Intercom Community | Community

Help Center
Academy
Developer Hub
Partner Hub
Hire an Expert

Create New Topic
Login

Customer Service Transformation Report 2026

1 month ago

Intercom Community

Connecting Customers, Product Experts, Developers and Intercom Teams together

6,929 Topics
17,612 Replies
23,282 Members

Ask questions and find answers
Learn from experts
Connect and get inspired

JOIN THE COMMUNITY

Fin Q&A

Get inspired and engage in Fin discussions

Learning Webinars

Get the most out of Intercom and Fin

Product Q&A

Find answers and get expert advice

Product Wishlist

Suggest ideas and share upvotes

User Groups

Join a user group and connect with peers

Best Practices & Pro Tips

See top tips from users and Intercom team

Fin & AI Expert Program – Join Now

Forum|Forum|8 months ago

11203

Live Q&A with Experts and Mentor-Led Support – Register Now

Forum|Forum|2 months ago

3750

Engage in Popular Fin Topics

Improving Fin AI responses to vague queries
How do you improve your confirmed resolution rate?
What is considered a good Fin resolution rate?

Recent activity
Help others
Categories

A

Andrew KesslerNew Participant

Apps & Integrations

MCP for Europe

I see that there is an MCP available for US accounts, any idea when will that be available for Europe?

PawpTeamNew Participant

Workflows & Automations

Major gaps and limitations with Intercom MCP

Hi, Sending some feedback on the MCP integration from a developer use case perspective. We've ran into some major gaps/roadblocks when using the MCP: 1. Expose created_at filtering in search_conversations. The underlying API supports date filtering b

Katee SafferNew Participant

Apps & Integrations

Handling multiple subscriptions with the Stripe integration

We’re looking for insight from companies that manage multiple subscriptions per customer in Stripe.In our case, each account has three separate subscriptions: Base plan Email plan Teams plan Each of these also has multiple plan levels, and every

323

7 hours ago

G

gayuraghav350New Participant

Tips, Tricks and Workarounds

How to Optimize Intercom Workflows for a Small Team?

We are a small team looking to maximize our efficiency with Intercom. We want to streamline our customer support and communication processes, but we're cautious about over complicating things with too many features. Find Out What are the best ways to

ahasfcNew Participant

Intercom Community

RTA Fine Check in UAE 2026

RTA Fine Check is an online service that helps drivers in Dubai and the UAE easily view, verify, and pay their traffic fines. Managed by the Roads and Transport Authority (RTA), this service makes it simple to track fines like speeding tickets or par

Rogier LommersNew Participant

Knowledge

All links in "header" have _blank as target and "rel=noopener noreferrer" attributes, why?

We are using the Intercom helpcenter and in the “header” section of the helpcenter, we added a link to a place where customers can login. Aim is that after a succesful login, the visitor creates conversations in the messenger as authenticated (JWT) u

El CapiNew Participant

Apps & Integrations

Is it possible to give access to the articles to Claude?

The Claude integration has access just to the conversations. It will be good to give access also to the Help Center and The Articles and help us to improve the content.

Shayla CNew Participant

Inbox

Handling conversations that become unsnoozed while a teammate is out of office

When teammates are out of office (planned or unexpectedly), how are you handling their conversations that become unsnoozed? We use the Reassign Replies option to handle customer that reply to conversations assigned to an OOO teammate, but we’re strug

604

2 days ago

M

ManuelNew Participant

Inbox

Question Regarding 2-Way Text & SMS

Hi there, We’re currently using DialPad, but we’re interested in moving over to Intercom. We like the UI difference, and the ease of usage throughout the app. However, I noticed when I text the number I call, it doesn’t send a text message to the “ti

RobertYoungNew Participant

Intercom Community

How to Export Intercom Data to Google BigQuery?

We’re trying to export Intercom data to Google BigQuery to run more advanced analytics. Right now, we can only view basic reports in Intercom, but we want to analyze conversation trends, response times, and customer behavior alongside other data in B

6514

3 days ago

A

Andrew KesslerNew Participant

Apps & Integrations

MCP for Europe

I see that there is an MCP available for US accounts, any idea when will that be available for Europe?

PawpTeamNew Participant

Workflows & Automations

Major gaps and limitations with Intercom MCP

Hi, Sending some feedback on the MCP integration from a developer use case perspective. We've ran into some major gaps/roadblocks when using the MCP: 1. Expose created_at filtering in search_conversations. The underlying API supports date filtering b

Katee SafferNew Participant

Apps & Integrations

Handling multiple subscriptions with the Stripe integration

We’re looking for insight from companies that manage multiple subscriptions per customer in Stripe.In our case, each account has three separate subscriptions: Base plan Email plan Teams plan Each of these also has multiple plan levels, and every

323

7 hours ago

G

gayuraghav350New Participant

Tips, Tricks and Workarounds

How to Optimize Intercom Workflows for a Small Team?

