We’re here for you. Here’s all the ways you can contact us online or over the phone.
PHONE:
(402) 492-9100 or (800) 882-0244.
EMAIL:
You may contact us by email* at info@firstnebraska.org regarding any questions or comments you have.
STOP IN:
View our branch locations.
MAIL:
For any correspondence, including payments, mail:
First Nebraska Credit Union
10655 Bedford Ave
Omaha, NE 68134
FAX:
(402) 492-9119
DROP US A NOTE:
Complete the form below, and we will contact you within 24 hours.*For your security, do not include private or confidential information.
First Nebraska Branch Locations
Shared Branching Locations
FNCU members can visit other participating credit unions to do their FNCU transactions. Learn more about Shared Branching.
*Available at all Branch locations and at 120th and I. Interactive Teller Machines are similar to ATMs, but do so much more! During business hours, you can have a live video conversation with a knowledgeable FNCU representative. After hours, it has super powers as well, including the ability to give you $1, $5, $20 and $50 bills, plus you can deposit up to 50 checks and bills all at one time.
Drive-thru Hours:
Mon – Fri: 8 am – 6 pm
Sat: 9 am – 12:30 pm
Lobby Hours:
Mon – Fri: 9 am – 5 pm
Sat: 9 am – 12 pm (see details below)
Phone: (402) 492-9100
Toll Free: (800) 882-0244
Fax: (402) 492-9119
LOBBY HOURS ON SATURDAYS
- Bedford Lobby: Open 1st and 3rd Saturday of each month
(and closed on the 2nd, 4th and 5th Saturday) - 48th St. Lobby: Open 2nd and 4th Saturday of each month (and closed on the 1st, 3rd and 5th Saturday)
- Elkhorn Lobby: Starting Jan 1, open 2nd and 4th Saturday of each month (and closed 1st, 3rd, and 5th Saturday)
- Lincoln N. Lobby: Open on the 1st and 3rd Saturday of each month (and closed on the 2nd, 4th and 5th Saturday)
- Yankee Hill Lobby: Starting Jan 1, open 2nd and 4th Saturday of each month (and closed 1st, 3rd, and 5th Saturday)
PLEASE NOTE: our Drive-thrus have ITMs that are open every Saturday, and can accommodate the majority of your transaction needs. As a reminder, you can press the “Teller Assistance” button to speak with an FNCU teller on-screen, if you need assistance.
FNCU MAIN PHONE:
- During business hours: (402) 492-9100 or (800) 882-0244
VISA DEBIT AND CREDIT CARD:
- During and after business hours: (866) 299-3350
IF YOU THINK YOU ARE A VICTIM OF FRAUD OR IDENTITY THEFT:
- During business hours, call 1-866-299-3350, and press 3 for debit cards, or press 4 for credit cards.
- After business hours, call 1-866-647-6223
FNCU eALERTS:
- If you have enrolled in eAlerts, text message alerts will come from (832) 271-5835.
FNCU FIRST AUTO LOAN PAYMENT TEXT REMINDER:
- If you have enrolled in text messages, a first payment reminder text will come from (402) 645-4896.
You have unlimited free transactions at FNCU branch ATMs/ITMs.
Plus, you have access to thousands of surcharge-free** ATMs worldwide through our Allpoint® and CO-OP℠ networks!*
** For each non-FNCU branch ATM/ITM transaction over four, per account, per month, an ATM Transaction Fee of $2.50 will be assessed. Other bank, credit union, and ATM operators’ surcharges may apply. The Premier Checking Account includes unlimited free ATM/ITM transactions, even if it’s not an Allpoint or CO-OP ATM. However, other bank, credit union, and ATM operators’ surcharges may apply.