FastSpring https://fastspring.com/ eCommerce Solutions for the Digital Economy Wed, 11 Mar 2026 20:08:51 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.1 Video: Avoid These Mistakes When Steering to Your Game’s Web Store https://fastspring.com/blog/video-avoid-these-mistakes-when-steering-to-your-games-web-store/ Wed, 11 Mar 2026 20:08:50 +0000 https://fastspring.com/?p=31173 David Vogelpohl shares how game devs can avoid common pitfalls when steering players from an in-game environment to an external web store.

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In this deep-dive video, David Vogelpohl, CMO of FastSpring and an ecommerce optimization expert at scale for over 25 years, shares essential strategies for mastering the direct-to-consumer (D2C) journey. The presentation focuses on how game developers can avoid common pitfalls when “steering” players from an in-game environment to an external web store.

Using a fictional firefighting game called Blaze Alert to demonstrate real-world scenarios, David illustrates what a high-quality player experience looks like: a clear call-to-action (CTA) with distinct value propositions, a fluid transition to the store, and the inclusion of native payment options such as Apple Pay or Google Pay. 

By following these principles, publishers can create a smooth purchase flow that respects the player’s time and maximizes potential profit.

The video outlines several frequent mistakes, such as failing to mention exclusive web store bonuses — like extra levels or medals — within the game’s CTA, or neglecting to use authentication tokens to automatically log players into the store. David also highlights the importance of keeping “hot deals” sections populated and ensuring that thank-you pages include a direct link or automatic return to the game to keep players engaged. 

Beyond the immediate purchase flow, David touches on technical optimizations such as achieving page load times under two seconds and utilizing specific Open Graph data for social media promotion on platforms such as Discord.

For developers looking to audit their own D2C strategy and supercharge their conversion rates, FastSpring offers expert consultations at fastspring.gg.

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Google Revises Play Store Fees to Give Publishers a Minuscule 5% Discount https://fastspring.com/blog/google-revises-play-store-fees-to-give-publishers-a-minuscule-5-discount/ Mon, 09 Mar 2026 21:49:42 +0000 https://fastspring.com/?p=31162 The revisions come ahead of approval of their proposed settlement with Epic and include separating out their fees into service and billing categories.

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Google is proactively revising its Play Store fees, apparently related to its proposed settlement with Epic. 

The settlement is yet to be approved, but the revisions include a breaking out of Play Store fees into two categories: service fees, and billing fees

What Are the New Fees Google Is Proposing?

Previously, the 30% fee contained what is now known as the service fee and the billing fee. With this announcement, Google is splitting that in two.

The service fee will be 20% for purchases made on existing installs, 15% for new installs, and 10% for recurring subscriptions.

The billing fee is 5% for processing payments through Google Play’s billing system.

This means that for the vast majority of transactions (i.e., existing games that process in-app payments through Google Play), the fee is 25%, only 5% less than the previous 30% single fee.

Note that the above fee calculations apply to earnings after the first 1M; the service fee on the first 1M is only 10%, adding up to 15% if the 5% billing fee is added. Please refer to the Google announcement linked above for clarification on the various fees and how they add up.

Why Is Google Proposing Two Separate Kinds of Fees?

In the U.S., the separate fees appear to be in service of Google’s intention to allow developers to offer their own billing systems, with the Standard service fees being charged regardless of billing method, and then the Google Play BIlling Fee charged additionally for using Google Play Billing. 

When Will the Google Play Store Fee Revisions Take Effect?

Per Google’s announcement, these fee changes are being rolled out on a staggered schedule, first hitting the EEA, UK, and U.S. by June 30. 

Then the changes will hit Australia by Sep. 30, Korea and Japan by Dec. 31, and the rest of the world by Sep. 30 of 2027.

Where Can You Learn More About the Proposed Google Play Store Fee Changes?

Additional fee breakout details and terms can be found in the Google post linked above. Additionally, The Verge has published a redlined version of the five-page court document outlining Google’s and Epic’s proposed changes, as well as the full 15-page court filings (with redactions).

FastSpring has been covering cases such as this one since 2021. To read up on the history of the Google vs. Epic cases (and other global cases and regulations regarding mobile app and games monetization), check out FastSpring’s Industry News archive.

About FastSpring

FastSpring is how gaming studios and mobile app makers sell in more places around the world. For over two decades, FastSpring has been a payment provider you can use to sell apps, games, or in-game items on your website, web shop, or embedded directly into your app with fully customizable and branded checkouts just for you. FastSpring allows you to offload the complexity of global payments, sales tax and VAT compliance, player payments support, and many other aspects of payments management. Spend less time managing your payments and compliance and more time making great apps! 

Learn more about FastSpring for mobile apps or FastSpring for games

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AI-Powered Answers, Right in the Docs https://fastspring.com/blog/ai-powered-answers-right-in-the-docs/ Mon, 09 Mar 2026 19:29:00 +0000 https://fastspring.com/?p=31160 FastSpring’s new AI-powered search lets you get clear guidance in conversation format, so you can explore topics without starting over.

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Finding answers in documentation just got a lot easier. Our new AI search lets you get clear guidance quickly while keeping the conversation flowing — so you can explore topics without starting over.

Example: You want to create a subscription. You can ask:

“How do I create a subscription?”

The AI responds with step-by-step guidance:

“To create a subscription, go to Catalog > Subscription Plans and click Create Subscription. You will need to define the price and interval.”

From there, you can follow up:

“Can you explain the interval options in more detail?”

The AI keeps context and replies:

“Certainly. The interval determines how often the customer is billed. You can choose Adhoc, Day, Week, Month, or Year.”

This conversational approach helps you explore features in depth without having to repeat questions or scroll through multiple pages.

Key features of the new AI search:

  • Context-Aware Follow-Ups: Keep the AI “in the loop” so follow-ups build on previous answers.
  • Use Your Own AI Tools: On any doc page, you can use your own ChatGPT or Claude with that page’s content as context and even copy Markdown for internal use.
  • Faster Navigation: Quickly find the right docs and related topics without guesswork.

Note: The AI works from documented content only. If a topic isn’t covered yet, it may not have an answer. Documentation remains the source of truth.

The new AI search turns documentation into a conversation — making answers faster, exploration easier, and learning more intuitive.

Explore the Ask AI documentation to discover features, tips, and best practices.

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D2C Trends With Chip Thurston on the two & a half gamers Podcast https://fastspring.com/blog/podcast-d2c-trends-with-chip-thurston-on-the-2-5-gamers-podcast/ Fri, 06 Mar 2026 21:18:09 +0000 https://fastspring.com/?p=31161 FastSpring’s Head of Gaming Chip Thurston visits the two and a half gamers podcast to discuss all the latest news and trends in direct-to-consumer monetization around the world.

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FastSpring’s Head of Gaming Chip Thurston returned to the two & a half gamer’s podcast to discuss all the latest news and trends in direct-to-consumer monetization around the world.

In particular, they discuss how steering is still allowed in the U.S., and there are no fees (for now). But that window is closing.

Just a few of the other highlights of their discussion include: 

  • Japan’s 15%-20% platform fees.
  • Brazil joining the party.
  • Apple’s 7-day attribution window.
  • Google’s 24-hour window.
  • Why this might actually increase D2C adoption.
  • How to treat web shops like ecommerce brands.
  • Why hybrid monetization is the real play.

And so much more!

Listen to or Watch the Full Episode

Watch below or find the podcast on your favorite podcast service:

Listen on Apple Podcasts
Listen on Spotify

About Chip Thurston

Chip Thurston is the Head of Gaming at FastSpring. He leverages over a decade of gaming industry experience to help FastSpring’s game publishers define a best-in-class strategy to monetize and market their games direct to consumer.

About FastSpring

FastSpring is how gaming publishers sell in more places around the world. For over two decades, FastSpring has been a trusted payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. FastSpring allows you to offload the complexity of global payments, sales tax and VAT compliance, player payments support, and many other aspects of payments management. Spend less time managing your payments and compliance and more time making great games! To learn more about how FastSpring supports game developers, visit fastspring.gg.

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Beyond the App Store: A Guide to App2Web Mobile Monetization https://fastspring.com/blog/beyond-the-app-store-a-guide-to-app2web-mobile-monetization/ Mon, 02 Mar 2026 18:20:42 +0000 https://fastspring.com/?p=31147 A guide to app2web monetization: the regulatory landscape, the benefits of app2web, how to monetize your app, and how FastSpring can help.

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Key Takeaways About App2Web Mobile Monetization:

  • App2web flows enable mobile app and mobile game developers to steer users to their own external web store to complete transactions outside the “walled gardens” of Apple’s App Store and the Google Play Store.
  • Doing so allows developers to avoid hefty commissions paid to app stores — but also to more directly own their relationship with users and gather invaluable first-party data.
  • Steer Safe™ from FastSpring offers a quick, simple way to launch app2web with secure, localized checkout and the most popular global payment methods.

For over a decade, the mobile app economy was defined by the walled gardens of two tech behemoths: Apple’s App Store and the Google Play Store. For developers of digital-first businesses — including mobile apps and mobile games — hefty commission fees of 15% to 30% were par for the course, a necessary evil to gain access to these marketplaces and consumers who frequent them.

Today, that’s changing. A series of landmark legal rulings and shifting regulations around the world are breaking down those walls, making mobile monetization outside of app stores possible and offering developers a way around those hefty fees.

App2web flows, which steer users from within an app to your external web store to complete a purchase, are a big part of that.

Below, we cover:

Prefer to watch a video presentation about app2web monetization? Our experts presented an earlier version of this content at a Business of Apps event in Oct. 2025. Watch the full video here.

FastSpring is how gaming studios and mobile app makers sell in more places around the world. For over two decades, FastSpring has been a payment provider you can use to sell apps, games, or in-game items on your website, web shop, or embedded directly into your app with fully customizable and branded checkouts just for you. FastSpring allows you to offload the complexity of global payments, VAT and sales tax compliance, player payments support, and many other aspects of payments management. Spend less time managing your payments and compliance and more time making great apps! Set up a demo or try it out for yourself.

The Shifting Regulatory Landscape Around App Stores and Mobile Monetization

The transition to web-based monetization is powered by a number of legal decisions that have redefined what steering looks like for mobile developers. These rulings have effectively legalized and protected the practice of guiding users to a website to find a better deal or additional options.

These changes mean that, for the first time, you can explicitly message users in-app about better deals or exclusive content available on your own web store without fear of account suspension.

Why Go App2Web? (Hint: It’s About More Than Fees)

While saving on marketplace commissions is a significant driver, they aren’t the only reason top-tier developers want to sell outside app stores. In a 2025 survey of mobile gaming companies, top reasons for adopting a direct-to-consumer (D2C) web store included:

  • Improved access to customer data and insights.
  • More control over pricing and promotions.
  • Improved brand visibility and loyalty.
  • The opportunity to build a direct relationship with players.
A bar graph showing the 5 stack ranked reasons why those already doing D2C chose to do so.

Read the results of our entire gaming industry survey here.

The Value of First-Party Data

When a user transacts through a traditional app store, the marketplace owns the relationship, often providing the developer with anonymized data only. By moving the transaction to your web store, you capture the most valuable piece of data for any business: the customer’s email address.

Having direct access to user data — including geography, platform, language, name, and purchase history — allows you to move from reactive to proactive marketing. You can implement automated onboarding flows, renewal reminders, and win-back campaigns to enhance adoption, promote loyalty, and mitigate churn.

