tag:dcurt.is,2014:/feedDustin Curtis2025-05-16T12:06:56-07:00Dustin Curtishttps://dcurt.is[email protected]Svbtle.comtag:dcurt.is,2014:Post/thinking2025-05-16T12:06:56-07:002025-05-16T12:06:56-07:00Thoughts on thinking<p>I have been stuck. Every time I sit down to write a blog post, code a feature, or start a project, I come to the same realization: in the context of AI, what I’m doing is a waste of time. It’s horrifying. The fun has been sucked out of the process of creation because nothing I make organically can compete with what AI already produces—or soon will. All of my original thoughts feel like early drafts of better, more complete thoughts that simply haven’t yet formed inside an LLM. </p>
<p>I used to write prolifically. I’d have ideas, write them down, massage them slowly and carefully into cohesive pieces of work over time, and then–when they were ready–share them with the world. I’d obsess for hours before sharing anything, working through the strengths and weaknesses of my thinking. Early in my career, that process brought a lot of external validation. And because I think when I write, and writing is how I form opinions and work through holes in my arguments, my writing would lead to more and better thoughts over time. Thinking is compounding–the more you think, the better your thoughts become. </p>
<p>But now, when my brain spontaneously forms a tiny sliver of a potentially interesting concept or idea, I can just shove a few sloppy words into a prompt and almost instantly get a fully reasoned, researched, and completed thought. Minimal organic thinking required. This has had a dramatic and profound effect on my brain. My thinking systems have atrophied, and I can feel it–I can sense my slightly diminishing intuition, cleverness, and rigor. And because AI can so easily flesh out ideas, I feel less inclined to share my thoughts–no matter how developed.</p>
<p>I thought I was using AI in an incredibly positive and healthy way, as a bicycle for my mind and a way to vastly increase my thinking capacity. But LLMs are insidious–using them to explore ideas feels like work, but it’s not real work. Developing a prompt is like scrolling Netflix, and reading the output is like watching a TV show. Intellectual rigor comes from the journey: the dead ends, the uncertainty, and the internal debate. Skip that, and you might still get the insight–but you’ll have lost the infrastructure for meaningful understanding. Learning by reading LLM output is cheap. Real exercise for your mind comes from building the output yourself. </p>
<p>The irony is that I now know more than I ever would have before AI. But I feel slightly dumber. A bit more dull. LLMs give me finished thoughts, polished and convincing, but none of the intellectual growth that comes from developing them myself. The output from AI answers questions. It teaches me facts. But it doesn’t really help me <em>know</em> anything new. </p>
<p>While using AI feels like a superhuman brain augmentation, when I look back on the past couple of years and think about how I explore new thoughts and ideas today, it looks a lot like sedation instead. </p>
<p>And I’m still stuck. But at least I’m here, writing this, and conveying my raw thoughts directly into your brain. And that means something, I think, even though an AI could probably have written this post far more quickly, eloquently, and concisely. It’s horrifying. </p>
<hr>
<p>This post was written entirely by a human, with no assistance from AI. (Other than spell- and grammar-checking.)</p>
tag:dcurt.is,2014:Post/it-is-link-winter-on-x2024-12-05T15:08:01-08:002024-12-05T15:08:01-08:00It is link winter on X<p>We do not know how, why, or when the X algorithm devalues posts with links, but it does—without telling you, and by a lot—and it makes the experience there worse. </p>
<p>Without links, information on X is headlines without stories, commentary without context, magic without the prestige. </p>
<p>We do not know by how much the inability to share or see source links has impacted the spread of misleading or incorrect information, but we do know that primary sources cannot be put into X posts and that replies with links are shown to 70-90% fewer people.</p>
<p>Speech on X is free, but only if you reference other speech on X.</p>
<p>In Laos, I once asked a rural villager how he determined the truth, given that the government restricted his media to their controlled outlets. He thought for a few minutes, looked around, became confused, and then said, “Isn’t the truth what the government says?”</p>
<p>The truth on X is what random people commentate, polarize, interpret, and summarize from source material that is intentionally lost by a black box algorithm. There is no depth to anything on X because context with links is heavily penalized. This is bad for humanity and the opposite of free speech.</p>
<p>It is link winter on X. </p>
tag:dcurt.is,2014:Post/block-carefully2024-10-16T20:00:30-07:002024-10-16T20:00:30-07:00Block Carefully<p>A couple of years ago, I <a href="proxy.php?url=https://x.com/dcurtis/status/1518669360558223360">posted a slight criticism of Elon Musk</a> that led prominent venture capitalist <a href="proxy.php?url=https://x.com/pmarca">Marc Andreessen</a> to block me on X. Since then, I have been unable to view his posts<sup id="fnref1"><a href="proxy.php?url=#fn1">1</a></sup>, which is a shame because I valued his thoughts and opinions. </p>
