T-Mobile Assistant

A suite of products to help improve communication to customers. Here are the three different products:

React package for T-Mobile DevEdge Core APIs (@tmobile-assistant/react)
A "Connect Anywhere" widget to enable call support from any page (@tmobile-assistant/connect-anywhere-widget)
A T-Mobile dashboard that allows agents to route and manage incoming calls.

Visit our platforms today at https://tmobile-dubhacks-dashboard.vercel.app/!

Or check out our widget demo at https://tmobile-dubhacks-demo.vercel.app/

Inspiration

Long wait times, digital literacy, and poor customer consultations are the primary causes of the issue with customer service and the inability to make calls. These factors frequently result in inadequate communication and unresolved issues, which greatly aggravate customers. Customers may feel ignored and unsatisfied as a result of these problems while asking for help or resolving issues with a business.

T-Mobile's DevEdge APIs provide a number of useful tools to solve this. However, companies may not have the time or money to put in the work to truly integrate and implement these solutions provided by T-Mobile.

What it does

We’ve built a product line that can bring a company from zero to fully supporting customer support through call in a matter of days. We support the following:

@tmobile-assistant/react: An SDK that allows anybody to build using T-Mobile’s DevEdge APIs in their React applications

@tmobile-assistant/connect-anywhere-widget: A React widget that companies can place on their support page to instantly enable them to support customer calls to their call centers through T-Mobile’s Call Anywhere APIs. This feature supports AI summarization, audio transcription, and email integration to save your conversation.

T-Mobile Agent Dashboard: A dashboard that companies can use to allow agents to receive and route and manage calls on their number through T-Mobile’s Call Anywhere APIs.

With these tools and services, we hope that companies can improve their communications and improve their communications with their customers.

How we built it

Leveraged OpenAI to develop an AI component that transcribes voice messages to summarize key information and generate potential solutions for customer service inquiries Emailjs integration to save existing content from the webpage and forward them to the email provided by the user Godaddy.com to get a domain to host our dashboard and widget SpeechRecognition Webkit APIs for transcription of audio-to-text NextJS Meta Framework to enable rapid prototyping and SSR for marketing pages Turborepo to host all of our code and quickly iterate over multiple workspaces PNPM, a recently trending package manager to manage dependencies React as the frontend language for combining JS and HTML TailwindCSS as the styling solution T-Mobile’s CPaaS APIs

Challenges we ran into

-Integrating T-Mobile’s YNA API posed a significant challenge due to the intricacies of the API itself, and the need to ensure seamless communication with third-party environments, as well as troubleshooting through authentication and data-handling requirements.

Accomplishments that we're proud of

Building beautiful and accessible products contributes to our overall mission.

What's next for T-Mobile Assistant

-Publicly available widget integration for Customer Relationship Management systems. -Explore other possibilities to break down digital barriers, such as overcoming language disparities.