DialerAI can be used in many roles:

• Lead generation
• Telemarketing
• Phone surveys
• Emergency notifications
• Skills based routing

A couple of years ago, we introduced an agent portal with a web-phone. This was proven popular with our customers due to its versatility and zero configuration.

Features and benefits of the agent portal include:

• Integration with web-based CRM systems
• Customer information displayed on screen
• Scripting with tag replacement
• Note taking
• Lead Disposition with configurable dropdowns
• Soundboard
• Schedule Call-backs
• Call Data records
• Call Transfer and 3-way calling
• Manual outbound dialling
• Reporting
• Use built-in web-phone or alternative softphone
• Optionally, hide contact information from agents

Call-Center solutions for predictive dialing:

We produced a short video showing some of the features of the Dialer.

The agent portal is one part of our versatile Call-Center platform, if you want to learn more about DialerAI and take it for a test drive, please contact us.

DialerAI is a call center solution supporting inbound and outbound calls. It can be used for automating sales calls, lead generation, payment collections, appointment reminders, phone polling and market research.

Watch our 3 minute video:

Web-Phone

The main addition is the new Web-phone on the agent portal. This means that for remote agents and people working from home, setting up is easy, simply log into the agent portal in your web browser equipped with headphones and microphone and it ‘just works’ just like a normal phone, but with zero config.

The phone has all the usual features, transfer, hold, mute and optional manual dialling.

Soundboard

A new feature is the Agent’s Soundboard to play pre-recorded audio on demand.

For each agent, audio can be uploaded then played to the contact with one click. This technique is often used in overseas call centers for lead generation where foreign accents may be a barrier to sales. The agent is able to have a conversation with the lead by playing different audio reacting what the lead has said.

More News

The Soundboard & Webphone is not the only new addition!

We’ve also added:

• Callback Later reminder
• Translations to support multiple languages (English, Spanish, Portuguese, French & Catalan)
• An agent report with KPI
• A wrap-up indicator to tell the agent when the next call might be coming in.
• Google Search on customer information

For more details of the many new features of the agent interface and to arrange a demo. Please contact us.

The features of DialerAI for providing services to your customers are:

Multi-tenant

You can add your own customers with their own personal login where they can run their own campaigns independently of other customers.

You can set the number of concurrent calls, calls per day, and the speed of calling, so you can control the resources that your customers use.

Billing

When adding a new customer, you can set the per minute cost of the call, billing increment and minimum call costs. You can add credit to their account and their balance decrements as customers make calls and send SMS messages to their contacts. When their credit is exhausted, calls stop.

Self-Service Credit Purchase

Braintree and Paypal are supported for customers to purchase credit to top up their own account.

Branding

Your dialer system can be branded to you with your own logos with your own domain name pointed to the dialer.

Use Your Own VoIP Telco

You pass calls through your own VoIP telecoms carrier, so you can get the best deals available.

What Services can I sell?

We have customers in a variety of industries using the Dialer in different ways:

Debt Collection

We worked with a debt collection agency to add features that in their words is “…the most successful debt collection phone software we have ever used.”

Appointment Reminders

Using text to speech to read out times and dates either directly to the customer or to leave a message on voicemail with the appointment time.

Surveying & Polling

Polling contacts for political or market research, using the flexible survey builder.

Lead Generation

Generating leads with press-1 and call-back campaigns.

Predictive Dialing

Increasing the efficiency of your agents outbound calling using the zero config agent interface.

Mass Emergency Voice Broadcasting

Use the auto-dialer to send out emergency notifications via voice and SMS.

Inbound Call Center

Receive calls and pass them to agents, divert the call to other destinations, offer an inbound IVR or offer telephone voting services.

For a brief overview of the dialer, please see this short 3 minute video and others on our YouTube Channel.

With its multi-tenant capabilities, billing, white-labeling, agent support, and range of auto-dialer features including text to speech, voice recognition and answering machine detection. DialerAI is ready-made for you to resell your own call-center services to your customers.

For more information please contact us.

When one of your customers calls in, we can deliver the call to an active agent, automatically display relevant information about the customer on the agent’s screen and open the customer in your web based CRM system.

This development makes possible Blended Call Center operations where agents can deal with both inbound and outbound calls while at the same time making sure that once the agent has finished on the inbound call, they go straight back onto their outbound campaign, keeping the agent occupied and productive for more of the working day.

Furthermore, we can display a different script depending on the telephone number the contact called so that we can support answering services for multiple businesses with the same agent.

New ACD Strategy

We’ve also added some new ACD (Automatic Call Distribution) strategies, including Top Down ringing, so that the agents’ phones always ring in the same order, and Ring Progressively, where agent 1 is called, then agents 1 and 2, and so on. This is ideal for businesses that have employees in multiple roles to help pickup the slack.

ASR / Voice Recognition

A substantial number of our customers are now using our voice recognition technology, more details about this in our Video about ASR and Voice Recognition.

WebRTC – Webphone for agents

The agent interface supports WebRTC, which means no softphones for agents to configure, and less support required, thus lending itself to remote home working, call transfers, external web based CRM support as well as including a basic CRM system.

To test drive the system or for more information please contact us.

Using political dialer software to reach potential voters is a key method of getting support in a modern political campaign.

Simple Political Dialing Campaign

At its most simple, you can use DialerAI to send out robocalls containing a message of what you want to get out to your voters. The messages can be sent out at high speed, and you can even leave messages on answering machines right after the beep.

Political Phone Banking

If you want something more sophisticated, then you might consider phone banking, canvassing your potential voters directly. Phone banking is where you get a team of volunteers to talk directly to your constituents using the dialer. When a live person answers the call is directed to your volunteers on the phone bank.

DialerAI has an agent interface, so you can prepare a script for the volunteer and include any relevant information about the constituent you are calling. The Agent Interface can interface with many CRM systems used by political campaigners so that the volunteer has all the information about the voter at their fingertips and can update it as well. Furthermore, volunteers can easily patch calls through to their representatives right from the interface.

Market Research

DialerAI allows you to do automated surveys and polls. A political calling campaign can be presented as automated market research campaign asking a number of pre-recorded questions and the answer is given via a touch tone phone or spoken response. The results of the poll can be used as the basis for a contact list if running a phone banking operation.

Market research also plays a role in setting the political agenda and testing the public mood. This can help the political campaigner understand what messages are cutting through and what is not working.

Inbound Calling

DialerAI also features inbound calling, where callers can phone in and be routed to a market research or polling survey as well as being transferred to a live person. A phone menu can be used to direct the call through to the right person.

DialerAI has a large number of reports which can be viewed onscreen or downloaded for further analysis. There are recycling systems for extracting numbers to call again with either the same campaign or another campaign depending on the response of the first call.

For more information about the political calling capabilities of DialerAI please contact us.