2026 is a big year for us. iTarian already gives you a powerful, unified platform — RMM, endpoint security, MDM, ticketing, remote access, and more. This year we’re focused on making it significantly deeper, smarter, and more capable across every one of those areas.
Our priorities are clear: better automation, more platform intelligence, broader OS and device coverage, and giving MSPs and IT teams the kind of control and visibility that used to require stitching together multiple expensive tools.
Every item below came directly from partner feedback, customer conversations, and support trends. This is a living plan — things may shift — but we believe you deserve full transparency into where we’re headed.
Also attaching the pdf for your reference.
iTarian_Roadmap_2026.pdf (10.5 KB)
What are you most excited about? Drop your thoughts below. 
Product Management, iTarian
Note:This roadmap reflects current plans and does not represent a commitment to deliver any specific feature or timeline.
]]>emails and calls all day.
I’ve been forced to turn off the AV on most endpoints to allow users to work.
After a long day, I’m about to see what the fix may be?
Anyone else seeing the same? ]]>
pujasingh:We’re introducing a new capability within the Platform — Continuous Threat Exposure Management (CTEM).
Hi, why don’t you make a video showing us mere mortals how to access and use the new features when you add them?
Ps: any news about the promised roadmap?
We’re rolling out a release today for ITarian Platform. This release includes our new launch “CTEM”.
The deployment is expected to take approximately 1 hour. While no service interruptions are expected, please don’t hesitate to reach out if you experience any issues afterward.
Deployment Schedule:
- Tuesday, March 10, 2026, at 03:00 AM EST (08:00 AM GMT), across US and EU portals.
ITarian Platform
What’s in This Release
→ Continuous Threat Exposure Management (CTEM)
We’re introducing a new capability within the Platform — Continuous Threat Exposure Management (CTEM).
This release introduces new exposure management capabilities designed to help organizations continuously identify, prioritize, and remediate vulnerabilities and compliance gaps across their environments.
APPENDIX
New Portal Versions
- ITarian Platform: 10.3
If you have any questions or feedback, don’t hesitate to reach out. We appreciate your continued support and look forward to delivering more improvements!
Best regards,
ITarian Product Management Team
We’re rolling out a minor release today for ITarian Platform. This release includes bug fixes.
The deployment is expected to take approximately 2 hours. While no service interruptions are expected, please don’t hesitate to reach out if you experience any issues afterward.
Deployment Schedule:
- Thursday, February 26, 2026, at 03:00 AM EST (08:00 AM GMT), across US, EU and IN portals.
What’s in This Release
What’s in This Release
→Updated Billing Warning Messages for Partner-Based Customers
Billing warning messages now include additional guidance advising customers who work with a partner to contact them for further assistance, reducing confusion and improving clarity during grace period and restriction scenarios.
→Email Notification Restrictions for Free and Trial Accounts
Enhanced email security controls for Free and Trial accounts to prevent misuse and improve platform protection. What’s Changed:
- Notification emails can now be sent only to verified corporate email addresses.
- Emails sent from trial accounts include a visible warning message.
- The “Send Enrollment Link” feature is now available only for paid accounts.
→Enhanced Log Parsing for Palo Alto Firewall
- Improved log parsing capabilities to enhance visibility and analysis of Palo Alto Firewall events.
- Additional event fields are now properly parsed for Palo Alto SYSTEM, USERID, and THREAT logs, providing improved log visibility and more accurate security event analysis.
→Improved Device Group Management
- Enhanced device management by introducing the ability to move devices between groups and sub-groups more efficiently.
- Administrators can now move one or multiple devices between groups using a dedicated action, improving usability and operational efficiency in device organization.
→Improved Device Control Name Consistency
- Resolved an issue where previously removed devices displayed incorrect or missing names in the Device Control view.
- Device names for removed devices are now displayed correctly, ensuring accurate visibility and consistency within Device Control.
APPENDIX
New Portal Versions
- ITarian Platform: 10.3
If you have any questions or feedback, don’t hesitate to reach out. We appreciate your continued support and look forward to delivering more improvements!
Best regards,
ITarian Product Management Team
We’re rolling out a minor release today for ITarian Platform. This release includes bug fixes.
The deployment is expected to take approximately 2 hours. While no service interruptions are expected, please don’t hesitate to reach out if you experience any issues afterward.
Deployment Schedule:
- Thursday, February 19, 2026, at 03:00 AM EST (08:00 AM GMT), across US, EU and IN portals.
What’s in This Release
→ Improved Suppression Rule Reliability
Resolved an issue where alert suppression rules were not functioning as expected in certain environments, causing alerts to remain visible despite configured suppression conditions.
→ Improved Suppression Rule Handling for Quoted Values
Resolved an issue where suppression rules could not be created when the case condition contained double quotes (") in fields such as process command line values.
→Corrected MSP License Type
Resolved an issue where d MSP licenses were incorrectly identified as Enterprise Platinum instead of MSP Platinum in the database and SIG portal.
→Fixed Incorrect Network Token After Endpoint Company Movement
Resolved an issue where endpoints moved between companies were still receiving the old Network Token in their profile.