Solving the Attribution Gap

One of the greatest challenges in mobile marketing is the attribution gap created by walled garden ecosystems. Web stores allow you to embed tracking pixels from platforms such as Meta and Google — so you can see exactly which ad campaigns drive paid conversions, rather than just app installs.

This feedback loop is essential for optimizing your ad spend, allowing you to double down on high-performing campaigns and create lookalike audiences based on your best customers.

Pricing and Bundling Flexibility

The web offers freedom and flexibility that app stores just can’t match. On your web store, you can experiment with tiered pricing, custom bundles, or loyalty rewards, with no requirement that they fit into Apple or Google’s rigid SKU structures.

For example, you might offer a “Buy Direct” bonus, such as offering a discounted subscription  or a month of free service, to incentivize the jump to your web store.

How to Launch App2Web in the US

Launching app2web monetization doesn’t require building a massive ecommerce platform. You can start with a simple, secure checkout loop that integrates with your existing back-end systems.

Step 1: Add In-App Buy Buttons

Place clear calls to action (CTA) buy buttons in appropriate places within your app or game — such as your paywall, your in-game store, or a settings menu — that link to your checkout experience or web store.

In the U.S., you can use explicit messaging such as “Buy direct and save” to guide users.

Overlapped screenshots of a mobile phone showing an app with an enlarged blue Buy Direct on Web button popped out for emphasis.

Step 2: Pass Dynamic URL Variables

To ensure the transition is seamless, your app needs to pass data over to your web store. When a user taps the Buy button, use dynamic URL variables to pass their User ID, product tokens, and authentication details to the back-end system.

This allows your web store to recognize the user instantly without requiring them to log in again and adding unnecessary friction to the checkout process. It helps you track who that person is, what they’re doing, and their entitlements.

Then you can use that data to leverage segmentation, for example, or to offer promotions or discounts as related to that user.

Step 3: Localized Web Checkout

With web checkout, you can control the design, data collection, and payment methods you accept. It doesn’t have to be complicated — it can be as simple as your logo, the product they’re purchasing, and the payment methods offered.

It’s crucial to offer localized payment methods that are familiar to your users in different jurisdictions. For example, U.S. users are familiar with mobile wallets such as Apple Pay and Google Pay, which offer quick, seamless checkout for them. In Brazil, users may prefer Pix, while in India, UPI (Unified Payments Interface) is more popular.

Beyond payment methods, your web checkout may also need to be translated into other languages and prices converted into the user’s currency.

Step 4: Communicate With Back-End Systems to Allow In-App Entitlements

Once the purchase is complete, your commerce platform sends a signal — typically via a webhook or API — to your back-end.

Your internal systems then update the user’s account and unlock the digital product or subscription. At the same time, a deep link redirects the user back to your app, where the purchase is reflected in near real-time — as few as 10-15 seconds.

In-App Steering With Steer Safe™ From FastSpring

In addition to circumventing app store fees and collecting user data, another key goal of the flow is driving value for your users. That means creating a smooth, secure loop where the user finishes their checkout on the web, your systems automatically sync, and the app reflects the purchase in near real-time.

If all of that sounds a bit complicated to pull off, FastSpring can help. Our approach to app2web steering — called Steer Safe™ — makes it simple for you to steer users from in-app experiences to secure, localized checkout, and back to your app, all in a matter of seconds. It’s a much faster and easier way to deploy app2web as soon as possible.

A gif showing the flow for a user making a purchase on an android phone using Steer Safe for mobile apps.

It’s back-end agnostic — meaning it works with whatever back-end system you’re using — and is available for both iOS and Android mobile apps.

Learn more about Steer Safe™ from FastSpring.

Leveraging Your App2Web First-Party Data

When you’re just operating in app stores, it can be very challenging to identify who your users are, collect their email addresses, and create a conversation with them. By using the app2web flow, you unlock a lot of that data.

Once you’ve established that direct line to your customers through your web store, you can transform your growth strategy from generic to highly personalized.

Ad Targeting and Retargeting

With a web store, you’re no longer flying blind. By connecting your first-party data to your ad platforms, you can:

  • Identify high-value campaigns: Know which creative assets and which audiences are driving the most revenue.
  • Automate targeting: Ad platforms like Google and Meta can automatically use this data — along with their own algorithms — to better target your ads to the users most likely to convert.
  • Effective retargeting: Show ads specifically to users who visited your web store but didn’t complete a purchase.
  • Build “lookalike” audiences: Upload your list of converted web buyers to find new users with similar characteristics.

Email Marketing

Your email list is your most direct channel for retention, and — as we mentioned above — email addresses are the most valuable piece of data you can collect via app2web.

When you connect this and other first-party data to your email marketing platform, you can easily tailor and target your email campaigns.

  • Personalized onboarding: Send tutorials and tips based on the specific product or bundle they purchased.
  • Automated renewals: Remind subscription users of upcoming renewals with a link to manage their account on the web.
  • Win-back and re-engagement flows: If a user hasn’t logged in for 30 days, trigger an email offer with a web-exclusive discount to bring them back.
  • Segmentation: Segment users to deliver the right message, to the right people, at exactly the right time.

Monetizing With Web2App In Addition to App2Web

Whether you’re in a region where app2web isn’t allowed, or you simply want to improve revenue and user acquisition, web2app is a valuable addition to your toolbox.

This flow creates a funnel through which you can drive user acquisition, and helps avoid fees on the app store. To do this, you’ll need a few parts: social ads or organic posts, a website landing page, and a checkout.

Instead of using the app store as your primary user acquisition channel, you can leverage paid social platforms like Meta, TikTok, or Google Search to send traffic directly to your website. Instead of being reliant solely on the app store listing, you can take ownership of the entire user journey.

When a user clicks on an ad, they land on a high-converting page you’ve designed without the distractions — or limitations — of the app store pages. This also allows you to implement other features like robust A/B testing, pixel tracking, and retargeting strategies that contribute to additional access to user data.

Then at checkout, you gain the benefit of bypassing the standard 15%-30% platform commissions and can offer features on your site that decrease customer churn, such as saved payment methods and account management. You can also offer flexible pricing, bundle products, or discounts that wouldn’t be otherwise feasible if you were paying the cut to the app store.

Once the transaction is finished, you’ll send your user to an app store page link to download and log in, where their purchase is already waiting for them.

Ultimately, this strategy transforms your app from a discovery-dependent product into a conversion-focused powerhouse, where you’re able to control user acquisition from channels outside of the app marketplaces while still keeping the flows that already work for you.

Other Web2App Tips

Funnels aren’t the only way you can improve user acquisition on your website with web2app. Below are a few more tips for how you can use it to improve website conversions and user acquisition:

Incentivizing the Web Visit

To encourage users to leave the app and visit your site, offer additional value that isn’t available in the mobile app interface:

  • Additional free assets: Templates, PDFs, exclusive in-app themes, or resource libraries.
  • Industry content: Educational content, industry insights, and tutorials.
  • Site-exclusive events: Webinars, livestreams, Q&As, or site-exclusive challenges.
  • Community: Forums, community showcases, leaderboards, etc.
  • Loyalty rewards: Badges or loyalty currency for in-app purchases.
  • Reports and tracking: Exportable data summaries and personalized dashboards.

How to Launch Web2App Store Flows

  1. Create a product page with the products available to purchase for your customers. If you only offer a single product, this can be a single, simple page. For more extensive product catalogs, a full web store may work better.
  2. Integrate the checkout experience into your product page as a simple pop-up checkout, for example, or a more customizable embedded checkout. A shopping cart feature may be worthwhile if you offer many products or add-ons.
  3. Process user payments on your web store using Apple Pay, Google Pay, and other popular, preferred, and localized payment methods, depending on the jurisdictions where your users live.
  4. Communicate with back-end systems via webhooks and APIs to allow in-app entitlements — confirm purchases, deliver subscriptions, unlock content, etc. — and send users back to the app as quickly as possible following a purchase.

When done well, checkout should feel like a part of a more holistic experience that users have with your brand. Ensuring the process is seamless and quick — and that the design is consistent across your app, web store, and checkout flow — will help guide users through the payment process and mitigate any drop-off or abandonment.

One Connected Commerce Experience With FastSpring

App2web isn’t a standalone channel or strategy. Think of it more like an additive layer to your existing app and web strategy.

Together, app2web and web2app flows unlock new revenue and richer first-party data. It’s not just about billing, but about developing a direct relationship with your users.

The question is no longer whether you should launch direct monetization on your website, but how quickly you can get it live to start owning your customer relationships. With FastSpring, it’s easier than ever to connect app2web and web2app flows to your app, helping you convert more, everywhere.

FastSpring is how gaming studios and mobile app makers sell in more places around the world. For over two decades, FastSpring has been a payment provider you can use to sell apps, games, or in-game items on your website, web shop, or embedded directly into your app with fully customizable and branded checkouts just for you. FastSpring allows you to offload the complexity of global payments, VAT and sales tax compliance, player payments support, and many other aspects of payments management. Spend less time managing your payments and compliance and more time making great apps! Set up a demo or try it out for yourself.

Frequently Asked Questions About App2Web Monetization for Mobile Developers

What Is App2Web and How Does It Benefit Mobile Developers?

App2web flows enable mobile app and mobile game developers to steer users to their own external web shop to complete transactions outside the walled gardens of Apple’s App Store and the Google Play Store.

Benefits for developers include:

  • Improved access to customer data and insights.
  • More control over pricing and promotions.
  • Improved brand visibility and loyalty.
  • The opportunity to build a direct relationship with players.

Can I Steer iOS and Android Users to My Web Store?

As of this writing, direct and explicit steering is allowed for users in the U.S. and Japan.

For users outside these jurisdictions, developers can deploy web2app flows: Instead of linking directly to a payment page, you can steer users to non-payment pages — i.e., pages that provide some non-transactional value.

It’s less direct, but this strategy works as a one-two punch: you bring them to the web for content, and once they have an account, you can market the store to them directly.

Ready to try FastSpring? Set up a demo or try it out for yourself.

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A Crawl-Walk-Run Guide to Global Pricing and Packaging for Games https://fastspring.com/blog/a-crawl-walk-run-guide-to-global-pricing-and-packaging-for-games/ Thu, 26 Feb 2026 21:17:31 +0000 https://fastspring.com/?p=31145 A crawl-walk-run approach to using your game’s global P&P strategies to get value for both you and your players — without making them angry.

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Game publishers often strive to build expansive worlds with fluid economies, yet many publishers are finding that player experience and real-world profit potential are often stifled by rigid, “cookie-cutter” web store strategies that don’t take into account the global nature of modern gaming.

For example, using a one-size-fits-all approach to pricing and packaging tends to be less fair for players located in countries with lower disposable income, which also limits your ability to increase revenue and profit driven by players in those countries.

We know there is potential to make things more fair for players and increase profits at the same time — but how can we localize pricing without making players angry at a lack of pricing parity between countries?

In this article, we explore how optimizing global pricing and packaging is a delicate balance between driving transaction volume, profitability, and pricing parity. We’ll take you through a crawl-walk-run approach to finding the best formula for your game’s global P&P strategies that can deliver the most value to you and your players — without making them angry.

