Skip to main content

Events
Groups
Documentation
Developer
Academy
Support

Create topic
Login

Moveworks is Moving to ServiceNow's NowSupport on March 16

6 days ago

Welcome to the Moveworks Community

You're in the right place. Ask questions, share what you know, and connect with people doing the same work.

1,835 Topics
4,584 Replies
2,873 Members

AI is changing how work gets done. This is where the people building that future show up. Ask questions, share what you know, and connect with customers, developers, and builders who are figuring it out alongside you.

Already have an account? Log back in to access all forums, see what people are working on, and add to the conversation.

Create an account Log back in

Discover the Community

Community Central

New to the community? Start here to get connected

Product Forums

Engage in forums specific to different Moveworks products

Product Updates

Get the latest updates across all Moveworks Products

Upcoming Events

Learn more and sign up for upcoming events

Popular Posts

How to clear/flush cached slot memory when re-triggering a Conversational Process from a Compound Action?

7

GPT 5.2 Upgrade to the Moveworks Reasoning Engine

3

💡 Nexthink Device Management Ambient Agents

2

What's new at Moveworks

📊 Agent Studio Office Hours – SDA Goes GA, Resolver Deep Dives, and Ticket Triage Architecture

0

🧠 Webinar Recap: Deploying AI Agents for Business Automation

0

The Golden Rule: Why Your Plugin Is Slow

0

🚀 Customer Spotlight Recap: Build vs. Buy — How Motorola Solutions Scaled Enterprise AI Support with Moveworks

0

💡 Nexthink Device Management Ambient Agents

2

March Updates: Full Speed into Spring

2

Community feed

Find out what people are working on. Jump in when you have something to add.

Recent Activity
Tips, Inspiration, Connection
Answer Questions
Announcements

sidvermaCommunity Manager

1 Click Connectors1. New

Install new connectors from the marketplace with no manual setup

1

suyogParticipating Frequently

Questions on image File Upload (Slot)

Hi Team,We are developing a use case to change the profile picture. This is a pretty straightforward use case where we have a File data type slot and an API call to upload the photo to Workday.Workday does have a couple of validations for an uploaded

cdbarringerNew Participant

Create new lines in RENDER() function

I have a notify step that uses RENDER() with a generated input string training_str. The template uses HTML tags (e.g. <b>) and a training_str built from a $MAP / $CONCAT expression, but the newline characters render literally (you see \n) when

Kevin MokCommunity Manager

📊 Agent Studio Office Hours – SDA Goes GA, Resolver Deep Dives, and Ticket Triage Architecture

Hey builders,Steve dropped the Structured Data Analysis GA announcement, then the session turned into a resolver strategy clinic with invoice lookups, custom object slots, and an LLM-powered ticket routing architecture. Ryan co-hosted, Steve did the

dhotre_virupakshaParticipating Frequently

How to clear/flush cached slot memory when re-triggering a Conversational Process from a Compound Action?

I have a workflow where a Compound Action presents a button to the user. Clicking this button triggers a Conversational Process via a Data Mapper payload. Inside this process, the bot asks the user for an input (e.g., a description or amount_to_add s

eberteoParticipating Frequently

Install vs Build Differences

I noticed a thing, why some plugins have the option to ‘Install’ while in others I have the option to ‘Build’ ‘Get Notified’?

vpawarCommunity Manager

Stakeholder Tools (EXI, MW Setup, KS, & Analytics)

Troubleshooting Tools for Moveworks Setup — API Audit Logs

Hello Moveworks community, We're excited to announce a new troubleshooting tool in Moveworks Setup: API Audit Logs. Partners and customer admins now have full visibility into every external API call Moveworks makes on your behalf — including the URL,

vpawarCommunity Manager

Stakeholder Tools (EXI, MW Setup, KS, & Analytics)

