Avail Community Forum - Latest posts

Security deposit refunds

@Michael Michael — Sat, 14 Mar 2026 23:37:21 +0000

4 years later and still this feature is non-existent. Does Avail even listen to their users?

Messaging to the Tenant

@htoochar — Fri, 13 Mar 2026 18:11:09 +0000

When a landlord sends a message to a tenant through Avail, does the system notify the tenant that a new message has been received?

How do I unpublish my listing?

@adymech1 Aditya Garg — Fri, 13 Mar 2026 17:52:02 +0000

I used Avail to publish my listing. Now my property is rented. So now I want to unpublish the listing from everywhere. How do I do that?

How do I add guarantor to the lease?

@Broccoli Amy — Tue, 10 Mar 2026 08:02:32 +0000

Hi. I’m getting into a situation where I am going to have to take a guarantor with my tenants (moving to a new city, no job offer). I had the guarantor fill out an application to run their history, background etc. How do I do a lease with a guarantor ? Do I leave my lease as is but then do an addendum at the end? Would I be finding this guarantor addendum just on Google or does Avail have a sample?

Locked Out of Account, Avail not Responding

@asdf — Wed, 25 Feb 2026 14:50:41 +0000

I’m trying to resolve an issue with my Avail account and haven’t been able to get clear answers.

I created an account with my primary email and completed ID verification. Shortly after, I was locked out without explanation. I contacted Avail support multiple times by email and phone but did not receive any response.

Because of this, I created a second account with a different email. That account was also locked. I called again and stayed on hold for over 30 minutes. I was told a ticket would be submitted, but no reason was provided for why both accounts were locked.

I understand there are security protocols in place. I’m simply looking for clarification on why this is happening and what steps I need to take to regain access. If anyone from the Avail team can provide guidance, I would appreciate it.

Cannot sign into account even after changing password multiple times

@Bergenfurniture_Desi Bergenfurniture Design — Fri, 20 Feb 2026 10:46:20 +0000

I’d try clearing your browser cache, using a different device, or logging in through incognito mode. If it still doesn’t work, contact support directly for help.

Upload Invoices and Accounting

@Carl — Fri, 13 Feb 2026 01:17:25 +0000

I recently reviewed presentations from several other property management software providers and noticed that a common feature they offer is the ability to upload invoices simply by taking a photo. The system then automatically categorizes the invoice and integrates it directly into the accounting module.Additionally, it appears that many platforms are leveraging AI to streamline tasks, such as assisting with tenant screening workflows and even generating maintenance requests after an AI-facilitated intake process.I wanted to inquire whether there are any plans to introduce similar features to Avail.co. These types of automation tools would be extremely valuable in improving efficiency and reducing administrative time.I appreciate your time and look forward to your response.

Send a message to existing tenant (s)

@Carl — Fri, 13 Feb 2026 01:09:30 +0000

Is it possible for Avail.co to create a way to message a tenant or a group of tenants for better communication for property management announcements?

Why does payment take so long with unlimited plus?

@crespo_h69 — Wed, 04 Feb 2026 05:38:14 +0000

Hey guys, I noticed that one of the features that is claimed but unlimited plus is that you get paid faster. I’ve noticed though that it takes a long time. I haven’t used the free portion to judge it against but is it supposed to take about a week to get paid? For instance I have a tenant who paid their deposit today, I won’t get it until 2/10 though. Is that normal is unlimited plus not worth it? It also takes a week or two to get a response from the support team which is another perk they claim for getting unlimited plus, faster support. If this is what paying gets you, it makes me wonder about the free version

Tenant landlord recently died

@Jvicta — Sun, 01 Feb 2026 18:03:45 +0000

A friend lives in a month to month apartment and the landlord passed away 6 weeks ago. He was served a notice to leave and was not sure if these people are the proper owners. When he looked at the treasurers office the old owner was still listed. The property has not gone through probate since there is no will.

