HCSS, a Thoma Bravo portfolio company, is a market leader in heavy civil construction software and technology solutions. We are seeking a VP of Professional Services to deliver outstanding outcomes and delight our customers.   We are looking for an excellent candidate who can set the proper foundation for the organization, lead sustainable growth, build capability and scale, ensure quality, and drive customer value.

Reporting to our COO, the VP of Professional Services will lead a team of approximately 40 professionals in the US and be capable of leading our growth plan to scale the team with anticipated business growth both organically and through acquisitions.  The successful candidate will continually assess customer and market demand to ensure the right mix of skills and experience as a highly successful organization from a customer experience and profitability measure. Professional Services is primarily responsible for implementing our market-leading software solutions and onboarding customers through onsite and virtual training.

We seek a highly capable leader, able to manage, motivate, and measure your team’s success. You have the experience and acumen to establish key metrics and health indicators for the PS business, credibly deliver assessments, and drive results through a data-informed approach.  We seek someone to optimize our working methods, invest in our talent, and increase efficiency to drive top-line growth, bottom-line performance, customer satisfaction, and cross-sell opportunities.  

Duties/Responsibilities:

• Design the framework for efficient implementation of HCSS Products and Solutions.
• Demonstrate leadership and build/maintain a motivated organization, strongly engaged and delivering value.  The team includes Analysts, Implementation Consultants, and Program/Project Managers.
• Create an effective, scalable, and repeatable delivery architecture to drive results across aligned objectives.
• Collaborate and drive initiatives to build the business, effectively land and expand in key accounts and deliver on cross-selling goals.  
• Own the P&L and meet or exceed key financial outcomes, including Gross Margin, Contribution Margin, Productivity and Utilization, and Continuous Improvement through business process automation, proper tooling, and competency development.
• Contribute to the product roadmap based on feedback on the ground from customers and from implementation experience.
• Strong alignment with the Sales teams and the wider Customer Operations teams to ensure effective operating rhythm and processes between the teams to optimize the customer experience and to accelerate time to value for customers.
• Drive revenue retention and increase NPS by demonstrating accountability, maintaining customer relationships, particularly during competitive displacements, and supporting new business opportunities.
• Develop and maintain proactive relationships with key customers for a complete feedback loop; ensure insights help craft future product and services strategy and lead customer escalations to capture lessons learned and ensure actions are taken to avoid repeat occurrences.
• Define and implement a talent development strategy that enables the team to develop and continuously improve how we deliver services, leveraging our internal talent pipeline as well from Customer Operations.
• Manage and improve the tools used by our Professional Services team, including Salesforce, Mission Control, and Calendly.  Identify areas for automation and improvement.  

Required skills/abilities:

• 10+ years of experience in technical customer operations roles within a SaaS environment alongside 7+ years of progressively increasing managerial responsibility within a solution/services delivery environment.
• Proven experience building and leading teams in a fast-paced, growing Professional Services organization.
• Experience delivering customer service as defined by high-quality customer insight, with clear examples of agile and successful operational responses to such data.
• Excellent communication and customer-facing skills and proven ability to work with our customer's senior management levels, including C-level executives.
• Proven presentation, interpersonal communication, organizational skills, and proven ability to communicate our value proposition.
• Proven multi-tasking, time-management, project management, problem-solving, and team-building skills within complex environments.
• Ability to travel regularly.
• Ability to develop and champion collaborative working relationships across various business areas, corporate leaders, and customers.
• Prior experience in the relevant industry to our customer/market segment (heavy civil construction) would be an added plus!

We are looking for someone who has:

• 1+ years of experience working with a SaaS software Product development team
• 1+ years of experience working with an Agile/Scrum team
• A get-things-done attitude to make your product and team successful
• Great interpersonal and communication skills (oral, written, and presentation) that shine when you're talking with a customer or engaging a cross-functional audience
• Empathy for customers, asks the right questions, and has passion for delivering value to the customer through innovation and simplicity

To be successful in this role, you will:

• Collaborate with prospective users, key customers, industry stakeholders, and executives to anticipate their needs and translate them into product requirements.
• Partner with stakeholders and customers to inform the product vision, strategy, features, and prioritization.
• Develop, own, and execute the product roadmap.
• Prioritize and maintain the sprint backlog for assigned products, balancing the requirements of stakeholders.
• Serve as the ‘go to’ expert for your product and unblock the team to ensure efficient progress.
• Enable constant feedback loop to maximize the benefit of the customer and stakeholder feedback by analyzing it and integrating it in the product roadmap.
• Lead the product functional design process based on an intimate knowledge of the users and technology.

BENEFITS & PERKS:

Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:

• Flexibility for you to work in-office, hybrid or remote.
• Medical and Dental Premiums. 
• On-site amenities including covered basketball court, soccer field, 200-meter track, etc.
• Dog-friendly campus.
• 401K with match. 
• Tuition reimbursement. 
• And more! 

What are you waiting for? It’s time to take charge of your career and make your impact. The sky’s the limit on what you can achieve!

We’re HCSS. We’re a software company based in Sugar Land, TX and we provide innovative solutions for the construction industry that helps streamline their operations. Our mission at HCSS is to help customers dramatically improve their business through our innovative, high-quality software and exceptionally helpful service, while providing a great life for our employees. With this mission at the forefront of everything we do, we’re recognized as a pioneer and leader in our market and nominated the “Best Companies to Work for in Texas” 15 years in a row. 

WHO WE NEED: 

We’re currently looking for a Senior Software Developer to join our high-performing Development team and provide our customers with quality service. If you're a fit, the following things should sound like you: 

• 5+ years of development experience in .NET using object oriented programming
• Experience and passion for mentoring and coaching other developers
• Expert knowledge of .NET Core/C# and React/Typescript
• Solid working knowledge of:
• .Net 4.0+, Javascript, and CSS 
• ASP.NET MVC
•  SQL and associated database concepts (DB design and architecture, stored procedures, and basic TSQL queries)
•  RESTful APIs design
•  ORM such as Entity Framework or Dapper
• Experience with:
•  Azure cloud concepts such as: App Services, Azure Functions, App Insights, and app service plans (scaling)
•  CI/CD concepts such as: Build and release pipelines, infrastructure-as-code, and slot-based deployment

ROLE RESPONSIBILITIES:

• Analyzing your assigned HCSS product, database schema, and architecture for improvements that can increase value (ROI, benefit to team, etc.)
• Implementing features for your assigned HCSS product that are significant in scope.
• Working closely with other developers to enhance infrastructure, improve reliability, and efficiency
• Sharing best practices at team planning, retrospective, and daily standup meetings

WHY WORK WITH OUR DEVELOPMENT TEAM? 

• Build products of real value. We work as partners with our customers from the construction industry by understanding their problems and offering modern technical solutions.
• Freedom to fail. We focus more on someone’s strengths than their current title or role. People are encouraged to offer unexpected solutions that challenge the normal way of doing things.
• Be a mentor and coach. We see every employee as worthy of investment, and we value people who can teach and motivate the team around them. 
• Work and fun. You are more than just the code you write. We foster an atmosphere where teams are frequently organizing activities and get togethers.

BENEFITS & PERKS:

Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:

• Flexibility for you to work in-office, hybrid or remote.
• Medical and Dental Premiums. 
• On-site amenities including covered basketball court, soccer field, 200-meter track, etc.
• Dog-friendly campus.
• 401K with match. 
• Tuition reimbursement. 
• And more!

We’re HCSS. We’re a software company based in Sugar Land, TX and we provide innovative solutions for the construction industry that help streamline their operations. Our mission at HCSS is to help customers dramatically improve their business through our innovative, high-quality software and exceptionally helpful service while providing a great life for our employees. With this mission at the forefront of everything we do, we’re recognized as a pioneer and leader in our market and nominated the “Best Companies to Work for in Texas” 15 years in a row. 

