MIAMI, Sept. 10, 2025 /PRNewswire/ — HealthSnap, a leading virtual care management company, today announced that Sentara Health, an integrated, not-for-profit health care delivery system, selected HealthSnap’s Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) solutions to launch and scale its integrated care model for patients living with chronic conditions. Sentara joins the over 150 leading health systems and provider organizations leveraging HealthSnap’s platform to help support their patients living with chronic diseases.

Sentara Health partners with HealthSnap to launch an enterprise Remote Patient Monitoring and Chronic Care Management program, expanding across 389 providers and reaching more than 85,000 patients.

HealthSnap’s technology enables care teams to proactively manage chronic conditions, helping patients stay connected to their care teams between clinic visits and significantly improving patient outcomes. The initial rollout of the partnership launched across 12 primary care sites in August 2025. Sentara plans to rapidly expand the program to reach approximately 389 primary care providers and over 85,000 eligible patients throughout its network, focusing on chronic condition management, particularly hypertension, diabetes, and heart failure, with plans to extend services for other conditions in the future.

“This partnership with HealthSnap represents significant progress in Sentara’s mission to improve health and wellbeing in the communities we serve,” said Dr. Kara Hawkins, MS, medical director, Sentara ambulatory remote patient monitoring program. “Pairing innovations in technology and care delivery enables Sentara clinicians to proactively address chronic conditions–an aim which has been limited by traditional care delivery models. Maintaining a patient-centric approach, coordinated care teams will facilitate improved health behaviors and timely interventions between clinic visits using HealthSnap’s platform.”

“Sentara Health is deeply committed to transforming chronic disease management and keeping patients healthier at home,” said Samson Magid, CEO of HealthSnap. “We are honored to partner with Sentara to deliver scalable RPM and CCM solutions that integrate seamlessly into clinical workflows and empower care teams to proactively manage their patient populations.”

ABOUT SENTARA
Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission – “we improve health every day.” Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 34,000 employees, 12 hospitals in Virginia and Northeastern North Carolina, including 10 hospitals with the prestigious Magnet® recognition, and the Sentara Health Plans division which serves more than one million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named a Health Quality Innovator of the Year (2024), and was recognized by Forbes as “America’s Best-In-State Employer” (2024), “Best Employer for Veterans” (2022, 2023), and “Best Employer for Women” (2020).

ABOUT HEALTHSNAP
HealthSnap is an integrated virtual care management platform that helps healthcare organizations improve patient outcomes, reduce utilization, and diversify revenue streams. From chronic disease-agnostic Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Principal Care Management (PCM) to AI-guided care coordination, virtual care delivery, patented billing tools, population analytics, and so much more, HealthSnap is the simplest way to manage chronic conditions remotely.

HealthSnap partners with 150+ health systems and provider organizations across 33 states and has remotely monitored and managed over 100,000 patients. For more details about the program or to schedule a demo, visit www.healthsnap.io or follow us on LinkedIn for more information.

HealthSnap Media Contact: Dacia Daly, [email protected]

Cleveland, OH, and Miami, FL (August 19, 2025) – HealthSnap, a leading virtual care management company, announced today that University Hospitals (UH), one of the nation’s premier academic medical systems, has launched a new Remote Patient Monitoring (RPM) program powered by HealthSnap. The initiative, which launched in July 2025, is focused on enhancing the care and management of patients with uncontrolled hypertension—a condition affecting over 30% of adults in Ohio, leading to thousands of preventable hospitalizations annually, offering continuous support to improve outcomes and reduce hospital visits.

UH operates a comprehensive network of hospitals and outpatient facilities across Northern Ohio and is known for advancing care through clinical innovation, research, and academic excellence. Once the rollout is complete to the UH Primary Care Institute, RPM will span nearly 100 practice sites and support over 400 providers.

