VoIP is a sophisticated, feature-rich, and easy-to-implement communications technology that lets you bring voice and video to your customers, employees, and vendors regardless of the device they’re using.  While VoIP is no longer a new technology, the wide use of personal computers and the internet has driven VoIP into the mainstream.

This means it’s easier than ever for businesses to implement the technology to enhance their communications services.  In fact, some businesses have already deployed and are continuously updating their VoIP services. So, if you’re looking to implement VoIP to improve your communication service, we’re here to help you.

In order to reap the true benefits of VoIP, you need to implement it correctly. Needless to say, if your business isn’t already using VoIP, you should seriously consider doing so.

Here are the Business Benefits of Moving to VOIP

1. VoIP over traditional phone systems

You will have better call quality with VoIP. VoIP allows you to handle calls from anywhere you have an internet connection. That includes your home, hotels, airplanes, buses, and train stations.  The call quality you receive over your VoIP phone system for business will be much higher than the quality of your phone system over traditional phone lines.

2. Increase in customer satisfaction

While landlines and mobile phones remain the most common ways that businesses communicate, they’re also the most expensive.

The telephone system requires both the infrastructure and telecom engineers to maintain and operate, which can be expensive, particularly for small businesses.  Cloud-based VoIP communications solutions, on the other hand, are very efficient, economical, and easy to implement.

3. Faster adoption

In a traditional phone system, when a customer switches to a new service, the old provider is the one who has to implement the change. With VoIP, the customer can switch to a new provider without their phone service going offline.

In addition, they will immediately benefit from reduced costs and fewer customer service issues. There is better availability. By being hosted online, the vendor is never offline. In fact, a single point of failure telephone system can lead to a catastrophic outage.  Additionally, there are a simplified setup and configuration.

4. Cost savings

While traditional phone calls can be expensive, there are cost savings for you using a VoIP communication system. There will be lower telecom costs i.e., businesses that want to use VoIP for cost savings can do so by comparing the fees that would normally be associated with those that make long-distance telephone calls.

With an IP phone system, that same telephone bill would include different fees related to connecting to the Internet, long-distance charges, and charges associated with wireless usage. This saves both you and your company money.

5. Increased security

Security is a big one for business phone service providers. With VoIP phones, you’re able to connect directly to each individual call you’re making in a secure manner.

This means you’ll have access to every piece of communication that each call is referencing. You can block out specific keywords or conversations to protect any customer data and prevent someone from eavesdropping on confidential business calls.  Another benefit is that you can control the bandwidth on your network without the need to have dedicated bandwidth reserved just for VoIP.

6. Improved conference and call management

If your office is frequently being used for meetings or training sessions, a phone system can be one of the most used resources in the workplace.

By integrating a phone system with a social networking tool like Jive, Google Hangout, or Facebook, you can automatically start a call for a meeting or chat with a coworker without any need to initiate or manage it.  When we are working at a fast-paced startup, having all our systems together is essential.

7. Increased productivity

VoIP is a great way to ensure your team is able to work from any device, on any network. The benefits of working are many, not the least of which are cost savings, better security, and less downtime.

As a small business, you may not have the budget for new computers or equipment, so this is a great alternative. And with mobile and tablet users in your company, telephony is also a great way to communicate with them.

8. Lower long-distance rates

VoIP communications services are more affordable for businesses that operate outside the U.S. or use data rather than voice as their primary mode of communication.  Global VoIP rates are typically much lower than those for voice, and when a business makes a long-distance phone call to the U.S., they have to pay for international call minutes and distance charges on top of the U.S. minutes.

Today, most VoIP providers are approaching international rates with business voice and data services in the same bundle. The rates for VoIP communications in the U.S. are usually 10-30% lower than similar services, which allows you to save a significant amount of money with international calls.

9. Fax over IP

As far as the internet is concerned, a business can generally assume that they will still be able to make use of their existing internet service. As long as a business has a connection to their ISP, you can use your own internet connection and make use of the same types of services that you had before you implemented VoIP.