WHO WE NEED: 

We’re currently looking for a Senior Implementation Specialist with 5 or more years of career experience to join our high-performing Professional Services team and provide our customers with quality service. If you're a fit, the following things should sound like you: 

• 5+ Years of experience using HCSS Software to address business needs (strong preference for those who have led implementation projects or significant change initiatives related to this software
• History of effecting significant organizational improvement through the design and implementation of process improvements and enterprise software products 
• Are curious, have strong communication/presentation skills along with a desire to help others 
• Ability to travel up to 60% of the time

ROLE RESPONSIBILITIES:

• Plan, lead, and provide oversight for the delivery of complex implementation projects involving multiple software products and deployment phases
• Use expertise related to both the functional and technical aspects of our products to advise the HCSS Sales team on custom delivery methods for unique customer opportunities
• Serve as a point of escalation for issues with customer projects

WHY WORK WITH PROFESSIONAL SERVICES? 

• We work as a team. Our team is dynamic, collaborative, and driven.
• We trust you. Our team is a group of driven, hard-working individuals and we trust them to do their jobs. We give you the tools and guidance you need, and then we let you do what they do best.
• Your growth is important. We want you to thrive in your career, so we'll push you to be the best you can be. Our goal for you is to become an Implementation Specialist. 
• Monthly Office Days. Every month the Professional Services team comes together to eat, have fun, and learn. We believe in being transparent, that’s why we give department updates and recognitions. 

BENEFITS & PERKS:

Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:

• Flexibility for you to work in-office, hybrid or remote.
• Medical and Dental Premiums. 
• On-site amenities including covered basketball court, soccer field, 200-meter track, etc.
• Dog-friendly campus.
• 401K with match. 
• Tuition reimbursement. 
• And more!

ROLE RESPONSIBILITIES:

• Lead the architecture and design for the database layer for our suite of cloud applications to ensure high availability, to plan disaster recovery strategies, and to implement backup and maintenance processes

• Provide leadership, technical direction, and oversight to multiple software engineering, business intelligence and enterprise software services teams

• Contribute to the technology strategy, architectural vision, integration, and problem solving across the customer facing and internal facing products

• Have a strong desire to understand the root cause and details of systems, get hands-on with code, data, and analysis to evaluate how the teams and the products and services are growing.

• Be the organization's sought after individual for modern data architecture and providing support for addressing defense and compliance.

WHO WE NEED:

We’re currently looking for a Senior Data Engineer – Azure with proven experience in database administration to join our high-performing Technology team and provide our customers with quality service. If you're a fit, the following things should sound like you: 

• Experience managing and providing oversight of Azure cloud databases, Azure Elastic Pools, and Azure SQL Servers.

• Relational Database Administrator and Engineering experience (SQL Server, Azure SQL), index optimization, merge processing .

• Advanced knowledge of SQL database administration on Azure with strong replication and high availability knowledge.

• Demonstrated mastery of industry best practices, including CI/CD principles and secure coding practices.

• Optimization, database maintenance (index maintenance, statistics maintenance, DBCC CHECKDB), deadlock resolution, and database user and role security.

• Knowledge of modern and emerging cloud technologies and particularly on MIcrosoft Azure.

• Excellent communication skills with the ability to ensure continuous value delivery through iterative and incremental improvements.

• Experience running mission critical systems at scale in the cloud.

WORK WITH OUR TECHNOLOGY TEAM? 

• A sought after expert. You are in the front seat, leading our data tier architecture and design process for infrastructure that serves some of the world’s largest construction companies. 

• Engaging, driven, and a collaborative team. We are a fun and friendly team that immensely values teamwork. We deeply care and support each other so we can collectively impact the company, the customer, and the industry.

• Impact an industry. Construction is going through a technology evolution and we have the fantastic opportunity to be in the front seat to aid in that transition. 

• Build products of real value. We come to work dedicated to building proven and dependable products for the people of the construction industry. We strive to delight them through outcome-driven, customer-centric, and evidence-based solutions.