→Improved Accuracy of Removed Device Names in Device Control
Resolved an issue where previously removed devices were displaying incorrect or missing names in the Device Control section.
APPENDIX
New Portal Versions
- ITarian Platform: 10.3
If you have any questions or feedback, don’t hesitate to reach out. We appreciate your continued support and look forward to delivering more improvements!
Best regards,
ITarian Product Management Team
We’re rolling out a minor release today for ITarian Platform. This release includes bug fixes.
The deployment is expected to take approximately 2 hours. While no service interruptions are expected, please don’t hesitate to reach out if you experience any issues afterward.
Deployment Schedule:
- Thursday, February 05, 2026, at 02:00 AM EST (07:00 AM GMT), across US, EU and IN portals.
What’s in This Release
→ Extended Threat Detection to PowerShell 7 (pwsh.exe)
- Embedded code detection is now enabled for pwsh.exe (PowerShell 7) in predefined Windows profiles.
- Impact: Improves protection by ensuring scripts run with PowerShell 7 are monitored.
→ Fixed EDR Event Search Error
- Resolved an issue where EDR Event Search returned “Invalid query string – Error Code: 2502” when navigating from the process timeline.
Impact: Users can now reliably pivot from process tree events to EDR searches without query failures.
→ Restored Security Options on Itarian Portal
- Resolved an issue where the Security Options button was missing from the device list in Itarian portals.
- Impact: Users on Itarian portals can now access security actions consistently from the device panel.
APPENDIX
New Portal Versions
- ITarian Platform: 10.3
If you have any questions or feedback, don’t hesitate to reach out. We appreciate your continued support and look forward to delivering more improvements!
Best regards,
ITarian Product Management Team
We’re rolling out a minor release today for ITarian Platform. This release includes bug fixes.
The deployment is expected to take approximately 2 hours. While no service interruptions are expected, please don’t hesitate to reach out if you experience any issues afterward.
Deployment Schedule:
- Thursday, January 29, 2026, at 02:00 AM EST (07:00 AM GMT), across US, EU and IN portals.
What’s in This Release
Improved Accuracy in EDR Command Line Searches
- Fixed an issue where EDR command line entries displayed extra backslashes, affecting search usability.
- Impact: Ensures accurate display and improved filtering of command line data in the EDR search interface.
Fixed Suppression Rule Handling in EDR
- Resolved an issue that prevented alert suppression rules from functioning correctly.
- Impact: Ensures accurate alert management by allowing valid suppression rules to be applied without error.
Fixed Report Issue with Date Range Selection
- Resolved an issue where the Device List report failed to display data when a custom date range was selected
- Impact: Users can now generate accurate reports with selected date ranges without encountering missing data.
APPENDIX
New Portal Versions
- ITarian Platform: 10.3
If you have any questions or feedback, don’t hesitate to reach out. We appreciate your continued support and look forward to delivering more improvements!
Best regards,
ITarian Product Management Team
Wishing everyone a Happy New Year. We’re kicking off the year with our first product release.
We’re pleased to announce updates to Platform and Agent, delivering key improvements. 
The deployment is expected to take approximately 2 hours. While no downtime is expected, please reach out if you experience any issues after the update.
Release Schedule:
- US Region Portals: 2026-01-08T06:00:00Z UTC
- EU Region Portals: 2026-01-08T07:00:00Z UTC
- Agents for Both Regions: 2026-01-08T06:00:00Z UTC
ITarian Platform
- Restored Visibility of Performance Metrics in EM Portal
- Resolved an issue where performance metrics (CPU, RAM, etc.) were not displaying correctly in the Endpoint Manager Portal.
- Impact: Users will now consistently see accurate performance metrics (CPU, RAM, disk usage) in the device summary section, improving visibility and management of endpoints across the platform.
CLIENT SECURITY FOR WINDOWS (XCS-W)
- Stronger Endpoint Isolation Enforcement
- Endpoint isolation behavior has been tightened to ensure isolated devices no longer retain unintended access to internal network resources.
- Network isolation rules now fully restrict internal resource access.
- Improved enforcement ensures isolated endpoints cannot communicate with internal shares or intranet services.
- Impact: Isolated endpoints are now truly contained, reducing the risk of lateral movement while maintaining effective threat response.
- Improved Excel Macro Threat Coverage
- The XCS engine has been updated to better handle malicious Excel documents containing macro-based threats.
- Enhanced support for analysing macro-heavy Excel files.
- Added required libraries for handling complex macro scenarios.
- Improves detection of malware embedded in macro-enabled Office documents.
- Impact: Customers receive improved protection against document-based malware leveraging Excel macros.
- Fixed Autorun Recovery Issue After Quarantine Restore
- A critical issue was resolved where autorun entries could not be re-enabled after the related file was restored from Quarantine.
- Autorun items now correctly re-enable after trusted verdict and file restoration.
- Impact: Improves control and consistency in managing trusted autorun entries across all endpoints.
- Improved Detection of Embedded Shortcut Threats
- The Autorun Monitor now reliably detects and quarantines embedded-code shortcuts copied from SMB shares—even after the first detection.
- Improved handling of shortcut execution paths during copy operations.
- Enhanced logic to delay detection until copy process is complete.
