Inspiration
We thought about features that would allow customers to interact directly with company officials more easily and would actually be helpful in improving the company’s customer relations.
What it does
It facilitates the communication between a client and a company. Allows for feedback to be sent back to the company, to better the experience for users, as well as letting users know that they are being heard.
How we built it
We used Figma for the design while using MERN(MongoDB, Express, React, NodeJS) to build the prototype of the application. Trello was used to organize and delegate tasks between the team, and GitHub was used as Version Control.
Challenges we ran into
We struggled with incompatible/old technology that was giving errors. We had to collaborate as a team to find a solution for which the documentation had not caught up with.
Accomplishments that we're proud of
We had barely heard of CRM before the hackathon, so we needed to learn what that was first. From there, we managed to build a prototype CRM in the three days we were given, with technology we had never used before.
What we learned
We learned how to manage our time and delegate tasks based on what was more important to the project. We learned how to use Figma and MERN for the first time.
What's next for MS Support Ticketing
We will continue to improve MS Support Ticketing for companies with the goal to help them improve customer relations, reduce costs, and increase efficiency in business operations.
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