BENEFITS & PERKS:

Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:

• Flexibility for you to work in-office, hybrid or remote

• Company paid medical and dental premiums

• On-site gym and fitness classes

• Protection plan for your pets

• 401k match

• Educational tuition reimbursement

• And more!

Core responsibilities include developing and implementing processes that positively influence key customer business metrics, uncovering at-risk customer situations for loss remediation, aligning with cross-functional leaders to drive a company-wide culture of customer success, and coaching a team of direct reports to maximize individual and team performance. 

Essential Duties and Responsibilities

• Drive utilization and value realization for our customers to reach our growth goals and maintain/grow SaaS revenue and customer retention rates.
• Manage Annual Renewal bookings of over 100mm with 90%+ renewal rate and 80%+ on time renewals.
• Establish consistent and effective Customer Success practices; deliver against key customer metrics of renewal and expansion with a scalable and repeatable framework for customers, 
• Develop and implement scalable and repeatable practices to deliver against key customer metrics of renewal and expansion:  processes, systems, tools, metrics, and reporting, as well as the customer journey. 
• Establish standards, KPIs, reports, dashboards, etc. to monitor and drive results, analyze performance, and identify trends and improvement opportunities; institute a regular communication cadence to inform relevant stakeholder groups of data and discoveries.
• Analyze available data for actionable insights; predicting customer churn, customer health scoring, and the like.
• Coordinate cross-functional processes that help meet gross dollar retention and net dollar retention targets, and deliver on customer needs, including processes for CSMs to:
• Relay customer feedback to the Product team to influence future product roadmap.
• Drive resolution to high-level problems, issues, and escalations to foster strong relationships. 
• Provide feedback to Sales on the readiness of our customers for future solutions.
• Collaboratively engage with Sales, Support, Professional Services, Product, and Marketing departments to understand the technical and business challenges of the customer and stay aligned. 
• Lead the team with a values-focused approach.  Meet regularly with employees to monitor and discuss performance and personal development; drive accountability for key metrics, address performance issues swiftly, identify training and development needs and create plans to implement them; continually identify staffing needs and participate in hiring processes.
• Ensure the team utilizes internal systems fully/effectively to keep customer data, accounts, and systems up to date and drive automation and simplification in various processes. 
• Maintain quality communications between key customers and internal teams to identify technical and satisfaction trends and provide “voice of the customer” feedback. 
• Align and engage in cross-sell, upsell, land and expand opportunities to grow our footprint.
• Participate in new service or compliance rollouts to ensure CSM and customer readiness.
• Manage expenses within the established budget.
• Other duties as assigned.

Requirements

• At least 7-10 years of software industry experience in customer facing roles such as customer success, support, or account management in businesses with a minimum of $100M in ARR.
• Minimum of 3 years of Sales and Customer relationship experience tied to customer retention and growth in a SaaS environment with a strong grasp of Customer Success methodologies and workflows.
• Located in or around the Greater Houston area with availability to be in-person
• Proven track record in leading teams through planning and development of strategic processes and efficiencies.
• Strong background in fostering positive relationships with customer executives and adeptly driving negotiations towards advantageous outcomes for all parties.
• Expertise in improving and managing processes and methodologies to build and grow a Customer Success organization.
• High functional knowledge of Gainsight and Salesforce (and other relevant tools)
• Communication and interpersonal skills that inspire and motivate leaders and teams.
• Demonstrated excellence in analytical thinking, problem solving, communication, delegation, planning & organization, and judgment.
• Proven track record of reduction in churn and implementing processes to increase customer engagement with systems and automation.

Around 2002 when HCSS began teaching classes to their developers, they were using Visual Data Flex or VDF. Because this technology was difficult to learn, a class was developed for new developers to go through once they were hired. The class is open to anyone, even without a computer science degree.

As HCSS updated its technology and systems, a new .NET development class was created. Instructors for the course came and went, one instructor in particular transformed the classes into what they are today. Diego Rincon began teaching the classes after inheriting them from a long time employee. Since his background was in computer science and he is equipped with a Masters in Education, he was the perfect fit for the role! 