📢 Upcoming Maintenance: Temporary Edit Lock for Ticket Configurations

Hello Moveworks community, To prepare for upcoming enhancements to our Moveworks Setup tool —including highly requested features like Configuration Delete—we will be performing a scheduled system migration on Friday, March 6th.To ensure data integr

PUGHC004New Participant

Access to Latest Version of Agent Studio to Complete Level 1 Certification Course

Hi,I received the attached “Page Not Found” error indicating I need access to the latest version of Agent Studio to complete my Moveworks Agent Studio Developer: Level 1 Certification.Could you please guide me with the next steps to get access.Thanks

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

🧠 Webinar Recap: Deploying AI Agents for Business Automation

We recently hosted a session on how to move from AI ambition to real enterprise automation — and what it actually takes to deploy AI agents that work across the business.Here are the key takeaways 👇 🔎 The Core ChallengeEnterprise work rarely lives in

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

🧠 Webinar Recap: Deploying AI Agents for Business Automation

We recently hosted a session on how to move from AI ambition to real enterprise automation — and what it actually takes to deploy AI agents that work across the business.Here are the key takeaways 👇 🔎 The Core ChallengeEnterprise work rarely lives in

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

🚀 Customer Spotlight Recap: Build vs. Buy — How Motorola Solutions Scaled Enterprise AI Support with Moveworks

Huge thanks to everyone who joined Sarah Chudawala, Senior Customer Success Manager at Moveworks, and Joe Birney, Director of IT Product Enablement at Motorola Solutions, for an honest and insightful look at Motorola’s journey from a homegrown suppor

rajeev.sarafKnown Participant

Inspiration, Tips, & Spotlights

Moveworks Beyond MS Teams and AI Assistance

Objective: The objective of this design is to enable the consumption of Moveworks Large Language Model (LLM) capabilities from enterprise platforms such as ServiceNow, rather than restricting LLM usage solely to a conversational chatbot interface.

JenHanleyCommunity Manager

Moveworks Newbies

Did you know you can subscribe to product forums?

If you're not sure where to start in the community, this is one of the most useful things you can do in the first few minutes.Each product forum has a Subscribe button in the top right corner. When you subscribe, you'll get an email notification any

JennyPNew Participant

Moveworks Newbies

End/close chat button location is could potentially cause users to end chat unintentionally

We are new to Moveworks and very excited for what is coming for us. During demos and some testing, we noticed that that when a chat with a live agent is started, the end/close button’s position could potentially make it easier for users to unintentio

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

🚀 Webinar Recap: 7 Ways Agentic AI Helps Employees Move Faster in ServiceNow

Big thanks to everyone who joined Esther Dsouza and Will Davis for this technical walkthrough on how ServiceNow teams are deploying agentic AI with Moveworks in live production environments — with real examples of search, actions, approvals, and proa

nicholas.marrNew Participant

Inspiration, Tips, & Spotlights

How to Create a Bulk Approval Plugin for ServiceNow

The ProblemMoveworks has a native ServiceNow approvals flow that includes three plugins (Approval Information, Update Approval Record, and List of Approvals). In a perfect scenario, the user would simply ask to show details on their approvals and ask

kcrandallNew Participant

Inspiration, Tips, & Spotlights

Movworks Web assistant Easy win

Easy win for the Moveworks Web Assistant. We are a Google shop and maintain a required pinned folder of bookmarks for all employees, giving them quick access to the most important places to find information. We recently added the Web Assistant URL to

JenHanleyCommunity Manager

Inspiration, Tips, & Spotlights

Hackathon Spotlight: “Ambient Agents represent a shift from reactive tools to proactive intelligence”

Device issues are one of IT’s biggest headaches, but many can be proactively prevented. @mirel.ivan from Keysight built an Ambient AI agent that is able to listen to Nexthink events and alerts device owners the moment a problem arises. It then evalu