“At University Hospitals, we are committed to pushing the boundaries of what’s possible in care delivery,” said Dr. Anthony Muni, Chief Medical Officer, Utilization Management & Clinical Documentation Integrity. “Collaborating with HealthSnap enables us to better support patients with uncontrolled hypertension between visits, helping them stay connected, adherent, and on track toward healthier outcomes.”

The program is designed to reduce preventable hospitalizations, improve blood pressure control, and drive earlier clinical interventions by equipping care teams with continuous biometric and symptom data. HealthSnap’s platform integrates directly into UH’s existing workflows and EHR systems, enabling a seamless experience for both clinicians and patients.
“University Hospitals is leading the way in redefining chronic care for the modern era,” said Samson Magid, CEO of HealthSnap. “We are proud to support their bold vision with scalable RPM solutions that deliver meaningful outcomes without adding to provider burden.”

ABOUT UNIVERSITY HOSPITALS
Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 21 hospitals (including five joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University, the Technion Israel Institute of Technology and National Taiwan University College of Medicine. The main campus also includes the UH Rainbow Babies & Children’s Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women’s Hospital, Ohio’s only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees. Follow UH on LinkedIn, Facebook and Twitter. For more information, visit UHhospitals.org.

ABOUT HEALTHSNAP
HealthSnap is an integrated virtual care management platform that helps healthcare organizations improve patient outcomes, reduce utilization, and diversify revenue streams. From chronic disease-agnostic Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Principal Care Management (PCM) to AI-guided care coordination, virtual care delivery, patented billing tools, population analytics, and so much more, HealthSnap is the simplest way to manage chronic conditions remotely.

HealthSnap partners with 150+ health systems and provider organizations across 33 states and has remotely monitored and managed over 100,000 patients. For more details about the program or to schedule a demo, visit www.healthsnap.io or follow us on LinkedIn for more information.

HealthSnap Media Contact: Dacia Daly, [email protected]

HealthSnap Joins the Inc. 5000 Following Three-Year Revenue Growth of 2372% and Rapid, Widespread Remote Care Management Platform Adoption

NEW YORK, August 12, 2025 – HealthSnap, an integrated virtual care management platform and service, ranked No. 17 in Healthcare and Medical and No. 165 overall on the annual Inc. 5000 list, the most prestigious ranking of the fastest-growing private companies in America. Published by Inc., the leading media brand for entrepreneurs and business leaders, the list offers a data-driven snapshot of the most successful companies in the economy’s most dynamic segment: independent, entrepreneurial businesses. Past honorees include Microsoft, Meta, Chobani, Under Armour, Timberland, Oracle, and Patagonia. HealthSnap helps healthcare organizations improve patient outcomes, reduce utilization, and diversify revenue streams.

“We’re incredibly proud to be recognized on the Inc. 5000 list. This milestone is a
testament to our team’s relentless focus on transforming chronic disease management through scalable, tech-enabled care,” said HealthSnap CEO Samson Magid. “As we continue to grow, our mission remains the same: to empower providers and patients with data-driven solutions that deliver real results and reshape how healthcare is delivered.”

This year’s Inc. 5000 honorees have demonstrated exceptional growth while navigating economic uncertainty, inflationary pressure, and a fluctuating labor market. Among the top 500 companies on the list, the median three-year revenue growth rate reached 1,552 percent, and those companies have collectively added more than 48,678 jobs to the U.S. economy over the past three years.

For the full list, company profiles, and a searchable database by industry and location, visit: www.inc.com/inc5000. 

“Making the Inc. 5000 is always a remarkable achievement, but earning a spot this year speaks volumes about a company’s tenacity and clarity of vision,” says Mike Hofman, editor-in-chief of Inc. “These businesses have thrived amid rising costs, shifting global dynamics, and constant change. They didn’t just weather the storm—they grew through it, and their stories are a powerful reminder that the entrepreneurial spirit is the engine of the U.S. economy.”