[Landlord PA] Tenants who moved in are not the tenants we had sign the lease

@Aewed Aewed — Sat, 31 Jan 2026 19:19:44 +0000

Well I also found out that when Avail shows “paid” it doesn’t actually mean “paid”

It means that the payment process started , but it could still fail

That said, it seems as though I would just serve a noice of eviction

We do have a clause not allowing sublets

[Landlord PA] Tenants who moved in are not the tenants we had sign the lease

@Tara_M — Sat, 31 Jan 2026 19:05:59 +0000

First thing, I would call the police immediately if there is a sublet clause. They have no lease. They have no legal standing. Yall are not friends. The original renter lied to you and misrepresentated their intentions. If there is not a sublet clause, I would still call the police and make them produce any sublease right then. Time is not your friend in this case. Check your lease. Make sure you amend it if not. People will start to make crap up.

[Landlord PA] Tenants who moved in are not the tenants we had sign the lease

@Aewed Aewed — Fri, 30 Jan 2026 14:20:13 +0000

New landlords as of last week!

(4) Tenants signed the lease, as we required all persons living in unit to be on the lease

All parties signed, monies paid, and then move in day came

At least 6 people have moved into our unit and are currently occupying the unit, none of which were on the lease agreement

What are our options here… getting a bit worried and do not want to face retaliation

Adding Additional Landlord User

@Mattman — Wed, 28 Jan 2026 07:06:42 +0000

This should be a feature! I should absolutely be able to invite other Avail landlord users to co-sign a lease I have created. Even if they have no other access to my account information, that is fine. I just need my wife to be able to sign a lease as a second landlord.

That being said, I also like the idea of having both me and my wife having separate logins to manage my/our single Avail account.

Tenant Screening

@meluginprop Tony — Thu, 22 Jan 2026 20:24:18 +0000

Can we have all applicants complete an application without the credit, criminal and eviction reports and then once we view the applications request the reports for only the applicant we pick?

Payment processing

@Bergenfurniture_Desi Bergenfurniture Design — Tue, 20 Jan 2026 10:04:22 +0000

I haven’t experienced it personally, but I’d suggest contacting Avail support again with your bank’s confirmation in writing—they should be able to escalate the issue for resolution.

Cannot sign into account even after changing password multiple times

@scotthubbs12 Scott — Sun, 18 Jan 2026 17:01:08 +0000

I am having the same issue. I’m not able to log in, despite changing my password. I have previously posted properties I have available to rent and cannot access the platform to check on these properties. Please help.

Login fails after password reset

@Ricknrenee Rick — Thu, 08 Jan 2026 16:05:10 +0000

Avail login is failing again even after a password reset and using proper credentials. How can I login? Does a workaround exist?

Thanks

January payments

@Kimberly_Hazinski Kimberly Hazinski — Sat, 03 Jan 2026 19:31:52 +0000

So has anyone else received their rent from HUD for January or do they have a grace period…because they should have sent payment out on Friday the 2nd.

Deposit failed after move in what can I do

@Ramon_Alvarez Ramón E. Álvarez — Wed, 31 Dec 2025 15:54:46 +0000

This happened to me when first making payments via Avail.co. The tenant has to verify their bank account. Avail will send them two transactions of cents and they have to put the amount of that money into Avail to confirm they have the right account. Until this happens transactions will be denied.

Deposit failed after move in what can I do

@youngtina97 Tina — Mon, 29 Dec 2025 10:05:45 +0000

Short and to the point

The the tenant paid the deposit through then portal and moved in the same date

The deposit was rejected due to NSF

What can I do

Faster options for payment through Avail?

@Bergenfurniture_Desi Bergenfurniture Design — Fri, 19 Dec 2025 11:23:03 +0000

Brandon:

I’m a bit frustrated using Avail because when I get a new tenant it takes more than a week for the wire transfer to clear from my new tenants account to my account. This always costs me money as I may find a new tenant a few days before the beginning of the month but I have to wait an extra week for the money to clear into my account and thus I have to refund some rent.

