CloudCall

The 2026 Playbook: Amplify the Human Touch with Smarter Communication

Ashley Bowlin — Wed, 12 Nov 2025 18:47:03 +0000

Recruiting has always been about people. But in 2026, it’s equally about precision. The most successful firms won’t just adopt AI — they’ll master it to strengthen human connection, not replace it. From our work with staffing and recruitment leaders across the US and UK, three priorities stand out for the year ahead: Here’s how […]

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Reclaiming the Recruiter Workflow

Ashley Bowlin — Wed, 24 Sep 2025 19:52:45 +0000

Staffing leaders today face a paradox: more technology than ever, but less control over the workflows that drive revenue. Recruiting has always been about conversations, yet those conversations are increasingly hidden — scattered across personal devices, lost in sticky notes, or siloed in disconnected systems. Further, in a recent StaffingHub article highlights that firms are […]

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Announcing: CloudCall is Partnering with PSG Global Solutions

Ashley Bowlin — Mon, 08 Sep 2025 15:07:26 +0000

PSG Global Solutions and CloudCall have joined forces to help staffing firms scale smarter. As the world’s largest provider of outsourced recruiting support, PSG helps staffing companies accelerate growth, improve efficiency, and deliver measurable results. Paired with CloudCall’s deeply integrated communications platform, recruiters gain the tools they need to work faster, smarter, and more effectively […]

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Rebuilding Recruitment Comms for Today’s UK Recruiter

Ashley Bowlin — Tue, 26 Aug 2025 14:12:57 +0000

Recruitment in the UK isn’t standing still. According to Staffing Industry Analysts, the UK staffing market was projected to return to growth in 2025, but many recruiters are still face rising expectations around speed, productivity, and client value. That’s why recruitment communications in the UK must evolve to match today’s workflows. UK Snapshot So why […]

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Inbound Call Centers: Solutions and Management Approaches That Work in 2025

Luca — Fri, 28 Feb 2025 11:22:22 +0000

Inbound call centers play a key role in creating a great customer experience. When customers get in touch, they want quick, friendly, and helpful support. To deliver on that, having the right tools is one part, but it’s also about managing the process well and understanding best practices. With so many advancements in 2025, what […]

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What is jitter and how to improve call quality?

Luca — Fri, 28 Feb 2025 11:06:09 +0000

Ever been on a call where the other person’s voice sounded like a broken robot? Or maybe there were awkward silences that made you wonder if they’d hung up? That’s jitter at work. We’ve all been there, and it’s frustrating, especially when you’re trying to close a deal or support a client. Imagine the impact […]

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What Is Packet Loss and How to Fix It?

Luca — Thu, 20 Feb 2025 17:01:02 +0000

Have you ever been on an important call, and suddenly, the other person’s voice starts cutting out? Or maybe your video freezes mid-sentence, leaving you stuck with an awkward expression? These are classic signs of packet loss, a frustrating network issue that can disrupt voice and video communication, slow down your internet, and generally make […]

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Call Center Management: Main Trends and Solutions in 2025

Luca — Thu, 20 Feb 2025 16:59:40 +0000

Call center management is evolving fast. With new technology, smarter strategies, and rising customer expectations, businesses need to keep up. Whether you’re running an omnichannel contact center or managing a small team of agents, 2025 is bringing some big changes—and we’re here to break them down for you. This blog will explore the biggest trends, […]

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Top Call Center Metrics and KPIs in 2025

Luca — Mon, 17 Feb 2025 12:03:05 +0000

Call centers are the beating heart of customer interactions, but keeping track of performance can feel like juggling a dozen flaming torches. That’s where call center metrics and KPIs come in! Call center metrics aren’t just numbers—they’re the key to happier customers, motivated agents, and real business growth. In 2025, people expect more than just […]

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What Is Automatic Call Distribution (ACD) and How Does It Work?

Luca — Mon, 17 Feb 2025 11:59:50 +0000

Have you ever called a business and been swiftly connected to the right person without bouncing between departments? That’s Automatic Call Distribution (ACD) in action. It ensures calls get to the right place without unnecessary delays. But what exactly is ACD, and how does it work? Let’s break it down. What Is Automatic Call Distribution? […]

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