Separate toggles for changelog comments and reactions

I want to be able to disable comments on the changelog while keeping reactions enabled. Currently, the "Disable Collaboration" toggle is binary and disables both, but I only want to moderate/disable the comments.

Product team 8 days ago

1

Changelog

Allow linking multiple Featurebase posts to a single Jira issue

I would like the ability to link multiple Featurebase posts to a single Jira issue. Currently, Featurebase enforces a 1:1 relationship, which means a Jira issue disappears from the search interface once it's linked to a post. While merging posts is a workaround, it has limitations, such as status updates only syncing with the directly linked (and potentially hidden) post. Enabling a many-to-one relationship would streamline our workflow for managing related requests under a single Jira issue.

Floris van Eck 11 days ago

Integrations

Feedback & Roadmaps

Custom feedback scoring setups

There should be 1 simple way to set up the scoring method you prefer using custom post fields. Custom fields can be both public and internal, making them the perfect choice for them. We also already support number custom fields. To make them support different scoring setups like RICE, User impact score, and more, we should have these: Custom post fields visible in the dashboard view Sort based on custom fields There should be a way to set up an equation field that calculates the final value based on your inputted equation (be it RICE, Value/effort, etc.) This would make very comprehensive scoring setups possible, both customer-facing and internal, or both.

Markus from Featurebase About 2 months ago

3

Feedback & Roadmaps

Add Admins / Full seats to support conversations

I would to send an answer to a customer. To inform colleagues at the same time, i like to add them to the support conversation / set them in ‘CC’.

Franziska Mews 13 days ago

Support platform

Recover deleted items (posts, users, articles, changelogs, etc.)

Would be great to be able to see and recover deleted Featurebase items, such as posts, users, articles, and changelogs, from some kind of an Archive view.

Markus from Featurebase About 1 month ago

2

General

Multi-brand support for the Feedback Portal & Changelog

Support multiple brands within a single Featurebase workspace and portal.

Markus from Featurebase About 2 months ago

7

Feedback & Roadmaps

New permission scope: view_integrations

I want an additional permission scope called "view_integrations" so that team members with Manager or lower roles can see integration links and click on them. Currently, only Admins can connect and manage integrations, but other roles can't even see the links at all. This is important because we want our team to be able to create work items from the Azure DevOps add-on without giving them full Admin access, which is currently the only way to grant the "manage_integrations" permission required for this action.

Logan Bowlby 6 days ago

Feedback & Roadmaps

Central Brand Selector Portal

I want a single portal or landing page where users can choose between different brands. This would provide a unified entry point for multiple help centers or support areas within the same workspace.

Kristoffer Gransing 6 days ago

General

Don't show 'ask Fibi' in the default handover message when fibi is disabled

Fibi is fully disabled but the handover message still shows “Ask me (Fibi bot) questions)”: It should just say “Feel free to leave a message for the team”.

Markus from Featurebase 21 days ago

1

Support platform

Admin MCP Server

Especially in this agentic world, it would be great to have an official MCP Server (preferably remote) for admin actions. For example, I created a custom local MCP server based on the API docs to have GitHub Copilot update help center articles and give me a preview link to review and publish whenever I made a change. This saves me hours of time and actually helps me keep my help articles up to date.

Alex Z About 1 month ago

General

Advanced GitHub Integration Mapping (Title, Body, Board to Labels)

I want to be able to seamlessly map Featurebase post data to GitHub issues. Specifically, I need the post title to map to the Issue Title, the post body to the Issue Description, and the Featurebase Board to the GitHub Issue Type or Label. This would allow us to manage workflows fully across both platforms without manual updates.

Mat Schollar 7 days ago

Integrations

Feedback & Roadmaps

One-click HelpCrunch migration

Automatic importer to migrate HelpCrunch knowledge base & conversations to Featurebase.

Markus from Featurebase 20 days ago

Migrations

Support platform

Better language around out of office notice

I had someone chat in right after we closed on a Friday and it said we would be back in 60+ hours. I would just like it to say something like “we’ll be back on Monday” or even the next business day

An Anonymous User 12 days ago

Support platform

Option to hide Help Center sidebar

I want to be able to hide the left sidebar in the Help Center entirely. Currently, it takes up space and I would prefer a full-width article view or a more minimal layout without the persistent navigation sidebar.

Stephanie van Dee 12 days ago

Help Center

Localize notification emails

I want to be able to localize the notification emails sent from Featurebase (e.g., feedback completed, status updates) into different languages. Currently, they default to English, which doesn't match my localized portal.

Evolo Support 13 days ago

Translations

Feedback & Roadmaps

Allow translation/customization of system error messages

Currently Fibi displays system error messages like handover notifications in English regardless of conversation language, breaking the user experience flow. Allowing translation or custom text would maintain consistency.

Takayuki Eiki 13 days ago

Translations

Support platform

Train/correct Fibi AI on its existing answers

Allow teams to select existing AI answers and use them as training signals for future responses by clicking “Improve answer” and inserting the ideal answer. This would let teams tell Fibi “this is the correct answer” and have it respond similarly next time, without needing to update help articles or add separate guidance.

Markus from Featurebase About 1 month ago

Support platform

Article inner scrollbars flicker on specific screen width

I am experiencing a persistent 'disco effect' with the scrollbars on specific browser width. am editing directly in the browser (Chrome Version 146.0.7680.80) and do not use an SDK or any custom CSS. I have tried disabling browser extensions, toggling themes, and disabling hardware acceleration, as well as attempting to set a fixed 'Dark' theme, but the flickering continues.

Zemtu 33 minutes ago

Help Center

See already linked posts from Zendesk view

As a CS agent, after adding a new feedback from the Zendesk widget on a ticket, I expect to see the linked feedback (newly created or upvoted) directly visible. If I refresh the page or go back to the ticket I cannot see this link. I need to look again. And when looking for the feedback, the UI doesn’t make it easy to know if the feedback was already upvoted or not, this is not clear and can lead to confusion: as a agent I can click again by mistake, removing the existing upvote.

Alex About 20 hours ago

Integrations

Feedback & Roadmaps

Custom Prioritization Formulas / Multiple Scoring Criteria

I want to be able to create multiple custom prioritization scores (criteria) that can be added together or weighted to calculate a final prioritization score for features. Currently, I am limited to the Value/Effort matrix, but I need more flexibility to include other metrics.

Sebastian Tory-Pratt About 21 hours ago

Feedback & Roadmaps