Contact us directly to discuss what type of equipment you need repaired, total quantity and get a quote.
Palletize or arrange ground shipping for your defective units, ship them to our Repair Facility in Upstate New York and relay any relevant documentation to our team.
Skilled techs will Diagnose, Repair and Document your repairs to be delivered in your final repair report.
Each board we process will be thoroughly cleaned, have brand new thermal paste applied, be reassembled to spec and functional tested and documented.
We will contact you to let you know your units are completed and ready to be shipped back. You will receive a final repair report along with your invoice. We have multiple payment options for convenience.
You can arrange pick up of your finished goods and send us any relevant shipping docs for your pick up or we can invoice shipping as well if you prefer us to take care of it.
Our staff of expert technicians with extensive experience in the electronics and miner repair industry has the technical knowledge and ability to repair even the most difficult defects one may find when diagnosing a variety of different electronics. We've repaired 10s of thousands of units. Board-level diagnostics and repair of high value electronics is our specialty.
With a staff of electronics and PCBA industry professionals, we have created a process that is inspired by the same 5S/Lean manufacturing processes found in the PCBA and electronics manufacturing industry, but applied to aftermarket and miner repair. This allows us unique prospective on what works to produce high quality repairs, very efficiently.
We track several metrics during our repair process individually and broadly. Among older generation miners we found our success rate is approx. 85%-90% and on new generation miners, 95%-100% repaired. This matters when your operation is still 12 months out from ROI even and your equipment fails. You want a team with proven results to keep your uptime on target.
One of the most common complaints we've heard from operators is that other repair facilities really drop the ball on communication. We take this to heart. We don't rely on customer portals or sales level email comms with customers to communicate when you reach out. You have access to our on-site management at all times.
US-Based mining equipment vendor, Altair offers a wide selection of high-quality mining hardware, parts and accessories from trusted brands. Inventory strategically held in Missouri to provide fast shipping with top-notch customer service!
Since its founding in 1945, the RTMA has provided invaluable support to the Rochester & Finger Lakes manufacturing community by forging partnerships with industry, academia, and government. We're proud to be a part of the mission to continue this legacy!