Easy Returns Policy
We’re committed to ensuring you’re completely satisfied with your order.
Inspect your items immediately on receipt to spot any damage and within 24 hours notify us in writing including pictures of the damage . Prompt notifications allow us to address concerns swiftly; later reports can complicate resolutions.
Not happy with your purchase? If you have changed you mind you can send it back to us, you have 14 days from delivery to inform us through our straightforward online returns system. Reach out to us for the specific returns warehouse address, which varies by product.
For issues like missing parts, damage, defects, etc get in touch with our friendly Customer Support team using the contact info provided below.
Key requirements:
- Returns must arrive in pristine, unused, uninstalled condition, ready for resale.
- Include all components, manuals, and any complimentary bulbs (where included); full kits must be returned intact.
- Use the original factory packaging, free of marks, labels, or harm (minimal clear tape is fine). Unsuitable packaging may incur a repackaging charge.
- Custom or out-of-stock orders are non-returnable.
Next Steps for Faulty or Damaged Items
After scheduling your return, upon arrival, our specialists will examine and test the product to confirm the problem.
If a defect is verified, you’ll receive a full refund or a suitable replacement. If everything checks out fine, no refund applies. You then have 14 days to arrange return shipment to you (your expense); if not, we’ll handle disposal according to WEEE guidelines.