The ROI of Global Flexibility

Optimizing for profitability with your global P&P strategy is a fairly straightforward concept. The lower your price is in any particular country, the more transaction volume you’ll have, but with a lower profitability per transaction. If your transaction volume increases enough, your total profit for that country will increase, even if your profit per transaction is lower. Easy peasy.

The more complex part of global P&P is when pricing parity across countries is considered. 

For example, gaming is a global and social business. Your players are everywhere and likely interact with each other on Discord, Reddit, or other social media. If you offer players in India a lower price than you offer to players in the U.S., then your U.S. players may learn of your lack of pricing parity between countries and get angry with you. They may even try to game the system by using VPNs or other techniques to try to get access to the lower pricing. Not so easy… peasy.

So how do you localize your P&P globally to maximize profits without making players angry? 

I like to recommend a crawl-walk-run approach to price localization, starting with the least aggressive options and testing into more aggressive options over time.

Global Pricing and Packaging Strategies

(Ordered by Least to Most Aggressive)

  1. No Localization: You offer the same currency and price globally.
  1. Localized Currencies: You charge the same price in all countries, but offer local currencies pegged to the current exchange rate for that currency.

Pro tip: Changing prices frequently due to shifting exchange rates can be confusing for players. I recommend evaluating exchange rates about once a year to set prices instead of changing prices frequently or dynamically. That said, you should take note that exchange rates can change quickly depending on the country and world events, so prices that make sense in January might not make as much sense in March.

  1. Localized Discounts and Promotions: You offer the same products at the same list price (adjusted for local currencies) in all countries, but you offer a limited time discount for that country (e.g., “We’re celebrating our growth in India with 20% off our June battle pass for India-based players!”). Players tend to be more forgiving of celebratory regional discounts causing a lack of price parity vs. a lack of parity for everyday list prices.

Pro tip: Use geo localization on your web store to gate offers to only show to players located in the countries you’re targeting. You can use IP addresses or the player’s billing address (for logged in players) to power geo localization on your web store.

  1. Localized Products: You offer slightly different products for a lower price in specific countries (e.g. “Buy BattlePass Lite for a 50% discount. Excludes bonus skins included in the main battle pass.”). The logic behind this strategy is that if players in one country notice a cheaper price in another country, you can point out that this is because those players get less for that price. Lower price = less entitlements.

Pro tip: Try acknowledging that you’re offering players in certain countries cheaper options with less entitlements to help all players enjoy your game regardless of their access to disposable income. There’s nothing sneaky or wrong about trying to be inclusive and fair.

  1. Localized Pricing: You offer the same products globally, but price differently per country. This is the most extreme example, in which your battle pass costs maybe $20 in the U.S., but only the equivalent of $5 in India. This comes with the greatest risk of player dissatisfaction due to the lack of price and value parity between countries for the same product.

Pro tip: As the most aggressive approach, this should be the last option you experiment with; however, this approach also offers the highest degree of control when optimizing for profits within a specific country. Additionally, if you are monetizing a casual game where players rarely if ever speak with each other, you may have lower risk of localized pricing causing players to be angry at a lack of price parity between countries.

So, What Is the Best Approach for YOUR Game?

The best global P&P strategy for your game — and your players — depends on a near-infinite number of variables, from your type of game, the type of in-game items for sale, player concentrations, and so on. This means that the true best approach is to iteratively test, measure your results, and listen to your players at every step of your journey. 

My advice is to take a crawl-walk-run approach, starting at the top of the list of strategies above, and making your way down the list until your ability to drive profits clashes with your ability to keep players happy. Once you find the right global P&P strategies, the result should be a more fair experience for your players and higher profits for you.

If you’d like help with monetizing your game D2C including advice on your global P&P strategies, request a FastSpring demo or check out FastSpring for gaming.

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Expand Your Reach in South Korea: Announcing Toss Pay Support on FastSpring https://fastspring.com/blog/announcing-toss-pay/ Tue, 10 Feb 2026 17:36:16 +0000 https://fastspring.com/?p=31130 Announcing official support for Toss Pay in South Korea! Reach 19M+ active users and boost conversions with the region's most popular digital wallets.

The post Expand Your Reach in South Korea: Announcing Toss Pay Support on FastSpring appeared first on FastSpring.

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We’re excited to announce that Toss Pay is now live on FastSpring in South Korea. As one of South Korea’s most dominant digital wallets, commanding nearly 20% of the market share, Toss Pay joins our existing support for Kakao Pay. By offering the two most popular payment methods in the region, we’re helping you unlock one of the world’s most tech-savvy economies.

Why Local Payment Methods Matter

For companies looking to expand into South Korea, success depends on moving beyond a “one-size-fits-all” global approach. Here’s how FastSpring’s latest integration drives growth in South Korea:

  • Wider Market Reach: Expand market reach to Toss’s 19 million+ active users. Used by over 90% of South Korean smartphone owners, Toss Pay is an essential part of any company’s growth strategy in South Korea.
  • Boosted Conversions: While global cards are common, the combined dominance of Toss Pay and Kakao Pay means that it’s essential to capture Gen Z and Millennial shoppers who prioritize the frictionless, biometric one-tap checkout experience these apps provide.
  • Operational Efficiency: As your Merchant of Record, FastSpring doesn’t just add a button to your checkout; we handle localized tax collection, compliance, remittance, and currency conversion to KRW automatically.
  • Better Margins & Insights: Leveraging local payment rails reduces transaction friction and costs, directly improving your bottom line. Plus, our platform provides the region-specific data you need to forecast growth accurately.

Ready to learn more about Toss Pay? Take a look at our release documentation or take a look at our list of global payment methods to see how we support the entire global market. Schedule some time with our team today to learn about how FastSpring can help you expand into global markets.

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FastSpring Sponsoring and Speaking at GDC and Community Clubhouse 2026 in San Francisco https://fastspring.com/blog/event-gdc-community-clubhouse-san-francisco-2026/ Wed, 04 Feb 2026 16:59:24 +0000 https://fastspring.com/?p=31125 FastSpring is sponsoring the GDC Festival of Gaming on March 9-13 in San Francisco, and presenting as part of Community Clubhouse.

The post FastSpring Sponsoring and Speaking at GDC and Community Clubhouse 2026 in San Francisco appeared first on FastSpring.

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FastSpring is excited to sponsor the newly rebranded GDC Festival of Gaming, the next evolution of the former Game Developers Conference, on March 9-13 at the Moscone Center in San Francisco. Now celebrating every stage of the game-making journey, this event brings together the entire business-to-business games industry to learn, connect, collaborate, and shape the future of games.

This event will feature redesigned festival halls, themed neighborhoods, immersive networking experiences, world-class sessions, and community-focused events that reflect the creativity and innovation driving the industry today.

Community Clubhouse @ GDC 2026

Also across a full day at GDC’s Festival of Games, Community Clubhouse is bringing together operators, developers, and leaders from indie to AAA to unpack what’s actually working, what’s breaking, and what’s changing fast. FastSpring is excited to be partnering with Community Clubhouse to help bring these discussions to attendees.

Catch FastSpring’s Sessions 

FastSpring’s Head of Gaming Chip Thurston is on deck to present at two sessions on direct-to-consumer monetization for gaming. Don’t miss these informative sessions on the importance of D2C and the nuances of D2C regulations:

Community is Not a Feature: It’s Your Growth Strategy (Presented by Community Clubhouse)

  • Sponsor Speakers: Chip Thurston of FastSpring, Cisco Maldonado of Midwest Games
  • Time: Tuesday, March 10, 12:45pm – 1:45pm
  • Location: Esplanade 160, South Hall

Learn more about this panel discussion.

D2C Crystal Ball: Why Platform Fees Could Actually Be Great for the Future of Web Stores (Presented by FastSpring)

  • Sponsor Speaker: Chip Thurston of FastSpring
  • Time: Thursday, March 12, 1:50pm – 2:10pm
  • Location: Player Engagement Stage, South Hall

Learn more about this Power Talk.

Where to Get Tickets

Visit the GDC Festival of Games Passes and Pricing page to learn more about package options and get your tickets now. 

How to Connect With FastSpring

Check out our panel discussion, our Power Talk, or stop by Booth 461 in the Moscone Convention Center to talk to the FastSpring team about how we can help you take control of your game’s growth.

Want to book a 1:1 session or product demo to happen in person at the event? Request a demo here.

FastSpring is how mobile app makers and gaming studios sell in more places around the world. For over two decades, FastSpring has been a payment provider you can use to sell apps, games, or in-game items on your website, web shop, or embedded directly into your app with fully customizable and branded checkouts just for you. FastSpring allows you to offload the complexity of global payments, sales tax and VAT compliance, player payments support, and many other aspects of payments management. Spend less time managing your payments and compliance and more time making great apps! Set up a demo or try it out for yourself.

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EP42: Act Global, Play Local: What it Takes to Build Global Payments for Games With Lindsay Walker https://fastspring.com/blog/ep42-act-global-play-local-what-it-takes-to-build-global-payments-for-games-with-lindsay-walker/ Wed, 04 Feb 2026 02:59:55 +0000 https://fastspring.com/?p=31122 FastSpring Chief Customer Officer Lindsay Walker explains what it takes to build a global payment offering that players will love.

The post EP42: Act Global, Play Local: What it Takes to Build Global Payments for Games With Lindsay Walker appeared first on FastSpring.

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Are you wondering what it takes to deliver an exceptional experience for your players when it comes to payments and D2C, but don’t know where to start?

In this episode, we interview payments veteran Lindsay Walker about her thoughts around what it takes to build a global payment offering that players will love. Lindsay shares her thoughts on what good looks like, what really matters when it comes to local payment methods, and how you can think about your payment strategy based on the kinds of games you’re making.

If direct payments outside of app stores or marketplaces is a new topic for you, and you’re wondering how you’ll take full advantage of the new trends in D2C, don’t miss this episode of Growth Stage. Watch or listen now!

Podcast Full Interview: Audio

Listen on Spotify
Listen on Apple Podcasts

Podcast Full Interview: Video

Transcript

David (00:04.206)
Well, everyone, welcome to Growth Stage by FastSpring. I’m David Vogelpohl. I support the gaming and digital product community as part of my role at FastSpring, and I love to bring the best of the community to you here on Growth Stage. In this episode, we’re going to be talking about how to act global and pay local. In other words, what does it take to build global payments for your games? And joining us for that conversation is someone who’s done this tip to tail, if you will.

I’d like to welcome to Growth Stage Lindsay Walker of FastSpring. Lindsay, welcome to Growth Stage.

Thank you so much, hi.

I was going to say welcome back, but I think this is your first episode with us, is it not?

You can welcome me back next time.

David (00:47.882)
Okay, okay, good, good, good. I’m looking forward to that. And for those listening and watching, what we’re going to be talking about today, Lindsay is a veteran payment executive and leader. And what she’s going to be talking to us about are her thoughts on what good looks like in building global payment infrastructure. What really matters when it comes to local payment methods, and how you can think about your payment strategy.

even based on the kinds of games you’re making and publishing. So I’m really looking forward to this conversation with Lindsay. For those that don’t know her, again, a leader in the payment space. So if you’re trying to figure out payments for the first time, if you’re used to app stores and marketplaces and you don’t really know how that world works, Lindsay is a great ear to bend. Now, you won’t be able to ask your question today, but I will, and I’m really looking forward to that. So, Lindsay, I’m going to ask you the first question I ask every guest when we’re talking about gaming.