Inc. will celebrate the honorees at the 2025 Inc. 5000 Conference & Gala, taking place October 22–24 in Phoenix, and the top 500 will be listed in the Fall issue of Inc. magazine.

HealthSnap is an integrated virtual care management platform and service that enables health systems and provider groups to deliver scalable, tech-enabled chronic care. With a chronic disease-agnostic approach and robust capabilities, from Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Principal Care Management (PCM) to AI-guided care coordination, virtual care delivery, and patented billing tools, HealthSnap has become a trusted partner to over 180 organizations across 33 states. To date, the company has remotely managed care for more than 100,000 patients and secured $45 million in venture funding, while earning industry recognition from CB Insights, Avia Insights, MedTech Breakthrough and the Digital Health Hub Foundation.

Methodology

Companies on the 2025 Inc. 5000 are ranked according to percentage revenue growth from 2021 to 2024. To qualify, companies must have been founded and generating revenue by March 31, 2021. They must be U.S.-based, privately held, for-profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2024. (Since then, some on the list may have gone public or been acquired.) The minimum revenue required for 2021 is $100,000; the minimum for 2024 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons.

About Inc. 

Inc. is the leading media brand and playbook for the entrepreneurs and business leaders shaping our future. Through its journalism, Inc. aims to inform, educate, and elevate the profile of its community: the risk-takers, the innovators, and the ultra-driven go-getters who are creating the future of business. Inc. is published by Mansueto Ventures LLC, along with fellow leading business publication Fast Company. For more information, visit www.inc.com.

About HealthSnap

HealthSnap is an integrated virtual care management platform that helps healthcare organizations improve patient outcomes, reduce utilization, and diversify revenue streams. From chronic disease-agnostic Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Principal Care Management (PCM) to AI-guided care coordination, virtual care delivery, patented billing tools, population analytics, and so much more, HealthSnap is the simplest way to manage chronic conditions remotely.

HealthSnap partners with 180+ health systems and provider organizations across 33 states and has remotely monitored and managed over 100,000 patients. Visit www.healthsnap.io or follow us on LinkedIn for more information.

HealthSnap Media Contact:
Dacia Daly
[email protected]

Prestigious International Annual Awards Program Recognizes Standout Digital Health & Medical Technology Products and Companies

MIAMI, – May 8, 2025 – HealthSnap, a leading integrated virtual care management company that currently partners with over 180 health systems and provider organizations nationwide, today announced that it has been selected as winner of the “Best Clinical Efficiency Solution” award in the 9th annual MedTech Breakthrough Awards program conducted by MedTech Breakthrough, an independent market intelligence organization that recognizes the top companies, technologies and products in the global digital health and medical technology market.

HealthSnap offers a seamless, scalable solution for remote patient monitoring (RPM), chronic care management (CCM) and principal care management (PCM). HealthSnap’s comprehensive platform also offers customizable workflows, task automation, and multi-channel patient communication to enhance patient engagement and outcomes.

HealthSnap’s RPM program enables patients and their care teams to track key health metrics such as blood pressure and blood glucose through cellular-enabled devices that automatically transmit real-time health data to HealthSnap’s EHR-integrated platform. Care Navigators also communicate with patients to support medication reminders and adherence, health and lifestyle coaching and education, and early interventions for any worsening conditions.

With HealthSnap’s platform, physicians have direct access to patient data and Care Navigator notes. This helps patients living with chronic conditions such as those requiring blood pressure and blood glucose management to  benefit from continuous monitoring instead of relying on sporadic in-office visits. Clinically, HealthSnap’s programs have led to a reduction of over 14 points in blood pressure among hypertensive patients and more than 15 points in fasting blood glucose among diabetic patients, along with significant decreases in total cost of care and hospitalizations.

In addition to real-time data transmission, the platform provides billing automation tools that simplify RPM and CCM billing, ensuring compliance and efficiency. The platform works seamlessly with existing EHR systems and is HITRUST-certified and HIPAA-compliant. 