After that, it always takes about a week for tenants money to clear once they are tenants.

Every new tenant has issues setting up Avail, avail always wants an online notarization, and the process is confusing for my tenants.

Any advice on streamlining this? I wish money could flow through faster. I love the idea of payments being online but don’t understand what the Avail system is so confusing and slow.

Avail’s transfer delays can be painful. One workaround is asking tenants to pay via Zelle, Venmo, or direct bank transfer for the first month, then switch to Avail for recurring payments.

Tenants not getting along with each other

@rodricke HansberryPi — Tue, 16 Dec 2025 01:25:04 +0000

The best model is to have regular maid service included the rent. The maid would clean all public areas including bathroom if shared.

Holdover clause in Avail leases

@Property_Manager Property Manager — Thu, 11 Dec 2025 19:01:13 +0000

How far along are you with using this system? I too am a landlord in Maryland feel free to private message me

Cannot sign into account even after changing password multiple times

@Amanda Amanda Kost - Avail Team Member — Thu, 11 Dec 2025 15:42:53 +0000

Hi @axelnilsson , have you tried reaching out to our support team regarding the issues you’re seeing at login?

Info below:

email > [email protected]

phone > (312) 292-9347

Cannot sign into account even after changing password multiple times

@axelnilsson Axel A Nilsson — Thu, 11 Dec 2025 00:23:29 +0000

i created my avail account yesterday and haven’t been able to sign in since despite resetting the password several times

Holdover clause in Avail leases

@dwarshowsky David W — Wed, 10 Dec 2025 01:36:25 +0000

Hi All,

I’m a landlord in Baltimore, MD and brand new to Avail. I need to create two leases, one for a fixed two months and another that immediately follows for a full year. Regardless of what parameters I set initially, the lease that gets generated has a Holding Over clause that says “If the Lessee remains in possession of the Premises or any part thereof after the termination of the lease by
lapse of time or otherwise, then the Lessor may, at Lessor’s option, either seek (i) to evict the Lessee, or (ii) to consider such holding over as constituting a month-to-month tenancy, upon the terms of this lease except at double the monthly rental speci􀀊ed above. Lessee shall also pay to Lessor all damages sustained by Lessor resulting from Lessee’s retaining possession of the Premises. In the event Lessor accepts a payment of rent for a period after the expiration of this lease in the absence of any speci􀀊c written agreement, continued occupancy shall be deemed a month-to-month tenancy, on the same terms and conditions as herein provided, except for the double rent provision, to the extent permitted by state or local law or ordinance.”

If I let Avail add the Month to Month Tenancy clause, it seems to be in conflict with the Holding Over clause.

My current lease that was created by a realtor has no such language, except to say that the lease continues under the current terms as a month to month, where either party can give notice. I could hire a lawyer to review the lease, but that defeats the purpose of me using Avail in the first place.