All right. Yeah, exactly. What was the first game you spent your own money on? Not a parent gift but like Lindsay money. Tell me the first

Yeah, it definitely would have been physical currency, right? So kind of dated myself, but I spent money on Street Fighter with an arcade game. And unfortunately, as a child, somebody came up to me and told me that I was too young. And I later figured out that they were actually just stealing the game because it’s that good.

my goodness, you got muscled out by a bully. Was this an adult or a kid that did this?

Lindsay (02:25.614)
I think it was a teenager and I was a very young child, but I just so badly wanted to go and smash those buttons. But I’ve had plenty of time since then to players to play Street Fighter.

Did you have or do you recall your favorite character on Street Fighter that you like to players to play? No. long time ago.

When I had no idea what I was doing then, honestly, I probably wouldn’t know what I was doing now. I’m more of kind of just a button smasher, right, to see what happens. But the tactile sensation, right? Gaming is fun in many different ways. And yeah, no, I loved everything about that.

Excellent, excellent. We’ll have to get you some free games to make up for that bully stealing your game.

Hit me up, please, yeah.

David (03:07.534)
And I mentioned when I first introduced you that you’re from FastSpring. Tell us a little bit about just high level what FastSpring does and what your role is.

Absolutely, yes. So I came to Fastspring as the Chief Customer Officer last year. So happy to be here, have learned so much from the amazing team that is in place. And one of the things that so interesting with what we were doing is really focusing on empowering the gaming space, right? And not just empowering the publishers and the studios, right? But really empowering the players at the end of the day. And so what we do is we empower players to players to play.

right? And we empower players to play where they want to make additional purchases for whatever that means for them, whether the purchase of game or

David (04:01.504)
Okay, I got you and this was like new for me when I joined FastSpring spring originally, but you’re the Chief Customer Officer and like FastSpring kind of has two kinds of customers in a way. Could you help us understand what what type of customers if you will because like there’s like the companies that use FastSpring and then the individuals and I guess other companies that use FastSpring bring to buy stuff. Help me understand how how that works.

Yeah, that’s a really interesting point. And I think it plays into why we’re very good at what we do. So there’s kind of two ways to look at this is that we are dedicated to the end player, just as much as we’re dedicated to our customers, which are the sellers, which are the studios, which are the publishers. And so we can’t do our jobs well unless we are constantly just maniacal about that player experience.

And so I think that is what sets us apart from a more, you know, from an app or from a traditional PSP is that we have to think of both because we are the merchant of record. Another kind of way to slice and dice is that we work with gaming, but we don’t only work with gaming. And I call that out here because it is really important and we’ll get into this a little bit later, but having that diversity with our seller portfolio,

actually plays in really well to our gaming community.

Excellent. Yeah, leveraging that economies of scale and like the lessons learned through multiple segments. So gaming is interesting because, you know, depending on what point of time and what kind of game you’re looking at, it’s very common, of course, for a publisher or studio to never have really had to mess with payments, know, leveraging app stores and maybe distribute games on Steam or Xbox or PlayStation or whatever.

David (05:54.402)
And while other industries might have figured this kind of direct monetization out long ago, a lot of game companies are kind of coming into this like I don’t even know what’s going on here. And one of the ways I find helpful to understand things is to understand like how would I build it from scratch? Like FastSpring is this like all in one solution that does it all for you. OK, great. But like if I built it on my own, what would that look like? So what does building your own payment infrastructure?

look like, like what would be the components and what would roughly go into that?

Yeah, let me kind of take one step back and even address the first part of the question. I think that with kind of moving into D2C, right, to your point, this hasn’t been an area where it’s been an operational need. And so what is really unique here that I love is that it’s just not about

connecting the dots, right? It’s not something that you have to do. It’s done because it’s something that you want to do, right? So there’s a broader strategy that exists behind this that’s different than, know, for example, you want to go and set up a web shop and you want to sell shirts, right? In order to make that happen, you have to do payments, right? But that’s sort of a standalone component and it’s table stakes, right? For you to do that. Whereas with gaming,

It’s just broader than that, right? It’s about connection. It’s about empowering. It’s about building that community, right? With your player base and all the different players within that player base. So it’s, it’s not just this very simplistic kind of like operational need. and that’s what makes it unique, right? In terms of how you’re thinking about it. Now thinking about how you want to go to market. So, you know, you’ve made the decision, you want to have a direct connection.

Lindsay (07:41.644)
with your players, you wanna build that community and part of building that community, right, is offering things within the in-game economy, right? And providing a web store or the ability for them to make purchases. But most games, right, are not focused on a particular geography. So it’s not as simple as, let’s even go back to the you selling shirts example.

If you were to sell that locally, it’s really simple, right? You just need to be able to accept the payments of the people who are physically able to walk into your store, right? To make that purchase. If you’re selling online, maybe you’re very narrowly focused and say, I’m only going to ship within a 50 mile radius, right? Or I’m only going to ship within the United States. Again, that really narrows the focus on what you need to do and kind all the components that go into building a payments infrastructure. With gaming,

You can’t contain your games into any one geography. In fact, the most vibrant communities that are out there, sure, maybe they have some concentrations in certain geos, but the idea is that this is something that people together globally. And then in order to support that global community, you then are required to provide the ability to meet all of those players where they are.

So if you think about how you would go to market, if you had to do it from scratch, right? If you had to go and choose individual tools, there’s a lot that goes into it. You need to consider all of the different entities, right? That you yourself need to have in order to support different payment methods. You need to think about the tax consequences, right? For each of those entities and each of the geographies where you have players paying.

you need to broadly understand not only kind of what your demographic is and who you’re marketing to and how you’re connecting, but how banked those customers are and what their preferred payment methods are. And then beyond that, you’re doing technical integrations to several, right? Several different payment service providers, acquirers, et cetera, in order to support that.

Lindsay (09:57.762)
with gaming on top of it. You also need to consider that there’s going to be some fraud and that you need to protect your good players from bad actors that are coming in, including the in-game economy. So there’s a lot of different components that go into it. And what it comes down to is that you need qualified personnel to support all of that. You need time to do all of that. And then you need ongoing resources to maintain all of that.

So what it comes down to is kind of time to market. I like to think of it, you know, if you’re gonna go into say Brazil, which is a really tricky market, if you are not already there to go local in Brazil, we’re talking about perhaps 18 months. If you are integrated with an MOR, I can get you there in 18 seconds, right? Let’s just turn it on. So let’s just turn it on, set it up. You’re able to go local. You’re able to tap into that market with the payment methods that that market prefers.

you’re able to be local, not push the FX right onto that player base. And this is just an option, right? Like I do think it’s the right move if you’re trying to move quick, if you’re dealing with a global basis, but you know, we are a, we’re an option for those that want to move fast We are an option for those that want to focus on their game, building the best experience and delegating, right? The payments component.

to someone like us where we really geek out on it and we do this all day every day. It’s what we like to do. It’s what all of our technology is focused on. It’s what all of our product is focused on. But it allows you to be you and us to be us, right? And what that equates to is meeting the players exactly where they are in terms of how they want to pay.

That’s a great rundown and I really like some of the analogies you were sharing there. Now you used a couple of acronyms or initialisms that think people might not know. let’s go down a gear here and ask you a couple of questions here related to this. And I think earlier I kind of alluded to like FastSpring all in one kind of thing. And I think you were kind of touching on some of this here, but help me understand in the audience understand.

David (12:16.3)
What is a PSP and what is an MOR?

Sure. Okay. So let’s start with PSP. Very broad term. And by the way, I do speak in initialisms all day, every day. appreciate the call out because I just, it’s just alphabet soup over here. So PSP is payment service provider, right? And this is a very broad term to generally an aggregated offering by a vendor, right? With multiple payment methods that can be card-based payment methods like Visa or MasterCard.

or they may be more local and geographic specific payment methods such as PICS in Brazil or UPI in India. And MOR is what FastSpring is. MOR is merchant of record. So it’s this hybrid model where we are effectively taking on all of the responsibility for the taxes. We are taking on the responsibility if you would like for subscriptions. We are taking on the responsibility for the payments.

and we function as the merchant, the official merchant. However, we do that working with our publishers and working with our studios as the seller. And so we’re taking input, right? And everything is customized, right? To the seller, meaning the studio or the publisher. But we hold all of the liability and all the responsibility.

So earlier as you kind of walked through like how to build your own payment stack, you talked about like, well, I might need corporate entities in certain countries to get access to certain local payment methods. You’re to have like tax requirements, filings, complexities. I’m going to have different payment methods that have all got to be routed when the player is about to buy something.

David (14:06.894)
I have technical work to stitch all that together and maintain it. I need to also do fraud management on top of all this. Yeah, and then as you pointed out, I need qualified people and like ongoing time and energy to maintain all of that. And so if I’m going with a payment service provider, sounds like in a lot of ways, most of that, if not all of it is on me. And then

So will we.

David (14:32.546)
Yeah, and then in a merchant of record, it kind of comes all in one and kind of just works. Is that a fair way to think about it?

Totally, it’s the easy button, right? And I think that where we see a lot of interest and a lot of success is, know, I spend, as Chief Customer Officer, I spend most of my day talking to our customers, right? And what I hear is, tell me what I need to know, right? Tell me what I need to do. But what they’re really saying is, do as much of this as you can, because I want my development team to be…

game developers. I do not want them to be payment infrastructure developers. Now that’s not universally true, right? Everybody has different takes on this. But I think broadly speaking as a vertical, as a market, right? The gaming space is really intent on that just maniacal player experience and the expertise and the interest, right? From the executive level all the way to the people who choose to work there and really dedicate their lives, right? With that gaming passion, that player passion.

their focus is on the game, right? And so it’s so useful for them to have a partner like FastSpring where they’re able to say, okay, you guys deal with this side of it, so I don’t have to, right? It can keep your teams lean if that’s what you’re looking for. But regardless of size, it keeps your teams focused on their core responsibilities, right? Which is building the best gaming experience for their players.

So it’s interesting because as I think about the type of offering that a merchant record has versus a PSP, I like to think of it in this way of like a managed offering versus a DIY self-managed offering. Sure. And in these types of build versus buy evaluations, often we’ll have, you know, miserly, abacus counters like saying like, if I do this internally and do this and do this and do this.

David (16:32.694)
I might be able to grind out a little bit better cost than if I went with a managed offering and you know managed offerings tend to say yeah but if you look at your total cost of ownership it’s actually more to go do all that and I think there’s some really compelling arguments why that’s true in payments in particular but is that really why people go with merchant of record because it’s a lower TCO like you kind of were alluding to this I felt like like it was like more about focusing on their game than trying to like

grind out a half a point margin or something like that. What are your thoughts? Is about TCO or is it about opportunity costs?

think it’s about opportunity cost. I think that it’s also about, you know, if you are, I am not a developer, right? But I assume that I am, right? I’m a game developer and I come into an organization and this is my passion. And I just want to build the best games and the most innovative games and the best player experience. And if my boss comes to me and says, hey, by the way, now you’re doing, you know, financial technology infrastructure building.

not where my energy, that’s not where I want to put my energy, right? So, and I can’t imagine what I hear from a lot of these, sellers, right, our gaming sellers is that that’s not where they want the focus or the energy or the expertise internally. Could they do it? Of course. These are incredibly talented people. But to your point, it’s just like,

Do you wanna grind out a basis point, right? Or do you wanna have a game that everybody is talking about, right? For five years, right? So it’s just, it’s the opportunity cost. The other component too, and I think that this is something that just cannot be understated, is time to market, right? So if you’re interested in saving $5,000, great, but that means that you’re getting $0 for 18 months, right? In this Brazil example.

