On Sunday, March 22, 2026 at 20:00 MDT, MX teams will be performing maintenance and updates to enhance the performance and reliability of MX core systems and services.
This scheduled maintenance event is expected to impact MX production services for up to 4 hours, with most services experiencing less than 5 minutes of impact due to our high availability architecture.
We understand the importance of uninterrupted service and have taken measures to minimize any potential impact. We appreciate your understanding as we work to improve your MX experience.
Connectivity, Data, Experience, API
Mobile Banking, Financial Wellness (PFM + Insights), Nexus API, MDX RealTime API, Platform API, Balance Checks, Account Aggregation (Accounts + Transactions), SSO API, Data Enhancement, Data Access, Microdeposits, Account Owner Verification, Instant Account Verification, Customer Analytics, Webhooks
March 22, 2026 20:00 - March 22, 2026 23:59 MDT
March 23, 2026 02:00 - March 23, 2026 05:59 UTC
March 23, 2026 02:28 MDT
March 23, 2026 08:28 UTC
UPDATE
Resolved: Major Service Degradation
Current Status: Services have been restored and are performing as expected.
What Happened and Why: During scheduled maintenance, a global security certificate update caused synchronization errors across several services.
Customer Impact: Customers experienced timeouts and service failures across the MX platform.
Corrective Actions:
* We successfully updated and verified the certificate across all affected services.
* Confirmed MX platform stability through active monitoring following the update.
* A formal Root Cause Analysis (RCA) will be conducted this week to identify process improvements and ensure future update stability.March 23, 2026 02:15 MDT
March 23, 2026 08:15 UTC
UPDATE
Update: Major Service Degradation
Current Status: We've potentially identified the root cause of the major degradation. The team is working to actively restore the affected services and monitor system health. We will provide an update in 30 minutes.March 23, 2026 01:30 MDT
March 23, 2026 07:30 UTC
UPDATE
Update: Major Service Degradation
Current Status: Our services continue to experience major degradation. The team actively works to restore stability.March 23, 2026 01:04 MDT
March 23, 2026 07:04 UTC
UPDATE
Update: Major Service Degradation
Current Status: We've potentially identified the root cause of the major degradation. The team is working to actively restore the affected services and monitor system health. We will provide an update in 30 minutes.March 23, 2026 00:33 MDT
March 23, 2026 06:33 UTC
UPDATE
Update: Major Service Degradation
Current Status: Our services continue to experience major degradation. The team actively works to restore stability.March 22, 2026 23:50 MDT
March 23, 2026 05:50 UTC
UPDATE
Investigating: Major Service Degradation
Current Status: Our services currently experience major degradation. We actively investigate the issue as a critical incident.
What Happened and Why: Following the scheduled maintenance, the system fails to process requests correctly. The application shows widespread errors, preventing normal operations.
We provide the next status update at 12:30 AM, or sooner if we restore services.March 22, 2026 20:00 MDT
March 23, 2026 02:00 UTC
UPDATE
This evening’s scheduled maintenance event has begun. We will send a notification upon completion.