When Diego came into the role to begin teaching the classes, he expanded the .NET curriculum and created new classes. Today these classes take our developers through rigorous training on our technology while also immersing themselves in our culture and learning what it means to be a professional developer at HCSS. 

In Diego’s own words, “This class is to train people to become a software developer. It isn’t about teaching programming.”  He recommends having an algorithmic ability and a strong programming logic, which comes from hours of training and programming. Some skills he has seen in the most successful developers are communication, teamwork and creativity. 

Below are some quotes from Diego’s former students: 

“Diego was one of the people who interviewed me when I started, and I attended his first coding class. I would not be where I am today without his help and willingness to take a chance on an elementary teacher. Thanks for all the advice.” – Sarah Vaughan, Development Supervisor  

“To say Diego’s class helped set me up for future success at HCSS would be an understatement. It was practical, to the point, and was focused on instructing and making you feel actually prepared rather than filled with ‘gotcha’s’. He is knowledgeable on many different subjects and is effective at communicating that knowledge out to students. The structure of morning classes combined with afternoon personal work was highly enriching and allowed for frequent check-ins and growth. Diego is phenomenal in his role here at HCSS and I would highly recommend the .NET class to any new developers.” – Tyler Jones, Software Developer 

“My HCSS journey began with Diego, and because of his masterful mentoring, I quickly understood why this company is so unique. He has a true passion for all of the core values, much of which I proudly carry on. It is fair to say that he is the building block for extraordinary people in development.” – Omar Baca, Development Supervisor 

The HCSS campus invites all interests in fitness, games, group activities, mental challenges, and sports.  This company-wide wellness mindset originated with our CEO Mike Rydin and his late wife, Sophie Rydin. Together, Mike and Sophie built the foundation of staying well while at work, so that HCSS employees can more easily put their best efforts to customers’ needs.

In Building 1 of the HCSS Campus, a bright and bold gym houses strength training equipment and beautiful views of the outdoor track. Many employees use this gym to work out on their own, or to join our offerings of group fitness classes taught by a professional instructor.

The Building 1 Gym is a great hangout and social place for employees as well as a place to get stronger and learn more about fitness. Employees of all fitness levels are welcome, and there is always someone to help you get stronger.

In the outdoor space between Building 1 and 2, there is no shortage of action and activity. Our full sized covered basketball court doubles as an indoor volleyball court, and bootcamp area. Some employees come out weekly for a pull-up session, called “Pull-Up Club”! Employees at HCSS organize and host basketball tournaments and casual pick-up games, it’s definitely a place for some friendly heated competition!

Past the basketball court, there is a large open air space, with a full sized all weather running track for the runners, walkers and everyone in between. Since HCSS is a dog friendly campus, the track is completely gated so that dogs are free to roam in a large enclosed space or hang out with their owners and other dogs. Placed inside of the track is a full turf soccer field, stamped with the HCSS logo that can be seen from the air. The field is a fun place to kick around some balls, or play flag football. It’s also been the spot for a wild waterballoon fight and pumpkin themed tournament!

Our third and newest building on the campus boasts a second gym that is dedicated to cardio equipment and a motorized solo rock climbing wall so that you can never run out of challenges. There is a dedicated space for classes and activities such as Yoga, Dance, Tai Chi, etc.

Staying well at work doesn’t only pertain to physical fitness, but there are many spaces in the building for developing mental skills and other ways to be challenged. Building 1 has an entertainment section, with a baby grand piano, electronic drum set, many spaces to play video games with friends, and lots of space for board games! There is also lots of quiet nooks in the buildings for self reflection, meditation, or diving deep into a great book.

Want to be a part of our growing campus, culture and HCSS family? Check out our current openings here!

