About Experience Research Contact
All systems operational

Bernard Tam |

Whether it's kilometre 40 or hour 3 of an incident, I don't quit.

0.0% Uptime Obsessed
0 Tech Giants
0:00:00 Marathon PB
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About

Built for Endurance

psychology

The Philosophy

I treat production like a marathon - no shortcuts, no drama, just results.

Pace matters more than speed and I always finish what I start.

autorenew Consistency over intensity
target Fix the root cause, not the symptom
trending_up Proactive over reactive
construction

The Toolkit

cloud Cloud Infrastructure
smart_toy AI/ML Systems
storage Distributed Storage
monitoring Observability
code Terraform/IaC
hub Kubernetes
account_tree LangChain/Agents
speed Performance Tuning
downhill_skiing

Off the Clock

emoji_events 3rd place finisher at an international half marathon
ac_unit Ski season is the only acceptable excuse for PTO
eco Powered by matcha and adrenaline
school

The Foundation

University of Sydney

University of Sydney

Bachelor of Advanced Computing

Software Development & Business Law

Completed with Distinction
Vice President of Sydney University Data Society (SUDATA) Secretary of Sydney University Cyber Security Society
Experience

The Route So Far

Each role is a checkpoint. Each challenge, a personal record.

TikTok

TikTok

Site Reliability Engineer
Feb 2025 - Present location_on Sydney
-16%
MTTR Reduction

AIOps framework for automated root cause analysis across storage and observability systems

-60%
Toil Eliminated

Automated repetitive operational tasks in the first month of production deployment

48x
Faster Deployments

Reduced NAS cluster deployment from 2 days to 1 hour with Terraform automation

Object Storage Block Storage NAS Terraform AIOps
science

CERN

Research Associate
Jun 2025 - Aug 2025 location_on Geneva
auto_awesome

Architected CERN's first AI operator assistance system for the Large Hadron Collider control infrastructure

bolt Reduced incident response latency
security Lowered operational risk
support_agent Automated anomaly detection & failure triage
LangGraph LangChain AI Agents UNICOS
database
MongoDB

MongoDB

Software Engineer Intern
Dec 2024 - Feb 2025 location_on Sydney
3
Production Services

Built automation suite for legacy system migrations

15h
Weekly Time Saved

Through improved GenAI-powered tooling

Vector Search Prompt Chaining Chain of Repair
cloud
Microsoft

Microsoft

Cloud, Data & AI Research Intern
Dec 2022 - Jan 2023 location_on Hong Kong
visibility Tested 5 Azure Computer Vision API endpoints
balance Documented 6 Responsible AI Dashboard tools
Azure Computer Vision Responsible AI
smart_toy
ThinkCol

ThinkCol

Machine Learning Intern
Jul 2022 - Aug 2022 location_on Hong Kong
history

Built the first Generative AI solution supporting Cantonese in the Hong Kong market

263%
Training Efficiency Boost

Novel GCP Compute Engine technique

Python GCP ML Pipelines
account_balance
HSBC

HSBC

Student Consultant
Jun 2022 - Jul 2022 location_on Sydney
groups Presented to HSBC's British headquarters
trending_up Proposed AI loan processing systems
Research

Published Work

Contact

Let's Connect

Whether you want to discuss distributed systems, share running routes, or just say hi - my inbox is always open.

work Full working rights in
United Kingdom
Currently based in Sydney, Australia