<p>Today, X engineering announced <a href="proxy.php?url=https://x.com/XEng/status/1846605254864888180">changes to the “block” feature</a>: </p>
<blockquote><p>Soon we’ll be launching a change to how the block function works.</p>
<p>If your posts are set to public, accounts you have blocked will be able to view them, but they will not be able to engage (like, reply, repost, etc.).</p>
</blockquote>
<p><a href="proxy.php?url=https://svbtleusercontent.com/x8LQ4ZqDrsGzW23m1nw2ct0xspap.jpg"><img src="proxy.php?url=https://svbtleusercontent.com/x8LQ4ZqDrsGzW23m1nw2ct0xspap_small.jpg" alt="blocked3.jpg"></a></p>
<p>I’m glad to see this change from X. The block feature has always been flawed, and this makes it slightly less so. </p>
<h3 id="on-buttons-and-algorithms_3">On buttons and algorithms <a class="head_anchor" href="proxy.php?url=#on-buttons-and-algorithms_3">#</a></h3>
<p>The block button is a problematic feature on X because it’s used so often, so cavalierly, and by so many people that it’s difficult to determine whether someone was blocked due to genuine harassment or simply because the blocker disagreed with one (or all) of the blockee’s posts. As a result, being blocked doesn’t provide a high-quality signal for the algorithm when generating a user’s feed—though, I’m reliably told, it’s used for that purpose anyway—and it’s not very helpful for community moderation either.</p>
<p>Feed algorithms use tons of automated and aggregated signals to shape a user’s feed, and these signals are almost entirely hidden from users to preserve the illusion that their feed is generated by magic. But I think we’re now at a point in the evolution of these algorithms where users should be given some insight into how their behavior impacts the content they are shown. It’s not always intuitive. </p>
<p>For example, I doubt many people know that scrolling behavior on Instagram is heavily used to feed the algorithm–if you’re scrolling through your feed and pause on a post for a few moments, the algorithm ingests that behavior and uses it as a very strong signal that you want to see more posts like that one. Similarly, YouTube’s algorithm uses the passive metric of <em>watch time</em> on a video to determine your interest, and–contrary to popular belief–practically ignores the like button. The software is watching you and making assumptions about your behavior that may or may not be accurate–and then it’s altering what you are exposed to in your feed. </p>
<p>A few weeks ago, <a href="proxy.php?url=https://x.com/elonmusk/status/1830440852411326782">Elon Musk explained</a> that “one of the strongest signals” to the X algorithm that you like a post is if you click the “share” button. This is scary, because a person or team at X somehow decided that clicking “share” is a positive signal, so they built it into the algorithm that way. As it turns out, a lot of people use the share button for other reasons, such as sharing posts they are outraged by, which can seriously distort their feed. Users, of course, were never told that their sharing behavior was being monitored and fed into the algorithm, let alone that it was one of the <em>strongest</em> signals. </p>
<p>I don’t think most people consider how the block button impacts the algorithm, either, but it does, so using the button changes the content the algorithm exposes to you. How big of an impact the button has is a secret inside of a black box. So when people use the block feature like Andreessen did with me, presumably to avoid seeing more of <em>my</em> posts, they might inadvertently prevent themselves from being exposed to similar posts from <em>other people</em>. Very slowly and completely unwittingly, they may eventually find themselves in an echo chamber of their own design, filled entirely with posts discussing only one side of every story. </p>
<p>The X algorithm is particularly scary because it has the ability to radicalize people by reinforcing their beliefs subtly, over a long period of time. Most of the new generative AI companies are so obsessed with preventing this kind of human interference that they literally build their products around safety. Are the algorithms at X treated with the same degree of concern? I kind of doubt it. </p>
<p>With every block, with every share, with every action you take–knowingly or not–the algorithm may be reducing the diversity of thought you’re exposed to just a little bit more, until one day you might look back and see that it interfered with your mind–and your opinions. </p>
<p>Block carefully.</p>
<div class="footnotes">
<hr>
<ol>
<li id="fn1">
<p>Technically, I can still see his posts if I view his profile in incognito mode–another reason this feature change makes sense. <a href="proxy.php?url=#fnref1">↩</a></p>
</li>
</ol>
</div>
tag:dcurt.is,2014:Post/tesla-and-storytelling2024-10-14T12:30:28-07:002024-10-14T12:30:28-07:00Tesla and Storytelling<p><a href="proxy.php?url=https://svbtleusercontent.com/mJPJZj6rGsxNFzMp5QGrv70xspap.jpg"><img src="proxy.php?url=https://svbtleusercontent.com/mJPJZj6rGsxNFzMp5QGrv70xspap_small.jpg" alt="we-robot-robot.jpg"></a></p>