Tenants not getting along with each other

@Jlaolim — Tue, 09 Dec 2025 05:32:21 +0000

Does anyone have a rental property rented out with individual leasing and has dealt with tenants disputes among each other? One of my tenants (Tenant1) just complained to me about another tenant not doing their part to keep the condo clean. There are 4 tenants who share this condo and they had apparently agreed to a chore chart a month after the lease started. Tenant1 has informed me that Tenant3 regularly leaves dishes in the sink and food in common areas, and doesn’t clean up after spilling things. She has messaged her multiple times already about this and mentioned that other two tenants have collectively tried to have an intervention with Tenant3 about her cleanliness and chore responsibilities but they have not been successful. Before this report, I was not aware that any of the roommates were not getting along or had issues with each other. The other tenants also have not mentioned this. Tenant1 also said that Tenant3 has mentioned that she has a medical condition but yet Tenant3 has not expressed this medical condition up front to her other tenants and according to Tenant1 seems to use that as an excuse for not keeping up with the chore chart. Each of the tenants signed individual 12 month leases and they have all been good tenants in terms of paying their rent on time. My lease is stated in a way that they do not need to renew their lease and I can decide not to renew their lease as well. However, I am trying to be careful not to be unfair by only listening to one tenant’s feedback. I am also trying to be careful about not discriminating anyone. If I happen to get the same negative feedback about Tenant3 from the other two tenants, is it good enough reason for me to not renew Tenant3’s lease but allow the others to renew? Will this be considered discrimination? Tenant1 was my first tenant I secure for this lease term and I chose her because of her commitment to be responsible and cleaning up after herself. Those are the qualities that I looked for in the others before I approved their applications. But, people don’t always do what they say they will do. Also, according to Tenant1, she has addressed these chore responsibilities and follow-ups in group chat with all tenants. Tenant1 has stated that if Tenant3 continues to not do her part in keeping the condo clean, she may not renew her lease for the next lease term. I want to be ready and know what my boundaries are as a landlord.

Security deposit refunds

@bkwprops BKW Props — Wed, 03 Dec 2025 00:49:22 +0000

Is this still being worked on?

Pre requisites for tenants

@Azamshafiullah — Tue, 02 Dec 2025 20:44:25 +0000

Hello I’m new here and a new landlord to renting out my home. What are some good pre requisites for potential tenants. I have so far having a 640+ credit score, make 3x times income for rent, and no evictions. I’m honestly trying to avoid any bad renters and have an easy time renting out my home I have a 4 bd 2 bath. Any help is appreciated thank you so much

ACH scheduling, withdrawal, and paid

@enzocaleb Enzo Caleb — Tue, 02 Dec 2025 06:43:42 +0000

WillC:

My tenant’s rent payments have been chronically late for several months due to loss of his job. The lease is month-to-month. The lease states: “If Lessee fails to make payment by the 10th day of the calendar month, Lessor may terminate the Lease and seek remedies allowable at law.”

I want to send notice to vacate if the tenants are past the 10th again.

My question is on the timing of ACH payments. Historically his ACH funds are not deposited to my account for 7-10 days past their “scheduled payment.” Both banks have “Fast Pay” but that never happens.

So, does the scheduling of an ACH payment before the 10th, say on the 8th or 9th, prevent me from sending notice.

In other words, if the money is not in my bank account on the 10th, can I send notice.

Thanks,

William Carl

Typically, notice depends on when the payment is received, not scheduled. If the ACH hasn’t cleared by the 10th, you can generally issue the notice, but confirm local landlord-tenant laws first.

Rental insurance cancelation due to roofing older than 15yrs

@Atl-Landlord — Sat, 22 Nov 2025 20:54:01 +0000

I’ve had several single-family homes insured with State Farm for the past 18 years, and they recently informed me that I must replace the roofs on two of the properties or they will cancel my coverage. One roof wasn’t leaking but was in rough shape, so I went ahead and replaced it. The other, however, is only about 16 years old and is still in excellent condition with no issues at all — yet they’re requiring replacement or they’ll cancel the policy.

Has anyone else dealt with something similar? Are there insurance companies other than State Farm that don’t focus so heavily on roof age without charging extremely high premiums?

Thank you in advance for any advice!

Introducing Avail Messages: Bring all conversations into one place!

@Minjy Minjy Koo — Fri, 21 Nov 2025 15:47:24 +0000

Hello Avail Community,

I’m Minjy, a product marketer on the Avail team. Nice to meet you!

We’re excited to introduce Avail Messages, a smarter way to keep every rental conversation in one place!

One of the most frustrating parts of managing rentals is keeping track of conversations when they’re scattered across texts, emails, and other channels. We built a simpler way to keep those conversations organized for you to stay on top of your rental business.

Avail Messages is a centralized, in-app messaging tool built right into your Avail account.