For instance, if a business has cell phone users, they can connect to the internet over that phone line. They can use the VoIP service that has been set up for their phone. In either instance, they can be assured that their business will still be able to operate.

10. Flexibility

Being able to connect to a VoIP provider doesn’t require that a business be connected to the internet. You can call or even set up conference calls, as you would with a normal phone service provider, by logging in to a VoIP provider website. VoIP service providers allow their service to be used through a mobile app, as well.

This isn’t just for accessing services that are not available over the internet. Accessing office intranets, employee performance reviews, and stock price information are all possible, all without the need for a connection to the internet.  Of course, to take advantage of VoIP you need to have the required equipment and a connection.

VoIP has many benefits for small businesses that will benefit any size or budget. For businesses looking to adopt a secure and reliable VOIP solution,s EMAK TELECOM VoIP system is the best way to go.

VoIP is a better option than traditional phone systems. The reason people employ EMAK for their VoIP system installation is because of their reliability and seamless functionality factors.

EMAK makes it easy for you to connect and be able to place calls anywhere in the world.

Also Read:

• How to Choose the Best Phone System for Your Office
• What To Look for When Choosing the Right VoIP Provider in Montreal

Factors That Influence the Reliability of VoIP

There are various reasons why more and more small businesses are changing to VoIP.

1. Call Quality

VoIP systems benefit from advanced high-definition programs that have significantly improved the quality of call.

2. Streamlined Equipment

Instead of installing special equipment and running cables, businesses that choose cloud-hosted VoIP solutions do not have to buy any equipment or have it installed. The development of VoIP technology and its affordable cost is what makes VoIP an excellent choice for small businesses.

3. Engaging

VoIP is great for small businesses allowing them to engage with their customers as well as employees and utilize the power of communication without wasting time and money.

4. Advanced Features

VoIP is an unparalleled technology that not only covers the features of traditional calls such as call transferring, holding, forwarding, caller ID, etc. but also provides various newer features. Call recording has become a lot easier with VoIP. The game-changing point is that VoIP offers business tool integration and allows your calls to integrate with other communication services such as email and chat.

How Reliable Is VoIP for Small Businesses?

Even though VoIP for small businesses has still not taken over the conventional telephone system entirely, there has been significant growth in the number of small businesses that have embraced this technology. Increased efforts to boost the quality of VoIP for small businesses have made the system more budget friendly but also a reliable option for those who seek more flexibility and convenience when it comes to managing their voice and data systems. Because VoIP solely relies on the internet to function, this service also requires stable internet connectivity. Also, business VoIP phone systems also require a dependable and consistent source of power to operate effectively. Power cuts can be extremely frustrating and may result in decreased productivity and losses that can hinder business growth. Businesses planning to switch to this technology must make sure that they have a backup power source that they can depend on in case of power cuts so as to keep their systems running and prevent interruptions.

Deciding if a VoIP phone system is suitable for your business depends on the quality of the network as well as your requirements. If you are looking for a quality business phone system in Montreal that will make your work easier for you, then EMAK Telecom is the ideal place to be. It is a Canadian-based company that offers the most dependable communication services to small businesses. If you want to take your communication within your organization as well as your customer service to another level, get in touch with EMAK Telecom today and find which phone systems suit your needs best.

Here are all of the criteria that will help you choose the right VoIP provider. But first, let’s understand what VoIP technology is all about.

What is VoIP and How is it the End of ISDN?

VoIP stands for Voice over IP and it describes telephone calls made using the Internet or the Internet protocol. Telecommunication technology around the world is currently being converted to VoIP as the most well-known telephone providers are planning to switch off their ISDN services.

Due to this fact, IP telephony providers with different products and models have entered the market in recent years. However, the basic functions of the various VoIP offers are often similar. We have compiled the following decision criteria that will certainly help you with selecting the right VoIP provider for your business.

Criteria for Selecting a VoIP Provider

• Data Protection

One of the most important criteria for selecting a Voice over IP provider is data security. Providers should follow data protection guidelines and encrypt the data within their system.

