<![CDATA[deBridge Support | FAQs]]>https://debridge.com/support/https://debridge.com/support/favicon.pngdeBridge Support | FAQshttps://debridge.com/support/Ghost 5.130Sat, 21 Mar 2026 07:40:39 GMT60<![CDATA[How to connect your cold wallet?]]>https://debridge.com/support/how-to-connect-your-cold-wallet/698f51278f93c100016eda68Fri, 13 Feb 2026 16:29:32 GMTOption 1: Connection via WalletConnect
Select WalletConnect from the list of supported wallets when connecting

  1. Click "View All" to access the full list of available wallets
  2. Search or browse for your cold wallet (e.g., Ledger, Trezor, SafePal)
  3. Connect via the desktop wallet application or scan the QR code via the mobile wallet application
  4. Approve the connection on your cold wallet device

Option 2: Connect through another wallet
You can also connect your cold wallet through browser extensions or wallet apps (such as MetaMask, Trust Wallet, Rabby, etc.):

  1. Open your wallet application (e.g., MetaMask)
  2. Add a new wallet and connect your cold wallet device
  3. In deBridge, select the wallet you connected your cold wallet to

Supported cold wallets include:

  • Ledger
  • Trezor
  • SafePal
  • And many others
]]><![CDATA[Does deBridge support cold wallet connections?]]>https://debridge.com/support/does-debridge-support-cold-wallet-connections/698f50e18f93c100016eda59Fri, 13 Feb 2026 16:28:17 GMTYes, deBridge supports cold wallet connections. You can connect your cold wallet directly via WalletConnect or through another wallet app (MetaMask, Trust Wallet, etc.).

]]><![CDATA[How can I cancel an order?]]>https://debridge.com/support/how-can-i-cancel-an-order/68ff762d24ea770001b6e050Mon, 27 Oct 2025 13:40:14 GMTTo cancel an order, open its page in our Explorer, connect the Order Authority address on the destination chain, click Cancel, specify the address to receive the refunded funds on the source chain, click Send Cancel, and confirm the transaction in your wallet.

]]><![CDATA[What are the DAO’s objectives?]]>https://debridge.com/support/what-are-the-daos-objectives/68ff604a24ea770001b6e007Mon, 27 Oct 2025 12:07:28 GMTDAO's objectives are as follow:

  • Fully decentralize control over protocol parameters and treasury
  • Align community incentives with protocol growth
  • Ensure long-term economic security through validator staking
  • Provide transparency and accountability across all operations
]]><![CDATA[How does DAO staking work?]]>https://debridge.com/support/how-does-dao-staking-work/68ff603124ea770001b6dffbMon, 27 Oct 2025 12:06:21 GMTDAO staking is an upcoming feature that will allow users to stake DBR tokens to participate in governance. Stakers will be able to vote on proposals, and their voting power will depend on the amount of staked DBR and past participation.

]]><![CDATA[Who can participate in governance?]]>https://debridge.com/support/who-can-participate-in-governance/68ff5ff924ea770001b6dfebMon, 27 Oct 2025 12:05:44 GMTParticipation is open to:

  1. DBR token holders (via staking)
  2. Active ecosystem participants are recognized through the Points and Seasons system

Each participant’s influence will depend on stake weight and historical contribution. Please note that DBR staking is not live yet.

]]><![CDATA[What is the deBridge DAO?]]>https://debridge.com/support/what-is-the-debridge-dao/68ff5fd624ea770001b6dfddMon, 27 Oct 2025 12:05:02 GMTThe deBridge DAO is the decentralized governance body that will progressively manage protocol upgrades, treasury allocation, validator policy, and ecosystem development through onchain proposals and community voting.

]]><![CDATA[What are deBridge Hooks, and how do they work?]]>https://debridge.com/support/what-are-debridge-hooks-and-how-do-they-work/68ff5fb524ea770001b6dfd1Mon, 27 Oct 2025 12:04:25 GMTHooks allow developers to attach custom on-chain actions (e.g., contract calls, token transfers) that automatically execute upon order fulfillment.

]]><![CDATA[Does deBridge’s DLN API require authentication or an API key?]]>https://debridge.com/support/q-does-debridges-dln-api-require-authentication-or-an-api-key-a-no-authentication-is-required-for-public-endpoints-such-as-v1-0-dln-order-create-tx-however-api-keys-are-available-for-hi/68ff5f8f24ea770001b6dfc4Mon, 27 Oct 2025 12:03:55 GMTNo authentication is required for public endpoints such as /v1.0/dln/order/create-tx. However, API keys are available for higher rate limits.

]]><![CDATA[How can I whitelist a token on deBridge?]]>https://debridge.com/support/q-how-can-i-whitelist-a-token-on-debridge/68ff5f4624ea770001b6dfb7Mon, 27 Oct 2025 12:03:15 GMTTo whitelist your token on deBridge, it must be verified on one of the supported platforms — Birdeye, CoinGecko, or Jupiter.

Additionally, the token must meet the following criteria:
1. It must not be a tax or scam token
2. FDV (Fully Diluted Valuation): at least $100,000+
3. Liquidity: at least $50,000+

]]><![CDATA[Why isn’t the token logo displayed?]]>https://debridge.com/support/why-isnt-the-token-logo-displayed/68ff5e9f24ea770001b6dfa9Mon, 27 Oct 2025 12:02:03 GMTToken logos are displayed only for tokens that are whitelisted in our system.

]]><![CDATA[If I cancel a transaction, will I get my fees back?]]>https://debridge.com/support/if-i-cancel-a-transaction-will-i-get-my-fees-back/68ff5e8124ea770001b6df9eMon, 27 Oct 2025 11:59:14 GMTWhen you cancel an order, all funds originally locked on the source chain are fully refunded, including affiliate and protocol fees. Only the cancellation transaction itself requires a small network gas fee.

]]><![CDATA[Is there a cost to cancel an order?]]>https://debridge.com/support/is-there-a-cost-to-cancel-an-order/68ff5e6224ea770001b6df92Mon, 27 Oct 2025 11:58:47 GMTYes, cancellation requires an onchain transaction, so you’ll pay a small gas fee. There’s no protocol cancellation fee.

]]><![CDATA[Can deBridge freeze or recover stolen funds?]]>https://debridge.com/support/can-debridge-freeze-or-recover-stolen-funds/68ff5b7824ea770001b6df87Mon, 27 Oct 2025 11:46:17 GMTNo, deBridge is fully non-custodial and has no control over user funds once transactions are executed. However, our compliance team can cooperate when legally required.

]]><![CDATA[Are my private keys safe? Does deBridge custody funds?]]>https://debridge.com/support/are-my-private-keys-safe-does-debridge-custody-funds/68ff5b5524ea770001b6df7dMon, 27 Oct 2025 11:45:49 GMTYes, your private keys are completely safe. deBridge is a non-custodial protocol where you always maintain control of your assets until orders are fulfilled. The protocol only moves assets once conditions are met (market or limit). No one, including the deBridge team, has access to or control over your assets.

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