- More consistent behavior across different file copy methods.
- Impact: Better protection against threats hiding in startup shortcuts copied from network locations.
- Enhanced Quarantine for Active Malware in Sandbox
- Virus Scope now reliably quarantines detected threats, including active ransomware like Cryptolocker, even when running inside the sandbox.
- Improved handling of WinAPI calls (TerminateProcess/DeleteFile).
- Ensures malware files are removed even if the malicious process fails to terminate.
- Impact: Increases security by guaranteeing quarantine action on live malware detected by Virus Scope.
- Export Option Restored for File List Changes
- The export functionality for “File List Changes” events is now fully operational.
- Export to .htm is supported again for this event type.
- Ensures full visibility and audit capability through exported reports.
- Impact: Users can now reliably export file change event data for documentation and investigation.
- CCS Now Correctly Handles CCC and EDR Installers with DLL Blocking Enabled
- Installer files for CCC and EDR are no longer blocked when DLL blocking is active.
- Ensures seamless update of CCC and deployment of EDR.
- Addresses trust logic around installer files and file extensions.
- Impact: Reduces deployment issues and installation failures in secured environments.
- Resolved BSOD Issue with XCS 13.5.0.9769
- We have resolved a critical issue that caused a Blue Screen of Death (BSOD) when using XCS version 13.5.0.9769 in specific environments.
- Impact: Improved platform stability and uninterrupted access to security services.
- Stability Improvement: Fixed XCS Agent Crashes on Endpoints
- A critical stability issue affecting XCS version 13.5.0.9769 has been resolved. The issue caused frequent crashes of cmdagent.exe, leading to agent disappearance from the device list in the portal.
- Impact: Improved reliability and agent stability across endpoints.
- Improved Reliability in Log Transmission
- Resolved an issue where some Autoruns and DLP events were not consistently appearing in the portal, despite being logged on the endpoint.
- Impact: Ensures all critical security events (Autoruns/DLP) are properly reflected in the portal, improving visibility and incident response.
- Improved Accuracy of Antivirus Update Status Reporting
- Fixed an issue where the antivirus database update status for endpoints was not correctly reported to the Endpoint Manager (EM) portal after AVDB updates.
- Devices showed ““Updating”” status even after updates completed successfully.
- Impact: Ensures that antivirus DB update statuses are accurately reflected in the EM portal, improving monitoring and compliance visibility for managed endpoints."
APPENDIX
New Portal Versions
- Platform: 10.3
New Agent Versions
- Client Security for Windows (XCS-W):13.7.0
Signed Bulk Package Versions
- Windows:
- Communication Client – Windows (XCC Windows): 10.3
- Client Security – Windows (XCS Windows): 13.6.1
If you have any questions or feedback, don’t hesitate to reach out. We appreciate your continued support and look forward to delivering more improvements!
Best regards,
ITarian Product Management Team
We’re excited to announce a major update for ITarian Platform, bringing key enhancements and updates to related agents! This release will be deployed over two days, with each rollout lasting approximately 4 hours. While no downtime is expected, please reach out if you experience any issues after the update.
Release Schedule:
- US Region Portals: 2025-12-22T06:00:00Z UTC
- EU Region Portals: 2025-12-23T07:00:00Z UTC
- Agents for Both Regions: 2025-12-23T06:00:00Z UTC
What’s Included?
This release introduces brand new items, enhancements, critical bug fixes and performance optimizations.
ITarian Platform
New Features
- Script execution on Windows OS now supports Python 3, enabling improved compatibility with modern libraries and enhanced scripting capabilities.
- macOS agents now support Python 3 for script execution. This enables compatibility with modern Python libraries and expands automation capabilities across supported platforms.
- Endpoint Manager now supports managing devices running iOS 26. This ensures full compatibility with Apple’s latest iOS version released in September 2025.
- We’ve added full integration with Vanta, enabling automated security and compliance monitoring directly within the platform . This enhancement streamlines evidence collection and strengthens overall compliance workflows.
- To enhance security and transparency, silent installation of the communication client is now disabled for free C1 accounts. End users on free-tier plans will see a prompt and must approve or deny the installation, ensuring full visibility of what is being installed on their systems.
- Users can now write, edit, and execute Powershell and CMD/Batch scripts This enhancement expands Windows scripting capabilities beyond Python, improving automation flexibility for device management.
- Account Admins can now manage billing directly within the platform through a new Billing section under Management. This enhancement enables:
- Viewing and paying outstanding invoices
- Updating credit card details
- Managing subscriptions
- Accessing order history
Improvements
- Backend data collection for macOS devices has been enhanced using OSQuery.
Bug-Fixes
- An issue causing the File Rating pages to fail loading has been resolved. Users can now access, and view file rating data as expected in the Portal.
- An issue preventing SIG activation using new India-region license types has been fixed. Platform now recognizes and supports these licenses as expected.
- An issue preventing users from proceeding to the payment screen while purchasing new subscriptions via Endpoint Manager (EM) has been resolved. Previously, users encountered an indefinite loading screen. This issue has now been fixed, and the purchase flow completes as expected.
