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Shipping to the US is temporarily suspended due to the new US customs duties. We’re doing our best to resume shipments to the US as soon as possible. If you’ve ordered after the 26th of August please contact our support team for further guidance.
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Important Update Regarding Order Tracking
Dear Customers,
We are currently aware of an issue affecting online tracking and shipments, beginning in early February. Our team is actively investigating and working to resolve this as quickly as possible.
As a temporary measure, we have paused order processing until the tracking functionality is fully restored. We apologize for any inconvenience this may cause.
Please note that due to the volume of orders currently lacking tracking information, our support team is experiencing significant delays. We kindly request that you refrain from submitting duplicate inquiries regarding order status. We are working through the backlog as quickly as possible and will reach out with updates as soon as a solution is found.
Thank you for your patience and understanding. Sincerely,
Rose