<p>Last week, Tesla <a href="proxy.php?url=https://www.youtube.com/watch?v=6v6dbxPlsXs">unveiled</a> two world-changing products: Robotaxi<sup id="fnref1"><a href="proxy.php?url=#fn1">1</a></sup>, a fully self-driving taxi with no steering wheel or pedals, and an autonomous humanoid robot, called Optimus<sup id="fnref2"><a href="proxy.php?url=#fn2">2</a></sup>, that can walk and has fully functioning hands and feet. Both of these products have been depicted in science fiction for decades, so the fact that a company is working on them was not surprising. What was surprising is that Tesla showed them existing <em>today</em>. </p>
<p>The event looked and felt like a major product launch; they had clearly spent an incredible amount of time and effort to redecorate the 20-acre Warner Bros. studio backlot with a futuristic theme. In front of a couple thousand attendees, Elon Musk walked on stage and quickly showed off the new vehicles and robots while making very brief remarks about autonomy and the future of parking lots. Then he announced it was time to party, and walked off the stage. </p>
<p>I was extremely confused.</p>
<p>No products were launched. No details were shared about the Robotaxi or the Optimus robot. He raised a thousand questions and answered only one: when asked when Robotaxi would ship, Musk stumbled over himself as though he’d never thought about the answer before, and then appeared to make it up on the spot: “before 2027”. In other words, these products were not products: they were concepts. And while a lot of progress has recently been made on driverless cars and autonomous robots, for now (with few exceptions) they are still firmly in the realm of science fiction. </p>
<p><a href="proxy.php?url=https://svbtleusercontent.com/bedUytyjSZzoM1cyYmFK5W0xspap.jpeg"><img src="proxy.php?url=https://svbtleusercontent.com/bedUytyjSZzoM1cyYmFK5W0xspap_small.jpeg" alt="we-robot-robotaxi.jpeg"></a></p>
<p>Usually, when a company puts on a production this large, there’s a reason. When Apple announces its new operating systems or iPhones, they show off the new features and share when they’ll be available. But Tesla’s event seemed to have no purpose. Musk did not go into detail about features, design, or availability. In fact, the products he showed cannot even exist in the real world as they were presented. The Optimus robot hardware is extremely impressive, but the demo machines were surreptitiously and fully controlled by remote human operators. The Robotaxi relies on near perfect self-driving reliability, but the software for that doesn’t exist yet at Tesla, either. The demo units were half impressive engineering, half illusion. The choice of a movie set as the event’s venue was perfect. </p>
<p>What I found most confusing was that Tesla gained nothing from showing off these concepts. They won’t be available to buy for years, and by then there will have been many more iterations. In the end, what they did accomplish was to throw an elaborate party for a small number of attendees, who were able to interact with a theme park-like vision of the future, while the <em>millions</em> of people who streamed Musk’s presentation were given an unorganized, disjointed misrepresentation of the state of the art.</p>
<p>Tesla and Musk had a rare opportunity to use the event as an inspiring statement of mission and purpose. They could have told a story about why Tesla exists, why it is working on these products in particular, and how everything fits into the tapestry of the company’s <a href="proxy.php?url=https://www.tesla.com/about">overall mission</a>. Musk could have explained that the Robotaxi has always been part of Tesla’s ambitious <a href="proxy.php?url=https://www.tesla.com/ns_videos/Tesla-Master-Plan-Part-3.pdf">“master plan,”</a> and then given a progress update on how the plan is being executed while showing the demo vehicles and robots. That would have been something worth watching and a story worth telling. But Musk didn’t tell that story. He showed off half-finished products and then threw a party. </p>
<p>Over the years, I’ve come to believe that being able to put whatever you’re working on into the context of a bigger story is as important as making it work well–whether it’s a building, a company, an essay, a piece of software, or a hamburger. <strong>Good storytelling is good craftsmanship.</strong> Without a good story, without clear context and purpose, it’s hard to maintain the essence of a thing, and far too easy to make poor design decisions. When you develop the full story behind why and how you’re building something, you can make decisions based on principle instead of opinion, and if you can communicate that story well to others, you can way more easily get them to understand your vision. This applies to everything from product development to sales and marketing. </p>
<p>The products Tesla has been working on are undeniably inspiring objects of a very optimistic future. Most companies focus on at most the next few iterations of their products, but Tesla is unique in that it defines the future for itself and then pulls it kicking and screaming into the present. Electric cars were impractical/impossible, and then Tesla made them ubiquitous. Humanoid robots have always been confined to science fiction, but Tesla is going to make them, too. The way Tesla operates is an inspiring story in and of itself. </p>