- A formatting issue in postpaid invoice emails has been resolved. Previously, a stray “Announcement2” label was mistakenly shown at the top of invoice emails. This text has now been removed.
APPENDIX
New Portal Versions
- ITarian Platform: 10.3
New Agent Versions
- ITarian Communication Client – Windows (CC Windows): 10.3
- ITarian Communication Client – macOS (CC macOS): 10.3
- ITarian Remote Control for Windows: 10.3
If you have any questions or feedback, don’t hesitate to reach out. We appreciate your continued support and look forward to delivering more improvements!
Best regards,
ITarian Product Management Team
We have some exciting updates included in the plan, and we look forward to revealing them shortly. ]]>
A transparent roadmap is not optional — it is essential. MSPs rely on ITarian to plan their services, allocate resources, and reassure clients that the platform is evolving in line with real-world needs. Without this clarity, partners are left guessing, which undermines confidence and slows adoption.
We strongly urge ITarian to publish a high-level roadmap for 2026 and explicitly indicate which community requests are scheduled for implementation. This would demonstrate responsiveness, rebuild trust, and allow partners to align their strategies with the platform’s future direction.
]]>
Grab your seat: AI Agent Platform for Enterprises & MSPs | Xcitium Managed AI
Xcitium is hosting a live session on Dec 17 at 11 AM EST that shows how to deploy AI with real structure, governance, and measurable outcomes — actually usable for MSP operations.
They’ll walk through how role-based AI agents can:
- Be trained like employees
- Follow your processes
- Deploy across any channel
- Scale without adding headcount
You will experience how MSPs can use one platform to build, train, and manage AI agents that work your way.
Highly recommended for MSPs looking to:
If you’re exploring AI services, new revenue streams, or want early-mover advantage, this session is a must-attend.
]]>We’re rolling out a hotfix release today . This hotfix mainly related with bug fixes.
The deployment is expected to take approximately 2 hours. While no service interruptions are expected, please don’t hesitate to reach out if you experience any issues afterward.
Deployment Schedule:
- Thursday, December 04, 2025, at 02:00 AM EST (07:00 AM GMT), across both US and EU portals.
ITarian Platform
Bug Fixes
- Fixed an issue where EDR alert emails in always included a link to the
US region, causing redirection errors for users in other regions. The alert links now
dynamically point to the correct region based on the user’s account location. - Fixed an issue where generating reports with the “Endpoint Security Status” date filter
resulted in empty content. Reports now populate correctly when a date range is applied. - Fixed an issue where reports were showing devices only from the first page of the device
group tree due to a pagination limit. Reports now load the full list of devices as
expected. - Resolved an issue where exported CSV reports did not include all events when the data
spanned multiple pages. Reports now correctly reflect all entries, not just the final page. - Resolved an issue where the “Block all Microsoft Office documents containing macro script” option was not retained after exporting and importing security configurations. The setting now correctly persists during configuration transfers.
Appendix
New Portal Versions
- ITarian Platform: 4.62.0
If you have any questions or need assistance, feel free to contact us. Thank you for your continued trust in ITarian.
Best Regards,
ITarian Product Management Team
One of the most frequent causes of QuickBooks Error 15276 is incomplete or corrupted update files. If the update package fails to download fully or becomes damaged during the process, QuickBooks cannot verify its authenticity, resulting in an update failure. Another major cause is insufficient administrative permissions. Updates require full system access, and when the program is not run with administrator rights, certain components may be blocked from installing.
Internet settings can also play a significant role in triggering this error. QuickBooks depends on Internet Explorer’s configuration for secure communication with its update servers. If TLS 1.2 is disabled, the browser cache is full, or the system’s date and time settings are incorrect, the connection may fail and prevent the update from downloading. Additionally, firewall or antivirus programs may mistakenly block QuickBooks, viewing the update process as suspicious activity.
Corrupted installation components or damaged program files may also cause the update to fail. This typically occurs after an improperly completed installation, a sudden power outage, or previous system errors.
To resolve QuickBooks Update Error 15276, begin with a simple computer restart. Restarting clears temporary files and refreshes system services that may be interfering with the update. After rebooting, run QuickBooks as an administrator by right-clicking the program icon and selecting “Run as administrator” to ensure proper permissions.
Next, verify your internet and browser configurations. Set Internet Explorer as the default browser, enable TLS 1.2, and ensure that your date and time settings are correct. Clearing the browser cache can also eliminate outdated data that may interrupt the update.
Using the QuickBooks Tool Hub is an effective way to repair underlying issues. Open the Tool Hub, go to the Program Problems section, and run Quick Fix My Program. Then use the Install Diagnostic Tool to repair damaged installation components.
If the error continues, temporarily disable your firewall or antivirus software and try updating again. These security programs may be blocking QuickBooks from connecting to its update servers.
]]>Causes:
- Attempting to delete or update a row in a parent table while other records in a related child table still reference it.
- Incorrectly defined foreign key relationships.
Solutions:
-
Check Foreign Key Constraints: Review the constraints and relationships between tables using
SHOW CREATE TABLEandSELECTqueries to identify any foreign key violations. -
Delete/Update Dependent Records: Before modifying the parent record, ensure all related child records are updated or deleted.
