Stefan van Welie – Head of Technology from citizenM shares the journey since the opening of the first hotel in Amsterdam in 2008. 

From the beginning, citizenM was not a traditional hotel and was at that time very disruptive to the hotel industry. One of the first things they wanted to introduce was self-service check-in solutions and that is where Enzosystems came in.

In this video review, Demi Bakker from Gr8 Hotel in Breda shares their experience using the Enzosystems Hotel kiosks. She explains how the kiosks fit well in the hotel’s interior and how since they use the Enzosystems self-check-in hotel kiosks, reception staff have more time to answer guest questions and provide a more personalized experience.

In this video review, Janine Zootjes shares their experience before and after working with Enzosystems hotel check-in kiosks. She highlights the main benefits and provides useful information for Hotels that aim to provide a digital check-in service to their guests.

In this video review, Eden Hotel shares their experience working with Enzosystems hotel check-in kiosks and how it benefits the guests and the hotel organization.

Hotel Kiosks cut back on wait times and improve the guest experience and check-in process at the Episode Hotels. When thinking about creating Episode Hotels, we knew from the beginning that the traditional check-in system was a no-go for us, as our goal was to be the first tech hotel in Georgia.

With the Enzosystems’ self service kiosk taking care of most of the repetitive tasks surrounding guest check-in and check-out, staff has more time to increase guest experience by giving personal attention and providing service. As a result, their job became more fun and challenging.