“One of the cornerstones of our success is our strategic integrated platform that brings together Chronic Care Management with Remote Patient Monitoring for our hospital and health system clients. This comprehensive model has demonstrated scalable and measurable improvements in the cardiometabolic health of millions of patients,” said Samson Magid, co-founder and CEO of HealthSnap. “We’re honored to receive the MedTech Breakthrough award for ‘Best Clinical Efficiency Solution,’ and we remain committed to driving improved patient outcomes while helping providers deliver high-quality, proactive care at scale.”

The MedTech Breakthrough Awards program celebrates excellence and innovation in the health and medical technology industry, recognizing the companies, products, and solutions driving meaningful progress and improving patient care. Spanning a wide range of categories—including Telehealth, Clinical Administration, Patient Engagement, Electronic Health Records (EHR), Virtual Care, Medical Devices, Medical Data & Privacy, and beyond—the awards highlight the groundbreaking work that is transforming the healthcare landscape. 

This year’s program saw a record-breaking number of nominations from leading companies and startups across more than 18 countries, showcasing the global impact and momentum of the digital healthcare industry today.

“HealthSnap empowers healthcare providers to intervene proactively, and improve the cost and quality of care that their organizations provide to patients. Chronic diseases can significantly shorten lifespan. Traditional care models that rely on occasional doctor visits and lack of continuous care make it easier to miss early signs of problems,” said Steve Johansson, managing director, MedTech Breakthrough. “Unlike fragmented platforms that add administrative burdens, HealthSnap simplifies clinical workflows, enhances care coordination, and drives measurable results. By providing constant monitoring, HealthSnap enables early interventions, continuity of care with a dedicated care navigator, and actionable insights to help patients stay healthier, longer.”

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About HealthSnap

HealthSnap is an integrated virtual care management platform that helps healthcare organizations improve patient outcomes, reduce utilization, and diversify revenue streams. From chronic disease-agnostic Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Principal Care Management (PCM) to AI-guided care coordination, virtual care delivery, patented billing tools, population analytics – and so much more, HealthSnap is the simplest way to manage chronic conditions remotely.

HealthSnap partners with 180+ health systems and provider organizations across 33 states and has remotely monitored and managed over 100,000 patients. Visit www.healthsnap.io or follow us on LinkedIn for more information.

About MedTech Breakthrough

Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the MedTech Breakthrough Awards program is devoted to honoring excellence and innovation in medical & health technology companies, products, services and people. The MedTech Breakthrough Awards provide a platform for public recognition around the achievements of breakthrough healthcare and medical companies and products in categories that include Patient Experience & Engagement, Health & Fitness, Medical

For over four years, HealthSnap has proudly maintained HITRUST certification, ensuring that we are supporting enterprise health systems with the highest standards of security and compliance.

HealthSnap has worked alongside the HITRUST Alliance again to ensure that our organization’s portal residing at AWS Data Center meets the “gold standard” for privacy, security, and compliance and validates HealthSnap’s ongoing commitment to meeting key regulations and protecting sensitive information.

Why is this important?

HITRUST r2 Certification demonstrates that HealthSnap has met demanding regulatory compliance and industry-defined requirements and is appropriately managing risk. This achievement places HealthSnap in an elite group of organizations worldwide that have earned this certification. By including federal and state regulations, standards, and frameworks and incorporating a risk-based approach, the HITRUST Assurance Program helps organizations address security and data protection challenges through a comprehensive and flexible framework of prescriptive and scalable security controls.

“In today’s evolving digital health landscape, maintaining the highest standards of data protection and security is critical,” said Chase Preston, Co-Founder and Chief Operating Officer at HealthSnap. “Achieving HITRUST Risk-based, 2-year Certification once again reaffirms our unwavering commitment to safeguarding sensitive health information while meeting the rigorous compliance requirements of the framework. Health Systems can continue to trust HealthSnap to uphold the highest levels of security, privacy, and compliance in everything we do.”