Get an inside look at what life is like #InsideHCSS, on Instagram @InsideHCSS

As a student, I learned about HCSS at a University of Houston Career Fair. I started in 2011 as a Software Intern in the mobile team. My internship at HCSS was the largest period of growth in my career. Before I had even graduated, I had hands-on experience writing code in a team environment. I was respected by my peers and contributed to our team culture. Together, we built the first versions of Field Mobile (HCSS Product).

I left HCSS in 2014 to develop a medical device for a startup company. In 2017, I returned to HCSS to work full time as a Hardware Developer in Trucking (HCSS Product). I am now back in Trucking as a Software Developer.

HCSS has more than doubled in size since I started working! There was only one building on campus, and each product team neatly fit into Building 1. Most of our products were written in VDF. We were using SVN and had just started using build automation. Fast forward to today, we are developing world class construction software using industry standard tools. I am proud to have been a part of that growth.

I feel like my situation is pretty unique because I left HCSS and returned, but it gave me a unique perspective on company culture outside of HCSS. Our work culture played a significant role in my decision to return.

Everyone I have worked with at HCSS contributes to its unique work culture. That culture just isn’t present in other companies. It is one thing to have a mission, visions, and values statement, but it is another thing to live by them.

In contrast, my coworkers and I continually keep our vision in mind; we spend responsibly without waste.

At HCSS, I have learned to never stop learning. Software development has been transforming tremendously in the past few years, and there is always a cool new tool to learn about. Live by the golden rule and respect your peers; build them up and they will build you up.

HCSS has proven to be a stable company in difficult times. It has been a tremendously positive experience in my career, and I look forward to growing with it!

Take a look at our current opportunities and learn more about our World Class Internship Program here!

In the early Spring of 2019, HCSS invited my student organization for a campus tour where I learned about this amazing company and met some of the really great people who worked here. That day I felt like I struck gold because HCSS fit everything I was searching for. It is a company that is not only for its customers, but also its employees! I went home that night and applied to be an Education Services Intern. Coincidentally, when I interviewed for the position, some of my potential team members were those I met and talked with on the day I went to the campus tour!

I then started in April of 2019 as an Education Services Intern. The Education Services department is responsible for the services and resources available to customers to learn about HCSS software. In this position, I was going to have the opportunity to create and edit training videos, build learning material and courses that taught our customers how to best utilize our software products. I also learned the backend of our Learning Management System called the “HCSS Academy”  where all the edited videos and courses are hosted for both internal and external use. In the summer, I learned how to coordinate our in-person training sessions and lead a call campaign to the Universities around the nation that utilized our HeavyBid Estimating software in their curriculums and competitions. My team had a lot of faith in me and strongly encouraged me to grow and try different areas of our department, so in the later part of my internship, I took over much bigger responsibilities like managing our HeavyBid 101 and 201 training events that generated direct revenue for our department, developed massive reports from data collected on excel that was later presented to our Executive team, making UI changes to the HTML & CSS of our custom HCSS Academy pages, and bigger creative projects like building out software simulations and interactive learning material. 

During my internship I found the niche of what I truly loved to do. I discovered that I really enjoyed the educational side to software in the technology Industry and knew that this was what I wanted to pursue full-time at HCSS. HCSS is a unique place to work, and I loved how centered it is on making the employee experience unbeatable. They care about our health and the campus is set up for use in each part of the facility during the day. I made sure that I did the best in successfully executing every project I was assigned, frequently met with my team members and manager, and even pushed some of my different unused skills onto new projects to show my initiative. 

When it came time to make a decision on a full-time offer, I knew HCSS was the place for me and was my top choice. After a year and a half of being an Education Services Intern, I became a full-time employee and changed my title to Learning Experience Specialist. As a Management Information System major, our skills are not only technical but also creative, and I feel that I found the perfect place where I could actively utilize those skills and develop even better ones. It has been about 5 months since my initial start date, and I am already developing so much. For those who are still looking for internship opportunities and want to secure full time positions, show your drive, become irreplaceable in whatever you do, ask questions and put yourself out there. Those were the biggest things that helped me on my journey.