• High Reliability

When choosing an Internet telephony provider make sure that it guarantees high availability and reliability. Your business cannot afford down time! Your virtual telephone system should be hosted redundantly and guarantee an availability of over 99%.

A VoIP provider for business should meet all of these criteria and be able to offer corporate customers a powerful, sensible and reliable telephony solution.

• Price-Performance Ratio

Price plays a major role when choosing a VoIP provider. One study has shown that over 50% of companies consider good value for money when choosing a cloud provider.

Providers offer minute-by-minute billing for outgoing connections and various flat rate models to cover the special needs of each individual customer in the best way possible.

• Scalability

Many VoIP providers offer different products that can be set up individually depending on the size of the company. The telephone system from the cloud can be flexibly scaled and will grow with your company.

• Range of Functions

Have you thought about the advantages you hope to gain from switching to a cloud telephone system and how you can facilitate your business communications? This is important so that you know which functions you require for your business.

Perhaps the most basic telephone functions are enough? Or would you also need functions such as Fax2Mail and Mail2Fax, conferencing or even unified communications? Find out which functions are already included in the offers of business VoIP phone systems in Montreal and which must be added on.

Summary

The most important criteria when choosing a provider should be data protection and reliability. The provider should host your telephone system in high-performance data centers and follow data protection guidelines.

Even if VoIP providers are similar, there are sometimes major differences in terms of the price-performance ratio and the minimum contract terms. These factors should definitely be taken into consideration in your decision.

If you have made your decision in favor of a Voice over IP provider, it is recommended to try a test version first. We at EMAK Telecom, for instance, offer you a wide range of affordable, flexible and reliable telephony solutions in Montreal. We have over 17 years of and a long list of clients that are using our VoIP telephone system and are relying on our high-quality and innovative solutions.

If you want to find out more about EMAK Telecom as a VoIP provider contact us right away!

1. Your Phone System Costs a Lot

If you find your phone bill is high, then upgrading your business phone system to Voice over IP (VoIP) will be a hassle-free, cost-saving win. The cost of a legacy business phone system adds up because of on-site equipment, maintenance, licensing, technicians, new phone lines and international calls. A landline business phone system in Montreal or Laval will cost you approximately $50 per line every month and generally only includes local calls. Based on your requirements and the business telephone service provider that you choose (cough cough, Emak Telecom), a VoIP phone system will cost you less than $45 per line and you will be able to determine exactly what your bill will be every month. Once cost, everything included!

2. Your Phone System Has Become Obsolete

Not only is it costly to maintain but it also relies on technology that will become outdated very soon. Every time there is equipment failure, it will get more difficult to find replacement parts and a trust worthy technician who can handle the fix, the first time. It will also become challenging for you to find new technology solutions to add to your tech stack if your phone system is running so far behind. They will not be compatible and it will cause you a lot of stress and frustration.

3. Your Phone System Cannot Grow with Your Business

If your company is growing or expanding rapidly to new locations across Canada and the united States you are ready for a brand-new business phone system. It does not make any sense to hold onto a phone system that does not grow with your business. VoIP adjusts with your business as it expands and develops. Adding new phone lines and users can be done easily with a few clicks. You also have the opportunity to add call features to cater to busier seasons. You cannot find this kind of flexibility with legacy phone systems. They often nickel and dime you for everything and they are very strict about their packages.

4. Your Business Phone System Lacks Essential Features

You might be satisfied with the functions of your current business phone system. After all, it is all about receiving and making phone calls and you may think that it works just fine. But you need to consider the features that come with cloud telephony can take the productivity of your business to the next level. It is not only about the phone calls but also about everything that takes place over the phone systems. There are so many features and options with telephony!