Tim54Known Participant

Moveworks Newbies

Just Joined: Introduction

Hi everyone! I’m new here to sharing my introduction. Here’s a bit more about me:What I’m working on: I’m leading efforts to scale AI-driven support across multiple business units, focusing on smarter ticket routing, better self-service adoption, and

suyogParticipating Frequently

Questions on image File Upload (Slot)

Hi Team,We are developing a use case to change the profile picture. This is a pretty straightforward use case where we have a File data type slot and an API call to upload the photo to Workday.Workday does have a couple of validations for an uploaded

cdbarringerNew Participant

Create new lines in RENDER() function

I have a notify step that uses RENDER() with a generated input string training_str. The template uses HTML tags (e.g. <b>) and a training_str built from a $MAP / $CONCAT expression, but the newline characters render literally (you see \n) when

eberteoParticipating Frequently

Install vs Build Differences

I noticed a thing, why some plugins have the option to ‘Install’ while in others I have the option to ‘Build’ ‘Get Notified’?

PUGHC004New Participant

Access to Latest Version of Agent Studio to Complete Level 1 Certification Course

Hi,I received the attached “Page Not Found” error indicating I need access to the latest version of Agent Studio to complete my Moveworks Agent Studio Developer: Level 1 Certification.Could you please guide me with the next steps to get access.Thanks

ATAYLOR3New Participant

Analytics Miscalculating "Unsuccessful" Knowledge Base Metrics

In Analytics, we review the Unsuccessful Knowledge plugin to locate gaps. We noticed that when a form is served, we received an “unsuccessful” for knowledge. Is anyone else seeing this? What are you doing to remedy this issue?

RyanWeluNew Participant

Integration with Navan (travel booking solution)

Has anyone integrated with Navan (https://navan.com/)? We are hoping to be able to do travel booking and other tasks in Navan through our AI assistant.

andrewwhitleyInspiring

Listener Deduplication Syntax

I am using a listener to take in requestIds that start an automated process. When setting it up, there were some situations where the requestId was sent twice and I wanted to avoid the processing being called twice, so I added in Deduplication config

eberteoParticipating Frequently

Integrating Moveworks and UKG Kronos

Hello folks, I’m new in Moveworks however I’m familiar with the plugins, Studio developing, and Setup ingestion/connectors. My organization is looking to integrate Kronos with Moveworks, and I was wondering what’s the standard workflow after setting

mandarmarkandeyaNew Participant

Approval Buttons Executing External API - Timeout

We have several Events configured in the old Creator Studio (old) that send a Teams notification as soon as the Power Automate flow receives a payload. Two additional events are also tied to this flow. When users receive the notification, they are pr

sgoelNew Participant

Facing Issue with slot collection

We have built a use case where user can requests monitors by submitting tickets in ServiceNow directly via MW bot.Required slots:Requested_for - User data typeMonitor_type - static resolverrequested_date - string with date validation policy (checking

JenHanleyCommunity Manager

Announcements & Updates

March Updates: Full Speed into Spring

March roundup is packed with practical updates to help you move faster: March brings powerful platform updates, new ways to customize and test your Assistant experience, and exciting momentum across our agent ecosystem – including Initiative Designer

JenHanleyCommunity Manager

Announcements & Updates

New academy course: Analytics Governance & Custom Views

Want to get smarter about managing analytics access in Moveworks? Our latest Academy course walks you through everything you need to know about data governance, roles, and Custom Views.You’ll learn how to: Structure analytics resources safely Apply

JenHanleyCommunity Manager

Announcements & Updates

Experience the frontier of work firsthand.