<p>However, by announcing concept products years and years in advance, without providing context, especially while maintaining a wildly imaginative understanding of time, Tesla is damaging its reputation. Without a story, Tesla’s actions seem haphazard and erratic. Why did they throw a party instead of telling a good story? It makes no sense to me.</p>
<p>Buried somewhere beneath its flamboyantly inarticulate product announcements, Tesla has one of the greatest and most inspiring stories in history. They are just awful at telling it. </p>
<div class="footnotes">
<hr>
<ol>
<li id="fn1">
<p>Musk variously and repeatedly refers to it as Robotaxi, Cybercab, and Cybertaxi. I think names are important, so I used the one on <a href="proxy.php?url=https://www.tesla.com/we-robot">Tesla.com</a>. <a href="proxy.php?url=#fnref1">↩</a></p>
</li>
<li id="fn2">
<p>Technically, Optimus was “revealed” <a href="proxy.php?url=https://www.youtube.com/watch?v=HUP6Z5voiS8">a few years ago</a> at a very bizarre presentation–even for Elon Musk–during which a human, dressed like a robot, performed an interpretive dance. <a href="proxy.php?url=#fnref2">↩</a></p>
</li>
</ol>
</div>
tag:dcurt.is,2014:Post/luxury-for-everyone2024-05-21T11:04:12-07:002024-05-21T11:04:12-07:00Luxury for everyone: thoughts on Vision Pro and Apple's DNA<p>In 2009, Microsoft released an enormous 200lb coffee table with an embedded 30-inch touchscreen called Surface. Although the iPhone had been around for a little while, the larger screen made Surface feel absolutely futuristic: in the Photos app, you could toss around pictures like they were physically in front of you. It cost $10,000. Very few people ever bought it.</p>
<p>A little more than a year later, Apple released the $499 iPad.</p>
<p>Microsoft had made a $10,000 table for no one, and Apple made a $499 tablet for everyone. </p>
<p>This is a common theme among Apple’s most important products. They are usually built around existing ideas and technologies that have been improved and then repackaged into beautiful, premium experiences which are expensive but not unaffordable. This happened with the iMac, iPod, iPhone, iPad, and Apple Watch. Whatever the product, Apple has always brought seemingly impossible levels of quality and craftsmanship to the masses. Apple is luxury for everyone. </p>
<p>Apple Vision Pro, however, is different. Yes, it is an <a href="proxy.php?url=https://www.youtube.com/watch?v=luFGI13Mv8o">undeniably beautiful product</a>, and the software is very impressive. When I first used it, I was overcome with a sense of awe that I haven’t felt since seeing kinetic scrolling on the first iPhone. But Vision Pro costs nearly <em>$4,000</em> and has enough faults that it still feels a bit like a technology demo. It is not affordable at all, and it brings nothing to the masses. </p>
<p>Vision Pro feels bizarrely un-Apple in a way that only a few products have before, like the 18-karat gold Apple Watch, the $700 <a href="proxy.php?url=https://www.apple.com/shop/product/MX572ZM/A/apple-mac-pro-wheels-kit">Mac Pro wheels</a>, or the $1,000 <a href="proxy.php?url=https://www.apple.com/shop/product/MWUG2LL/A/pro-stand">Pro Display XDR stand</a>. These recent Apple products are shameful Veblen goods that do not offer value commensurate with their price. And while the raw technology in Vision Pro is perhaps worth $4,000 today, I do not think it delivers nearly $4,000 in value. This is the exact opposite of most other transformative Apple products.</p>
<p>So what happened?</p>
<p>Good product design is a careful dance between what’s best and what’s possible. For the iPhone, building the right combination of technology and software at a practical price point was an enormous challenge that Apple pulled off. But it took years and years of development for the required technology in the iPhone to reach a price that was suitable for the market. When things were cost-prohibitive, the designers of the iPhone found clever workarounds or made hard trade-offs. The first iPhone wasn’t a perfect product, but it was designed against reasonable constraints. </p>
<p>I don’t think Vision Pro was designed against reasonable constraints. If the goal was to make the equivalent of the iPod in a sea of mediocre MP3 players, Vision Pro hasn’t succeeded. It isn’t a disruptive VR headset because it isn’t even in the same market as its competitors, the majority of which are <em>ten times</em> cheaper. </p>
<p>The goal, then, must have been to make a totally new product segment that only incidentally resembles the current VR market. Apple hints at this strategy by calling Vision Pro a “spatial computer.” The problem here is that if a spacial computer can’t be made today for under $4,000, then the technology simply isn’t ready. In its current state, I think Vision Pro is antithetical to Apple’s DNA: it isn’t accessible to most people, it is large and inelegant, and the platform itself has nebulous use cases.</p>