-
Modify Foreign Key with CASCADE: Implement
ON DELETE CASCADEorON UPDATE CASCADEto automatically manage child records when the parent record changes. -
Fix Orphaned Data: Manually delete orphaned child records that no longer reference a valid parent.
If manual fixes aren’t ideal, consider using MySQL recovery software to address database corruption.
]]>We’re rolling out a hotfix release today . This hotfix mainly related with bug fixes.
The deployment is expected to take approximately 2 hours. While no service interruptions are expected, please don’t hesitate to reach out if you experience any issues afterward.
Deployment Schedule:
- Thursday, November 27, 2025, at 02:00 AM EST (07:00 AM GMT), across both US and EU portals.
ITarian Platform
Bug Fixes
-
Fixed an issue where the Containment Threats page would fail to load due to delays in
file verdicts from the rating service. A timeout mechanism has been added—if verdicts
take too long, the page now loads successfully with “Error” shown in the platform and
Admin rating columns. -
Resolved an issue that caused significant delays in Device Control logs appearing on the portal due to high message queue volume. Logs now display in near real-time after device enrolment.
-
Fixed an issue where the warning message for installing preview versions was displayed as a placeholder key instead of a user-friendly message during the update process.
-
Fixed an issue where an incorrect or unrelated file name was displayed in the
breadcrumb and file summary section on the Contained Threats > File Info page. The file name now reflects the correct associated threat. -
Resolved an issue where threats executed through Windows Terminal were not properly
contained due to a misconfigured ignore rule for UWP apps. Child processes are now
correctly included in containment actions. PowerShell 7 (pwsh.exe) is also now
recognized under script analysis for improved coverage.
Appendix
New Portal Versions
- ITarian Platform: 4.61.0
If you have any questions or need assistance, feel free to contact us. Thank you for your continued trust in ITarian.
Best regards,
ITarian Product Management Team
We’re rolling out a hotfix release todaym . This hotfix mainly related with enhancements.
The deployment is expected to take approximately 2 hours. While no service interruptions are expected, please don’t hesitate to reach out if you experience any issues afterward.
Deployment Schedule:
- Thursday, November 20, 2025, at 02:00 AM EST (07:00 AM GMT), across both US and EU portals.
ITarian Platform
Improvements
- Activation of Logging Settings no longer triggers automatic installation of the XCS agent. A clear informational message now appears, reminding administrators to manually install the Xcitium Client Security agent before security and logging features can take effect — preventing unintended deployments and conflicts with third-party solutions.
- A new centralized Reports section has been added under Dashboard, providing unified access to all platform reports with consistent export capabilities for improved usability and audit readiness.
- Device List filtering enhanced with a Serial Number option, enabling precise location of endpoints using hardware serial numbers.
Appendix
New Portal Versions
- ITarian Platform: 4.60.0
If you have any questions or need assistance, feel free to contact us. Thank you for your continued trust in ITarian.
Best regards,
ITarian Product Management Team
Your customers already use M365 and Defender, and you want to add a Managed SOC service on top.
What would the pricing look like on both sides :
- How much should an MSP expect to pay wholesale for Managed SOC on Defender?
- And how much should the MSP reasonably charge customers for that service?
Additional benefits include customizable output options, such as assigning specific names and destinations to the converted files. The software’s user-friendly interface makes it easy for both beginners and experts to navigate. It also supports the exclusion of attachments during conversion, allowing for cleaner outputs. This software is available for both Windows and Mac, and works reliably on all recent versions of these operating systems.
]]>We’re rolling out a hotfix release today for ITarian. This hotfix is mainly related with bug-fixes.
The deployment is expected to take approximately 2 hours. While no service interruptions are expected, please don’t hesitate to reach out if you experience any issues afterward.
Deployment Schedule:
- Thursday, November 06, 2025, at 02:00 AM EST (07:00 AM GMT), across both US and EU portals.
Improvements
- Enhanced reliability of Quarantined Threats processing in multi-instance environments, ensuring consistent and efficient aggregation performance.
Bug-Fixes
- Resolved an issue preventing accurate file name searches in AEP Malware Detected and Quarantined logs, ensuring full visibility and correct results in incident investigations.
Appendix
New Portal Versions
- ITarian Platform: 10.2.4
If you have any questions or need assistance, feel free to contact us. Thank you for your continued trust in ITarian.
Best regards,
ITarian Product Management Team
We’re rolling out a hotfix release today. This hotfix adds support for Windows 11 25H2 to enable Xcitium Client Security (XCS) agent installation, resolves an issue preventing XCS updates on Windows Server 2022 for seamless upgrades, and fixes incorrect total alerts display on the dashboard for improved accuracy.
The deployment is expected to take approximately 2 hours. While no service interruptions are expected, please don’t hesitate to reach out if you experience any issues afterward.
Deployment Schedule:
- Thursday, October 2, 2025, at 03:00 AM EDT (07:00 AM GMT), across both US and EU portals.
Improvements
- Added Windows 11 25H2 support, enabling XCS agent installation for enhanced endpoint protection.
Bug-Fixes
- Resolved an issue that prevented updating Xcitium Client Security on Windows Server 2022, ensuring smooth version upgrades through the portal for improved endpoint security.