Ready to explore how your health system can securely deliver continuous care with a trusted, compliant solution? Schedule time with our team now.

2024 has been a year of extraordinary growth and achievement for HealthSnap. As we expanded our national footprint, our team grew alongside it, adding 99 new employees. We’re proud to have 447 HealthSnappers driving innovation and transformation in healthcare.

A Growing Team and New Leadership

In just three years, HealthSnap has grown from 67 employees at the end of 2022 to 447 employees by the end of 2024—an astounding 567% increase in team size. This growth reflects not only the demand for our solutions but also the caliber of talent we continue to attract.

We’re thrilled to welcome a lineup of new leaders who are shaping the next phase of HealthSnap’s journey:

• Jason Casten – Chief Financial Officer
• Meg Scharf – Head of Growth Marketing
• Krissie Holcombe – Director of Clinical Operations
• Misty Pickett – Director of Clinical QA and Compliance
• Andrew Call – Director of Security
• Dale Merrill – Director of Learning and Development
• Andy Natalie – Director of Salesforce Engineering

This expanded leadership brings the expertise and vision needed to sustain HealthSnap’s rapid growth and amplify our impact heading into 2025.

Expanding Partnerships & Patients

2024 was also a banner year for expanding our customer base. Our sales team successfully brought on 60 new physician groups and health system partners, including major wins with:

• Capital Cardiology Associates
• Leading South Florida Health System
• Mount Sinai Medical Center
• Tampa General/USF Health

These partnerships reflect growing confidence in HealthSnap’s ability to deliver scalable, effective solutions that transform patient care.

Additionally, through our expanding partnerships, we’ve reached an additional 33,415 patients, highlighting the significant demand among high-risk chronic populations for personalized care.

Breakthrough Clinical Outcomes and Research

We also achieved significant milestones in clinical research and outcomes this year:

• Released our 2024 Clinical Outcomes Report, showcasing unprecedented patient improvements across multiple chronic conditions.
• Published our first-ever peer-reviewed study on the efficacy of our Remote Patient Monitoring (RPM) program for hypertension management—an accomplishment that few companies in our field can claim.

These achievements further validate our approach and solidify HealthSnap as a leader in delivering measurable, real-world health outcomes.

Strategic Partnerships and Industry Recognition

This year, we also made meaningful strides in industry partnerships and recognition:

• Partnered with MedAxiom — the premier cardiovascular network to promote our services to leading cardiology clinics nationwide.
• Featured our collaboration with Prisma Health on #MillenniumLive, showcasing how our technology is transforming care delivery.

Recognized as a quarterfinalist for one of the Top Digital Health Companies of 2024 by the Digital Health Hub Foundation.

Looking Ahead

As we reflect on a year of growth, innovation, and impact, we’re energized about what lies ahead in 2025. With a stronger team, new partnerships, and proven outcomes, HealthSnap is poised to continue shaping the future of healthcare.

Thank you to our incredible team, partners, and supporters for making 2024 such a success. Stay tuned as we build on this momentum to deliver even greater impact in the years to come!

MIAMI, Oct. 16, 2024 /PRNewswire/ — HealthSnap, a leading virtual care management company that currently partners with over 150 health systems and provider organizations nationwide, today announced the launch of its Principal Care Management (PCM) program, strengthening its industry-leading Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) solution as the most comprehensive virtual care management platform offering for health systems and provider groups. As of July 2024, HealthSnap’s Principal Care Management program has successfully gone live with Capital Cardiology Associates (CCA), based in Albany, NY.

HealthSnap’s PCM program provides disease-specific care plans and pathways to patients with a single complex chronic condition, expected to last up to a year or until the end of life. HealthSnap’s PCM program enables health systems and providers to comply with the Centers for Medicare and Medicaid Services (CMS) requirements for PCM through automated patient eligibility reporting, care coordination, disease-specific care plans, and billing support, which are offered to patients by their healthcare providers to treat chronic conditions on an ongoing, monthly basis between in-office visits.

