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CUSTOMER HUB
Succeed with Teleport
Teleport’s Customer Hub is the central place to understand how we support customers from onboarding through optimization and scaling, and to get help directly from our Customer Solutions and Customer Support organizations.
Teleport Implementation Best Practices
Office Hours
Teleport Office Hours are weekly, expert-led sessions designed to help you implement, scale, and optimize Teleport in real-world environments. Each session focuses on a specific topic related to Teleport best practices—such as access models, RBAC design, cloud and Kubernetes security, or Zero Trust adoption.
Office Hours combine a short, pre-recorded presentation or demo with a live Q&A led by a Teleport subject matter expert. You’ll see practical configurations, real examples, and implementation patterns, then have the opportunity to ask questions specific to your environment and use cases.
Format
Pre-recorded demo or walkthrough on a focused topic
Live weekly Q&A with a Teleport SME
Screen sharing with real Teleport configurations and examples
Join Office Hours
Office Hours Schedule
| Date | Time | Topic | Level | Track |
|---|---|---|---|---|
03/25/2026 | 12pm PT | What is Teleport ZTA Common Use Cases (JIT) Cloud Tenant Setup & Basics Getting Started with Teleport MCP and AI | Beginner Beginner Beginner Beginner | Operator & End User Operator & End User Operator & End User Operator & End User |
04/01/2026 | 12pm PT | Advanced Integrations + CI/CD Adv Security (Device Trust, MFA) Identity Security Use Cases Getting Started with Teleport MCP and AI | Advanced Advanced Advanced Advanced | Operator & End User Operator & End User Operator & End User Operator & End User |
04/08/2026 | 12pm PT | MWI Use Cases User Migration Troubleshooting Getting Started with Teleport MCP and AI | Advanced Advanced Advanced Advanced | Operator & End User Operator & End User Operator Operator & End User |
04/15/2026 | 12pm PT | What is Teleport Cloud Tenant Setup & Basics Joining Resources at Scale Getting Started with Teleport MCP and AI | Beginner Beginner Beginner Beginner | Operator & End User Operator & End User Operator Operator |
04/22/2026 | 12pm PT | Advanced Integrations + CI/CD Adv Security (Device Trust, MFA) Identity Security Use Cases Getting Started with Teleport MCP and AI | Advanced Advanced Advanced Advanced | Operator & End User Operator & End User Operator & End User Operator & End User |
04/29/2026 | 12pm PT | MWI Use Cases User Migration Troubleshooting Getting Started with Teleport MCP and AI | Advanced Advanced Advanced Advanced | Operator & End User Operator Operator Operator & End User |
03/18/2026 12pm PT / 2pm CT / 3pm ET
MWI Use Cases
Advanced ● Operator & End User
Advanced Integrations + CI/CD
Advanced ● Operator
User Migration
Advanced ● Operator
Troubleshooting
Advanced ● Operator
03/25/2026 12pm PT / 2pm CT / 3pm ET
What is Teleport
Beginner ● Operator & End User
ZTA Common Use Cases (JIT)
Beginner ● Operator & End User
Cloud Tenant Setup and Basics
Beginner ● Operator & End User
AI Demo
Beginner ● Operator & End User
04/01/2026 12pm PT / 2pm CT / 3pm ET
Advanced Integrations + CI/CD
Advanced ● Operator & End User
Advanced Security (device trust, per session MFA)
Advanced ● Operator & End User
Identity Security Use Cases
Advanced ● Operator & End User
AI Demo
Advanced ● Operator & End User
04/08/2026 12pm PT / 2pm CT / 3pm ET
MWI Use Cases
Advanced ● Operator & End User
User Migration
Advanced ● Operator & End User
Troubleshooting
Advanced ● Operator
AI Demo
Advanced ● Operator & End User
04/15/2026 12pm PT / 2pm CT / 3pm ET
What is Teleport
Beginner ● Operator & End User
Cloud Tenant Setup and Basics
Beginner ● Operator
Joining Resources at Scale
Beginner ● Operator
AI Demo
Beginner ● Operator & End User
04/22/2026 12pm PT / 2pm CT / 3pm ET
Advanced Integrations + CI/CD
Advanced ● Operator & End User
Advanced Security (device trust, per session MFA)
Advanced ● Operator & End User
Identity Security Use Cases
Advanced ● Operator & End User
AI Demo
Advanced ● Operator & End User
04/29/2026 12pm PT / 2pm CT / 3pm ET
MWI Use Cases
Advanced ● Operator & End User
User Migration
Advanced ● Operator
Troubleshooting
Advanced ● Operator
AI Demo
Advanced ● Operator & End User
Premium Offering
Our Premium customers can request dedicated Office Hours limited to participants from their organization as a paid offering.
Your Journey with Teleport
Every Teleport customer follows a similar journey, even if their infrastructure and goals differ. This overview shows how Customer Success, Professional Services, and Support work together at each stage.
- 1
Onboarding
- Welcome meeting and objectives review
- Architecture review and rollout planning
- Early access patterns and guardrails
- 2
Adoption & Enablement
- Expanding access use cases
- Platform and team enablement
- Office Hours and Lunch & Learns
- 3
Optimization & Scale
- Advanced policy and identity models
- Performance, reliability, and scale guidance
- Healthchecks
- 4
Ongoing Success
- Roadmap alignment
- New feature adoption
- Strategic planning and renewals
Teleport Implementation Services
Teleport Implementation Services help teams design Teleport solution architecture, deploy, adopt, and scale Teleport with confidence. We offer two types of engagement—Onboarding Packages for new customers and Consultant Packages for existing customers navigating change. All of Teleport Implementation Services are provided pursuant to, and governed by, Teleport's Professional Services Terms and Conditions.
Onboarding Packages
Designed to help new customers complete their initial rollout and realize value quickly, onboarding packages guide you through architecture planning, cluster setup, resource connections, advanced configuration, and production readiness. Engagements are led by Teleport deployment experts and ensure best practices from day one, with options that scale from essential onboarding to fully customized, extended engagements, and resident engineer services.
Education & Training
Documentation and resources that can provide you with an immediate answer
Contact Support
Documentation and resources that can provide you with an immediate answer
Community Questions & Answers
Documentation and resources that can provide you with an immediate answer