In December, we united with ServiceNow to deliver one AI front door for employees across the enterprise to get work done.Now, we’re ready to show you what’s possible by integrating our consumer-grade AI and enterprise search with ServiceNow’s unified

JenHanleyCommunity Manager

Announcements & Updates

February Updates: Powering Big Wins for a Short Month

February’s roundup is packed with practical updates to help you move faster: from new Agent Studio resources and product enhancements to live sessions focused on hands-on developer use cases. Read on to see what’s new and what’s coming this month 👇🤖

JenHanleyCommunity Manager

Announcements & Updates

Event reminder - Tomorrow: Building AI Agents on ServiceNow with Moveworks

Join us tomorrow for a technical deep-dive into the Moveworks + ServiceNow integration.We'll cover:Connecting knowledge bases, forms, and ticketing through the platform Real-world agent configurations already running in production Setting up ambient

JenHanleyCommunity Manager

Announcements & Updates

January Updates: Exciting Releases Kick off the New Year

We’re kicking off the year with fresh product updates, upcoming live sessions, and exciting momentum as we build toward what’s next. Dive in below to see what’s new and what’s coming this month 👇 🚀 Product UpdatesCheck out the latest highlights below

JenHanleyCommunity Manager

Announcements & Updates

Introducing: The Agent Builder Newsletter Archive

We're excited to launch a public archive of The Agent Builder newsletter, your resource for technical breakdowns, implementation patterns, and real-world builds from the Moveworks developer community. Click here to find the archive. What You'll Find

estherCommunity Manager

Announcements & Updates

GPT 5 Upgrade to the Moveworks Reasoning Engine

Post updated with new information on Mar 4, 2026The GPT-5 series of large language models stands out for delivering state-of-the-art reasoning. Better reasoning (i.e. thinking and decision making) represents a major leap for agentic tasks, offering i

JenHanleyCommunity Manager

Announcements & Updates

December Updates: Exciting Happenings to Close Out 2025

Hi Community! As we close out 2025, we want to thank you for an incredible year of partnership. This month’s edition highlights key happenings, community contributions, and the momentum we’re carrying into the new year. Explore what’s new below 👇Dece

JenHanleyCommunity Manager

Announcements & Updates

Moveworks + ServiceNow

It’s official! The acquisition of Moveworks by ServiceNow has officially closed. This marks the beginning of an era where we turn conversations into completed work for every person and every workflow.Together, we deliver the enterprise AI platform bu

Upcoming events

Webinars, office hours, and live sessions with the Moveworks team.

Leaderboard

Earn points by contributing. The more you help, the higher you climb.

Badges awarded

Badges mark the moments: first post, top contributor, trusted voice, and more.

dhorvathhas earned the badge Innovator
Indrashishas earned the badge Innovator
vpawarhas earned the badge Innovator

Show all badges

Community spotlights

Customers sharing what they've built, what's worked, and what they've learned.

🧠 Webinar Recap: Deploying AI Agents for Business Automation

We recently hosted a session on how to move from AI ambition to real enterprise automation — and what it actually takes to deploy AI agents that work

Forum|Forum|3 days ago

70

🚀 Customer Spotlight Recap: Build vs. Buy — How Motorola Solutions Scaled Enterprise AI Support with Moveworks

Huge thanks to everyone who joined Sarah Chudawala, Senior Customer Success Manager at Moveworks, and Joe Birney, Director of IT Product Enablement at

Forum|Forum|6 days ago

150

Moveworks Beyond MS Teams and AI Assistance

Objective: The objective of this design is to enable the consumption of Moveworks Large Language Model (LLM) capabilities from enterprise platforms

Forum|Forum|1 month ago

104912

Powered by Gainsight

Terms & Conditions Cookie settings Accessibility statement

Sign up

Already have an account? Login

For current customers who manage their engagement with Moveworks, please login or create your account with the customer button below. For Moveworks Partners, please login or create your account with the partner button below.

For Customers with access to 'MyMoveworks' Log in for Moveworks Partners

or

Username *

E-mail address *

First and last name

(Private)

Only you and moderators can see this information

*

Company

(Private)

Only you and moderators can see this information

*

Job Title *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to your Moveworks Community

No account yet? Create an account

For current customers who manage their engagement with Moveworks, please login or create your account with the customer button below. For Moveworks Partners, please login or create your account with the partner button below.

For Customers with access to 'MyMoveworks' Log in for Moveworks Partners

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK