Syncro - Cloud Backup

Activate Cloud Backup Protection (Microsoft 102)

2025-07-27T17:17:53Z

This guide covers the setup and management of Microsoft 365 and Entra ID cloud backup, detailing how to initiate a trial, onboard new backup customers, configure billing for backup services, monitor backup health, and perform data restoration.

Safeguarding your Microsoft 365 and Entra ID data is more than just good practice—it's a critical strategy for the success of your business. Syncro's Cloud Backup feature doesn't just work alongside Microsoft's data security approach; it’s the essential tool that helps you save valuable time and generate more revenue.

Our dedicated backup solution goes beyond the basic protections Microsoft's native tools offer. It ensures your most important data is preserved, providing the resilience, compliance, and quick recovery capabilities that help minimize costly downtime and avoid potential revenue loss from data breaches or outages.

Protect your critical Microsoft 365 (including Exchange Online, OneDrive, SharePoint, and Teams) and Entra ID data from common threats like accidental deletions, malicious insider actions, ransomware attacks, and system misconfigurations. This proactive defense significantly reduces the time your team would otherwise spend on complex, frustrating, and often futile data recovery efforts. With Syncro's Cloud Backup feature you can:

Easily back up entire Tenants or specific end-users by group membership,
Quickly find and recover data, thereby drastically cutting support time, and
Directly bill your clients for this essential, high-profit service right from our platform, turning data protection into a new revenue stream.

Start now with a free trial.

Step 1: Start Your Trial

Notes:

You must have a paid Syncro account to start a trial. However, Microsoft 365 and Entra ID Backup is built to work with both Core and Team Plans (regardless of other Microsoft 365 features). Even if you aren’t using Syncro for all your Microsoft 365 management, you can still safeguard everything.
Trials should be initiated by a Technical Lead who has Global Administrator security permissions.
Once Microsoft 365 and Entra ID Backup reach General Availability (GA), your backup trial will last for 14 days, allowing you to explore backup configuration, monitoring, and restore functionality risk-free for any number of tenants.
To preserve all your settings and backed up data, we recommend subscribing before your trial ends.

To start your trial, follow these steps:

Navigate to Admin > Integrations - App Center.
Select the Syncro Cloud Backup app card. (You'll find Cloud Backup under the “Backup” category.)
Click Start Trial to initiate your trial, and again to acknowledge the confirmation message.

You'll be directed to Onboard a New Backup Customer.

Step 2: Onboard a New Backup Customer

To enable backups for a Syncro Tenant, watch this short video and/or follow these steps:

Navigate to the Organizations tab/module.
Click the hyperlinked name of a Syncro Tenant to display its Details Page.
In the Cloud Backup section, click Enable:
In the "Set Data Storage Location" pop-up window, select the Storage Region that best aligns with your compliance or data residency requirements, then click Continue.
IMPORTANT: The Storage Region can NOT be modified after this initial configuration (once consent is granted in the next step). This is the location of the Microsoft Azure data center where your backup will be stored, currently in the United States (the default; East Coast), Canada, United Kingdom, Australia, or the EU. (We support GDPR requests for all backed up users in the EU region.)
If you're not already, you may be prompted to log into Microsoft. When asked to accept Microsoft's request for permissions to read and write data to enable backups and restores, click Accept.
In the "Configure Back Up For" pop-up window:
1. Select which users to back up. You can choose “All Microsoft Users” or “Entra ID User Groups.” If you select the latter, a dropdown menu appears where you can check to select the specific groups. When selecting Entra ID User Groups, you must choose at least one user group and at least one service to back up:
  
  Note: You should select “All Microsoft Users” unless there’s a strong business or technical reason not to. This ensures full protection across workloads like SharePoint, Teams, and Entra ID, which depend on broad user coverage. This also simplifies onboarding since all new users are automatically included in the backup. However, you might choose specific Entra ID groups when, for example:
  - You're only backing up VIPs, C-levels or sensitive departments like Finance or Legal.
  - You have large tenants with thousands of users; selecting critical groups reduces backup costs.
  - You're doing a trial or phased rollout and prefer to start with a test group.
2. Select the user and/or Organization-level data to back up. By default, all boxes are checked. Be sure to check one or more boxes for the Microsoft 365 User and Organization Data you want to back up.
  IMPORTANT: You must select at least 80% of the users in a tenant to adhere to the fair use policy; this ensures consistent and complete coverage of shared content and collaboration data.
3. By default, the “Add new user automatically” box is checked and new tenant users will be added to the backup. We recommend this because it provides higher automatic backup protection, but you may uncheck the box to prioritize billing predictability (since your cost will be based on the number of users backed up). If you selected specific Entra ID User Groups, only new users in the selected groups are automatically added.
Click Review Terms.
In the confirmation pop-up window, review the terms then click Enable.

Backup for your Syncro Tenant is now enabled. The Cloud Backup section displays rows for each Service:

An initial backup is immediately started; each Service you selected to back up will show “In Progress” in the Last Backup column until the backup has completed. From this point forward, backups will automatically occur twice daily. (The specific time may vary to spread load.)

Tip: Any Services you chose not to enable backup for are also displayed, but are grayed out. You can always access your backup settings for a Syncro Tenant in its Cloud Backup section using the Manage > Backup Settings option.

Next, see how easy it is to Bill Your Customers for Backup Services.

Step 3: Bill Your Customers for Backup Services

When you're subscribed to Microsoft 365 and Entra ID backup in Syncro, you will be charged per user per month, based on the monthly peak number of Microsoft users backed up. However, whenever you onboard a new backup customer, Universal Billing is automatically enabled.

After a quick configuration, you'll easily be able to charge your customers for Microsoft 365 and Entra ID backups directly from Syncro.

Simply follow these steps:

Navigate to Admin > Integrations - Customer Mapping, then select "Syncro Cloud Backup" from the Vendor dropdown menu.
Ensure that each Vendor Customer (Syncro Tenant) in the left column is mapped to the correct Syncro Customer in the right column:
Navigate to the Invoices tab, then from the Invoices Module menu, select Recurring Invoices.
Edit the scheduled invoice for your customer to add a Vendor Usage Counter for Syncro Cloud Backup:

That's it! You've fully automated billing the Customer Organization for active users in its Tenant.

Now, see how you'll Monitor the Health of Your Backup.

Step 4: Monitor the Health of Your Backup

Syncro's Microsoft 365 and Entra ID backup solution provides visibility into all your backup operations.

First, you'll always be able to see and validate the latest backup for each Syncro Tenant in its Cloud Backup section:

This table shows a row for each Service that's been backed up, and includes a date/timestamp of the Last Backup, the Last Backup Size, (number of) Users, and (number of) Items (i.e., the discrete items of recoverable data such as emails within Mail, files within OneDrive, etc.). Additionally, a Restore button is available for each backed-up Service.

You can get more detailed insights via the Task Manager and by viewing the Audit Log. Both of these options are available from the Manage menu:

Finally--and most importantly--let's look at an example of how to Search For & Restore Data.

Step 5: Search For & Restore Data

Navigate to the Syncro Tenant's Details Page.
In the Cloud Backups section, locate the row for “Mail” in the Service column, then click Restore:

The Backup Portal displays the Mail page.
Use the dropdown menu in the upper left corner to select the boss's name/email address. You'll see the names of all his folders and emails:
Click Restore, and select the “Restore All Mailbox To . . .” option.
Verify the options in the Restore Options pop-up window are correct, then click Restore.

Next Steps

Now that you've learned more about Microsoft 365 and Entra ID backup from Syncro, there's only one thing left to do:

Subscribe to Syncro's Microsoft 365 and Entra ID Backup solution so you can take full advantage of the benefits.

Configure Backup Settings

2025-08-06T18:53:39Z

After you enable backups for a Syncro Tenant, you can always make changes to which users are backed up and/or the user and/or Organization-level data that's backed up. Additionally, you can configure security permissions to control which Syncro Users can perform backup and restore-related tasks.

This document describes how to configure backup settings for controlled yet integrated security.

Modify Users Or Data Being Backed Up

To modify which users and/or Organization-level data that's backed up, follow these steps:

Navigate to any Syncro Tenant's Details Page.
In the Cloud Backups section, click Manage.
Select Backup Settings.
The “Choose Microsoft Services to Back Up” pop-up window appears. With the exception of the Storage Region (which cannot be modified after the initial set up), this is the same as described in Onboard a New Backup Customer except the final button will read Save instead of Enable.

Set Security Permissions

Administrators can specify security permissions that allow other Syncro Users to configure backups, monitor backups, and restore data from backups. These work exactly like all the other security permissions inside Syncro.

Here's a common model MSPs or IT teams can adopt:

Tech Leaders/IT Directors have permission to configure backup settings and enable/disable backup for Microsoft 365 and Entra ID data.
Technicians can view and monitor backup status, search for and restore data as needed.
If applicable, you can give those in supporting roles permission to monitor backups and restore from backups.

For more information, see Configure Security Groups and Security Permissions Reference.

Note: For Syncro Users with appropriate permissions, logging into Syncro provides automatic access to the Backup Portal. However, users must sign out of each one individually to be fully logged out. Select the "Sign Out of Cloud Backup" option from the User Profile menu in the Backup Portal, and/or the "Sign Out" option from the User Profile menu in Syncro.

Configure Notifications

With your trial or subscription to Cloud Backup, you can navigate to Admin > Syncro Administration - Notification Center, where you'll automatically have access to a new Notification Set called “Syncro Cloud Backup”:

There are two notifications in this Notification Set:

Syncro Cloud Backup - First Backup Completed: Enabled by default; sends an Email when the initial backup for a new Syncro Tenant has successfully completed.
Syncro Cloud Backup - Tenant Disconnected: Enabled by default: sends an Email with resolution instructions when the system is unable to backup any new data for the Syncro Tenant. You will need to navigate to the Syncro Tenant page to re-enable access so that backups can resume. (Any previously backed-up data is not affected.)

You can change how these notifications work as you would for any other Notification in Syncro. For more information, see Customize & Assign Notifications.

Note: This Notification Set will remain in the Notification Center even if you end your trial or subscription.

Create a Target Tenant

It's currently possible to restore data from backup to another Entra ID Tenant for the following objects:

Users
Groups
Policies
Custom Roles
Devices (Devices, Configurations, and Policies)
Admin Units
Applications

To create a new Target Tenant that will appear in the Target Tenant dropdown menu, follow these steps:

Navigate to the Backup Portal using any Restore button from a Syncro Tenant's Details Page.
Make sure the page reads “Cloud Backup for Entra ID” in the upper left corner. If it doesn't, use the keypad () icon to switch.
In the upper right, select Target Tenants from your User Profile menu.
Click +Add Tenant Target.
Click Sign In With Microsoft 365 and fill in/select the Target Tenant's Global Admin account. The new Target Tenant displays in the list on the page and can now be used as a restore destination.

Manually Initiate a Backup

2025-08-07T15:11:29Z

Any Syncro User with appropriate security permissions can perform manual backups for Microsoft 365 and Entra ID data directly within Syncro.

Whenever you onboard a new customer, this automatically initiates their first backup. From that point forward, backups will automatically occur twice daily. (The specific time may vary to spread load.)

However, you can always manually initiate a back up of data you want to safeguard.

Technical Leaders or Technicians should manually create a backup:

Before a major change, like reassigning licenses or performing migrations,
After resolving a failed backup or outage, or
As a precaution before data deletion or permission changes.

To manually initiate a backup, follow these steps:

Navigate to the Backup Portal using any Restore button from a Syncro Tenant's Details Page.
Select the tab in the navigation bar that matches the service you want to manually back up (i.e., Mail, OneDrive, SharePoint and Teams Files, or Teams Chats):
Click Backup Now to start the manual backup.

Disable Backups for a Syncro Tenant

2025-08-07T21:09:33Z

IMPORTANT: When you disable backups for a Syncro Tenant, backups will stop running and you will immediately lose access to all of its backup data, functions, and configurations. Additionally, all data backed up for the tenant will be scheduled for permanent deletion. Should you re-enable backup for that tenant, backups will restart and the data, functions, and configurations for it will once again be accessible. Depending on how much time has passed, historical data may or may not be available.

The most common reason for disabling backups is for client offboarding. Backups should be disabled to stop billing and data collection. Other reasons for disabling backups might include:

A tenant ownership change,
A compliance request to delete backup data, or
Overuse or violation of the Fair Use Policy.

To disable backups for a Syncro Tenant, follow these steps:

Navigate to the Organizations tab/module.
Click the hyperlinked name of a Syncro Tenant.
In the Cloud Backup section, click Manage, then select Disable Cloud Backup:
Click Disable Cloud Backup to acknowledge the confirmation message. The Cloud Backup section of your Syncro Tenant no longer displays backup information.

Subscribe or Unsubscribe from Microsoft 365 & Entra ID Backup

2025-08-07T21:11:28Z

Subscribing to Microsoft 365 and Entra ID backup while your trial is still active is the best next step; this will preserve any configuration settings you've specified and ensure there are no interruptions in backing up your customers' important data.

Get configuration, monitoring, and restore functionality for both Microsoft 365 and Entra ID backup,
Receive full retention capabilities and unlimited storage under a fair use policy.
Be charged in arrears per billable user per month based on the monthly peak number of Microsoft users backed up.

While Your Trial Is Still Active

Navigate to Admin > Integrations - App Center.
Select the Syncro Cloud Backup app card.
Tip: You'll find Cloud Backup under the “Backup” category.
On the Syncro Cloud Backup integration page, re-review the information and click Subscribe.
In the Subscribe to Cloud Backup pop-up window:
- Use the radio button to specify whether you'd like to maintain your trial configurations for the number of tenants shown (the default) or discard them and start over.
- Check the box to acknowledge the billing information displayed in the confirmation message, then click Subscribe.
Navigate to any Syncro Tenant Details Page to onboard new backup customers.

Tip: If you are not happy with the current user count and want to reduce the potential cost, return to your Syncro Tenants and Modify Users or Data Being Backed Up.

Congratulations---you're now a full backup subscriber and you can market your excellent backup service to all of your customers.

After Your Trial Has Ended

You can subscribe to Microsoft 365 and Entra ID backup at any time using the instructions above.

If you're within 30-days of an expired trial, you'll see the option to maintain your configurations (step 4); after that, you'll no longer be asked and will need to redo any configurations after subscribing.

If your trial ends and you don't subscribe, you will NOT be billed.

Unsubscribe from Backup

IMPORTANT: When you unsubscribe, backups will continue running and will be available for access or restore until the end of the current month. After that, backups will stop running and you will immediately lose access to all backup data, functions, and configurations for all tenants. Additionally, all data backed up will be scheduled for permanent deletion (30 days). Should you re-subscribe to backup and re-enable backups for your tenants, backups will restart and the data, functions, and configurations for it will once again be accessible. Depending on how much time has passed, historical data may or may not be available.

To unsubscribe from Cloud Backup at any time, follow these steps:

Navigate to Admin > Integrations - App Center.
Select the Syncro Cloud Backup app card.
Tip: You'll find Cloud Backup under the “Backup” category.
Click Unsubscribe.
In the pop-up window that appears, select one or more Reasons and optionally, provide any Details.
Click End Subscription.

The Cloud Backup section of your Syncro Tenant Details Page warns you about the upcoming expiration:

When the date of subscription expiration arrives, the Cloud Backup section will revert back to the original state:

Depending on when you unsubscribe, you may receive one or more remaining invoice:

If you unsubscribe . . .	You will receive . . .
After your normal invoicing date	A final invoice next month (for this month's service)
Before your normal invoicing date	Two more invoices--one this month (for last month's service) and one next month (for this month's service).

End Your Microsoft 365 & Entra ID Backup Trial

IMPORTANT: When you end your backup trial without subscribing, backups will stop running and you will permanently lose all backup data, functions, and configurations for all tenants.

To end your trial before your 14 days is over, follow these steps:

Navigate to Admin > Integrations - App Center.
Select the Syncro Cloud Backup app card.
Tip: You'll find Cloud Backup under the “Backup” category.
Click End Trial.
In the pop-up window that appears, select one or more Reasons and optionally, provide any Details.
Click End Trial.

The Cloud Backup section of your Syncro Tenant will no longer display backup information. If you change your mind, you can subscribe at any time.

About the Syncro Tenant Details Page

2025-08-10T18:23:19Z

The Syncro Tenant Details page contains a left side panel, Customer Organizations and Cloud Backup sections in the main page area:

How to Navigate Here

There are multiple ways to navigate to the Syncro Tenant Details page. These include:

From the Microsoft Tenant Integrations page/table, click the hyperlinked name of a Syncro Tenant:
From the Organizations page/table, click the hyperlinked name of a Syncro Tenant:
From an Organization's Details Page in the INFORMATION section, click the hyperlinked name of the Syncro Tenant:
After you've enabled Entra ID sync, you can also use the “Manage” link next to the quick search:

The Left Panel

The name in the upper left corner is the name of your Syncro Tenant (1). You can click on the name to edit it.

In the Microsoft Details section header, there's a “Manage” link (2), which navigates you to the Microsoft Tenant Management page/table.

In the Microsoft Details section itself (3), you'll see the following information:

Last Tenant Sync: The last time this Microsoft and Syncro Tenant were synced (e.g., 34m ago). Click Sync Now to attempt a resync.
Microsoft Tenant: The name of the Microsoft Tenant this Syncro Tenant is mapped to.
Microsoft Secure Score: A percentage measurement of an organization's security posture, with a higher number indicating more recommended actions taken. (See Microsoft Secure Score for more information.)
Microsoft Users: The number of users reported by Microsoft. This typically includes all Member users on the Tenant.

Customer Organizations Section

In the Customer Organizations section/table (4), you'll see:

The hyperlinked names of any child Organizations that have this Syncro Tenant selected as its parent. If there are no child Organizations, the only Customer Organization that appears has the same name as the Syncro Tenant:

Tip: If you want to move a different Organization under this Syncro Tenant, see Move Existing Organizations to the Same Syncro Tenant.
Any Email addresses and Phone numbers associated with the listed Organizations. (See also: Best Practices.)
The status of and/or ability to set up Microsoft Entra ID User Sync.

Cloud Backup Section

Below the Customer Organizations section, you'll see a Cloud Backup section (5).

If you have an active trial or subscription to Microsoft 365 & Entra ID Backup, a table displays information and a Restore button for each Service you selected to back up:

Tips:

Backup details displayed here are updated every 5 minutes. You can click the Refresh () icon to get the latest data on demand without waiting for the next scheduled sync:
Any Services you chose not to enable backup for are also displayed, but are grayed out. You can always access your backup settings fusing the Manage > Backup Settings option.

The other options include: Backup Dashboard, User List, Audit Log, Task Manager, Alerts, and Disable Cloud Backup.

See also: Troubleshooting Cloud Backup.

Cloud Backup Reports

2025-08-15T17:49:49Z

When you have an active Cloud Backup subscription you are charged per user per month, based on the monthly peak number of Microsoft users backed up.

About the Peak Usage Reports

So you can see what that means for you, two reports are available:

Previous Month Peak Usage: This report helps you confirm that any charges you incurred are correct, as well as identify where those charges came from. It contains a row for each User, identified by their Microsoft Tenant and that Tenant's ID. For each user you can see whether and when they were counted in the High Water Mark (HWM). This report should match the charge for the current month. For example:
Current Month Peak Usage to Date: This report helps you predict what the starting user count will be for the next month, which you can use to verify removed integrations. It contains the same rows and columns as the Previous Month Peak Usage report, but supplies an additional column of "Current Status (Enabled). In this report, the HWM is the minimum and best available predictor of what the charge might be for (not in) this month. For example:

Access the Peak Usage Reports

To access these reports, follow these steps:

Navigate to Admin > Integrations - App Center.
Select the Syncro Cloud Backup app card. (You'll find Cloud Backup under the “Backup” category.)
Locate the Pricing section, then click the link for the report you want:
An Excel spreadsheet (.xlsx) containing the data you requested downloads to your workstation.

About Backup Pricing & Fair Use Policy

2025-09-26T16:49:30Z

Pricing

When you're subscribed to Microsoft 365 and Entra ID backup you will be charged $1.90 per billable user per month, based on the monthly peak number of Microsoft users backed up.

Note: If your 14-day backup trial ends and you do not subscribe, you will NOT be billed. Any tenants that were backed up during the trial will stop being backed up and their data will be purged from our system.

Billable Users

If a user is licensed and backups are enabled for them, that user is considered a billable user; you are charged for them and they are counted.

The table below describes in more detail how Syncro bills for various user/licensing situations and how those situations impact the Fair Use Policy.

User/License	Billable?	Counted for Fair Use Policy?
Internal User - Licensed	Yes	Yes
Internal User - Unlicensed	No	No
External User - Licensed	Yes	Yes
External User - Unlicensed	No	No
Shared Mailbox - Licensed	Yes	Yes
Shared Mailbox - Unlicensed	No	No
Resource Mailbox	No	No

For more information, see Billable Microsoft Licenses.

Example Billing Scenarios

If during the course of a month, you move any user (internal, external, or shared) from licensed to unlicensed, they will still be counted in the High Water Mark (HWM) and you will be charged for that user in the current month. Going forward, however, you will not be charged.

If during the course of a month you add any licensed user (internal, external, or shared), you'll be charged for that user in the current month and for all months they're licensed.

Tips:

You can always verify which users you're being billed for using the Cloud Backup Reports.
Whenever you onboard a new backup customer, Universal Billing is automatically enabled. This means that after a quick configuration, you'll easily be able to charge your customers for Microsoft 365 and Entra ID backups directly from Syncro.

Billable Microsoft Licenses

2025-12-03T17:17:37Z

Syncro Cloud Backup bills you and measures fair use based on the Microsoft (MSFT) license associated with each user/mailbox.

The following is a list of these billable MSFT licenses:

Name	String_Id	Id
Basic Collaboration	OFFICEBASIC	4468c39a-28b2-42fb-9094-840bcf28771f
Exchange Enterprise CAL Services (EOP DLP)	EOP_ENTERPRISE_PREMIUM	e8ecdf70-47a8-4d39-9d15-093624b7f640
Exchange Enterprise CAL Services (EOP DLP)	#N/A	75badc48-628e-4446-8460-41344d73abd6
Exchange Enterprise CAL Services (EOP DLP)	#N/A	bea4c11e-220a-4e6d-8eb8-8ea15d019f90
Exchange Online (Plan 1)	EXCHANGESTANDARD	4b9405b0-7788-4568-add1-99614e613b69
Exchange Online (Plan 1)	#N/A	9aaf7827-d63c-4b61-89c3-182f06f82e5c
Exchange Online (Plan 1)	#N/A	5e62787c-c316-451f-b873-1d05acd4d12c
Exchange Online (Plan 1)	#N/A	882e1d05-acd1-4ccb-8708-6ee03664b117
Exchange Online (Plan 1) for Alumni with Yammer	EXCHANGESTANDARD_ALUMNI	aa0f9eb7-eff2-4943-8424-226fb137fcad
Exchange Online (Plan 1) for Alumni with Yammer	#N/A	2078e8df-cff6-4290-98cb-5408261a760a
Exchange Online (Plan 1) for GCC	EXCHANGESTANDARD_GOV	f37d5ebf-4bf1-4aa2-8fa3-50c51059e983
Exchange Online (Plan 1) for GCC	#N/A	e9b4930a-925f-45e2-ac2a-3f7788ca6fdd
Exchange Online (Plan 1) for Students	EXCHANGESTANDARD_STUDENT	ad2fe44a-915d-4e2b-ade1-6766d50a9d9c
Exchange Online (Plan 1) for Students	#N/A	31cf2cfc-6b0d-4adc-a336-88b724ed8122
Exchange Online (Plan 2)	EXCHANGEENTERPRISE	19ec0d23-8335-4cbd-94ac-6050e30712fa
Exchange Online (Plan 2)	#N/A	efb87545-963c-4e0d-99df-69c6916d9eb0
Exchange Online (Plan 2) for Faculty	EXCHANGEENTERPRISE_FACULTY	0b7b15a8-7fd2-4964-bb96-5a566d4e3c15
Exchange Online Archiving for Exchange Online	EXCHANGEARCHIVE_ADDON	ee02fd1b-340e-4a4b-b355-4a514e4c8943
Exchange Online Archiving for Exchange Online	#N/A	176a09a6-7ec5-4039-ac02-b2791c6ba793
Exchange Online Archiving for Exchange Server	EXCHANGEARCHIVE	90b5e015-709a-4b8b-b08e-3200f994494c
Exchange Online Archiving for Exchange Server	#N/A	da040e0a-b393-4bea-bb76-928b3fa1cf5a
Exchange Online Essentials	EXCHANGE_S_ESSENTIALS	e8f81a67-bd96-4074-b108-cf193eb9433b
Exchange Online Essentials	#N/A	1126bef5-da20-4f07-b45e-ad25d2581aa8
Exchange Online Essentials (ExO P1 Based)	EXCHANGEESSENTIALS	7fc0182e-d107-4556-8329-7caaa511197b
Exchange Online Kiosk	EXCHANGEDESKLESS	80b2d799-d2ba-4d2a-8842-fb0d0f3a4b82
Exchange Online Kiosk	#N/A	4a82b400-a79f-41a4-b4e2-e94f5787b113
Exchange Online POP	EXCHANGETELCO	cb0a98a8-11bc-494c-83d9-c1b1ac65327e
Exchange Online POP	#N/A	90927877-dcff-4af6-b346-2332c0b15bb7
Exchange Online Protection	EOP_ENTERPRISE	45a2423b-e884-448d-a831-d9e139c52d2f
Exchange Online Protection	#N/A	326e2b78-9d27-42c9-8509-46c827743a17
Microsoft 365 A1	M365EDU_A1	b17653a4-2443-4e8c-a550-18249dda78bb
Microsoft 365 A3 - Unattended License for students use benefit	M365EDU_A3_STUUSEBNFT_RPA1	1aa94593-ca12-4254-a738-81a5972958e8
Microsoft 365 A3 for Faculty	M365EDU_A3_FACULTY	4b590615-0888-425a-a965-b3bf7789848d
Microsoft 365 A3 for Students	M365EDU_A3_STUDENT	7cfd9a2b-e110-4c39-bf20-c6a3f36a3121
Microsoft 365 A3 for students use benefit	M365EDU_A3_STUUSEBNFT	18250162-5d87-4436-a834-d795c15c80f3
Microsoft 365 A3 Suite features for faculty	Microsoft 365 A3 Suite features for faculty	32a0e471-8a27-4167-b24f-941559912425
Microsoft 365 A5 for Faculty	M365EDU_A5_FACULTY	e97c048c-37a4-45fb-ab50-922fbf07a370
Microsoft 365 A5 for Students	M365EDU_A5_STUDENT	46c119d4-0379-4a9d-85e4-97c66d3f909e
Microsoft 365 A5 for students use benefit	M365EDU_A5_STUUSEBNFT	31d57bc7-3a05-4867-ab53-97a17835a411
Microsoft 365 A5 Suite features for faculty	M365_A5_SUITE_COMPONENTS_FACULTY	9b8fe788-6174-4c4e-983b-3330c93ec278
Microsoft 365 A5 without Audio Conferencing for students use benefit	M365EDU_A5_NOPSTNCONF_STUUSEBNFT	81441ae1-0b31-4185-a6c0-32b6b84d419f
Microsoft 365 Apps for Business	O365_BUSINESS	cdd28e44-67e3-425e-be4c-737fab2899d3
Microsoft 365 Apps for Business	SMB_BUSINESS	b214fe43-f5a3-4703-beeb-fa97188220fc
Microsoft 365 Apps for Enterprise	OFFICESUBSCRIPTION	c2273bd0-dff7-4215-9ef5-2c7bcfb06425
Microsoft 365 Apps for enterprise (device)	OFFICE_PROPLUS_DEVICE1	ea4c5ec8-50e3-4193-89b9-50da5bd4cdc7
Microsoft 365 Apps for Faculty	OFFICESUBSCRIPTION_FACULTY	12b8c807-2e20-48fc-b453-542b6ee9d171
Microsoft 365 Apps for Students	OFFICESUBSCRIPTION_STUDENT	c32f9321-a627-406d-a114-1f9c81aaafac
Microsoft 365 Business Basic	O365_BUSINESS_ESSENTIALS	3b555118-da6a-4418-894f-7df1e2096870
Microsoft 365 Business Basic	SMB_BUSINESS_ESSENTIALS	dab7782a-93b1-4074-8bb1-0e61318bea0b
Microsoft 365 Business Basic (no Teams)	Microsoft_365_Business_Basic_(no Teams)	21502a13-c8dc-4744-be9c-177fd9d2eafc
Microsoft 365 Business Basic EEA (no Teams)	Microsoft_365_Business_Basic_EEA_(no_Teams)	b1f3042b-a390-4b56-ab61-b88e7e767a97
Microsoft 365 Business Premium	SPB	cbdc14ab-d96c-4c30-b9f4-6ada7cdc1d46
Microsoft 365 Business Premium (no Teams)	Microsoft_365_ Business_ Premium_(no Teams)	00e1ec7b-e4a3-40d1-9441-b69b597ab222
Microsoft 365 Business Premium Donation	Microsoft_365_Business_Premium_Donation_(Non_Profit_Pricing)	24c35284-d768-4e53-84d9-b7ae73dddf69
Microsoft 365 Business Premium EEA (no Teams)	Office_365_w/o_Teams_Bundle_Business_Premium	a3f586b6-8cce-4d9b-99d6-55238397f77a
Microsoft 365 Business Standard	O365_BUSINESS_PREMIUM	f245ecc8-75af-4f8e-b61f-27d8114de5f3
Microsoft 365 Business Standard - Prepaid Legacy	SMB_BUSINESS_PREMIUM	ac5cef5d-921b-4f97-9ef3-c99076e5470f
Microsoft 365 Business Standard (no Teams)	MICROSOFT_365_BUSINESS_STANDARD_NO_TEAMS	5a1c7b8d-0739-4ca8-bf69-ec87e69133ac
Microsoft 365 Business Standard EEA (no Teams)	Office_365_w/o_Teams_Bundle_Business_Standard	c1f79c29-5d7a-4bec-a2c1-1a76774864c0
Microsoft 365 Business Standard EEA (no Teams)	Microsoft_365_Business_Standard_EEA_(no_Teams)	ffa3a2a0-3820-462a-aa81-8a4d741f0cba
Microsoft 365 E3	SPE_E3	05e9a617-0261-4cee-bb44-138d3ef5d965
Microsoft 365 E3 - Unattended License	SPE_E3_RPA1	c2ac2ee4-9bb1-47e4-8541-d689c7e83371
Microsoft 365 E3 (500 seats min)_HUB	Microsoft_365_E3	0c21030a-7e60-4ec7-9a0f-0042e0e0211a
Microsoft 365 E3 (no Teams)	Microsoft_365_E3_(no_Teams)	dcf0408c-aaec-446c-afd4-43e3683943ea
Microsoft 365 E3 EEA (no Teams)	O365_w/o Teams Bundle_M3	c2fe850d-fbbb-4858-b67d-bd0c6e746da3
Microsoft 365 E3 EEA (no Teams) - Unattended License	Microsoft_365_E3_EEA_(no_Teams)_Unattended_License	a23dbafb-3396-48b3-ad9c-a304fe206043
Microsoft 365 E3 EEA (no Teams) (500 seats min)_HUB	O365_w/o Teams Bundle_M3_(500_seats_min)_HUB	602e6573-55a3-46b1-a1a0-cc267991501a
Microsoft 365 E3_USGOV_DOD	SPE_E3_USGOV_DOD	d61d61cc-f992-433f-a577-5bd016037eeb
Microsoft 365 E3_USGOV_GCCHIGH	SPE_E3_USGOV_GCCHIGH	ca9d1dd9-dfe9-4fef-b97c-9bc1ea3c3658
Microsoft 365 E5	SPE_E5	06ebc4ee-1bb5-47dd-8120-11324bc54e06
Microsoft 365 E5 (500 seats min)_HUB	Microsoft_365_E5	db684ac5-c0e7-4f92-8284-ef9ebde75d33
Microsoft 365 E5 (no Teams)	Microsoft_365_E5_(no_Teams)	18a4bd3f-0b5b-4887-b04f-61dd0ee15f5e
Microsoft 365 E5 Compliance	INFORMATION_PROTECTION_COMPLIANCE	184efa21-98c3-4e5d-95ab-d07053a96e67
Microsoft 365 E5 Developer (without Windows and Audio Conferencing)	DEVELOPERPACK_E5	c42b9cae-ea4f-4ab7-9717-81576235ccac
Microsoft 365 E5 EEA (no Teams)	O365_w/o_Teams_Bundle_M5	3271cf8e-2be5-4a09-a549-70fd05baaa17
Microsoft 365 E5 EEA (no Teams) (500 seats min)_HUB	O365_w/o_Teams_Bundle_M5_(500_seats_min)_HUB	1e988bf3-8b7c-4731-bec0-4e2a2946600c
Microsoft 365 E5 EEA (no Teams) with Calling Minutes	Microsoft_365_E5_EEA_(no_Teams)_with_Calling_Minutes	6ee4114a-9b2d-4577-9e7a-49fa43d222d3
Microsoft 365 E5 EEA (no Teams) without Audio Conferencing	Microsoft_365_E5_EEA_(no_Teams)_without_Audio_Conferencing	90277bc7-a6fe-4181-99d8-712b08b8d32b
Microsoft 365 E5 EEA (no Teams) without Audio Conferencing (500 seats min)_HUB	Microsoft_365_E5_EEA_(no_Teams)_without_Audio_Conferencing_(500_seats_min)_HUB	a640eead-25f6-4bec-97e3-23cfd382d7c2
Microsoft 365 E5 Security	IDENTITY_THREAT_PROTECTION	26124093-3d78-432b-b5dc-48bf992543d5
Microsoft 365 E5 Security for EMS E5	IDENTITY_THREAT_PROTECTION_FOR_EMS_E5	44ac31e7-2999-4304-ad94-c948886741d4
Microsoft 365 E5 Suite features	M365_E5_SUITE_COMPONENTS	99cc8282-2f74-4954-83b7-c6a9a1999067
Microsoft 365 E5 with Calling Minutes	SPE_E5_CALLINGMINUTES	a91fc4e0-65e5-4266-aa76-4037509c1626
Microsoft 365 E5 without Audio Conferencing	SPE_E5_NOPSTNCONF	cd2925a3-5076-4233-8931-638a8c94f773
Microsoft 365 E5 without Audio Conferencing (500 seats min)_HUB	Microsoft_365_E5_without_Audio_Conferencing	2113661c-6509-4034-98bb-9c47bd28d63c
Microsoft 365 E5_USGOV_GCCHIGH	SPE_E5_USGOV_GCCHIGH	4eb45c5b-0d19-4e33-b87c-adfc25268f20
Microsoft 365 F1	M365_F1	44575883-256e-4a79-9da4-ebe9acabe2b2
Microsoft 365 F1	M365_F1_COMM	50f60901-3181-4b75-8a2c-4c8e4c1d5a72
Microsoft 365 F1 EEA (no Teams)	Microsoft_365_F1_EEA_(no_Teams)	0666269f-b167-4c5b-a76f-fc574f2b1118
Microsoft 365 F3	SPE_F1	66b55226-6b4f-492c-910c-a3b7a3c9d993
Microsoft 365 F3 EEA (no Teams)	Microsoft_365_F3_EEA_(no_Teams)	f7ee79a7-7aec-4ca4-9fb9-34d6b930ad87
Microsoft 365 F3 GCC	M365_F1_GOV	2a914830-d700-444a-b73c-e3f31980d833
Microsoft 365 F5 Compliance Add-on	SPE_F5_COMP	91de26be-adfa-4a3d-989e-9131cc23dda7
Microsoft 365 F5 Compliance Add-on AR (DOD)_USGOV_DOD	SPE_F5_COMP_AR_D_USGOV_DOD	9cfd6bc3-84cd-4274-8a21-8c7c41d6c350
Microsoft 365 F5 Compliance Add-on AR_USGOV_GCCHIGH	SPE_F5_COMP_AR_USGOV_GCCHIGH	9f436c0e-fb32-424b-90be-6a9f2919d506
Microsoft 365 F5 Compliance Add-on GCC	SPE_F5_COMP_GCC	3f17cf90-67a2-4fdb-8587-37c1539507e1
Microsoft 365 F5 Security + Compliance Add-on	SPE_F5_SECCOMP	32b47245-eb31-44fc-b945-a8b1576c439f
Microsoft 365 F5 Security Add-on	SPE_F5_SEC	67ffe999-d9ca-49e1-9d2c-03fb28aa7a48
Microsoft 365 G3 - Unattended License for GCC	M365_G3_RPA1_GOV	5c739a73-651d-4c2c-8a4e-fe4ba12253b0
Microsoft 365 G3 GCC	M365_G3_GOV	e823ca47-49c4-46b3-b38d-ca11d5abe3d2
Microsoft 365 GCC G5	M365_G5_GCC	e2be619b-b125-455f-8660-fb503e431a5d
Microsoft 365 GCC G5 w/o WDATP/CAS Unified	M365_G5_GOV	b0f809d5-a662-4391-a5aa-136e9c565b9d
Microsoft 365 Security and Compliance for Firstline Workers	M365_SECURITY_COMPLIANCE_FOR_FLW	2347355b-4e81-41a4-9c22-55057a399791
Microsoft Teams (Free)	TEAMS_FREE	16ddbbfc-09ea-4de2-b1d7-312db6112d70
Microsoft Teams EEA	Microsoft_Teams_EEA_New	7e74bd05-2c47-404e-829a-ba95c66fe8e5
Microsoft Teams Essentials	Teams_Ess	fde42873-30b6-436b-b361-21af5a6b84ae
Microsoft Teams Essentials (AAD Identity)	TEAMS_ESSENTIALS_AAD	3ab6abff-666f-4424-bfb7-f0bc274ec7bc
Microsoft Teams Exploratory	TEAMS_EXPLORATORY	710779e8-3d4a-4c88-adb9-386c958d1fdf
Microsoft Teams Exploratory Dept	Microsoft_Teams_Exploratory_Dept	e0dfc8b9-9531-4ec8-94b4-9fec23b05fc8
Microsoft Teams Premium Introductory Pricing	Microsoft_Teams_Premium	36a0f3b3-adb5-49ea-bf66-762134cf063a
Microsoft Teams Trial	MS_TEAMS_IW	74fbf1bb-47c6-4796-9623-77dc7371723b
Multi-Geo Capabilities in Office 365	OFFICE365_MULTIGEO	84951599-62b7-46f3-9c9d-30551b2ad607
N/A	Microsoft_Teams_Enterprise_New	N/A
N/A	Office_365_E5_(no_Teams)	N/A
Office 365 A1 for faculty	STANDARDWOFFPACK_FACULTY	94763226-9b3c-4e75-a931-5c89701abe66
Office 365 A1 for students	STANDARDWOFFPACK_STUDENT	314c4481-f395-4525-be8b-2ec4bb1e9d91
Office 365 A1 Plus for faculty	STANDARDWOFFPACK_IW_FACULTY	78e66a63-337a-4a9a-8959-41c6654dfb56
Office 365 A1 Plus for students	STANDARDWOFFPACK_IW_STUDENT	e82ae690-a2d5-4d76-8d30-7c6e01e6022e
Office 365 A3 for faculty	ENTERPRISEPACKPLUS_FACULTY	e578b273-6db4-4691-bba0-8d691f4da603
Office 365 A3 for students	ENTERPRISEPACKPLUS_STUDENT	98b6e773-24d4-4c0d-a968-6e787a1f8204
Office 365 A5 for faculty	ENTERPRISEPREMIUM_FACULTY	a4585165-0533-458a-97e3-c400570268c4
Office 365 A5 for students	ENTERPRISEPREMIUM_STUDENT	ee656612-49fa-43e5-b67e-cb1fdf7699df
Office 365 Advanced Compliance	EQUIVIO_ANALYTICS	1b1b1f7a-8355-43b6-829f-336cfccb744c
Office 365 Advanced Compliance for GCC	EQUIVIO_ANALYTICS_GOV	1a585bba-1ce3-416e-b1d6-9c482b52fcf6
Office 365 Cloud App Security	ADALLOM_O365	84d5f90f-cd0d-4864-b90b-1c7ba63b4808
Office 365 E1	STANDARDPACK	18181a46-0d4e-45cd-891e-60aabd171b4e
Office 365 E1 EEA (no Teams)	Office_365_w/o_Teams_Bundle_E1	b57282e3-65bd-4252-9502-c0eae1e5ab7f
Office 365 E1_USGOV_GCCHIGH	STANDARDPACK_USGOV_GCCHIGH	f698ca06-024f-4562-b029-9cb1f1e02646
Office 365 E2	STANDARDWOFFPACK	6634e0ce-1a9f-428c-a498-f84ec7b8aa2e
Office 365 E3	ENTERPRISEPACK	6fd2c87f-b296-42f0-b197-1e91e994b900
Office 365 E3 (no Teams)	Office_365_E3_(no_Teams)	46c3a859-c90d-40b3-9551-6178a48d5c18
Office 365 E3 Developer	DEVELOPERPACK	189a915c-fe4f-4ffa-bde4-85b9628d07a0
Office 365 E3 EEA (no Teams)	O365_w/o_Teams_Bundle_E3	d711d25a-a21c-492f-bd19-aae1e8ebaf30
Office 365 E3_USGOV_DOD	ENTERPRISEPACK_USGOV_DOD	b107e5a3-3e60-4c0d-a184-a7e4395eb44c
Office 365 E3_USGOV_GCCHIGH	ENTERPRISEPACK_USGOV_GCCHIGH	aea38a85-9bd5-4981-aa00-616b411205bf
Office 365 E4	ENTERPRISEWITHSCAL	1392051d-0cb9-4b7a-88d5-621fee5e8711
Office 365 E5	ENTERPRISEPREMIUM	c7df2760-2c81-4ef7-b578-5b5392b571df
Office 365 E5 EEA (no Teams)	Office_365_w/o_Teams_Bundle_E5	cf50bae9-29e8-4775-b07c-56ee10e3776d
Office 365 E5 EEA (no Teams) without Audio Conferencing	Office_365_E5_EEA_(no_Teams)_without_Audio_Conferencing	71772aeb-4bb8-4f74-9dd4-36c7a9b5ca74
Office 365 E5 Without Audio Conferencing	ENTERPRISEPREMIUM_NOPSTNCONF	26d45bd9-adf1-46cd-a9e1-51e9a5524128
Office 365 Extra File Storage	SHAREPOINTSTORAGE	99049c9c-6011-4908-bf17-15f496e6519d
Office 365 Extra File Storage for GCC	SHAREPOINTSTORAGE_GOV	e5788282-6381-469f-84f0-3d7d4021d34d
Office 365 F3	DESKLESSPACK	4b585984-651b-448a-9e53-3b10f069cf7f
Office 365 F3 EEA (no Teams)	Office_365_F3_EEA_(no_Teams)	d1f0495b-cb7b-4e11-8b85-daee7e7e5664
Office 365 F3_USGOV_GCCHIGH	DESKLESSPACK_USGOV_GCCHIGH	74039b88-bd62-4b5c-9d9c-7a92bbc0bfdf
Office 365 G1 GCC	STANDARDPACK_GOV	3f4babde-90ec-47c6-995d-d223749065d1
Office 365 G3 GCC	ENTERPRISEPACK_GOV	535a3a29-c5f0-42fe-8215-d3b9e1f38c4a
Office 365 G3 without Microsoft 365 Apps GCC	ENTERPRISEPACKWITHOUTPROPLUS_GOV	24aebea8-7fac-48d0-8750-de4ee1fde205
Office 365 G5 GCC	ENTERPRISEPREMIUM_GOV	8900a2c0-edba-4079-bdf3-b276e293b6a8
Office 365 GCC G5 without Audio Conferencing	ENTERPRISEPREMIUM_NOPSTNCONF_NOPBI_GOV	1341559b-49df-443c-8e79-fa604fed2d82
Office 365 GCC G5 without Power BI and Phone System	ENTERPRISEPREMIUM_NOPBIPBX_GOV	2f105cc2-c2c1-435b-a955-c5e82156c05d
Office 365 Midsize Business	MIDSIZEPACK	04a7fb0d-32e0-4241-b4f5-3f7618cd1162
Office 365 Small Business	LITEPACK	bd09678e-b83c-4d3f-aaba-3dad4abd128b
Office 365 Small Business Premium	LITEPACK_P2	fc14ec4a-4169-49a4-a51e-2c852931814b
Office Mobile Apps for Office 365 for GCC	OFFICEMOBILE_SUBSCRIPTION_GOV_TEST	64fca79f-c471-4e13-a335-9069cddf8aeb
OneDrive for Business (Plan 1)	WACONEDRIVESTANDARD	e6778190-713e-4e4f-9119-8b8238de25df
OneDrive for Business (Plan 2)	WACONEDRIVEENTERPRISE	ed01faf2-1d88-4947-ae91-45ca18703a96
Planner and Project Plan 3	PROJECTPROFESSIONAL	53818b1b-4a27-454b-8896-0dba576410e6
Planner Plan 1	PROJECT_P1	beb6439c-caad-48d3-bf46-0c82871e12be
Project for Office 365	PROJECTCLIENT	a10d5e58-74da-4312-95c8-76be4e5b75a0
Project Online Essentials	PROJECTESSENTIALS	776df282-9fc0-4862-99e2-70e561b9909e
Project Online Essentials for Faculty	PROJECTESSENTIALS_FACULTY	e433b246-63e7-4d0b-9efa-7940fa3264d6
Project Online Essentials for GCC	PROJECTESSENTIALS_GOV	ca1a159a-f09e-42b8-bb82-cb6420f54c8e
Project Online Premium	PROJECTPREMIUM	09015f9f-377f-4538-bbb5-f75ceb09358a
Project Online Premium Without Project Client	PROJECTONLINE_PLAN_1	2db84718-652c-47a7-860c-f10d8abbdae3
Project Online With Project for Office 365	PROJECTONLINE_PLAN_2	f82a60b8-1ee3-4cfb-a4fe-1c6a53c2656c
Project Plan 1 (for Department)	PROJECT_PLAN1_DEPT	84cd610f-a3f8-4beb-84ab-d9d2c902c6c9
Project Plan 3 (for Department)	PROJECT_PLAN3_DEPT	46102f44-d912-47e7-b0ca-1bd7b70ada3b
Project Plan 3 for Faculty	PROJECTPROFESSIONAL_FACULTY	46974aed-363e-423c-9e6a-951037cec495
Project Plan 3 for GCC	PROJECTPROFESSIONAL_GOV	074c6829-b3a0-430a-ba3d-aca365e57065
Project Plan 3 for GCC TEST	Project_Professional_TEST_GCC	5d505572-203c-4b83-aa9b-dab50fb46277
Project Plan 3_USGOV_GCCHIGH	PROJECTPROFESSIONAL_USGOV_GCCHIGH	64758d81-92b7-4855-bcac-06617becb3e8
Project Plan 5 for faculty	PROJECTPREMIUM_FACULTY	930cc132-4d6b-4d8c-8818-587d17c50d56
Project Plan 5 for GCC	PROJECTPREMIUM_GOV	f2230877-72be-4fec-b1ba-7156d6f75bd6
Project Plan 5 without Project Client for Faculty	PROJECTONLINE_PLAN_1_FACULTY	b732e2a7-5694-4dff-a0f2-9d9204c794ac
SharePoint Online (Plan 1)	SHAREPOINTSTANDARD	1fc08a02-8b3d-43b9-831e-f76859e04e1a
SharePoint Online (Plan 2)	SHAREPOINTENTERPRISE	a9732ec9-17d9-494c-a51c-d6b45b384dcb
Teams Premium (for Departments)	Teams_Premium_(for_Departments)	52ea0e27-ae73-4983-a08f-13561ebdb823
Teams Premium for Faculty	Teams_Premium_for_Faculty	960a972f-d017-4a17-8f64-b42c8035bc7d

Troubleshooting Cloud Backup

2026-02-05T16:15:10Z

Even with the most reliable systems, backups can fail. This could happen when there are missing Admin consent/app permissions, for example.

On a Syncro Tenant's Details Page, an icon will appear next to the Last Backup timestamp for each Service with an error; an action may also appear in the banner at the top to help you resolve it:

Here are the potential error states you might encounter:

Message	Banner Action	Description
There was an issue with a recent backup.	Learn More	Note: You must either be a Global Administrator or have the “Restore & Manage Backup Data” security permission to resolve this error. Opens the Alerts page in the Backup Portal where you can view and acknowledge backup alerts. All active alerts display by default. Use the Type and/or Created dropdown menus to filter the alerts shown: Type: Options include Storage Space, Backup Failure, BitLocker Reminder, and/or Security Alert. Created: Options include Last Week, Last Month, Last Year, or select a Custom date range. If you want to clear the alert(s), click Acknowledge. Tips: Click the slanted triple line () icon to clear the filters, or the refresh icon to refresh the page. If you're already in the Backup Portal, you can also access the Alerts page from the User Profile menu in the upper right. If you acknowledged an alert but want to see it again, check the "Acknowledged" box, then select from the Type and/or Created filters as needed:
Consent failed. Reconfigure to regrant consent and reenable backups for this tenant.	Reconfigure	Note: You must either be a Global Administrator or have the “Configure Backups” security permission to resolve this error. Opens the Microsoft account sign-in page so you can go back through the onboarding process to enable the backup for this tenant.
A sync error has occurred. Wait several minutes and refresh the page.	N/A	A temporary disruption has occurred between the Backup Portal and the backup server. No data has been lost or damaged; the system just cannot access it at this time. As a result, the information and the Restore buttons in the Cloud Backup table may be grayed out and temporarily unavailable. Wait a few minutes and refresh the page.
No data backed up for this tenant.	N/A	The onboarding process to enable the backup for this tenant may have been interrupted, or was not successfully completed. Click Enable to start again.
Cloud backup could not be enabled.	N/A	If you attempt to configure backup for a Microsoft Tenant that is already being backed up with another Syncro Tenant, you'll receive an error. To resolve it: Check your credentials to make sure they're for the correct Microsoft Tenant. If you've enabled Entra ID user sync, verify that this is the Syncro Tenant you're attempting to configure backup for. (There can only be one Microsoft Tenant associated with a Syncro Tenant.)

Notes:

Cloud Backup can be enabled and active for a Syncro Tenant even if it no longer has associated Organizations. In this case, Universal Billing is not supported.
If one or more Organizations are disassociated from a Syncro Tenant after backup has been configured, backup will only remain enabled and active for the Organizations still associated with that tenant, and Universal Billing will only include those.

Syncro - Cloud Backup

Activate Cloud Backup Protection (Microsoft 102)

Step 1: Start Your Trial

Step 2: Onboard a New Backup Customer

Step 3: Bill Your Customers for Backup Services

Step 4: Monitor the Health of Your Backup

Step 5: Search For & Restore Data

Next Steps

Configure Backup Settings

Modify Users Or Data Being Backed Up

Set Security Permissions

Configure Notifications

Create a Target Tenant

Manually Initiate a Backup

Disable Backups for a Syncro Tenant

Subscribe or Unsubscribe from Microsoft 365 & Entra ID Backup

Subscribe to Backup

While Your Trial Is Still Active

After Your Trial Has Ended

Unsubscribe from Backup

End Your Microsoft 365 & Entra ID Backup Trial

About the Syncro Tenant Details Page

How to Navigate Here

The Left Panel

Customer Organizations Section

Cloud Backup Section

Cloud Backup Reports

About the Peak Usage Reports

Access the Peak Usage Reports

About Backup Pricing & Fair Use Policy

Pricing

Billable Users

Example Billing Scenarios

Billable Microsoft Licenses

Troubleshooting Cloud Backup