Lindsay (18:29.646)
That’s fine. So, but you, got to kind of measure that. Do you want to be first to market or do you want to be 15th? Right. Do you want to meet the needs that your, you know, Indian players are expressing it very clearly in Discord servers and Reddit subreddits. Do you want to meet that now or do you want to kind of try to come back and meet that need three years later? Right. So that’s also how you have to think about it as well, regardless of where that energy and that focus is internally.

Yeah, it’s interesting. Particularly I think about the gaming space versus other spaces and you look at technology leaders and product leaders and the developers they lead like even just like you start thinking about executives, directors, C levels, VPs, like the types of problems they’re used to solving isn’t grinding out payment orchestration. It’s creativity, extreme innovation, and it’s just not what payment orchestration is.

it feels like the industry is particularly well-seated for leveraging the merchant of record model, which when you look at payment providers in the space, every single one of them is a merchant of record. Where in other industries, that’s much less common relative to gaming. in the title, we talked about thinking global and acting local. What is the difference to you as it relates to payments and…

the game industry.

I’m gonna start with an anecdote on that one because I think it really illustrates the point. So I’m sure that everybody that’s listening or watching today has purchased something online at some point. If you haven’t, not even sure why you’re watching this.

Lindsay (20:11.79)
So making this assumption confidently here. But if you have ever purchased something, whether it’s an airline ticket, right, if you’re flying, know, not, you know, internationally, things of that nature, you may have seen a situation where you are presented with a currency that is not your home currency and you’re doing the mental math. Maybe you’re going and you’re searching up kind of like, okay, what’s the conversion from, you know, 450 euro to USD, right? And you get a rough

idea and then you get your credit card statement and you might have a slightly different number on that. And then certain with certain credit cards, you may then see an additional charge closer to the end of the month, right? That shows that you have a foreign conversion rate. And that’s really frustrating for people, right? It’s really frustrating to see that, right? But that is that is exactly what happens when you are thinking global and not acting local.

because in order to present in a buyer or a player in this case, and a player’s home currency, and in order to have that currency be exactly the same on their statement, bank statement, credit card statement, as it is with what you show, you have to be processing locally. So it’s not just thinking locally, right? It’s processing locally. And that’s what we provide.

One thing that we have found, again, it’s just this absolute maniacal focus on the player experience and understanding too that these are at the end of the day, these are purchases that people do not have to make, right? And there is a degree of frustration and friction and expectation that exists right with this. so…

If you are showing your US players $5 and they get charged $5, right? But you are showing your European players, you know, five euro and they’re getting charged 505, 550, right? Whatever the case is, there’s a degree of frustration that you’re not meeting them where they are, that you don’t really care about them, that they’re sort of an afterthought. And this is not something that you…

Lindsay (22:24.834)
right, as a merchant yourself would know necessarily unless you’re coming from the payment space. these are kind of like, I think what we offer too is we’re able to peek around corners, right? We understand the implications of thinking global and acting local because this is what we do all day, every day. Like I really, really love what I do. And I love working with creative folks, but I also realize that we are very

operationally like down to the tax, right? And, you know, I leave the creativity to kind of, you know, the gaming side of things and everything else, but I’m here to protect the player experience just as much as they are there to protect the player experience, just in different ways.

Yeah, and so that player experience is such a good point to call out there. like, help me understand if I’m thinking about this right. So like I have a friend, believe it or not, based in Australia, and he was telling me that when they were selling their products through a PSP in the US, they had fairly low approval rates. And he felt that was because they were based in Australia processing in the US.

And from his perspective, that meant his business didn’t make enough money. But from his customer’s perspective, it meant why doesn’t my card work? Yeah. Right. And so it sounds like what you’re saying is like, yes, I can I can think global and say like, well, I want to sell in the US, so I’m going to accept credit cards, I’m going to sign up for a PSP. Right. But if I don’t act locally, I might not get the approval rates I as a business need.

or my customers expect when using the payment methods that they prefer and know and love. And it sounds like that might be a similar example to like how I might be thinking globally, but not acting locally. Is that fair?

Lindsay (24:22.286)
Absolutely fair. And I wouldn’t expect anybody to know this. There’s no college course. There’s no university course, right? There’s like, there are some good books. There’s better stuff out there than when I started, right? But that being said, you really, this is just stuff that you have the experience and what our team, right, inside FastSpring does, both the go-to-market team, right, which you’re on, our sales team, our PSI team, our customer success team, our job is really to educate.

more than anything else, right? About what this means. So yes, it’s everything from the end pricing being different, right? And why is it different? Why do you not care about me? Why is it this for the US customers and why is it this for me in Australia? It is maybe you’re having lower approval rates to your point with this example that you gave from your Australian friend.

could also be the reverse too, where you don’t understand the risk profile, right? And so that’s a little too open. And all of a sudden people find that, right? And they exploit, right? The lack of understanding, right? And not having the right controls in place. You can see things like simply not having the payment methods that make sense for the market, right? So imagine, I’m gonna give two examples.

Imagine you have somebody that is coming from outside the US and they go into the US market and they do not offer credit cards. They only offer wire and ACH. I don’t care what you’re selling, right? Unless you were doing property tax payments online, right? With your county, it’s just something where you’d be like, what are you doing? Like, I want to use my card for this. I want to get my points, right? Like how, how are you not offering this? This is, this is crazy. and on the flip side,

many Americans, US companies will go into other markets, right? So they’re acting locally just to themselves. They’re acting domestically, right? And they’re thinking globally and they go into markets like say the Netherlands and they don’t offer iDEAL right? And that is the majority of the market. The majority of purchases online are made using iDEAL, not using credit cards. unless you know that in advance, right? You are really not

Lindsay (26:44.45)
meeting and empowering your players, right? Based off of their unique geographies and the unique sort of payment infrastructure, right? That exists differently in different pockets of the world.

Okay, that makes a ton of sense and obviously geography plays a big role like you mentioned in Brazil, like everybody uses Pix device stuff. Like why would you go to market in Brazil without Pix from the gaming perspective? Are there nuances like if I’m a casual player versus a mid or hardcore player, does that influence how I might think about my payment strategy from other aspects of gaming?

It does, and not totally always in the way that you think, but one thing that is really important is to kind of understand the risk profile, right? So, you know, in-game economies are something that there are different shows on that, right? It is a fascinating, fascinating area. But kind of where you have people that are bad actors that are trying to go in and capitalize you, strolling cars, what have you, you you really need to understand the different risks

profiles of these different payment methods, depending on kind of where you’re seeing this risk profile. So I can’t tell you, right, that somebody can reach out to me on LinkedIn, right? And then I can give them just a perfectly customized answer. One of the things that we do is we really dig deep, right, with our gaming customers and understand their players and understand what’s been going on so that we can craft

the best setup for them and craft the best risk profile for them. There’s always a balance between keeping the bad actors out, right? And letting the good actors in. It’s never perfect. It is always a work of process. And that’s why I go back to, to kind of the cost of ownership. This is not a set it and forget it, right? Like this is something that you need to be constantly monitoring. And it’s something that you need to adapt and you need to pivot when necessary. And you need to understand how all the pieces fit together. So.

Lindsay (28:52.13)
that is sort of an element with the type of player that you have. The other piece to this too is, you know, there’s the casual players, but before we even kind of get to that side, I would say another area is age, right? So if you have younger players, you need to understand what payment methods they have access to. And so what we see is, you know, in gaming, we have a lot of very dedicated younger players that are out there and many of them are using gift cards.

right? Because that’s what they’re spending, Their Christmas, their Hanukkah money, like everything on. And so you need to understand kind of, how you turn the dials for the risk profile, make sure that you have everything set up so that you’re able to accept those. And then the final piece for your exact question is how do you make sure that you’re offering the right thing kind of depending on the type of player and the type of purchaser that you have? And the long, the short of it is

this is where it kind of goes beyond just like the what payment method are you offering to which payment are you offering per order and how do you understand how that could or should change based off of your understanding of is this a repeat player, right? Is this a casual player? Like how much data do you have and how for, you know, at its core, I would say for casual player.

you need to reduce the friction as much as possible. So maybe that means that I understand that you are coming in with an iPhone and you’re making a purchase on your iPhone. So I’m only gonna offer you Apple Pay. That is the simplest, least friction way for you to make that payment. I do not want to offer you a whole slew of different payment methods, because that might confuse you, that may give you analysis paralysis, right?

And so there is kind of an art form to, you know, how you structure things once you understand what payment methods you have access to. It’s not just give them every payment method. It’s give them the right payment methods at the right time for the right player.

David (31:02.316)
It makes a lot of sense and I think like from a personal level I’m probably both casual and hardcore of course depending on the kind of game I’m playing but like Disc Golf Valley is my favorite mobile game right now. I consider myself casual. It’s a subscription. I pay for it but I would not jump through a bunch of hoops to figure that out. I’m not changing payment methods or anything. Of course my age and that plays into that.

My son is like super into Roblox like surprise surprise of course. He’s very hardcore about it and like he has gift card money from grandma that we use for that sometimes sometimes he’ll come up to my desk with like a $20 bill like can I use this to buy some Robux and and like it’s interesting to me with this trend of D to C and web stores and I don’t think people really think about this a whole lot but like it actually provides an avenue to unlock payments that you weren’t going to get.

through the app store like a gift card grandma thing like that’s not tied to his Apple account. So having the Roblox store for me to go and use that on his behalf is has been very helpful. I think it’s an interesting part of it. Another thing that stood out to me was just the variety of payment methods, particularly VIPs use where I use a debit card once to credit card one. It’s like that kind of thing.

And so I think it’s important. It feels like it’s important for folks to really not just consider the geography, but also the kind of game and the kind of players they’re going to be serving when they think about like their payment strategy.

Yeah. One thing I’m giving you an answer to a question that you didn’t totally ask, but it kind of, you know, I thought about something that as you were saying that the other thing that’s really interesting too, is that when you are the one that is offering the payments, whether that’s through an MOR or elsewhere, you’re also responsible for the charge backs and you’re also responsible for the refunds. And both are good, not getting a charge back, but being responsible for it. That gives you information that gives you data, right? On how

Lindsay (33:07.278)
what that player means to you, right? What that player means to your game. And so what is different too is that if you don’t own that payments flow, you don’t own the ability to make a choice on the refund, right? So maybe this is a VIP player and maybe you’re like, I want to make an exception in your case and refund, right? You’re unhappy, maybe it’s a big Twitch streamer, et cetera. If that person is purchasing through an app, right?

It is not within the ability of that game to make the choice, right? That publisher, that gaming studio can’t make the choice on how they’re going to do that refund. That’s out of their hands. And then the same thing with chargebacks too. Like you want to understand, right? Like, do you think this person is a VIP? But actually, right? They’re calling their bank and saying, this is fraud, this is fraud, this is fraud. You want to cut that off, right? It pollutes in-game economy. It’s not a good actor. So it’s also just,

collection of data, right? That is important to have that 360 view that you don’t receive otherwise.

