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Issue: When an WithSecure endpoint product is installed on a computer or server, there is high CPU or memory (RAM) usage and applications are experiencing performance issues. The connectivity of some applications can also be slow or blocked completely. Issue affects all WithSecure clients: * Elements Endpoint Protection…
Issue: Unable to change the settings in an Elements EPP for Computers or Elements EPP for Servers profile in the Elements Endpoint Protection Portal due to the "save and publish" button being grayed out.Resolution: The profile editor includes extra validation checks to make sure all settings are complete and correct. If…
Issue: Getting an error of "Your login to WithSecure™ Partner Portal failed. Please try using a different browser, or you can open a support ticket at: https://www.withsecure.com/en/support " when logging into Partner Portal. Resolution: This error message appears typically when user has an existing WithSecure user…
Issue: How to reset two factor authentication (2FA) for a WithSecure Business Account (Elements, Partner Portal, eService Portal) user account. Example scenarios:* User has a new mobile device and wants to move or transfer the authenticator to the new device * Device that had the multi factor authentication (MFA)…
Issue: WithSecure Elements Endpoint Detection and Response (EDR) detects a safe application (e.g. an in-house application). How to whitelist the detection?Resolution: You can close the Broad Context Detection (BCD) as "Accepted behavior", to create suppression rule that can accept the behavior of a user or a process. To do…
Issue: Real-time scanning or DeepGuard has detected a file to be malicious. How to submit a sample file to Virus labs to find out if it is a false positive? What if a possibly malicious file has not been detected, how to submit a sample file to virus labs to find out if it is a false negative? Resolution: If you suspect…
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Has anyone experienced network protection being enabled automatically recently? In our environment, we have network protection set to disabled and locked, yet some devices have had it enabled without any apparent configuration change.
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In our EPP reporting and export, the column "Last software updates status update time", is showing as 2 or 3 years out of date. However, the "Last software update install time" is as expected, within a couple of weeks. I can't understand what the first date is referring to?
Hi everyone, I don't know if this is a global issue, but we can't login to our WitSecure Dashboard. We've tried clearing site and cache and cookies to no avail. Are there any updates?
Cordial saludo, Me encuentro interesado en continuar con los servicios de WithSecure, ya que consideramos que es una solución eficiente y confiable para nuestra operación. Sin embargo, el proveedor actual en Colombia no ha venido cumpliendo con los compromisos pactados. En este sentido, agradezco nos puedan informar si…
Hi! In many cases XM recommendations can only be fulfilled by considering vulnerable files. In the Elements portal those are shown after clicking Elements > Enivronment > Exposure > Recommendation > Asset > Critical Finding > Found vulnerable files. With them one can trace the origins to remediate individual…
I can see the notification in the agent saying that Protection malfunction. Please restart your computer. Even after restarting multiple times its same.
Under "Security Configurations→Scans→Network Scans", when you expand a scan and try to sort by vulnerabiliy, it actually sorts by target, not vulnerability count. Is that a common bug, or just personal?
Hello, We are using WithSecure Elements Endpoint Protection (Windows) with Software Updater enabled on a large Windows workstation fleet. Updates for most third-party applications install correctly, but 7-Zip consistently fails to update. Issue Application: 7-Zip (vendor: Igor Pavlov) Result: Update installation fails…
As part of our ongoing effort to simplify cloud onboarding and provide a unified experience across our Elements platform, we are introducing an update to how Azure Subscriptions are onboarded for exposure scanning. The change is expected to be released by the end of February. Read the full article:…
How to identify Windows 10 devices which have ESU activated ? Should such devices still being shown with OS End of Life = Yes ? Regards, aj
Hi all, we are receiving alerts for the below script but when we close it it does not create a rule. C:\WINDOWS\System32\WindowsPowerShell\v1.0\powershell.exe -NoProfile -NonInteractive -Command "[Console]::OutputEncoding = [System.Text.Encoding]::UTF8;" " Get-LocalUser | ForEach-Object { $userName = $_.Name $output = net…
Customers are asking about whether EDR can detect exploitation of CVE-2025-55182 and CVE-2025-66478 What would be the chain of execution and associated score in case of compromission ?
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