<p>In my experience, whether it is hardware or software, there are two fundamental ways to approach product design. The first (and most common) philosophy is to build from the bottom-up, which involves assembling low-cost and basic components first, and then working to <em>build up</em> from those components to an experience that reaches a desired price-quality equilibrium. The second philosophy starts the other way around, by considering the maximum reasonable quality of an experience first–even if it is impractical–and then working over iterations to <em>build down</em> the product until it reaches an acceptable experience-cost equilibrium by making careful trade-offs and cleverly working around constraints. </p>
<p>An example of a bottom-up product is the Amazon Kindle, which is made of inexpensive, flimsy injection-molded plastic and shows no signs of craftsmanship – it simply does what it says it will do. On the other hand, consider the Apple Watch, which is, even without its electronics, a beautiful object. It takes only a few moments of touching the watch case to realize that an incredible amount of thought was put into the materials, angles, and curves, and that perhaps even novel manufacturing techniques had to be invented to construct it. </p>
<p>The top-down approach is more expensive and takes longer, but – as long as you have reasonable constraints and goals – the quality of the output is exponentially better. </p>
<p>Apple Vision Pro seems to have subscribed to neither of these approaches, or its designers started with the top down approach and then gave up before hitting a reasonable equilibrium. It’s both absurdly expensive and has extreme tradeoffs that don’t seem to hit any cohesive product design strategy that would make it a great standalone product. It also has strange extraneous features like EyeSight, which must be incredibly expensive for what they accomplish (rather poorly). </p>
<p>What was the purpose of launching Apple Vision Pro <em>now</em>, when it is incapable of bringing anything new to the masses? It’s not luxurious, even though it’s well constructed. And at its current price, it’s definitely not for everyone. Essentially, it’s an expensive tech demo. Apple’s other groundbreaking products, like iPod, iMac, iPhone, and Apple Watch all seemed quite focused and they launched with reasonable features at reasonable prices. They relied on Apple’s soul to guide their development. Vision Pro, it seems, not so much.</p>
<p>Apple’s DNA and culture used to drive the company to make $499 tablets for everyone – a feat that seemed impossible at the time. But today, like the $10,000 Surface Table in 2009, Apple now makes a $4,000 headset for no one. </p>
tag:dcurt.is,2014:Post/contribution-and-abundance2021-05-04T12:05:48-07:002021-05-04T12:05:48-07:00Contribution and abundance<p>Ben Horowitz gave this remarkable response to a question about joy and happiness on <a href="proxy.php?url=https://sotonye.substack.com/p/the-architecture-of-tomorrow-an-interview">Time Well Spent</a>: </p>
<blockquote><p>In my experience there are really two things that lead to happiness and everything else is mostly noise. The two things are contribution and abundance. </p>
<p>Contribution is basically exactly as it sounds. If you can align your life with where you have the talent to make a large, meaningful, and real contribution to the world, your circle, or your family, then you can be very happy. As an aside, doing so often leads to making money because when you create great value like Elon Musk, you get a lot in return. Now, that doesn’t mean you have to be a business person to be happy, because happiness comes from the knowledge and impact of the contribution rather than the reward. However, this doesn’t quite work by itself, which brings me to the second point: abundance. </p>
<p>An easy way to think of abundance is that it’s the anti-hater/anti-jealous mindset. If you believe there is plenty in the world for everyone and you are always happy to see people who contribute succeed, then you become part of “team contribution.” You don’t worry that someone is getting ahead of you at work or that someone made a lot of money or that someone is better looking than you, because you believe in abundance over scarcity and you can focus on maximizing your contribution. In fact, their joy can become your joy (then you have an abundance of joy :-)). The good news is that abundance is actually true. There is plenty in the world for everyone and once you see that, there are so many ways to contribute. I visited a Syrian refugee camp in Jordan a few years ago. On the way to the camp, there were a few refugee families not even in the camp but in some tents on the way. The area was completely barren. No plants, no trees, no grass… just rocks. So here’s this extended family of about 20 living in this tent on rocks, because their farm was destroyed by the war and they had to flee to Jordan. They were all living in this tiny tent. If anyone should have had a scarcity mindset, it was them. But I experienced the opposite. They immediately offered me a cup of coffee and some rice pudding (as if they had enough to share) and told me the whole story of their journey. What struck me the most was that they were genuinely happy despite what they went through. They were less incensed by getting bombed out of their homes than people in the U.S. are if you accidentally interrupt them. I’ve seen this kind of happiness through abundance in many countries: Cambodia, Haiti, Uganda… Those refugees were happier than some billionaires I know. That’s not to say that money doesn’t help… it does, but without an abundance mindset, it’s not enough. </p>
<p>If, on the other hand, you have a scarcity mindset, it’s really hard to be happy no matter what you get or how rich you are or how good looking you are, because there’s always somebody richer or better looking or whatever. You become part of team “hate.” This is why you see so many deeply unhappy political activists. In theory, they should be making a massive contribution, but often they are just expressing hate for the other side. Hitler and Lenin are famous cases, but there are many, many more, because there’s a fine line between advocating for one group and hating the other group. If you’re doing the former like Martin Luther King Jr., you have an abundant view and will find joy in the work, but if you are doing the latter, you have a scarcity view. People with scarcity mindsets are always unhappy in my experience. Scarcity is not just in politics. You see it in business all the time. You see somebody stealing credit for someone else’s work or being deeply jealous about someone else’s promotion — these people are almost never happy. You even see it in the music industry or in sports. The quest to be the best turns into you not wanting anyone else to be the best. In these cases, even if you reach the pinnacle, there is no joy. </p>
<p><cite>Ben Horowitz</cite></p>
</blockquote>
<p>The interview is worth reading in its entirety: <a href="proxy.php?url=https://sotonye.substack.com/p/the-architecture-of-tomorrow-an-interview">The Architecture of Tomorrow</a>.</p>
tag:dcurt.is,2014:Post/apple-card-can-disable-your-icloud-account2021-03-01T12:38:07-08:002021-03-01T12:38:07-08:00Apple Card disabled my iCloud, App Store, and Apple ID accounts<p>About ten days ago, when I went to update a few apps in the App Store on my Mac, I was met with a curious error.</p>
<p><a href="proxy.php?url=https://svbtleusercontent.com/qest5zgsbPZ36zkUp7CHo40xspap.png"><img src="proxy.php?url=https://svbtleusercontent.com/qest5zgsbPZ36zkUp7CHo40xspap_small.png" alt="mac_app_store.png"></a></p>
<p>The internet is filled with stories from people whose Google accounts were locked for unexplained reasons, causing them to lose all of their data, including years of email, so I was somewhat concerned. But I’d never heard of similar cases involving Apple’s services, and I wouldn’t expect such behavior from a customer-focused company like Apple, so I figured it was a glitch and made a mental note to try again later.</p>
<p>The next day, Music.app stopped working.</p>
<p><a href="proxy.php?url=https://svbtleusercontent.com/oyQJaCT4RtgroGwU2afbHb0xspap.png"><img src="proxy.php?url=https://svbtleusercontent.com/oyQJaCT4RtgroGwU2afbHb0xspap_small.png" alt="mac_music_app.png"></a></p>
<p>Now I was genuinely worried. I checked my phone and neither the App Store nor Apple Music would work there, either. A few minutes later, Calendar popped up an error – it had stopped syncing. I immediately tried to call Apple Support from my Mac, but Apple’s Handoff feature had been disabled as well. </p>
<p>The first person I spoke to at Apple spent a while researching the issue and then told me there was nothing she could do but escalate the issue, and that I should expect a call <em>“hopefully”</em> within the next day. I asked what the problem might be, and she seemed as confused as I was. Although some Apple services were still working, like iMessage (thank God) and Photos, I was terrified that more services would suddenly become inaccessible or that I would lose the considerable amount of data I have stored in iCloud.</p>
<p>A couple of days later, I became impatient and contacted Apple Support again. This time, the representative mumbled something about Apple Card before saying that he also had no power to help me. Apple ID was a different department, he said, and they could only be contacted by email. He emailed them. I continued to wait.</p>
<p>The next time I tried to use my Apple Card, it was declined. Strange. I checked the Wallet app, and the balance was below the limit. I remembered the Apple support representative mumbling about Apple Card, so I did some digging through my email to see if I could find a connection.</p>
<hr>
<p>As it turns out, my bank account number changed in January, causing Apple Card autopay to fail. Then the Apple Store made a charge on the card. Less than fifteen days after that, my App Store, iCloud, Apple Music, and Apple ID accounts had all been disabled by Apple Card. </p>
<hr>
<h3 id="so-what-happened_3">So what happened? <a class="head_anchor" href="proxy.php?url=#so-what-happened_3">#</a></h3>
<p>In mid-January, I bought an M1 MacBook Pro. The checkout flow offered a trade-in credit for an old MacBook Pro I had laying around. The Apple Store said I would receive a “trade-in kit” by mail and then have two weeks to send the old MacBook to Apple. Sounds easy, and definitely a very Apple-like experience. </p>