So speaking about fraud and bad actors, and this was one of the interesting things for me when I started to learn about payment fraud, like in the grand scheme of payments, there’s like two kinds of fraudsters to two expressions of fraud. I’m testing a card to see if it works and I’m trying to use the card somehow to convert that fraudulent activity into money. And it feels like the third piece that maybe is a little more gaming specific is

I might also be using a fraudulent card to influence my ability to make progress or gain advantages over other players in the game. Yeah. I’m just curious, you know, gaming, it feels like has this giant target on its back when it comes to fraud. Is that true? Like, is it very common that publishers in studios, whether they use virtual record or PSP, are they like, is this a big deal you have to deal with all the time and be really good at?

Lindsay (35:10.99)
It’s a massive deal. It’s such a big deal. And I will say that the more popular the game, the more popular it is for everyone, including bad actors. It is also something where you have to, it is an art and a science, right? There is no tool out there.

ours anyone right that you’re going to beat go and be like boom turn it on you are good everything is perfect every single bad actor is blocked and every single good actor is able to make the purchase like does not exist you are constantly monitoring and pivoting and adapting right to different fraud patterns that are going out there you have to

really clearly understand the purchase behavior. You have to understand the geographies. You have to understand the risk that is inherent with certain payment methods. Can you reverse them? Can you not reverse them? Do you get notifications? How long does it take to get that notification, right? Like how is that data pool coming in? You need to understand the age range. You need to understand so many different things. So there’s a lot of different data points and there are a lot of different tools out there, but no.

tool that exists is functional and effective without really intense monitoring. So we have an entire team internally that is day in, day out, 24-7, 365, watching what is going on and adapting to those changes. let me give you an example here. If everybody takes a credit card out of their wallet, the first eight digits used to be six, now it’s eight.

It’s called the BIN, it’s called the Bank Identification Number. That is generic. Everybody that has your exact card, let’s say it’s a Venture X from Capital One, that’s all gonna look the same, right? It’s issued by Capital One, it’s this type of card, et cetera, et cetera. Now, sometimes you will see fraudsters, right? Bad actors who are targeting a specific type of card, they found some sort of exploit, right?

Lindsay (37:16.334)
And so we can do things like we can shut down that BIN really quickly, temporarily, of course, until they get things under control. And again, it’s, you know, I want people to think it’s not just about the financial consequence. Of course it is, right? Like if these are chargebacks, you’re going to get debited. It’s just not a choice. That’s how it works. But importantly, your players.

Your responsibility to them is to protect them right from bad actor. Is it your they expect an un polluted environment to participate, right? So one thing to think about too is that if you’re not doing a good job with fraud and you’re letting too many bad actors in, you’re going to see the good players not want to play, right? It’s not fair. It’s not fun. You know, like they’re frustrated. Like why would I purchase anything if you know, the whole economy is off kilter?

And then the other side of that is if you’re blocking too many good players your whales, right? Your big spenders your dedicated player base even your casual your casuals are not gonna try again They’re gonna be frustrated and be like, all right, like whatever I’m gonna move on And your your big players your whales your dedicated folks, right? They’re gonna be really angry and frustrated and oftentimes that Moves to online forums, right where they’re expressing their frustration. So

It is a big deal, right? It’s not just about the dollar amount. It’s about the brand pollution that happens if you don’t get things right.

So this kind of gets back to the point you were making earlier like if you were going to build your own orchestration layer and like your own payment solution without like offloading to like a merchant of record You said you kind of need to qualify to people and ongoing resources So from a fraud perspective and I’ve I personally know that AI is part of the mix that FastSpring uses There’s not like a like a magic AI switch I can throw and then peace out and everything’s gonna work just fine

David (39:17.42)
seems like you still need that learned and experienced hand on the wheel. Yeah. Sorry. ahead.

No, I was gonna say, yeah, I think that’s true. I mean, look, if you have an amazing idea that’s gonna solve everything, let’s go into business, right? We’ll do a little side hustle, like I’m all about it. But the reality is, is that nothing exists now, right? And there’s still nuance, right? And decisions that are made in real time by real people, right? That do this all the time. You know, one thing that we see a lot, and we will probably get into this, we work with different types of business.

the fraud patterns that we see for gaming are really gaming specific, right? So something that we see often is telegrammering fraud, right? Where they’re selling stolen cards, right? They’re targeting certain BINS they’re targeting certain issuing countries. An issuing country is the country of the bank that issues your card, right? So for instance, you and I would have US issued cards, but there are certain targets that are going on, like you…

that doesn’t flow into AI, right? You have to react to that in real time and you have to have the ability to understand is this just noise, right? Or is this really happening in real time? So we use the best technology that is out there. We have machine learning, rules-based, AI, all of it, but that is not effective, right? Unless it’s harnessed by a person that knows what they’re doing or in our case, a team of people that know what they’re doing.

Makes sense. And I know that there’s like very sophisticated implications if you get it wrong. I mean, obviously your own costs can go up from fees and fines and stuff if you handle that improperly. If you’re a pay to win game, obviously that can create a lot of unfortunate outcomes for your players. it sounds like, know, you know, gaming companies spend so much time focusing on eliminating cheating.

David (41:12.802)
because it leads to frustrations for legitimate players. And cheating at payments also can do that. And I think that’s probably going to be an aha moment for a lot of people watching and listening.

There is no difference in my mind between the two aims, right? Cheating, you’re using a tool, right, you’re still polluting the in-game economy. If you are cheating by using a stolen card, right, and then selling those account takeovers, whatever, it’s the exact same thing. You’re still polluting the in-game economy.

Yeah, not good at all. Now you mentioned before, you know, FastSpring obviously is heavily focused on gaming, but there’s other industries as well. And we talked before about a little bit about like your reputation with the upstream payment service providers and how fraud can affect not just your game, but also like your relationships with payment processors. How we help people understand like, what does that mean? Like what is your

reputation mean in the context of payment providers and why is this important?

Yeah, this is another peeking around the corner type of thing. You don’t know what you don’t know. And, you know, I applaud anybody that wants to try to DIY, but there’s a lot of things, right, that you’re not going to find, you know, in a handout or, you know, a chat GPT prompt, right, when you’re talking about how to set up your own payment stack. So we, we work a lot with gaming and we love it. There’s a specialization, right? Like I could talk about it all day long, but

Lindsay (42:47.362)
We have a really large seller portfolio. So we manage many, many, many different customers and not all of them are gaming. Some of them are small, some of them are big. We have a very good mix. We do a lot with software. We do a lot with B2B. Now, why does this matter at all to somebody who is in gaming? You would think that it doesn’t, but it does actually a lot. Because gaming can be so prone to fraud attempts,

right, but we do a really good job with blocking it, right, but we still get a lot of attempts that are going in there. And that’s important to note. And what you were talking about is that, you know, the flow, the way that it works is, you know, you have your issuing bank. using this example, it’s a Capital One, Capital One, I have a Capital One Visa that connects into the Visa system. There’s an acquiring layer. There’s some other layers that are in there. And eventually it ties to something called a mid merchant identification.

That’s your account number, right? But if you think about it, the best way to describe this to non-payments people, it is your social security number. And it is something where depending on all of your history, right? You get a FICO score that’s around that. And that determines kind of like how credit worthy you are. And it’s not a perfect analogy here, but it’s pretty darn close. So because we have so much business that is not prone to fraud,

because there’s really not anything that they can do with stealing some B2B software with a stolen card. It’s just not worth their time. We have very clean, very low risk traffic. We also have 20 years of processing history, right? So that means that, you you want to talk about AI and algorithms, these issuing banks, whether it’s Capital One or your community credit union, right? That’s issuing, you know, a Visa card.

they all start to understand, they start to see FastSpring. They’re like, all right, FastSpring knows what they’re doing, right? We trust these guys. And so we come with a reputation that precedes you, right? So when you sign up with us, we’re able to bring that good reputation and that reputation with these issuing banks ultimately is what allows us to have higher approval rates.

Lindsay (45:02.68)
So think of it this way, if there is just a small tiny question, right? As to whether or not this transaction is safe to accept, yes or no, if it’s FastSpring they’re gonna lean more toward yes, because we have that reputation. If you are somebody who is brand new, maybe you’re Australian friend, right? Who’s like new, but also from a different country and also kind of has some maybe some weird setups, right? I’m gonna lean toward no. I don’t know anything about these guys.

And so that is where kind of you get the best of both worlds where we have this gaming experience, but because of the breadth and the scope of our seller portfolio base, right, we bring this healthy reputation and this lower risk profile so that we’re able to tweak the dials just right when it comes to fraud. But ultimately the reputation of our mid, right, is what is bringing these approval rates higher than where they are often lower for the gaming space.

my favorite sayings is if you want to go fast go alone. If you want to go far, go with others. it’s a blended approach is helpful to go far here along with the length of experience and reputation as well as just delivering low risk transactions to those upstream providers. My second to last question for you here. So, you you’ve talked a lot about

kind of how FastSpring approaches these things and FastSpring in a lot of ways is a specialist, right? And one of the key areas we specialize in is gaming payment service providers. It feels like tend to not be specialists. And we’ve talked about build versus buy TCO and opportunity costs. But help me understand like, why is it important? I mean, why is it important to choose a vendor in payments that gets gaming versus, you

may do it as part of a generalist and very broader mix.

Lindsay (47:02.866)
Yeah, I think it comes down to if you don’t have energy and focus and expertise on this particular vertical, you can just miss these important nuances, right? So, you know, if somebody is going to, you know, if you’re just going to a generic PSP, really qualified, great experts on payments, right? And broadly on what a particular geography needs.

But what gaming requires is something different. It requires sort of the understanding of the interconnectivity with the risk profile of both the players and the risk profile, the payment itself. What is also often missing is sort of like, what payment stack should you be offering, again, to the right player at the right time in the right geography? And so,

that you’re just you’re missing out on, know, like understanding the gift cards and sort of, the the cash app side of things. You’re missing out on understanding kind of like, oh, that makes sense. But it makes sense if you’re over 18. It doesn’t work for anyone under 18. And that’s all of our market, right? For this particular game. So there are different things that are out there. I would say just as important to kind of going to the PSP is also thinking about

generically, just using a risk tool, right? Like, do they really understand? They offer you a set of options. They offer you a lot of different dials, a lot of different switches. So they offer you the ability to do it yourself, but you have to know what to turn up, what to turn down, what to flip on, what to flip off. And again, going back to it, that is not a set it and forget it situation, right? That could be, that might be something that you tweak, you know,

multiple times a day, right? If you have a big season release, you might have to be monitoring in real time and kind of adjusting those dials. That is something that we do. That is something that we watch. But again, you’re given a set of tools, right? But you still have to build it yourself and you still have to have the instructions handed to you. And I think what we bring to it is that we’re gonna build it. We have the instructions.

Lindsay (49:22.254)
but we’re also a partner. we’re sharing the instructions with you and being like, Hey, like this is what we’re going to do. Like, do you have any, you know, do you have any feedback on this? Does this make sense? Are we reading this right? Do we understand your players? So again, it is, you know, we’re never going to give you a generic answer. I think one of the great things about our size and our interest in gaming is that we’re really approaching all of this. Like we have, we have an approach that is 90%, right? But like we take the time to really dig into the details to make it.

to make it 100 % for you and 100 % for your players.

