Documentation – BackWPup BackWPup Pro - The perfect WordPress Backup Plugin! Thu, 20 Nov 2025 04:47:52 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.1 https://backwpup.com/wp-content/uploads/sites/10/2026/03/cropped-favicon-32x32.png Documentation – BackWPup 32 32 BackWPup WP-CLI Commands https://backwpup.com/docs/backwpup-wp-cli-commands/ Thu, 20 Nov 2025 04:17:33 +0000 https://backwpup.com/?post_type=faq&p=48864 This document details the WP-CLI commands for the BackWPup plugin, enabling command-line management of backups, jobs, and logs. All BackWPup commands follow the structure: wp backwpup <command>. Note: Commands marked with (PRO) are exclusive to BackWPup Pro users. Command Summary: BackWPup Core Functions Command Alias Description wp backwpup backup backups Show BackWPup backup archives. Lists […]

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]]> What Info We Collect? https://backwpup.com/docs/what-info-we-collect/ Thu, 07 Aug 2025 08:44:19 +0000 https://backwpup.com/?post_type=faq&p=48429 If you grant permission, BackWPup will collect: Server type, PHP version, WordPress version Anonymized settings (which options are enabled/disabled) Anonymized usage statistics (how features perform)   We do NOT collect any personal data, website content, or information that can identify you or your visitors. All data is fully anonymized and cannot be linked to you. […]

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]]> Updating Your Payment Information: Switching from Unzer to Stripe https://backwpup.com/docs/update-payment-information/ Tue, 29 Apr 2025 11:19:01 +0000 https://backwpup.com/?post_type=faq&p=47848 Introduction We’re reaching out regarding your upcoming BackWPup license renewal. As previously communicated via email, we’re currently experiencing an issue with our previous payment provider, Unzer, which prevents us from processing subscription renewals. To ensure uninterrupted service, we are transitioning to Stripe for all future payments. To continue your Pro access without interruption, we kindly […]

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]]> Restoring Legacy Jobs in BackWPup 5.1.3 https://backwpup.com/docs/reactivating-backup-jobs-after-update/ Thu, 17 Apr 2025 08:57:59 +0000 https://backwpup.com/?post_type=faq&p=47860 Following an issue identified in the BackWPup 5.1 update, all backup jobs created prior to version 5 are now disabled and not running. This only affects users who updated directly from version 5.0.9 to 5.1.0. Users who updated from version 4.1.7 or those who went directly to version 5.1.1 or later are not affected. With […]

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]]> What to Expect When Updating BackWPup to Version 5.0 https://backwpup.com/docs/what-to-expect-when-updating-backwpup-to-version-5-0/ Thu, 06 Feb 2025 06:52:28 +0000 https://backwpup.com/?post_type=faq&p=47394 Updating to BackWPUp 5.0 introduces a completely redesigned interface and a new backup workflow. Here’s what has changed, where to find your old settings, and key things to note. What Has Changed? New 3-Step Backup Wizard Backups are now created through a simplified process: Step 1 – WHAT: Choose backup content (Files, Database, or both). […]

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]]> How to Request a Refund for BackWPup Pro? https://backwpup.com/docs/how-to-request-a-refund-for-backwpup-pro/ Mon, 22 Apr 2024 12:46:36 +0000 https://backwpup.com/?post_type=faq&p=46095 We understand that sometimes things don’t go as planned. If you’re unhappy with BackWPup Pro and would like to request a refund, we’re here to help. Eligibility BackWPup Pro offers a 14-day money-back guarantee. This means you can request a full refund within 14 days of your purchase. Before You Request a Refund We encourage […]

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]]> Frequently Asked Questions about the transfer to WP Media https://backwpup.com/docs/frequently-asked-questions-about-the-transfer-to-wp-media/ Wed, 16 Aug 2023 10:48:15 +0000 https://backwpup.com/?post_type=faq&p=44619 What will change in my contract? Your contract will not change. Only the service provision and billing for the plugin will be carried out in the future by WP Media SAS. Who do I direct future inquiries to? We will continue to be at your disposal under the existing channels as mentioned in https://backwpup.de/support/. For […]

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]]> How to manually check for plugin updates https://backwpup.com/docs/how-to-manually-check-for-plugin-updates/ Mon, 30 Aug 2021 14:49:19 +0000 https://backwpup.com/?post_type=faq&p=37121 When a new version of BackWPup is released, customers with an active license of BackWPup should get an automatic notification via WordPress. But sometimes this notification is not received. Let’s see how to manage such an issue. Manually check for updates The first step to perform in order to get the updates via WordPress, is […]

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]]> How to migrate your site with BackWPup https://backwpup.com/docs/how-to-migrate-your-site-with-backwpup/ Mon, 14 Jun 2021 14:25:09 +0000 https://backwpup.com/?post_type=faq&p=35407 In this tutorial we are going to show how to perform a migration to a new URL with BackWPup. Let’s check it out! Create the back up archive The first step to perform is to create a backup archive of your site through BackWPup Pro. So you can refer to the following tutorial: Create a […]

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]]> cURL error 28: Connection timed out after 5000 milliseconds https://backwpup.com/docs/curl-error-28-connection-timed-out-after-5000-milliseconds/ Wed, 09 Dec 2020 15:56:30 +0000 https://backwpup.com/?post_type=faq&p=31223 BackWPup license activation attempt could lead to this error message: cURL error 28: Connection timed out after 5000 milliseconds This problem is very rare and usually related to conflicts between your hosting provider and our licensing server. If you experience this error, it will not be possible for you to activate your product license. We […]

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