Some examples are:

• Call recording
• Call Intercept
• Digital receptionist / Auto attendant
• Customized music on hold
• Promotions while clients on hold
• Voicemail to email
• Electronic Fax
• Mobility via Smart phone app and windows application. (freedom to work from anywhere in the world)
• & much much more…

5. Your Phone System Is Vulnerable to Interruption

If your business phone system is down, will you be able to keep working? Will your clients still be able to get what they need from you easily? If not, then it means that every phone system interruption causes frustration for your clients and affects your sales negatively. Natural disasters such as power failures, hurricanes, earthquakes or floods, outdated infrastructure, and old equipment can all put your legacy phone system out of the game. VoIP provides a level of disaster recovery capabilities that traditional phone systems cannot match, especially because phone numbers can automatically be forward to your cell phones as a backup.

6. Your Phone System Is Essential for Your Business

On a scale of 1 to 10, how crucial is your phone system for the success of your business? If you use a phone system to provide customer service, close sales, take reservations, delight your customers, talk to prospects and collaborate with your colleagues, you are probably at a 10. Basically, your phone system is what makes or breaks your business, your customer loyalty and your chance of bringing in new revenue. If you cannot operate your business without your phone system, you must get the one that you can rely on in all circumstances. On the other hand, if you already have one that does not offer dependability, then it is time to upgrade.

If you are looking for a reliable business telephone service provider, then EMAK Telecom is right for you. With over 85 5-star ratings in Google, we, at the very least deserve a chance. Our technicians and experts offer the best services when it comes to installing, upgrading or troubleshooting your business phone system. Getting a business phone system has never been easier. Call us today!

Our whole team transitioned to working exclusively from home last week. Rest assured there will be zero impact on the availability of our support team and services. We are all here to support you during these unusual and difficult times.

Helping Customers Telecommute

As an EMAK customer, you have access to many features that can help you and your staff work remotely. For example:

1) You can bring your office phones home (don’t forget your power adapter!) Simply plug your phone into your router and you should be able to make and receive calls as normal.

2) We can automatically have your mobile phone ring when you receive calls on your extension.

3) You can record new messages on your automated attended or voicemail to inform customers of changes to your services over the coming weeks.

4) You can install our mobile app to allow you to make and receive office calls from the app.

As always, if you have questions or need advice on the best solutions for your business, feel free to contact us at [email protected] or by phone.

Keeping You Connected

We will also ensure that services will not be suspended or disconnected for any customers experiencing financial difficulties over the next 90 days. In addition, we will support our customers facing financial uncertainty because of COVID-19 with more flexible payment options.

Network Monitoring

We are aware that significantly increased demand on carrier networks has led to intermittent call connection issues in the past few days. This has been particularly significant for many mobile phone users. We are working closely alongside all our vendors to ensure all calls are completed properly. If you experience any calling issues, please reach out to our support team and we will be happy to assist.

Please continue to take care of yourself and your family during this difficult time.

Thank you for being a valued EMAK Telecom customer.

We are able to port in your numbers for free. In many cases it is even possible to transfer your lines to our network in the same business day.

Contact our friendly, dedicated team today to get started!

(514) 400-0226

Sending Word and Excel Files via eFax

For users that are subscribed to our eFax service, you can log into the EMAK Unity portal and navigate to Apps > Fax Server. From there, click on New to create a new fax.

To attach a Word, Excel or PDF file, simply click on the Browse button next to Fax File(s) and select the document you want to fax out. It really is that easy! Before sending your fax, press the Preview button at the bottom of the page to see what your fax will look like before sending it to the recipient.

Getting Help

Need help with our eFax system or any of our other advanced phone features? Visit our support page for all our support options. You can also send an email to support (at) emak.tech or call us directly from any EMAK Telecom phone by dialing *611!

Great news everyone: you can can now dial *611 from any EMAK Telecom phone to reach our dedicated support team! This will connect you directly with one of our support agents. If you don’t get an answer right away, leave us a message. This will create a ticket and an agent will return your call as soon as someone is available.

Of course, you can still call us at (514) 400-0226 from any phone to get assistance as well or email us at [email protected].

You can also check out our Knowledge Base for self-help resources.

We love our customers and are happy to provide one more way to get in touch with us!