Monitoring - The upload of files has been restarted, and we are monitoring the performance.
For some files processed today, the images might not have been generated as expected. These will be regenerated tomorrow after the initial queue of files has been processed.
Mar 16, 2026 - 21:18 UTC
For some files processed today, the images might not have been generated as expected. These will be regenerated tomorrow after the initial queue of files has been processed.
Mar 16, 2026 - 21:18 UTC
Update - The network issue has been mitigated, and we are currently waiting for the storage cluster to finish some final running processes before we restart the file encoding fully.
Mar 16, 2026 - 19:32 UTC
Mar 16, 2026 - 19:32 UTC
Identified - We identified network issues in the primary storage, which we are currently working on resolving.
Mar 16, 2026 - 16:23 UTC
Mar 16, 2026 - 16:23 UTC
Investigating - Due to an issue with the storage cluster, video uploads have been paused for the moment. File processing will be restarted as soon as possible.
Files uploaded in the meantime will be stuck in the step source file analysis and will be started automatically once possible.
Mar 16, 2026 - 14:15 UTC
Files uploaded in the meantime will be stuck in the step source file analysis and will be started automatically once possible.
Mar 16, 2026 - 14:15 UTC
Platform
Operational
Customer Interface
Operational
REST API
Operational
DNS
Operational
Live Ingest
Operational
Encoding Engine
Operational
Media Delivery
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Video live ingest maintenance [de-origin-ingest-live-02.3qsdn.com] Mar 24, 2026 22:00 - Mar 25, 2026 00:00 UTC
Dear SDN user,
During this maintenance window, we will perform maintenance on our ingest [de-origin-ingest-live-02.3qsdn.com].
We do expect encoder connections to drop for some time.
If you have any questions, please feel free to contact our support team.
Kind regards,
Your 3Q Team
Posted on Mar 10, 2026 - 13:07 UTC
During this maintenance window, we will perform maintenance on our ingest [de-origin-ingest-live-02.3qsdn.com].
We do expect encoder connections to drop for some time.
If you have any questions, please feel free to contact our support team.
Kind regards,
Your 3Q Team
Posted on Mar 10, 2026 - 13:07 UTC
Video live ingest maintenance [de-origin-ingest-live.3qsdn.com] Mar 31, 2026 22:00 - Apr 1, 2026 00:00 UTC
Dear SDN user,
During this maintenance window, we will perform maintenance on our ingest [de-origin-ingest-live.3qsdn.com].
We do expect encoder connections to drop for some time.
If you have any questions, please feel free to contact our support team.
Kind regards,
Your 3Q Team
Posted on Mar 10, 2026 - 13:08 UTC
During this maintenance window, we will perform maintenance on our ingest [de-origin-ingest-live.3qsdn.com].
We do expect encoder connections to drop for some time.
If you have any questions, please feel free to contact our support team.
Kind regards,
Your 3Q Team
Posted on Mar 10, 2026 - 13:08 UTC