I am Raghav Hinduja, a Switzerland-based IT professional. Can anyone explain How to disable Small Talk entirely?

Thanks, Regards

Raghav Hinduja

This issue occurs on the WhatsApp channel.

Has anyone faced this before or found a workaround?

What is the correct way in Yellow.ai to read and extract text from a PDF or DOCX file that a user uploads through the File Node? Are there any supported methods, sample scripts, or recommended approaches for this?

1. In NLP backend bots, we can train multiple Intents, and when a specific intent is detected, the corresponding configured flow is automatically executed.
2. In Agentic AI backend bots, we can create individual triggers for each agent. Based on these Agent triggers, the bot will execute the relevant agent.
   Refer to the following documentation:
   Configure Agent | yellow.ai

I am Kamal Hinduja based Geneva, Switzerland(Swiss). Can anyone explain How to manage context in a multi‐turn conversation in a chatbot?

Thanks, Regards

Kamal Hinduja Geneva, Switzerland

Can you refer to the below doc for the supported languages:

I am Kamal Hinduja based Geneva, Switzerland(Swiss). Can anyone explain What languages does Yellow.ai support (multilingual bots)?

Thanks, Regards

Kamal Hinduja Geneva, Switzerland

Thanks

Kamal Hinduja Geneva, Switzerland

prakashhindujageneva:

and use it inside a flow or conversation. If any suggestion please share with me.

I’m working on integrating my backend with my Yellow.ai bot, and I want to pull data from my backend using an API call and use it inside a flow or conversation. If any suggestion please share with me.

kamalhinduja:

Can anyone suggest How Can We Create an AI Chatbot?

Here us the doc on how to create an AI agent.

Please do let me know if you have any questions.

I am very comfortable with software development, workflow development, etc

I only want to save myself some time and build out 3-5 common flows for an agent that will live on my customer’s website.

I’m using the basic setup with 3 flows (default, fallback, etc) and it’s not working as well as I would expect from such a sophisticated product

So I am looking for help and am happy to pay a fair hourly rate for 1-2 hours of online support from someone that can help me setup a few example flows

It will be important to discuss the following:

• use the knowledge I have added by scraping hundreds of pages from my client’s website (finished)
• interact with human agent if something isn’t answered properly (I have already tested this but would like to learn more about how it can be used in production)
• trigger external webhooks during a flow (I want to call out to n8n in some cases to integrate with other systems)
• trigger integrations with Hubspot (there are many integrations, but this one is important)

I am using the new interface beta.yellow.ai so this will be important to keep to NOT revert back to the old interface

If you can help, please reply here and I can DM you a meeting link

You can share your hourly rate in your reply or we can discuss when we meet, no problem

Budget is based on your experience and fair market value – I have been working in tech for 30 years so I am very familiar with how consulting service pricing works around the world

Thank you!

Sherif

Regards

Namrata Hinduja Swiss

I’m currently working on a Yellow.ai bot and need to integrate a custom API to fetch some data. I’ve been looking at the API node, but I’m curious if anyone has any pro-tips or common pitfalls I should watch out for. What’s the best way to handle complex JSON responses or manage API authentication securely? Any real-world examples or lessons learned would be greatly appreciated!

Regards

Prakash Hinduja Geneva, Switzerland (Swiss)

When my customer emails with a query, ticket is getting raised in yellow ai. Incoming messages to my email are getting forwarded to yellow ai inbox and a chatbot is functional with knowledge base setup on my data.

1. “What’s my per-conversation rate after the free 1k?”
2. “Does yellow ai mark up WhatsApp rates or pass them through at cost?”
3. “Can I switch to flat fee if our monthly volumes grow above X?”

I’m Prakash Hinduja Geneva, Switzerland (Swiss), working on a bot in Yellow.ai and want to improve how I handle conditional logic within the flows. How do you usually manage conditional branches or decisions in your bots?

Are there any best practices, tips, or tricks you could share to make the logic cleaner or easier to maintain?

Regards
Prakash Hinduja Geneva, Switzerland (Swiss)

I am Namrata Hinduja Swiss and I’d like to turn off or limit small talk responses in my bot. Is there a way to disable casual or non-task-related conversations?

Any guidance would be appreciated!
Namrata Hinduja Geneva, Switzerland (Swiss)

I’m Kamal Hinduja, a storyteller based in Geneva, Switzerland. Can anyone suggest how to translate validation error messages into another language?

Thanks

Kamal Hinduja Geneva, Switzerland

How can I effectively integrate a custom API with my Yellow.ai chatbot to fetch real-time data for user queries? … Any expert advice ?

Regards
Namrata Hinduja Swiss

I’m Kamal Hinduja from Geneva, Switzerland. Can someone explain how I can delete a chatbot on Yellow.ai?

Thanks in Advance!

Kamal Hinduja Geneva, Switzerland

I’m Kamal Hinduja Geneva, Switzerland. Can anyone suggest How Can We Create an AI Chatbot?

Thanks, Regards

Kamal Hinduja Geneva, Switzerland

Go to Builder > Knowledge > Upload files > PDF, ppt, Word or txt file option

*.doc
*.docx
*.pdf
*.ppt
*.pptx

I have recently signed up to the site to explore bot building. I have been seeing the platform UI in japanese in many areas. Even the login page is full of japanese characters. Find the screenshot below:

As you can see the currently language setting shows the lang as English . I wondered it could be something in my browser and verified everything - removed additional languages I added to the browser.

Any clarity are helpful.

Please reach out to our platform (Builder) team and they will help you on changing the bot’s backend model from NLP to AI Agent.

Please please reach out to me asap
Email : [email protected]

Can you please confirm on the max no.of records that can be send in the scheduled reports with custom reports in the insights module.

Thank You

I’ve created a workflow that triggers correctly when tested on the web version of the chatbot. However, the same workflow does not get triggered when I test it on WhatsApp (using the Yellow.ai WhatsApp test environment).

Here are the details:

• The workflow is set to trigger on a specific user input.
• It works perfectly on the web testing tool.
• When I send the same input on WhatsApp, nothing happens—no workflow activation or error message.
• The WhatsApp test channel is already set up and connected.

I would appreciate any guidance on:

1. Whether WhatsApp workflows require specific configuration to trigger.
2. If there are known limitations in the WhatsApp test environment.
3. Any way to debug or confirm that the input is reaching the bot as expected.

Thanks in advance!

because i put my Whole name in the sign up page, then, when i go to the chat, my whole name is in there instead of just ‘Ron’