<p>But the trade-in kit never arrived. I had forgotten about it. When I received an email in mid-February asking about the trade-in, I responded (as it had invited me to do) explaining that I never received the kit and asked for another one. I didn’t get a response.</p>
<p>Very soon after, it seems that Apple simply added the amount of the credit I received when I purchased the M1 MacBook Pro to my Apple Card balance. Normally, this wouldn’t be a problem. Imagine if I had used any other credit card – it would have just been an ordinary charge. But because it was the Apple Store and Apple Card, apparently, things escalated very quickly.</p>
<p>On February 15th, Apple sent me this email:</p>
<blockquote><p><strong>Action Required: Apple Card</strong></p>
<p>From: Apple <a href="proxy.php?url=mailto:[email protected]">[email protected]</a><br>
Reply-to: <a href="proxy.php?url=mailto:[email protected]">[email protected]</a></p>
<p>We’ve been unable to collect full payment for your new iPhone. As a result, we will block the device on the order from further access to the Apple iTunes and Mac App stores, and disable all accounts associated with the device purchased on the order.</p>
<p>To resolve this issue, please call 1-877-255-5923 to speak with an Apple Card Specialist at Goldman Sachs. Once the issue has been resolved, reply to this email so we can charge your card for the difference in value.</p>
<p>For your protection, do not submit credit card information via email.</p>
</blockquote>
<p>It appears as though charges from Apple are special, and if your account is not 100% current, Apple will quickly take drastic action. Unfortunately, this email got lost in my inbox and I didn’t see it until I went looking. But it is extremely concerning for several reasons.</p>
<ul>
<li>Apple says it will hold my Apple accounts hostage in order to collect a payment.</li>
<li>It says it is related to an iPhone when it was actually regarding a MacBook Pro. And iTunes no longer exists. The lack of attention to detail is not great given the seriousness of the threat that follows.</li>
<li>It was sent when Apple Card was only a few days past due.</li>
<li>It suggests that charges by Apple on Apple Card are different from other purchases, and this can have serious consequences. (Also: the Apple Card agreement does not mention this technicality.)</li>
</ul>
<p>After fixing the Apple Card issue, I replied to the email as it says, and received this in response: </p>
<p><a href="proxy.php?url=https://svbtleusercontent.com/7SNnHHaXX7jK7ewzeX4WLC0xspap.png"><img src="proxy.php?url=https://svbtleusercontent.com/7SNnHHaXX7jK7ewzeX4WLC0xspap_small.png" alt="bounce.png"></a></p>
<p>Great. </p>
<p>By this point, Apple Support had been unable to help me – or to even identify the issue. My App Store, Apple Music, iCloud, and Apple ID accounts were disabled. Replying to the email as instructed resulted in a bounce. </p>
<p>So I used Apple Business Chat to talk with Goldman Sachs. The representative there seemed confused, asked me to wait for quite a while, and then said the only way to reactivate my Apple ID was for him to email a department at Apple and wait for a call back within “a few days”. </p>
<p>Earlier today, I received a call from someone at Apple who explained that I had found the right department – finally! – but that the Apple account re-activation team can only be contacted by email and the process takes <em>at least 3-5 business days</em>. He emailed them.</p>
<p>And now I am once again waiting. </p>
<hr>
<p><strong>Update:</strong> My accounts have been reactivated. </p>
tag:dcurt.is,2014:Post/bill-gates-is-angry2020-08-08T01:35:42-07:002020-08-08T01:35:42-07:00Bill Gates is Angry<p>Steven Levy <a href="proxy.php?url=https://www.wired.com/story/bill-gates-on-covid-most-us-tests-are-completely-garbage/">interviewed Bill Gates for Wired</a>, and it is quite an illuminating conversation. In past public appearances, Gates – like most experts – has attempted to walk the line between antagonizing the Trump administration and promulgating real science. But now he appears to be finished with that nonsense. He almost sounds angry.</p>
<p>On the CDC, which has been conspicuously absent during this pandemic:</p>
<blockquote><p>You would expect the CDC to be the most visible, not the White House or even Anthony Fauci. But they haven’t been the face of the epidemic. They are trained to communicate and not try to panic people but get people to take things seriously. They have basically been muzzled since the beginning. We called the CDC, but they told us we had to talk to the White House a bunch of times. Now they say, “Look, we’re doing a great job on testing, we don’t want to talk to you.” Even the simplest things, which would greatly improve this system, they feel would be admitting there is some imperfection and so they are not interested.</p>
</blockquote>
<p>When asked more directly about politics, he makes his opinion of Trump pretty clear: </p>