Appendix
New Portal Versions
- Platform: 10.2.1
If you have any questions or need assistance, feel free to contact us. Thank you for your continued trust in ITarian.
Best regards,
ITarian Product Management Team
When it comes to UI/UX, every new feature launch will have an enhanced look and feel eg. Marketplace, Managed AI, Patch Management+ , carefully designed to make your workflows smoother and more efficient.
Our core RMM functionalities continue to be a top priority and are always factored into our planning. The 2025 Q4 roadmap includes some of the most highly requested features — including PowerShell and CMD batch scripting, Patch Management for Linux and macOS, and Advanced Reporting — along with several other key enhancements.
This year-end is set to be a major milestone for ITarian!
]]>However, as MSPs managing real-world networks every day, we still face critical challenges with the current RMM platform.
The feedback.itarian.com page is filled with dozens of requests — not just for UI improvements, but for core functionality enhancements that directly impact our ability to deliver reliable service.
These aren’t fringe requests — they’re foundational needs. And they’ve been consistently raised by users across the platform (for example in a your previous post you talked about UI redesign in the roadmap)
Thanks for listening — and for continuing to build a platform that evolves with us.
]]>We’re rolling out an important release today and tomorrow for ITarian Platform, along with agents including the Communication Client for Windows, and macOS, and Android MDM Agent.
This update introduces new features, enhancements, and bug fixes for the Platform, improving platform functionality and user experience. It also includes updates to the CC Windows, RC Windows, RC macOS, and Android MDM Agent, enhancing communication, remote control capabilities, and mobile device management.
The deployment is expected to take approximately 6 hours per day. While no service interruptions are expected, please don’t hesitate to reach out if you experience any issues afterward.
Deployment Schedule:
- US Region Portals: Wednesday, September 17, 2025, at 03:00 AM EDT
- EU Region Portals: Thursday, September 18, 2025, at 07:00 AM GMT
- Agents: Thursday, September 18, 2025, at 07:00 AM GMT
New Features
- Added Nucal integration to the Platform Marketplace, accessible through a new service option, allowing users to automate tasks with single sign-on. Available in Basic, Standard, and Premium tiers to support varying automation needs, enhancing workflow efficiency and user experience.
- Added Managed AI integration to the platform, accessible through a new AI menu option, allowing users to securely access AI features with single sign-on for a seamless and efficient experience.
Improvements
- Introduced Azure AD integration for Enterprise customers in the Platform, simplifying user authentication and management by enabling seamless login and user data retrieval through Azure AD.
- Enhanced endpoint security by introducing the ability to block vulnerable kernel drivers in the Platform, leveraging Microsoft’s blocklist to prevent exploits and improve protection against zero-day attacks. This feature is enabled by default and configurable in platform profiles.
- Introduced support for Windows Server 2025, allowing seamless installation and management of Xcitium Client Security agents to enhance endpoint protection and management for the latest Windows Server environments.
- Introduced support for Windows Server 2025, enabling seamless installation and management of Endpoint Detection and Response (EDR) agents to enhance security and monitoring for the latest Windows Server environments.
- Enhanced support for Samsung devices running Android 15 with Knox 15, enabling comprehensive management and security features through Endpoint Manager for improved device administration.
- Enhanced ransomware protection by adding the ability to manage network shares protection settings directly from the Web Portal. Administrators can now enable or disable protection, configure exclusions, and apply settings across endpoints, improving defense against remote ransomware attacks.
- Enhanced billing management by integrating user account IDs with the billing system, providing a unified view of invoices across regions for improved clarity and ease of access.
- Improved user management by allowing staff with user management permissions to reset two-factor authentication (2FA) in Endpoint Manager, streamlining account recovery and reducing dependency on administrators.
Bug-Fixes
- Resolved an issue where the Obsolete Files list was not displaying correctly in the XCS settings, ensuring accurate visibility of files marked as obsolete for improved file management.
- Resolved an issue where script details were not displaying correctly in the Detected Scripts section, improving visibility and management of script information.
- Resolved an issue preventing the process timeline from loading correctly when accessed from alerts, improving reliability and usability of event tracking.
- Resolved an issue preventing the process timeline from loading correctly when accessed from the alert page, enhancing the reliability of event tracking and analysis.
- Resolved an issue where the Service Desk v2 module was not functioning correctly after activation in the Platform portal, improving access and usability of service desk features.
Communication Client Agent for Windows
New Features
- Enhanced the Communication Client Agent with support for Traditional Chinese (Taiwan) translations, ensuring accurate language display and offering the option to manually select English or Chinese (Taiwan) for improved usability and regional compatibility.
Appendix
New Portal Versions
- ITarian Platform: 10.2.0
New Agent Versions
- ITarian Communication Client – Windows (CC Windows): 10.2.00
- ITarian Remote Control – Windows (RC Windows): 10.2.0
- ITarian Remote Control – macOS (RC macOS): 10.2.0
- Android MDM Agent: 10.0.1
Signed Bulk Package Versions
Windows
- ITarian Communication Client – Windows (CC Windows): 10.1.0
If you have any questions or need assistance, feel free to contact us. Thank you for your continued trust in ITarian.