Streamline Communication: It automatically creates a communication thread for every active relationship you have — whether it’s a new lead, an applicant mid-screening, or a current tenant paying rent. You always know who you’re talking to and why, with no lost context or confusion.
Stay Organized: See full message history with search and filters so you can quickly find past conversations without digging through your phone or multiple inboxes.
Respond Faster: Get real-time notifications when a new message comes in so you can keep leads engaged and tenants informed.
Protect your privacy: Message renters directly without sharing your personal number.

How to get started

There’s no setup required and nothing extra to manage. Simply log in to your Avail account and open Messages (the icon in the top right of your account screen) to see all your conversations in one place. (Learn more)

We’re excited to bring you this new feature to help you stay organized and on top of your rental business. Thank you for being part of the Avail community. We would love to hear how Avail Messages is helping you connect with renters more easily.

Dont allow Partial/editing payment

@Property_Manager Property Manager — Thu, 20 Nov 2025 17:58:32 +0000

I would love the option and turn off partial payments or locking a payment when it’s submitted. I have a tenant who continues to pay partial. and sometimes she will edit the second payment to hit my account the next following month Yes, Late fees do occur, but since we can’t enforce our tenants to pay the late fee, late fees can accumulate until we take them to court.

Force to pay fees first

@Property_Manager Property Manager — Thu, 20 Nov 2025 17:55:51 +0000

As it stands now, tenants can rack up a unlimited amount of late fees or fees in general with no consequences. If they choose not to pay it, and they can continue to pay their monthly rent, even though they pay late every month and acquire a late fee, and there’s no punishment, it is up to the tenant to then figure out when it’s enough and take them to court. And they may not collect the money. I would love an option where if a tenant acquires a late fee, they. are forced. to either pay the late fee before they can pay their rent or if they choose to pay their rent, money will be allocated to the fee first and then they’ll be short on their rent for a set month.

Your Story Could Help Someone Rent Smarter — Join Over The Fence

@alondraseg Alondra Segoviano — Tue, 18 Nov 2025 21:34:31 +0000

Hi everyone,

At Avail, we know that the best insights come from lived experiences. That’s why we’re so excited to share the launch of Over The Fence, a Substack series that highlights real stories from landlords like you.

Here’s what you’ll find in each article:

Personal Q&As with landlords scaling their first properties
How-to breakdowns of common issues (late rent, maintenance requests, security deposits)

We’re building this to reflect the reality of renting, from the wins, the missteps, and the lessons in between. Check out our first article now: Avail (Part of Realtor.com) | Substack

Want to be featured in an upcoming article? Send me a DM with a quick intro and the topic you’d want to discuss. Whether it’s a 5-unit rehab or your first rental property, your experience matters.

Happy reading!

Best,

Alondra

Wood floor damage and unauthorized pet

@Bergenfurniture_Desi Bergenfurniture Design — Mon, 17 Nov 2025 05:46:09 +0000

Bnugget:

Hello, I’m new to the forum and really appreciate if anyone can provide some insight comments or experiences dealing with wood floors damaged and unauthorized pet.

I learned from contractor who stopped by my rental condo to fix appliances that the wood floors are severely buckling so I stopped by the unit couple days later (10/16/25) and saw the entire dinning are wood floor severely damaged from water (most woods look black like mold) so I texted my tenant as to when this happened and if there was any leak. He replied no leak and this happened periodically in summer. He failed to report the damage and during my visit I saw dog hair everywhere on the floor, dog leash and poop bag where the lease states no pet is allowed. The lease will be end in April next year. The wood floors repairs estimated to be more than security deposit. Do I need to provide him noticed letter that the repair cost will be taken out from security deposit now or wait until he vacates to send him itemized list for repair? How about pet issues? Have you filed court claim for damages greater than security deposit and get money from tenant afterwards? Thanks much

Document everything now, notify the tenant in writing, and address the unauthorized pet. You can bill damages after move-out and pursue additional costs through small claims if needed.