<blockquote><p>Whoever gets elected in the US, we are going to want to work with them. We do care a lot about competence, and hopefully voters will take into account how this administration has done at picking competent people and should that weigh into their vote.</p>
</blockquote>
<hr>
<p>The most frustrating thing about the way this pandemic has unfolded in the United States hasn’t been the rapidly rising raw case numbers or even the death count, because those numbers are trailing indicators of response effectiveness. The tragedy of this pandemic is that the scientists who know what they are talking about – including teams of doctors who have been muzzled at the CDC, epidemiologists in academia, and public figures like Dr. Deborah Birx and Dr. Anthony Fauci – have been self-censoring to ensure they maintain good favor and access within the Trump administration. It is absurd and painful to watch such intelligent people avoid direct questions about epidemiological facts simply because they are inconvenient for the federal government and Donald Trump. It is a disservice to the people of this country and of the world to mutate facts in order to serve an agenda they don’t even believe in. </p>
<p>So it is nice to see Bill Gates finally giving up on placating Trump, and directly placing blame where it belongs, while exposing his anger at the failures of the federal government. I hope he continues, and that others join him. </p>
<p>In the long run, in the fight between public health science and politics, science will always win. There is no moral justification for an expert to give up on or distort science just to <em>be in the room</em> with the President – this government has shown that being in the room doesn’t really account for much at all. </p>
tag:dcurt.is,2014:Post/ipad-20202020-01-28T09:33:08-08:002020-01-28T09:33:08-08:00iPad in 2020<p>A couple of months ago, I switched entirely to an iPad Pro for about two weeks. I did not use my MacBook Pro at all, and forced myself to do everything on the iPad. After that experience, I planned to write some kind of review, but it turned out that my conclusions were pretty simple: </p>
<p><em>iPad Pro running iOS 13 can technically do almost everything a MacBook Pro can, but it is incredibly frustrating to use. Accomplishing anything other than trivial tasks takes 2-5x longer with 10x more cognitive overhead than on a Mac. iPadOS is simply an annoying operating system to use.</em></p>
<p>The iPad is amazing for content consumption and certain types of gaming, but no matter how much Apple pundits might try to say the iPad is a device well-suited for “creation,” it just isn’t – unless you are an artist using Apple Pencil.</p>
<p>And so, as the iPad turns ten years old this week, I agree with John Gruber’s assessment. In <a href="proxy.php?url=https://daringfireball.net/2020/01/the_ipad_awkwardly_turns_10">The iPad Awkwardly Turns 10</a>, he writes:</p>
<blockquote><p>[…] I don’t think the iPad has come close to living up to its potential. By the time the Mac turned 10, it had redefined multiple industries. In 1984 almost no graphic designers or illustrators were using computers for work. By 1994 almost all graphic designers and illustrators were using computers for work. The Mac was a revolution. The iPhone was a revolution. The iPad has been a spectacular success, and to tens of millions it is a beloved part of their daily lives, but it has, to date, fallen short of revolutionary.</p>
<p>[…] Software is where the iPad has gotten lost. iPadOS’s “multitasking” model is far more capable than the iPhone’s, yes, but somehow Apple has painted it into a corner in which it is far less consistent and coherent than the Mac’s, while also being far less capable. iPad multitasking: more complex, less powerful. That’s quite a combination.</p>
</blockquote>
<p>Complex, but less powerful. The result is something workable but annoying to use. I hope that separating iPadOS from iOS indicates that Apple is going to devote more resources toward making iPad a more powerful, usable computing platform.</p>
tag:dcurt.is,2014:Post/steve-jobs-rolling-in-his-grave2019-11-25T19:57:10-08:002019-11-25T19:57:10-08:00The 16-inch MacBook Pro: A Faster Horse<p>From Apple’s <a href="proxy.php?url=https://www.apple.com/newsroom/2019/11/apple-introduces-16-inch-macbook-pro-the-worlds-best-pro-notebook/">announcement</a> of the 16-Inch MacBook Pro a couple of weeks ago: </p>
<blockquote><p>“Our pro customers tell us they want their next MacBook Pro to have a larger display, blazing-fast performance, the biggest battery possible, the best notebook keyboard ever, awesome speakers and massive amounts of storage, and the 16-inch MacBook Pro delivers all of that and more,” said Tom Boger, Apple’s senior director of Mac and iPad Product Marketing. </p>
</blockquote>
<p>It’s almost unthinkable, but it appears that Apple compiled a laundry list of customer complaints about the 15-Inch MacBook Pro and then simply addressed them, matter-of-factly. Bigger screen? Sure. Unreliable keyboard? Reverted. Not enough RAM? Fixed. There is no story behind the 16-Inch MacBook Pro. It has no soul. It is just a larger, heavier 15-Inch MacBook Pro that lazily fixes some serious flaws that have been left extremely conspicuously unaddressed since 2016. </p>
<p>But the new speakers are incredible.</p>