has been resolved.

Jan 6, 09:58 CET
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 6, 09:35 CET
Identified - The issue has been identified and a fix is being implemented.

Jan 6, 09:30 CET
Update - We are continuing to investigate this issue.

Jan 6, 09:27 CET
Investigating - Some users may be experiencing an error message when accessing Surveys. We are currently investigating the issue.

Performance issues

2025-12-19T14:39:46+01:00

Dec 19, 14:39 CET
Resolved - This incident has been resolved.

Dec 19, 14:27 CET
Update - We are continuing to monitor for any further issues.

Dec 19, 14:27 CET
Monitoring - A fix has been implemented and we are monitoring the results.

Dec 19, 14:20 CET
Identified - The issue has been identified and a fix is being implemented.

Dec 19, 14:06 CET
Investigating - We are experiencing degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load or receive error messages in some areas of the application. Our engineers are investigating the problem and will resolve it soon.

Itslearning unavailable

2025-12-05T10:28:34+01:00

Dec 5, 10:28 CET
Resolved - Problem resolved.
itslearning was experiencing service disruption due to a broader incident affecting Cloudflare.
For more information, please refer to Cloudflare Status - https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q.

Dec 5, 10:14 CET
Monitoring - A fix has been implemented and we are monitoring the results.

Dec 5, 09:57 CET
Investigating - We are experiencing technical issues. Itslearning may be temporarily unavailable for some users. We are investigating the problem, and will fix it shortly. If you are experiencing issues, please try again later.

Performance and login issues

2025-10-15T08:58:34+02:00

Oct 15, 08:58 CEST
Resolved - The incident has been resolved, we will continue monitoring. We apologise for any inconvenience caused.

Oct 15, 08:52 CEST
Monitoring - A fix has been implemented and we are monitoring the results.

Oct 15, 08:37 CEST
Update - We have identified the cause of the login issues and are currently working on a solution. We apologise for any inconvenience caused.

Oct 15, 08:24 CEST
Update - We are continuing to work on a fix for this issue.

Oct 15, 08:07 CEST
Identified - We are currently experiencing degraded performance in some areas of our application. Some users may encounter login issues and error messages. Our engineers are investigating the issue.

Slowness and timeouts in itslearning for some users.

2025-09-08T11:06:23+02:00

Sep 8, 11:06 CEST
Resolved - The issue has been resolved.

Sep 8, 09:51 CEST
Monitoring - The service has been restored. We are monitoring the situation.

Sep 8, 09:13 CEST
Investigating - We are aware that some users are experiencing slowness and timeouts. We are investigating the issue.
The issue is affecting Danish customers.

IMSE import service temporarily paused

2025-08-01T14:46:48+02:00

Aug 1, 14:46 CEST
Resolved - The issue has been resolved. The IMSE import service has been re-enabled and the imports are running.
It may take some time to complete the imports in the queue.

Aug 1, 14:17 CEST
Monitoring - We have deployed a fix and are monitoring.

Aug 1, 14:07 CEST
Update - We are working on deploying a fix.

Jul 31, 19:00 CEST
Identified - We have temporarily stopped the IMSE import service. We are preparing a fix that we will deploy before re-enabling it.
We expect an update on this on Friday August 1.

Microsoft Office files - intermittent issues

2025-05-12T07:17:16+02:00

May 12, 07:17 CEST
Resolved - Issue was confirmed as a Microsoft service/hosting problem.

May 9, 11:11 CEST
Monitoring - All findings so far points towards intermittent problems at one of Microsoft office clusters. We have reached out to Microsoft with our findings.

May 9, 08:36 CEST
Update - We are continuing to investigate this issue.

May 9, 08:29 CEST
Investigating - We are currently investigating intermittent problems opening office files.
The first indications point towards problems on Microsoft side but we will continue our investigations.

Unexpected errors in itslearning for a short period on Monday March 31.

2025-03-31T12:00:00+02:00

Mar 31, 12:00 CEST
Resolved - Some users may have experienced unexpected errors or general performance issues for about 14 minutes from 12:02 PM CET on Monday March 31.
The issue was resolved at 12:16PM.
We apologize for any inconvenience this issue may have caused.