Condo board taking over my parking spot space while fining me

@rent-mke Oleg Brodkin — Mon, 10 Nov 2025 22:48:44 +0000

I own a condo with a parking space. To the left of my parking space is another parking spot, while to the right is a yellow-striped area leading to the garbage room to access the refuge containers. A long time ago, the condo board decided to allow the building manager to park in the yellow-striped space adjacent to my spot. Previously, my son lived there and had no need for parking. But 3 years ago I rented the condo, and now there is ongoing conflict between my tenant and the building manager over who blocked whose parking. It’s hardly enough space for two full-size parking spots. Recently the board fined me $300 for the tenant’s noncompliance with their directive. The tenant pays on time and has had very few issues in the last 3 years.

I am considering getting a lawyer involved since the board is trying to redistribute parking space, while I am not sure they can override the building code: parking in yellow-striped zones.

A small but critical fact is that the condo regs allow only 12 rental units out of 70+. I suspect next time I submit a new lease, they hold a power to decline the rental lease approval.

Avail Identity Verification

@Ramon_Alvarez Ramón E. Álvarez — Tue, 04 Nov 2025 23:15:04 +0000

From what I can see this is part of the Digital ID thing they’re pushing down our throats

How to report pending rental payments to the Credit Bureau in Georgia?

@AvailNow — Tue, 28 Oct 2025 18:29:56 +0000

A tenant requested an early termination of the lease agreement . Did not pay 60 days notice of rent- in addition to move out expenses, and she was already late for one month’s rent.

I want to report the Credit Bureau to prevent the next landlord from trusting her behavior.

Wood floor damage and unauthorized pet

@enzocaleb Enzo Caleb — Tue, 28 Oct 2025 12:43:57 +0000

You should document everything with photos and written communication. Wait until the tenant vacates to deduct from the deposit, then send an itemized repair list. For pet violations, check lease and local laws, court claims for extra damages are possible if well-documented. Consult a landlord-tenant attorney.

How to convert a yearly lease to monthly?

@Bergenfurniture_Desi Bergenfurniture Design — Fri, 24 Oct 2025 11:58:40 +0000

On Avail, lease renewals default to yearly. To switch to a month-to-month, you’ll likely need to create a new lease manually or contact Avail support to adjust the terms.

Member Introductions 🤝

@Rjrentals RJ — Tue, 21 Oct 2025 22:28:16 +0000

Hi I am RJ and I have been with Avail since 2021. I have been a landlord since 2011 and enjoy it. Did Airbnb for a little bit and enjoyed that as well. I have been renovating and decorating my properties and enjoy it. I am originally from Cleveland OH and love my hometown teams! I have homes in Ohio and Texas yet live in Oklahoma now.

Wood floor damage and unauthorized pet

@Gloria Gloria — Tue, 21 Oct 2025 02:35:51 +0000

Hello, The tenant is in violation of the lease agreement as the lease states no pets allowed. You should send a letter notifying the tenant that they are in violation of the lease and grounds to break the lease, if that is your plan. Once the tenant moves out then you have 30 days in which to provide the tenant an itemization of the cost less the security deposit. It is important that you have before pictures of the floor showing they were in good condition and pictures after the tenant moves out to prove the floor was damaged during the tenants occupancy. I am sure you can file in small claims court for damage exceeding the security deposit but it may just be better to write it off and take the repair cost credit on your taxes. I have managed rental properties for over 6 years.

Wood floor damage and unauthorized pet

@Bnugget — Mon, 20 Oct 2025 00:15:27 +0000

Hello, I’m new to the forum and really appreciate if anyone can provide some insight comments or experiences dealing with wood floors damaged and unauthorized pet.