Best regards,
ITarian Product Management Team
You’re right that recent updates have focused primarily on backend stability. That’s because we’ve been laying the groundwork for our next major leap: ITarian Managed AI.
This will give MSPs like you the ability to:
• Deploy prebuilt AI agents for sales, support, operations, and IT tasks
• Offer AI management as a service to your clients — creating an entirely new revenue stream
• Build and customize your own AI agents to automate repetitive workflows
Just as MSPs manage IT infrastructure today, you will soon be able to manage AI infrastructure, and we’re giving you the first platform built specifically for that. The RMM will remain core to this vision — it will become the operational foundation for deploying and managing these AI agents across your client base.
In parallel, Itarian is also evolving into “Patch Management+” — with built-in compliance and vulnerability management. This enables you to deliver enterprise-grade security assessments, continuous vulnerability scanning, automated patching, and compliance reporting (CIS 8.0, GDPR, HIPAA, NIST 800-53, PCI DSS and more) — all under your own brand. We are also expanding patch management support to Linux and macOS, so you can manage and secure every endpoint in your clients’ environments from a single platform.
You can generate professional reports for clients and auditors, track patch jobs, detect software drift, and provide clear remediation plans — turning compliance from a manual burden into a profitable, automated service.
Thank you again for your patience and for being part of this journey — the best is just ahead.
Best regards,
Product Management Team
ITarian
Recent updates seem focused mainly on bug fixes and backend stability, with no clear signs of innovation in areas like automation, AI integration, or advanced endpoint management. Meanwhile, competitors are actively investing in AI-driven workflows, patch intelligence, and proactive diagnostics.
Additionally, I’ve sent a couple of emails to [email protected] over the past few weeks and haven’t received any response. This silence — combined with the absence of a public roadmap — gives the impression that the RMM product is no longer a strategic priority, and that the company’s focus has shifted toward cybersecurity services under Xcitium.
If that’s the case, I believe the community deserves a clear update so we can make informed decisions about continuing to invest in the platform.
Could you please share any updates on the roadmap and the future direction of Itarian RMM?
Thank you.
]]>We’re rolling out a hotfix today for ITarian. This update includes a critical bug fixes to enhance overall system stability.
The deployment is expected to take approximately 4 hours. While no service interruptions are expected, please don’t hesitate to reach out if you experience any issues afterward.
Deployment Schedule:
- US & EU Region Portals: August 28, 2025, at 10:00 AM
ITarian Platform
Bug-Fix
- Resolved an issue where some users were unable to select customers during the device enrollment process, preventing them from generating enrollment links.
- Fixed an issue where log configurations were being applied to endpoints even when not specified in the associated profile, causing unintended agent behavior during enrollment.
- Fixed an issue where certain endpoints were receiving incorrect configuration tokens, resulting in incomplete data collection from affected devices.
Xcitium Client Security for Windows (XCS-W)
Bug-Fix
- Fixed an issue where certain system-level commands did not function as expected in specific versions of Xcitium Client Security. These actions now perform reliably.
Appendix
New Portal Versions
- ITarian: 10.2.4
New Agent Versions
- Xcitium Client Security – Windows (XCS Windows): 13.6.1
If you have any questions or need assistance, feel free to contact us. Thank you for your continued trust in ITarian.
Best regards,
ITarian Product Management Team
We’re rolling out a hotfix today for ITarian. This update includes a critical bug fix specifically aimed at improving SOCaaP performance and enhancing overall system stability. The deployment is expected to take approximately 2 hours. While no service interruptions are expected, please don’t hesitate to reach out if you experience any issues afterward.
Deployment Schedule:
- US & EU Region Portals: August 07, 2025, at 10:00 AM
Bug-Fix
- Fixed an issue where SOCaaP dashboard widgets were not automatically updating every hour as expected. Data now syncs reliably without requiring manual refresh.
Appendix
New Portal Versions
- SOCaaP: 2.8.1
If you have any questions or need assistance, feel free to contact us. Thank you for your continued trust in ITarian.
Best regards,
ITarian Product Management Team
We’re rolling out a hotfix today for ITarian. This update includes several bug fixes aimed at improving stability and performance. The deployment is expected to take approximately 2 hours. While no service interruptions are expected, please don’t hesitate to reach out if you experience any issues afterward.
Deployment Schedule:
- US & EU Region Portals: July 24, 2025, at 10:00 AM
Bug-Fix
- Fixed an issue where the update window displayed {{protectedAttributeLabel}} instead of “Update Client – EDR” when version change options were disabled in Client Settings.
- Fixed an issue where actively running files in Containment were not displayed on the Portal until completion. These files now appear in the Containment page with the correct “Running” status.
- Fixed an issue where Containment events were not appearing on Endpoint Manager, despite being visible on the platform. Events are now consistently displayed across both platforms.
- Fixed an issue where predefined security profiles were not being correctly applied to devices.
Appendix
New Portal Versions
- ITarian Platform: 10.1.0
If you have any questions or need support, feel free to reach out. Thanks for your continued trust in ITarian.
