More than a helpdesk: user support’s role in helping GOV.UK Notify send 12 billion messages

Illustrative image showing a general user support journey, with illustrative icons below it to show how support data is used by the Notify team - to scale, engage the team, for continuous improvement and to measure progress.

User support – a necessary burden or a strategic advantage? Find out how GOV.UK Notify turned users’ questions into insights, team engagement and an improved service that has now sent 12 billion messages.

Service meets innovation: The digital Veteran Card is here

A phone screen showing a digital Veteran Card in the GOV.UK One Login app, alongside a physical Veteran Card

We’ve launched the first digital document to be stored in the GOV.UK One Login app. Learn more about why this is an important milestone for government, the benefits it brings and how it paves the way for the future.