We are a small team looking to maximize our efficiency with Intercom. We want to streamline our customer support and communication processes, but we're cautious about over complicating things with too many features. Find Out What are the best ways to

ahasfcNew Participant

Intercom Community

RTA Fine Check in UAE 2026

RTA Fine Check is an online service that helps drivers in Dubai and the UAE easily view, verify, and pay their traffic fines. Managed by the Roads and Transport Authority (RTA), this service makes it simple to track fines like speeding tickets or par

Rogier LommersNew Participant

Knowledge

All links in "header" have _blank as target and "rel=noopener noreferrer" attributes, why?

We are using the Intercom helpcenter and in the “header” section of the helpcenter, we added a link to a place where customers can login. Aim is that after a succesful login, the visitor creates conversations in the messenger as authenticated (JWT) u

Shayla CNew Participant

Inbox

Handling conversations that become unsnoozed while a teammate is out of office

When teammates are out of office (planned or unexpectedly), how are you handling their conversations that become unsnoozed? We use the Reassign Replies option to handle customer that reply to conversations assigned to an OOO teammate, but we’re strug

604

2 days ago

Alex PetroiuNew Participant

Train Fin

Automating Carrier Claims Workflow with Fin AI

Hi everyone 👋We’re currently exploring how to automate our carrier loss/damage claims workflow using Fin AI and would really value input from anyone who has implemented something similar.ContextWe manage parcel claims (e.g. Royal Mail and other carri

351

3 days ago

K

Kevin StevensNew Participant

Deploy Fin

Blank Widget Experience

We are currently attempting to test deployment of Fin for Zendesk Messaging and are encountering some issues where the Zendesk messaging widget is blank. We have tried multiple audience configurations with no luck.Why is the widget blank despite seem

antebanteNew Participant

API & Webhooks

Will my API token reset when changing email address?

Hi!One of our customers uses Intercom, and in order to create a pipeline between our backend and their order processing workflow, we created an API account in Intercom which we set to our company’s email. The customer now wants to have full control o

201

D

3 days ago

News & Updates

-

News & Updates

8 topics

Fin

The #1 AI agent for customer service

Analyze Fin

23 topics

Train Fin

77 topics

Test Fin

27 topics

Deploy Fin

52 topics

Fin FAQs

18 topics

Fin Tips and Best Practices

Discover Fin & AI best practices, tips and workarounds from Fin users, industry leaders and the Intercom Team

Fin Tips from Expert Users

11 topics

Fin Tips from the Intercom Team

15 topics

AI Transformation Stories

10 topics

Intercom Product Area

Intercom Q&A

Outbound

1071 topics

Inbox

771 topics

Knowledge

451 topics

Workflows & Automations

553 topics

Messenger

489 topics

Contacts

192 topics

Tips from the Intercom Team

Getting started with Intercom

12 topics

Tips for Developers

7 topics

Intercom for Human Support

8 topics

Intercom for Automated Support

8 topics

The Workflow Recipe Book

8 topics

Tips from Expert Users

Getting started with Intercom

1 topic

Use Intercom like a PRO

5 topics

Apps & Integrations

1 topic

Welcome

New Members

3 topics

Expert Users

5 topics

Expert Program Q&A

1 topic

Expert Profiles

4 topics

Ask your question

Hire an Expert

Meet our Community Champions!

Connect with Intercom & Fin Experts, Consultants and Developers.

Tap into their expertise and elevate your experience!

Events calendar

User Leaderboard

The leaderboard has reset

Wondering what that means? It's your chance to make it to the top.

Become active

Show full leaderboard

The leaderboard has reset

Wondering what that means? It's your chance to make it to the top.

Become active

Show full leaderboard

Employee Leaderboard

Meet the Community Experts

Kevin Bendixen

Community Expert

Milan Markov

Intercom Certified Partner

Nathan Sudds

Community Expert

Connect, learn and share

Join a discussion group to connect with peers, learn, get inspired and share knowledge. Engage with like-minded Intercom customers, partners and experts.

Join a User Group



Company	Community	Get involved	Resources	Support

About	Getting started	User Groups	User tips	Forum Support

Customers	Community Guidelines	Idea Exchange	Academy	Help Center

Careers	Community Q&A	Developer Hub	Books and Webinars	FAQ

Newsroom	News & Updates	Service Partner Hub	Blogs and Podcasts	User Groups

Powered by Gainsight

Terms & Conditions Accessibility statement

Join the Intercom Community 🎉

Already have an account? Login

Intercom Customers and Employees

Log in with SSO

or

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Intercom Customers and Employees

Log in with SSO

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Intercom Community

Fin & AI Expert Program – Join Now

Live Q&A with Experts and Mentor-Led Support – Register Now

Engage in Popular Fin Topics

Hire an Expert

Events calendar

User Leaderboard

The leaderboard has reset

The leaderboard has reset

Employee Leaderboard

Meet the Community Experts

Connect, learn and share

Company

Community

Get involved

Resources

Support

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded