TIC TOC DOC

TIC TOC DOC

it can be difficult and frustrating to get an appointment with your doctor due to large number of patient per doctor and poor optimisation of doctor’s time

Problem from patient perspective: long wait list. Average wait for an appointment is 2-4 WEEKS. Problem from doctor's perspective: patients don’t show up to the appointment (can vary from 17-31%) or are being late and do not notify their doctor. As a result doctor's time is getting wasted. One no show is estimated to cost 110€. It can add up to at least 100 millions per year.

Solution: a service that allows a patient to easily book any doctor. It also allows editing appointments and notifying the doctor in case of cancellation or being late. On the other hand the app also allows the doctor to notify their patients if they are running late, etc. A doctor can also send a prewritten personalised message by pressing a button.

User stories

Father with a sick child Need: appointment with a doctor ASAP through public healthcare Current situation: wait X hours in the corridor of the nearest health center. Tic Toc Doc tells the waiting time is approximately 2 hours It also suggests a list of other health centres with their approximated waiting times and available time slots in case of someone canceling. Plus a list of private clinics/specialists. Prices included. Father can do: press a button to reserve a set time.

Busy entrepreneur lady Need: check the weird pain she had this morning Current situation: public health care will give her an appointment in 3 weeks Tic Toc Doc shows other possible time slots for other doctors.

A doctor Need: to let the next patient know that the previous patient takes longer. Current situation: it’s is not possible to reach the patient directly. Tic Toc Doc allows to send suggested or personalised messages by pressing a button.

List of features Patient Profile Booking Cancellations Reminders of appointments Notify for being late

Doctor Profile Notify for being late Forms to send for a patient to fill before appointment

Value proposition For patient it's time management, simplicity, communication with their doctor. For doctors - better time management, simplicity, communication with their patients. For public health care - resource saving For private clinics - new patients (advertising)

Market size in Finland:

• One public general practitioner appointment is estimated to cost 110€ on average in public sector.
• Thousands of patients don't show up, without canceling their appointments.
• Right now canceling even a small percentage of appointments costs total over 100 million euros yearly.
• Estimated by Tero Tyni, Association of Finnish Local and Regional Authorities, 2015

Business model: B2B:

• A fixed annual subscription (e.g.) to the service and the 24/7 support to general practitioner.

In perspective: Future steps: co-develop with real users and adapt the app for smart watch and online platform