Maintenance on itslearning.

2025-03-02T07:00:21+01:00

Mar 2, 07:00 CET
Completed - The scheduled maintenance has been completed.

Mar 2, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 19, 11:42 CET
Scheduled - We are performing a maintenance that will affect core itslearning functionality in the early morning of March 2. We are expecting around 10 min of unavailability of systems related to file storage and imports during this period.

Not able to open surveys.

2025-01-30T11:23:12+01:00

Jan 30, 11:23 CET
Resolved - The issue has been resolved.
We apologize for any inconvenience this issue may have caused.

Jan 30, 11:04 CET
Monitoring - We have implemented a fix.

Jan 30, 10:59 CET
Investigating - We are aware of an issue that affects the Survey feature. We are investigating the issue.

Some users are not able to login.

2025-01-22T18:40:27+01:00

Jan 22, 18:40 CET
Resolved - The issue has been resolved.
We apologize for any inconvenience that this issue caused.

Jan 22, 17:09 CET
Update - We are working on a fix for the issue.

Jan 22, 15:43 CET
Update - We are continuing to work on implementing a fix.

Jan 22, 13:04 CET
Identified - We are working to implement a fix.

Jan 22, 12:42 CET
Investigating - We are aware of an issue causing some users to not be able to login.
We are investigating the issue.

Not able to open pages.

2025-01-21T13:20:11+01:00

Jan 21, 13:20 CET
Resolved - The issue has been resolved. We apologize for any inconvenience that this issue caused.

Jan 21, 13:15 CET
Monitoring - We have implemented a fix.

Jan 21, 13:05 CET
Investigating - We are aware of an issue where opening pages results in an error.
We are investigating the issue.

Maintenance for Swedish customers.

2024-12-17T07:00:21+01:00

Dec 17, 07:00 CET
Completed - The scheduled maintenance has been completed.

Dec 17, 06:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 16, 14:03 CET
Scheduled - We are performing a maintenance on our hosting service. The maintenance will start at 6:30AM. We expect around 3-5 minutes of unavailability for some Swedish customers around this time.

Connectivity issues for some users.

2024-12-16T11:34:53+01:00

Dec 16, 11:34 CET
Resolved - The issue has been resolved. We apologize for any inconvenience this issue may have caused.

Dec 16, 10:42 CET
Monitoring - A fix has been implemented. Affected users should no longer be getting a timeout error.

Dec 16, 10:32 CET
Identified - We have identified the issue and are working on a fix.

Dec 16, 10:25 CET
Investigating - We are aware that some users are seeing a timeout error when trying to connect to itslearning.
We are investigating the issue.

Issue with the Survey feature.

2024-12-13T10:52:01+01:00

Dec 13, 10:52 CET
Resolved - The issue has been resolved. We apologize for any inconvenience this issue may have caused.

Dec 13, 10:49 CET
Monitoring - We have deployed a fix for the issue.

Dec 13, 10:41 CET
Identified - We have identified the underlying issue and are working on a fix.

Dec 13, 09:53 CET
Investigating - We are aware of an issue with Survey, where users are not able to create or open surveys.
We are investigating the issue.

Maintenance for Swedish customers.

2024-12-13T07:00:21+01:00

Dec 13, 07:00 CET
Completed - The scheduled maintenance has been completed.

Dec 13, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 12, 13:52 CET
Scheduled - We are performing a maintenance on our hosting service. The maintenance will start at 6AM and will last for one hour. During this period we expect that there will be around 5 minutes of unavailability for some Swedish customers.

Maintenance for Norwegian and Danish customers.

2024-12-12T07:00:21+01:00

Dec 12, 07:00 CET
Completed - The scheduled maintenance has been completed.

Dec 12, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 11, 15:41 CET
Scheduled - We are performing a maintenance on our hosting service. The maintenance will start at 6AM and will last for one hour. During this period we expect that there will be around 5 minutes of unavailability for some Norwegian and Danish customers.