15below

🚨 Disruption is no longer the exception in airline operations. It’s the new reality. How you communicate during disruption is now a defining factor in passenger perception, loyalty, and long-term brand trust. Our newly updated white paper, The Future of Disruption Communications (2026 edition), explores how airlines are moving from fragmented, reactive messaging to a more coordinated, operational approach to communication. In this updated edition, you'll find: ✅ Why more technology doesn’t always mean better communication  ✅ How fragmented messaging increases operational pressure and cost  ✅ Why passenger expectations now exceed most airline capabilities  ✅ How clear, coordinated communication improves service recovery  ✅ The role of centralised communication in a connected passenger journey As disruption continues to impact operations, the gap between what passengers expect and what airlines can deliver is widening. Closing that gap is now critical. Airlines that get this right are reducing costs, improving service recovery, and delivering better experiences at scale. Download the 2026 whitepaper now: https://lnkd.in/eZX7ydJT #airlines #aviation #passengerexperience #customerexperience #traveltechnology #travelindustry #airlinedisruption #irops #digitaltransformation #operations #cx #airlinedisruption #disruptioncommunication

Meet Joe Bennett, our Sales Development Representative! Born and raised in 15below’s hometown of Brighton, Joe joined the team six months ago and has quickly made an impact. In his role, he works closely with new airlines, helping to explore their challenges and understand how 15below can support in addressing them. If you were at the PTE World last month, you may have already met him. Outside of work, Joe is passionate about the arts, with a keen interest in film, literature, and music. For better or worse, he’s also a dedicated Arsenal fan, and can often be found at the Emirates Stadium. In this month’s edition of our newsletter ‘Well-Travelled’, we caught up with Joe to learn more about his experience at 15below so far, what excellent communication means to him, and how his background in customer-facing travel roles shapes his approach today. He also shared the one skill he’d love to master in an instant! In each edition of our newsletter we speak to a different member of the 15below team. To read more about Joe and his journey with us, take a read here: https://lnkd.in/esPjtf5f Take a look at past editions of 'Well-Travelled' and subscribe here: https://lnkd.in/egtqwP7z #meettheteam #teamspotlight #companyculture #15below #brightonjobs #travelindustry #techjobs

📢 When disruption hits, are your passengers getting the updates they need? Over the past year, the industry has spoken a lot about disruption, rising passenger expectations, and the role communication plays in protecting trust. When operations are under pressure, passengers look for clarity. Timely, accurate communications are critical, yet poor-quality passenger data continues to undermine the experience, even when airlines do everything else right. In our latest blog, Damian C., our Technical Operations Manager, explains: ✅ The operational risk of invalid email addresses ✅ Why incomplete or inaccurate data leaves passengers frustrated when it matters most ✅ How clean, validated data reduces operational pressure and protects passenger trust When passengers don’t receive updates, frustration grows. With accurate, reliable data, airlines can deliver the right message at the right time - turning disruption into a smoother, more controlled experience. Read the full article here: https://lnkd.in/eJEuhWej #airlines #aviation #customerservice #passengerexperience #travelindustry #disruptionmanagement #communication #traveltechnology #customerloyalty #airlinedisruption #datamanagement #emailmarketing

The March 2026 edition of our newsletter Well-Travelled is ready to read! This issue includes: 🚀 Highlights from recent training sessions for two airline customers and our attendance at the PTE World in London. 🌟 A look back at our 2026 Customer Conference in Brighton, sharing some of the standout moments from an incredible three days. 📩 Insights from Damian C., our Technical Operations Manager, on why accurate email data is essential for effective disruption communication. 👋 Meet Joe Bennett, our Sales Development Representative, as he reflects on his first 6 months at 15below. #airlines #travelindustry #customerservice #passengerexperience #travelnews #automation #customerexperience #aviation #travelindustrynews #traveltechnology

We’re proud to welcome Josh Nicklin as our new Chief Commercial Officer at 15below. Josh brings extensive experience in scaling technology businesses and leading teams through periods of growth and change. His perspective comes at an important time as we work with airlines around the world navigating the very real operational pressures they’re facing today. As we continue supporting airlines and the aviation industry as a whole, we’re investing further in our vision for the future, connecting the passenger journey and creating a unified, end-to-end communication strategy for airlines. Josh’s addition is an exciting step forward as we continue shaping the future of passenger communication. Please join us in welcoming Josh to the team!