So if I understand that right, if I’m choosing payment vendors that don’t really get gaming, it might put me in a bad spot for the player experience I deliver, might make my life more complicated having to jump through extra hoops and explain things. And then with that bad experience at the end of the day, I might want to flip them off.

Yeah.

Yes. Yep. I’ve been waiting 30 seconds to make that joke. All right. Last question. If people only remembered one thing you said today, what would it be? What should it be?

Lindsay (50:22.702)
You

Lindsay (50:32.952)
What should it be is we are the easy button, right? Let us do what we do best so we can let you do what you do best.

Nice, nice, deliver those awesome player experiences. Well, this has been really educational. I really appreciate you taking the time to explain this to folks. I know this is a new topic for a lot of people, especially as D2C is starting to really take hold and explode. But I really appreciate you taking the time to share today, Lindsay.

Thank you so much, DV.

Absolutely. If you’d like to learn more about what Lindsay is up to, you can visit fastspring.gg. Again, I’ve been your host, David Vogelpohl. I support the gaming and digital product communities as part of my role at FastSpring, and I love to bring the best of the community to you here on Growth Stage

The post EP42: Act Global, Play Local: What it Takes to Build Global Payments for Games With Lindsay Walker appeared first on FastSpring.

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FastSpring Presenting at App Growth Summit LA 2026 https://fastspring.com/blog/event-app-growth-summit-la-2026/ Wed, 28 Jan 2026 16:00:00 +0000 https://fastspring.com/?p=31109 FastSpring is a Gold sponsor at App Growth Summit LA 2026 and will be participating in a panel on how to launch app2web monetization ASAP.

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FastSpring is excited to be a Gold sponsor at App Growth Summit LA 2026 in Los Angeles on Feb. 24. The packed one-day conference for app marketers, growth experts, and product leaders showcases 35+ speakers across 12 sessions and 2 stages.

After a full day of full-funnel strategizing for user acquisition, retention, engagement, and more, round out the day with the AGS West Coast 808s After Party to continue the fun and the networking.

Session: How to Take Advantage of Epic vs. Apple and Launch App2Web Monetization ASAP

Join FastSpring’s Director of Demand Generation Jesse Paliotto along with Hiatus VP of Growth Jeff Wang and Activision Sr. Director of Mobile Marketing Elizabeth Burr for a panel discussion on mobile app monetization.

The panel will dive into the practical challenges of off-app monetization, from getting users to leave the app to converting them on the web and returning them seamlessly, and they’ll discuss how teams are balancing higher margins with conversion risk — including how to build flows that protect both the user experience and revenue.

Check out the panel at 12:10 p.m. 

Where to Get Tickets

To request your invitation to the conference, visit the App Growth Summit LA 2026 page.

How to Connect With FastSpring

Check out our panel discussion, or stop by our booth to talk to the FastSpring team about how you’re currently approaching monetization — and how we can help take your app growth to the next level!

Want to book a 1:1 session or product demo to happen in-person at the event? Request a demo here.

FastSpring is how mobile app makers and gaming studios sell in more places around the world. For over two decades, FastSpring has been a payment provider you can use to sell apps, games, or in-game items on your website, web shop, or embedded directly into your app with fully customizable and branded checkouts just for you. FastSpring allows you to offload the complexity of global payments, sales tax and VAT compliance, player payments support, and many other aspects of payments management. Spend less time managing your payments and compliance and more time making great apps! Set up a demo or try it out for yourself.

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How to Sell a Mobile App or Game Outside App Stores https://fastspring.com/blog/how-to-sell-a-mobile-app-or-game-outside-app-stores/ Tue, 27 Jan 2026 20:03:08 +0000 https://fastspring.com/?p=29111 Info on app store rates & practices, selling outside the app stores (a.k.a D2C or app2web), industry legal news, and how FastSpring can help.

The post How to Sell a Mobile App or Game Outside App Stores appeared first on FastSpring.

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Key Takeaways About Selling Outside the App Stores:

  • Mobile app marketplaces such as the Apple App Store and Google Play Store make app distribution easy, but they charge steep fees.
  • There are a few important components to selling outside the app marketplaces, such as choosing a payments partner, setting up user accounts, and structuring your purchases and packages.
  • A merchant of record such as FastSpring can make selling globally much easier for mobile app and game publishers.

If you’re not sure how to sell an app direct to consumer (also referred to as D2C or app2web) outside the app marketplaces — or if you’re looking for a new way to monetize your mobile app or game — you may be wondering what options you have.

Steep fees from platforms like the Apple App Store and the Google Play Store can understandably cause game developers and app creators to look beyond the convenience, discoverability, and ubiquity of traditional app marketplaces.

Historically, restrictions from the platform providers have made that difficult — but as a result of ongoing court cases along with the development of new laws and regulations, the mobile landscape is changing.

TL;DR: If you’re looking to sell outside Apple’s App Store and Google’s Play Store, you may have more options than you thought.

In this article, we’ll cover:

FastSpring is how gaming studios and mobile app makers sell in more places around the world. For over two decades, FastSpring has been a payment provider you can use to sell apps, games, or in-game items on your website, web shop, or embedded directly into your app with fully customizable and branded checkouts just for you. FastSpring allows you to offload the complexity of global payments, sales tax and VAT compliance, player payments support, and many other aspects of payments management. Spend less time managing your payments and compliance and more time making great apps! Set up a demo or try it out for yourself.

Note: Information in this article was validated at time of publishing and is subject to change.

How Mobile App Marketplaces Work

Making up over 99% of mobile OS market share globally, Android with the Google Play Store and iOS with the iPhone App Store have enjoyed a duopoly over mobile app distribution and mobile app ecommerce worldwide. While those markets are beginning to open up, it’s helpful to understand the business model that app marketplaces have traditionally worked under.

On the plus side, because major app marketplaces are used by basically every human on earth with a mobile phone, the ability to attract new users for your app or players for your game is unmatched.

Marketplaces make it easy and convenient for users to download and pay for new apps and in-app purchases through a marketplace and within an ecosystem they already trust, and with payment methods they’ve already saved to their account.

Marketplaces also make it easy for mobile app developers to distribute their apps. They manage important transaction factors such as varied payment methods and currencies, fraud, tech support related to the transaction, and collecting and paying sales taxes. 

But that ease of use can come at a steep price for developers.

Fees and Commissions Charged by Major App Marketplaces

Assuming your game or app is accepted by the mobile app store app review gatekeepers in the first place, the complete lack of competition ensures that the fees associated with sales via iOS and Google Play app stores are very high — usually around 15% on the first $1 million in sales annually and up to 30% on revenue streams exceeding $1 million per year.

That’s on top of the $99 per year membership fee required to join the Apple Developer Program, create your developer account, download Xcode, and access App Store Connect.

Those fees also apply to in-game purchases as well. This means that even if you intend to release a free app but monetize it using in-app purchases, you and/or your players and users will still be burdened by paying steep fees to the app stores.

Passing App Store Costs on to Consumers

Some apps have taken efforts to make it clear that at least a portion of high app store fees are being passed along directly to buyers, but that there are lower-cost options instead.

Adding Fees to Subscriptions Purchased via App Marketplaces

When Otter — an AI meeting agent and transcription app — revamped its pricing options in mid-2023, there was one particularly notable option for Pro plans: Paying for a yearly subscription via the Apple App Store or Google Play Store cost users an extra $10, increasing the price by about 8% from $119.99 to $129.99 USD.

A screenshot of Otter's August 2023 pricing changes announcement post, as of December 2023.

To explain how users could avoid this upcharge, Otter placed a green “Tip” box just below the Otter Pro pricing grid, encouraging users to “Learn how to move your Apple App Store or Google Play Store subscription to Otter via Web.”

A screenshot of Otter's 2023 pricing changes grid showing current and new prices, broken out by package and method of purchase.

To address this pricing discrepancy more directly, the FAQ section at the bottom of the announcement page stated the higher price via app marketplaces “reflects the additional charges required to host the Otter.ai subscriptions on both Apple and Google’s app stores.” 

It went on to explicitly recommend users cancel their current Apple App Store or Google Play Store subscription and re-subscribe via Otter’s website.

At the time of this writing, it appears that pricing for Otter Pro is now the same whether the user signs up via the Play Store or via web directly from Otter.ai, but their help page (linked above) about how to switch to a web subscription is still up, and the page mentions two additional benefits besides savings: access to the Otter support team if you have any subscription issues, and easier account management with access to upgrade options that aren’t available in the app. 

Offering Discounts for Direct Purchases

Subsequently, game and app developers may opt to offer discounted prices to users if they purchase outside of the app via an external user account that’s linked back to the app.

Developers can advertise these kinds of discounts and user accounts on their websites or in the app, depending on app marketplace regulations and location. 

An example game website screenshot mockup stating that users can save when purchasing online, to illustrate mobile app monetization and selling outside the app store.

App devs make it easy for a user to sign up by simply opening the app on their phone, tapping a button to create a user account, and completing registration. 

Then users can easily make purchases from the developer’s website directly, for much less than they would pay if they made the same purchases within the app. (More on user accounts below.)

An example game website screenshot mockup explaining how to make a website purchase, copy a code, and then redeem it in app, to illustrate mobile app monetization and selling outside the app store.

More App Developers Are Selling D2C

While there are many benefits to selling games and apps through the iOS App Store and Google Play, the downsides on pricing & fees and the limitations on game distribution mean that as court cases continue and new regulations open up the markets, more and more developers will be wondering how they can implement a D2C strategy for their app or game.

In fact, by the middle of 2025, the gaming industry leaders we surveyed were already using direct-to-consumer monetization at a rate of 57%, and when combined with those not yet using D2C but planning to within 12 months, about 83% of all those surveyed will be using it by mid-2026. 

Read more of the illuminating gaming industry survey results in our post, Massive Gaming D2C Survey From FastSpring and Omdia.

How to Sell Apps Outside App Marketplaces

In the Otter example above, even though Otter’s app is downloaded via the Apple App Store or the Android Play Store — and Otter was charging a higher price if users paid for their yearly Pro subscription via those stores — there was still a lower-cost option for their users: Downloading the app from one of the stores, but paying for their service on Otter’s own website using a different payment services provider (PSP).

This model is an example of the difference between distributing an app through the app marketplaces, and monetizing an app through the app marketplaces. 

Even if downloads of your app are captive to proprietary stores, that doesn’t mean it’s the only way users can pay for your service or features.

Here are some of the key things to consider when setting up your own app monetization option outside of major app marketplaces.

Choosing a Payment Provider

Step one is choosing how you’ll accept payments outside app marketplaces.

There are many options for payment services providers (PSP) and merchants of record (MoR) on the market that you can set up to take payments outside of device-captive app stores. 

But there is a key difference between payment services providers and merchants of record

A PSP helps businesses sell a product by handling the specialized services and back-end connections needed to do so (such as connecting payment gateways, payment processors, and a merchant account). 

An MoR like FastSpring does all that and more — from handling payment processing to taking on important responsibilities such as worrying about card brand rules, regulatory rules across jurisdictions, risk management and fraud prevention, handling refunds and chargebacks, sales taxes, VAT, and GST, and more. That includes calculating, collecting, and remitting taxes.