Like the company’s evidence-based RPM and CCM programs, HealthSnap’s PCM program aims to improve patient outcomes and reduce utilization. Through HealthSnap’s PCM programs, patients work with dedicated nurse Care Navigators who provide monthly care management calls to address various care plan components, including medication adherence, preventive and functional health support, and goal setting for each patient’s chronic condition.

HealthSnap’s RPM and PCM partnership with Capital Cardiology Associates went live in July 2024 to provide a scalable and high-quality virtual care management experience for patients diagnosed with hypertension, chronic heart failure, AFib, stroke, or other cardiology-related conditions. To date, over 7,800 RPM and PCM patient programs are enrolled, with 33 of CCA’s providers utilizing the programs. The partnership is expected to grow to over 10,000 patient programs by the end of this year.

For CCA, partnering with HealthSnap meant taking the administrative burden out of patient eligibility identification tracking to reach more of their patient population that could ultimately benefit from the programs. Because HealthSnap handles all RPM device logistics, integrates with CCA’s electronic health record, and provides a full-service offering, the transition has been relatively seamless and contributed to a successful program go-live.

“In order to implement a successful RPM program, Capital Cardiology Associates needed a partnership with a company like HealthSnap. Their proactive approach in identifying and reaching out to patients was exactly what we were looking for,” said Patricia Dickson, Director of Operations at Capital Cardiology Associates.” The first 90 days of implementation have been impressive; HealthSnap’s well-organized process and adaptable team have ensured a smooth transition and delivered promising initial results. The exceptional communication and support from HealthSnap’s implementation team have made this partnership highly successful and we look forward to its continued benefits.”

The launch and development of HealthSnap’s PCM program follows the successful addition of Chronic Care Management to its existing Remote Patient Monitoring Platform in June 2022. To date, HealthSnap has onboarded over 80,000 total active patient programs. Additionally, this past summer, the company published its most comprehensive RPM and CCM clinical outcomes report to date, demonstrating significant improvements in patient outcomes when RPM and CCM are administered as comprehensive virtual care management offerings.

“Currently, more than half of the U.S. population is living with at least one chronic condition, and those numbers are only expected to continue increasing. After months of diligent work, our team at HealthSnap couldn’t be more proud to announce the expansion of our product offering along with our new partnership with Capital Cardiology Associates,”  said Lizette Cantillo, Vice President of Operations at HealthSnap. “With the launch of PCM, we continue to be dedicated to bringing the highest level of service to our partners and the patients that entrust them. From the initial integration to identifying and enrolling patients, CCA has been an excellent partner for our new PCM program– we are looking forward to serving their patients and growing the partnership going forward.”

ABOUT CAPITAL CARDIOLOGY ASSOCIATES
Capital Cardiology Associates is the leading provider of cardiac care in the Capital Region of New York and beyond. With a commitment to excellence, the practice offers cutting-edge diagnostics, a team of highly skilled physicians, and a compassionate, dedicated staff—all working to deliver the highest level of care to every patient.

CCA’s approach emphasizes personalized care that extends beyond treatment, ensuring each patient receives the attention they deserve in a supportive and comfortable environment. Recognizing the complexities of cardiovascular health, the team prioritizes listening to patients, making sure every individual feels heard, valued, and respected.

Capital Cardiology Associates is headquartered in Corporate Woods, Albany, NY, where it houses its clinical offices, Diagnostic Imaging Center, Enhanced Cardiac Access walk-in clinic, Enhanced Cardiac Rehab, Metabolic Programs, Cardiac Transfer Center, and corporate business office. The practice also provides clinical and select diagnostic imaging services at multiple locations throughout the Capital Region, ensuring convenient access to expert care. Capital Cardiology has been named a Best Workplace in 2023 and 2024.