What a fantastic start to Aviation Festival Asia! ✈️ The 15below team has loved reconnecting with familiar faces and meeting new ones across the aviation community. It’s been great to see so many of you at Stand G09. If you haven’t stopped by yet, there’s still time tomorrow to meet our Head of Business Development, Al Tredinnick, APAC Business Development Manager, Paul Grundy and APAC Commercial Account Manager, Adeline Goh-Taylor. A big thank you to everyone who attended Al’s panel discussion or joined his roundtable. His panel, “How can data & digital tools help airlines put passengers at the heart of disruption response strategies?”, sparked valuable conversations around: • How passenger persona analysis can help airlines tailor IROPs strategies to different traveller needs. • The role of new crew logistics and communication tools in improving disruption response. • How airlines are addressing data gaps to better understand passengers booking via third parties. • Which data-driven decision-making tools are proving most effective for managing irregular operations. Our roundtable, “How will AI and conversational messaging transform the end-to-end passenger journey?”, also led to some fantastic discussions around how airlines are adopting AI and automation to enhance disruption management. Attendees highlighted the growing need for personalised, real-time guidance, particularly for wayfinding, tight connections, and baggage disruptions, alongside stronger use of data, feedback, and sentiment to continuously improve both operational performance and customer experience. It’s been a brilliant first day, and we’re looking forward to more insightful conversations as the festival continues tomorrow! #aviationfestasia #aviationfestivalasia #aviationfestival #travelindustry #airlineindustry #passengerexperience #travelnews #customerexperience #aviation #travelindustrynews #airlines #airlinedisruption #passengercommunication

🎤 We’re not just exhibiting at Aviation Festival Asia – we’re also joining the conversation on some of the industry’s biggest challenges. If you’re going to be at AFA in Singapore tomorrow, join our Head of Business Development, Al Tredinnick at the following sessions: 💡 Roundtable – How will AI and conversational messaging transform the end-to-end passenger journey? (10.45-11.25am, 25th Mar) 🛫 Panel discussion – How can data & digital tools help airlines put their passengers at the heart of disruption response strategies? (16.15pm, Track 3, 25th Mar) Both sessions will dive into topics related to how airlines can leverage AI, data, and conversational messaging to enhance passenger communication, personalise experiences, and improve disruption response strategies. We’d love to see you there, share insights, and hear your perspectives. If you’d like to speak with us one-to-one during the event, just stop by Stand G09. Our team will be on hand to talk more about your current challenges or plans. We look forward to seeing you there! #aviationfestasia #aviationfestival #travelindustry #airlineindustry #passengerexperience #travelnews #customerexperience #aviation #travelindustrynews #airlines #airlinedisruption #passengercommunication

We're looking forward to Day 2 at PTE World (Passenger Terminal Expo) ✈️ After a fantastic first day of conversations with airline and airport teams, we’re excited to continue connecting and sharing how we’re working with Airport AI to deliver smarter, more seamless passenger communications. If you’re attending today, visit us at Stand B38. Alongside the Airport AI team, our Head of Business Development, Al Tredinnick, and Sales Development Representative, Joe Bennett, will be on hand to answer any questions - we’d love to see you there!

📉 Research shows there’s a 33% gap between the experiences passengers expect and what airlines are delivering. This isn’t just a challenge - it’s a huge opportunity for airlines to stand out through proactive, passenger-focused disruption management. In the updated edition of our top eGuide, ‘Taking the stress out of irregular operations’, we explore how airlines can reduce chaos and communicate effectively when it matters most. Here’s what you’ll discover inside: ✅ The biggest blockers to effective IROPS management, and how to overcome them. ✅ A real-world example showing how automated, proactive communication transforms the passenger experience. ✅ Six takeaways to help your team handle disruptions with confidence. Whether you're dealing with disconnected systems, limited visibility, or rising pressure on your teams, this guide is for you. Download your copy here: https://lnkd.in/eeFb7fkM #airlines #travelindustry #customerservice #passengerexperience #travelnews #automation #customerexperience #aviation #travelindustrynews #traveltechnology #irops #airlinedisruption #passengerexperience