FastSpring is how gaming studios and mobile app makers sell in more places around the world. For over two decades, FastSpring has been a payment provider you can use to sell apps, games, or in-game items on your website, web shop, or embedded directly into your app with fully customizable and branded checkouts just for you. FastSpring allows you to offload the complexity of global payments, sales tax and VAT compliance, player payments support, and many other aspects of payments management. Spend less time managing your payments and compliance and more time making great apps!  Set up a demo or try it out for yourself.

Can I Just Use Stripe?

Before you jump to considering an even simpler and lower-cost PSP such as Stripe, note that it’s very simple — Stripe is not a merchant of record.

Because they do not assume the same responsibilities an MoR like FastSpring does, you will still be responsible for important tasks such as managing risk, dealing with chargebacks, and handling taxes. 

Stripe has multiple upgrades available to fill some of those gaps, but each upgrade package will continue to increase the price anyway. Learn more about how Stripe charges for their Tax upgrades in our article 2Checkout vs. Stripe vs. FastSpring: Comparing Payments, Taxes, and Platform Features (+ Pricing).

It can be very easy for SaaS companies and app businesses to outgrow Stripe, so it may be easier to start with a more robust merchant of record from the outset, particularly if you plan to grow quickly and/or serve customers globally.

FastSpring Steer SafeTM Makes Web Purchases Very Easy for Mobile Users

For a super smooth purchase flow that sends app users from your app to your website and right back when the purchase is complete, FastSpring now has Steer SafeTM, an approach to monetizing apps with the fastest, least-taps paths possible. 

Easily add purchase buttons or links directly in your mobile app or game, and securely pass player info, product info, and more to your FastSpring-powered checkout on the web. Then quickly return the user to the app to get right back to utilizing their purchase.

To learn more and even see gifs of the purchase process in action, check out our Steer SafeTM posts about games on iOS, games on Android, or mobile apps on both iOS and Android.

Setting Up User Accounts

To connect purchases between your own checkout option and your app that was downloaded from an app marketplace, you’ll likely need some kind of user account system for users to track — and activate in-app — their purchases.

User accounts allow users to make purchases outside of the App Store or Play Store, then sign in to your app to see the purchase credited there.

In the case of FastSpring, we also provide consumer support to users. If they have any issues with their purchase or their purchase account, we’ll be there to help — making one less thing for you to worry about.

Structuring Purchases and Packages

Purchases tied to users’ accounts are often in the form of in-app currency or subscriptions.

In-App or In-Game Currency

To monetize your app using in-app or in-game currency, the currency is purchased using real money on your site and then redeemed in your app for in-app items, features, etc. 

In the case of many game apps, the apps use an in-game currency such as coins, gems, gold, or a unique fictional currency that users can redeem for bonuses within the game. The currency can usually be purchased in various packages, with web-exclusive pricing offered if users leave the app and buy straight from the game developer’s site.

Users can then check out with a typical online purchase experience, such as with FastSpring’s online checkout with built-in user experience and conversion optimization.

FastSpring is how gaming studios and mobile app makers sell in more places around the world. For over two decades, FastSpring has been a payment provider you can use to sell apps, games, or in-game items on your website, web shop, or embedded directly into your app with fully customizable and branded checkouts just for you. FastSpring allows you to offload the complexity of global payments, VAT and sales tax compliance, player payments support, and many other aspects of payments management. Spend less time managing your payments and compliance and more time making great apps! Set up a demo or try it out for yourself.

Subscriptions

Rather than individual purchases as needed, you may prefer to offer access to your app (or its premium services and functionality) via a subscription, often available monthly or yearly.

In the Otter example, besides a freemium option, Otter’s packages are available as monthly or annual subscriptions. 

A screenshot of Otter's plans and pricing offerings as of January 2026.

FastSpring provides a wide variety of subscription management tools to help you monetize your mobile app, game, software as a service, or other digital products.

Items and Upgrades

Items and upgrades are yet another packaging option for monetizing your app. These can be independent of other options like subscriptions and in-app currency, or they can work in tandem with them.

In the case of Otter, which offers a freemium version of their service (either via web or using their app), upgrades such as more transcription minutes, team collaboration, and advanced export options help incentivize users to subscribe to their Pro and Business packages.

In the case of gaming apps, the possibilities are nearly endless — with exclusive items, characters, power-ups, and more to motivate players to shop via the website and redeem in the app. 

An example game website screenshot mockup showing website exclusive purchase items, to illustrate mobile app monetization.

If you’re not familiar with the recent and ongoing legal challenges that could affect both Google and Apple’s stores in some way, there have been quite a few around the world, including in the U.S., Europe, Japan, and Brazil.

The EU’s Digital Marketing Act (DMA)

In Europe, the EU’s Digital Marketing Act (DMA) is aimed at what the Commission called “gatekeepers” (which includes Apple, Google, Meta, etc.), and the Commission began enforcing it in March 2024.

Apple has revised its App Store rules, giving developers more freedom and flexibility when it comes to monetizing — but this was after the company was charged with violating the DMA rules by not fully allowing steering.

Get the basics on the DMA and more helpful links here.

Japan’s Mobile Software Competition Act Guidelines

The Japan Fair Trade Commission (JFTC) released the Mobile Software Competition Act Guidelines, which includes regulatory guidance in line with the EU’s DMA. The MSCA guidelines went into effect in December 2025 and address Apple and Google’s restricting of alternative app marketplaces, forced use of their own payment systems, and anti-steering & browser engine restrictions.

Epic Games’ Lawsuits in the US

After Epic Games used discounts to encourage its Fortnite users to use a different payment system instead of the app marketplaces, both Apple and Google subsequently removed Fortnite from their stores in 2020. Epic Games then separately sued both Apple and Google.

In the Apple case, judgments and appeals have been split between Epic and Apple. Of note, the 9th Circuit U.S. Court of Appeals ruled in April 2023 that Apple’s prohibition against allowing app devs to send users to other non-App Store payment methods violated California’s Unfair Competition Law.

Appeals were made to the Supreme Court, but in January 2024, the Supreme court decided not to hear those appeals; read more about responses from Epic and Apple here

In response to requirements that the company permit developers to guide users toward alternative payment options outside the App Store (also known as “payment steering”), Apple put in place rules that required developers to report — and pay Apple a commission — on transactions processed elsewhere. But n April 2025, a U.S. judge ruled against Apple, preventing the company from charging commissions on external payments.

In the Google case, appeals also continue, but a December 2023 ruling found in favor of Epic on all counts, and the U.S. Supreme Court ruled in October 2025 against Google’s bid to delay required changes to the Play Store set to take effect later that same month.

Disclosure: FastSpring provided key evidence about alternative payment options in EPIC’s antitrust lawsuit against Google. Read more here.

US State-Led Cases

In Utah v. Google, 37 attorneys general (representing 21 million Americans) maintained that Google uses illegal, anticompetitive, and/or unfair business practices that restrict competition, drive up prices, and limit choices, all of which harm consumers that purchase games and other digital goods through the Google Play store. Read more about the Google case here.

Brazil’s Antitrust Regulation

After a 2022 complaint filed by MercadoLibre in both Brazil and Mexico — in which MercadoLibre took issue with Apple’s requirement that app developers must use Apple’s payment system for selling digital goods or services offered within the apps — Brazil’s antitrust regulation agency Cade stated in Nov. 2025 that Apple needed to lift restrictions regarding payment methods for in-app purchases. That included allowing links to other sites to help facilitate alternative payment options.

Frequently Asked Questions About Selling Outside the App Stores

How much does it cost to publish an app on the App Store?

Publishing an app on the Apple App Store requires you to maintain an Apple Developer Program membership, which costs $99 per year (even if you don’t plan to monetize your app). If you monetize your app — and you opt to let Apple handle the sale — the company charges commissions of 15-30% of your sales.

Does Apple still charge a commission if I sell outside the App Store?

This is a complex and evolving situation. After various regulators around the world began requiring Apple to allow developers to link users to external payment options, Apple implemented new rules requiring developers to report those external sales and still pay a (slightly smaller) commission.
In April 2025, a U.S. judge ruled against Apple’s ability to charge developers for external payments, but the precise legal landscape around this continues to change.

Can you distribute an iOS app without the App Store?

While we’ve focused primarily on monetizing outside the app marketplaces (in other words: selling D2C via your website), the rules for distribution are also changing.
In Europe, regulations like the Digital Marketing Act (DMA) are beginning to force platforms like Apple to allow for alternative app marketplaces and distribution methods. That said, for most developers, the strategy is still to distribute through the large app stores while monetizing outside of them.

What are the main benefits of selling my app or in-game items direct to consumers (D2C, or app2web)?

By selling direct, you can avoid the steep 15% to 30% commission fees charged by the Apple App Store and Google Play Store. Selling directly can help increase your profit margins and/or pass savings on to your users by offering discounts for purchases made on your website.
It also gives you improved access to customer data and insights, more control over pricing and promotions, better brand visibility and loyalty, and more. See more reasons why game publishers are already using D2C in our survey results.

Partner With FastSpring

If you’re looking for help selling your mobile app or video game directly to consumers, we can help.

FastSpring powers global D2C payments for game studios and app publishers. As a merchant of record, we provide a fully managed payment solution — including customizable checkout, fraud mitigation, and 100% automated sales tax and VAT compliance.

Interested? Set up a demo or try it out for yourself.

Thanks to Tony Markov for contributing to this article!

This post was originally published in Feb. 2024 and has been updated.

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FastSpring Sponsoring D&D Game Night at DICE Summit 2026 https://fastspring.com/blog/event-dice-las-vegas-2026/ Fri, 23 Jan 2026 19:20:51 +0000 https://fastspring.com/?p=31067 D.I.C.E. Summit 2026 is at the Aria Resort & Casino in Las Vegas on Feb. 10-12, and FastSpring is sponsoring the official D&D Game Night.

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D.I.C.E. Summit 2026 will be held at the Aria Resort & Casino in Las Vegas on Feb. 10-12.

This premier networking and awards summit brings together the top leaders in gaming, technology, and entertainment to share real-world insights, future-forward strategies, and exclusive industry intelligence you can’t get anywhere else. It’s where meaningful connections are made, big ideas are sparked, and the next wave of innovation in interactive entertainment takes shape.

29th Annual D.I.C.E. Awards

D.I.C.E. is proud to host the industry’s premier annual awards show, the D.I.C.E. Awards, celebrating outstanding achievements across interactive entertainment. These awards recognize the most exceptional game experiences of the past year and the talented individuals who continue to push the medium forward, in categories such as Outstanding Technical Achievement, Outstanding Achievement in Story, and various genre Games of the Year awards.

FastSpring’s D&D Game Night With Wizards of the Coast

FastSpring is honored to be co-hosting the Dungeons & Dragons game night along with Wizards of the Coast. For the third year as an official event, D&D players of any experience level are invited to join in on Tuesday and enjoy appetizers and drinks. Don’t miss a chance to get in on the game!

Where to Get Tickets

Still need tickets? Head over to the registration page to grab your ticket. Don’t miss this opportunity to connect with the entire gaming ecosystem at the industry’s leading event.

How to Connect With FastSpring

FastSpring is how gaming publishers sell in more places around the world. For nearly two decades, FastSpring has been a trusted payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. FastSpring allows you to offload the complexity of global payments, sales tax and VAT compliance, player payments support, and many other aspects of payments management. Spend less time managing your payments and compliance and more time making great games! To learn more about how FastSpring supports game developers, visit fastspring.gg/.

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