Generate inbound and outbound campaign statistics and oversee realtime operations with customizable wallboards and reports.
QueueMetrics is compatible with FusionPBX, Grandstream, MiRTA PBX, and all Asterisk-based PBXs, giving you powerful tools to monitor agent productivity and working time, payrolls, sales targets, conversion rates, ACD, IVR, and Music-on-hold events.
QueueMetrics simplifies call center agents' daily workflow using a dedicated agent interface with text messages and alarm options. It integrates easily with all modern CRMs such as Vtiger or Salesforce and includes a ready-to-use WebRTC softphone and a complete quality tracking tool.
Measure and improve all contact center activities with more than 200 different metrics. Manage your contact center processes in realtime with customizable Wallboards, live alarms, whisper, spy and barge monitoring. With more than 20 years of experience, QueueMetrics regularly improves its selection of reports and metrics.
Trusted by thousands of companies worldwide for its solidity and scope. Available as QueueMetrics-Live Cloud service or On-Premise software package for FreePBX, Yeastar S PBX, Grandstream UCM, Issabel, FusionPBX, VitalPBX, and many other Asterisk/Freeswitch distros.
Joshua C. Bailey
Project Resources Group, USA
Haitham Khasawneh
IT Team Leader, Aramex International
Wynand Clase
Onecell Holdings, South Africa
Alex Balashov
Evariste Systems, USA
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