Best regards,
ITarian Product Management Team
A new version of the Endpoint Detection and Response Agent for Windows (EDR-W) is being released today. The deployment is expected to take up to 6 hours. No service interruptions are expected, but if you encounter any issues following the update, please reach out to us.
Deployment Schedule:
- US & EU Region Portals: July 17, 2025, at 10:00 AM
Endpoint Detection & Response (EDR)
Improvement
- Improved file rating synchronization between the agent and the cloud, reducing unnecessary EDR event generation from files that already have known safe verdicts.
Bug-Fix
- Fixed an issue where certain applications, including cmd.exe and msiexec.exe, could crash on Windows Server 2016 when both XCS and EDR agents were installed.
Appendix
New Agent Versions
- Endpoint Detection & Response – Windows (EDR Windows): 2.11.0
If you have any questions or run into issues, don’t hesitate to reach out. We appreciate your continued partnership and commitment to ITarian.
Best regards,
ITarian Product Management Team
We’re rolling out a new update to ITarian today! This release includes targeted improvements and bug fixes aimed at improving overall performance and usability. The deployment will take around 2 hours to complete. No service disruption is expected, but if anything unusual comes up post-update, we’re here to help.
Deployment Schedule:
- US & EU Region Portals: July 10, 2025, at 10:00 AM
What’s Included in This Update:
Bug Fixes
- Fixed an issue that prevented the XCS installation command from being properly queued when initiated from the portal, resulting in failed deployments and missing audit logs.
- Fixed an issue on the Device Control Logs page where enrolled devices were incorrectly shown as removed, and logs failed to load after refreshing the page.
Appendix
New Portal Versions
- ITarian Platform: 10.2.1
If you have any questions or run into issues, don’t hesitate to reach out. We appreciate your continued partnership and commitment to ITarian.
Best regards,
ITarian Product Management Team
We’re deploying a new update today for ITarian -The Xcitium Client Security for Windows (XCS-W) Agent. The rollout is expected to take approximately 6 hours. While no service disruptions are anticipated, please don’t hesitate to contact us if you notice any issues after the update.
Deployment Schedule:
- US & EU Region Portals: July 3, 2025, at 10:00 AM
What’s Included in This Update:
Xcitium Client Security for Windows (XCSW)
Improvements
- Improved platform performance by optimizing how event data is written to the database, shifting from individual writes to more efficient batch processing.
- Updated desktop and Start menu shortcuts for the XCS Agent on Windows to display the correct Xcitium branding, ensuring a consistent user experience.
- Enhanced XCS Agent user interface by removing outdated Self-Protection options to reduce confusion. Self-protection functionality remains fully active in the background.
- Enhanced ransomware protection for network shares by adding the ability to enable or disable protection, manage exclusions, and log configuration changes. A new control panel with these options is now available under the Antivirus settings page.
Bug-Fixes
- Fixed an issue where quotation marks were incorrectly removed from autorun scripts during script analysis, which could impact execution behavior.
- Fixed an issue where a vulnerable driver was not processed correctly due to missing file attribute checks.
- Fixed an issue that caused the XCS agent to unexpectedly stop running on certain endpoints, ensuring devices remain in a protected state.
- Fixed an issue where the agent name under Program Features and All Applications displayed the old name “Comodo Client Security” instead of “Xcitium Client Security”.
- Fixed an issue where the XCS main GUI window could block system reboot or shutdown if left open.
- Fixed an issue where the XCS Firewall driver was not properly removed from network adapter properties when Self-Protection was enabled, which could disrupt internet access after uninstalling the Firewall component.
- Fixed an issue where XCS branding reverted to Comodo instead of Xcitium after reinstalling XCS, even when a profile with custom branding was applied.
Appendix
New Portal Versions
- ITarian Platform: 10.1.6
New Agent Versions
- Xcitium Client Security – Windows (XCS Windows): 13.6.0
If you have any questions or run into issues, don’t hesitate to reach out. We appreciate your continued partnership and commitment to ITarian.
Best regards,
ITarian Product Management Team
We’re rolling out a new update to ITarian today! This release includes targeted improvements and bug fixes aimed at improving overall performance and usability. The deployment will take around 2 hours to complete. No service disruption is expected, but if anything unusual comes up post-update, we’re here to help.
Deployment Schedule:
- US & EU Region Portals: June 19, 2025, at 10:00 AM
What’s Included in This Update:
Improvements
- Implemented backend enhancements to improve platform performance, stability, and scalability across the web interface.
Bug Fixes
- Fixed an issue where new ITarian users were not prompted to configure two-factor authentication immediately after their first login, even when 2FA enforcement was enabled.
- Fixed a Polish translation typo in the “Create notifications on the portal” label under Alert Settings in Endpoint Manager. The corrected spelling now improves clarity for Polish-speaking users.
- Fixed an issue where script detail requests under Security > File Rating > Detected Scripts remained stuck in “Requested…” status, preventing users from viewing the requested script information.
Appendix
New Portal Versions
- ITarian Platform: 10.1.6
If you have any questions or run into issues, don’t hesitate to reach out. We appreciate your continued partnership and commitment to ITarian.
Best regards,
ITarian Product Management Team