I learned from contractor who stopped by my rental condo to fix appliances that the wood floors are severely buckling so I stopped by the unit couple days later (10/16/25) and saw the entire dinning are wood floor severely damaged from water (most woods look black like mold) so I texted my tenant as to when this happened and if there was any leak. He replied no leak and this happened periodically in summer. He failed to report the damage and during my visit I saw dog hair everywhere on the floor, dog leash and poop bag where the lease states no pet is allowed. The lease will be end in April next year. The wood floors repairs estimated to be more than security deposit. Do I need to provide him noticed letter that the repair cost will be taken out from security deposit now or wait until he vacates to send him itemized list for repair? How about pet issues? Have you filed court claim for damages greater than security deposit and get money from tenant afterwards? Thanks much

Can not sign in nor get a PW reset link

@Leanna Leanna Mosley — Mon, 13 Oct 2025 12:58:20 +0000

I was able to log in. But can’t verify my account. Code is sent to an out dated number. No other verification option available.

Avail ACH delays

@Avail — Wed, 08 Oct 2025 18:52:43 +0000

Thanks for sharing your experience and for taking the time to outline what you’ve noticed with ACH transfers, this is really helpful for other landlords to see.

Our standard processing time ensures that deposits reach your account no later than three business days after the tenant’s payment withdrawal date. You’re absolutely right that encouraging tenants to schedule an early withdrawal can help align funds with rent due dates, though we understand that some tenants prefer to pay exactly on the due date.

If you’re looking for faster deposits, our Unlimited Plus plan includes a feature called FastPay, which can allow rent payments to arrive as soon as the next business day after withdrawal. To qualify, tenants must meet all of the FastPay requirements, some include:

Pay using a bank account (not a credit or debit card)
Have at least one successful payment and no payment failures in their last three attempts
Bank authorizes next-business-day processing

You can find more details about FastPay and its eligibility criteria here: FastPay Qualifications for Next-Day Payments.We appreciate you starting this conversation, insights like yours help others better understand how to manage payment timing effectively!

Avail ACH delays

@KennyA — Mon, 06 Oct 2025 22:46:12 +0000

I think this is happening with one of my tenants gaming the system and changing the withdrawal day after submitting payment. Have you found a way to prevent this?

Do you landlords know that Avail will return rental funds collected months after the tenant has vacated at lease end for no other reason than because they asked?

@Sharon_B Sharon — Sun, 05 Oct 2025 20:14:43 +0000

Avail you claim to notify but I received nothing!!! According to customer service you sent the email to another account, not mine, not the email in my account or the one I log in with. And why ask me for the lease? You made the lease, you collected the signatures yet I need to provide you a copy? Sounds like an excuse. Typo… It IS a lame excuse for doing nothing.

Do you landlords know that Avail will return rental funds collected months after the tenant has vacated at lease end for no other reason than because they asked?

@Sharon_B Sharon — Sun, 05 Oct 2025 20:11:11 +0000

HI Matt, I will explain what happened at this end and Avail please chime in and explain your actions so we can get a better picture. In short I had tenants living in a unit that were in a relationship but not married. They paid rent all year because they had a lease. When the lease was up they moved out. I had received a year’s worth of rent for the home. I got new tenants in and I moved on. The relationship between the couple soured. One of them made a claim that they did not recognize some of the rent payments made during that year. I think there were 4 payments total, different months, none being the last 2 months so its not like maybe there was something fishy from me, the landlord. The fact that the last two months were paid should have been proof enough that the lease was valid. The young man complained to his bank and they to Avail, who, without notifying me, paid the bank those months of rent and deducted them from my bank account. If it wasn’t that my mortgage payment from that account bounced, I would not have known they took money from my account like that. When I asked for an explanation, I was told that the bank asked for the money back and they just gave it. Well what is the purpose of a lease if the company who made the lease gives money back to the tenant after they move out. Absolutely NO protection from Avail. Why wasn’t the lease provided to the bank as proof? Honestly I only logged on to help you understand. It makes my blood boil just remembering it.