ABOUT HEALTHSNAP
HealthSnap is an integrated virtual care management platform that helps healthcare organizations improve patient outcomes, reduce utilization, and diversify revenue streams. From chronic disease-agnostic Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Principal Care Management (PCM) to AI-guided care coordination, virtual care delivery, patented billing tools, population analytics – and so much more, HealthSnap is the simplest way to manage chronic conditions remotely.

HealthSnap partners with 150+ health systems and provider organizations across 33 states and has remotely monitored and managed over 100,000 patients. Visit www.healthsnap.io or follow us on LinkedIn for more information.

HealthSnap Media Contact:
Sunny Ghia
[email protected]
(888) 780-1872 Ext. 701

Isn’t it great to see that U.S. government spending in healthcare is well-placed, proactive, and making a difference in saving lives? This is evident in the introduction of Remote Patient Monitoring (RPM) billing codes 99454, 99457, and 99458 by Medicare. These codes were established to enable healthcare providers to improve patient outcomes, reduce healthcare utilization, and lower the total cost of care through remote monitoring of physiological variables related to a patient’s medical needs.

• Code 99454 is used when a patient transmits data for at least 16 days within a 30-day period.

• Code 99457 covers communication with the patient, similar to a telehealth visit, and includes 20 minutes of clinical services related to the monitored variable.

• Code 99458 is for each additional 20-minute unit of patient communication and relevant clinical services.

One of the most prevalent use cases of Remote Patient Monitoring for HealthSnap is hypertension, which the World Health Organization recognizes as potentially the largest condition associated with death worldwide. It currently costs the United States roughly $160 billion per year and is expected to rise to over $500 billion per year by 2050. So, we know we’re focusing on an extremely common and important clinical problem by working with these patients.

With the abundance of data and anecdotal evidence of high patient satisfaction—patients feeling more connected to their providers, gaining self-efficacy over their condition, and improving their health literacy through regular feedback from clinical staff reaching out on a regular basis—we wanted to see if patients attending the monthly calls (99457 and 99458) more regularly are performing better than others in the program. Additionally, we are interested in whether these calls and the associated bond established between the clinical staff member and the patient are increasing engagement.

Goal 1: The Association of Hypertension Care Management (99457 and 99458) on Combating Hypertension and Improving Patient Engagement (99454)

The first step of this HealthSnap analysis is to evaluate patients with baseline uncontrolled hypertension (≥130 or ≥80). These patients are grouped into quartiles based on program completion, defined by the number of CPT codes 99457 and 99458 completed per year, to assess improvements in blood pressure and their association with the frequency of RPM data transmission relative to total days on the program, or “Transmission Index” (TI%).

Most HealthSnap patients have Chronic Care Management (CCM) with RPM, so the analysis sought to eliminate CCM care coordination and patient consults as confounding variables. Therefore, the focus was solely on the 5,478 RPM patients with uncontrolled hypertension receiving care management services without CCM programs. These RPM patients were separated into quartiles based on the number of programs completed, corresponding to the CPT billing codes 99457 and 99458 (20 minutes of care management services, including live patient communication). The results clearly demonstrated that blood pressure improvements were associated with greater program completion (qualifying units of 99457 and 99458).

• ≤1 Unit Completion Per Year: –7.8 SBP / -4.7 DBP (n=1370)

• 1-12 Units Completed Per Year: -9.6 SBP / -5.9 DBP (n=1369)

• 12-15 Units Completed Per Year: -10.1 SBP / -6.2 DBP (n=1369)

• 15-30 Units Completed Per Year: -11.8 SBP / -7.1 DBP (n=1370)

Similarly, the data supports that CPT 99457 and 99458 are associated with increased patient RPM engagement and participation, as patients who complete more units tend to transmit data more regularly, indicated by a higher Transmission Index (TI%):

• ≤1 Unit Completion Per Year: 36.2% TI (n=1370)

• 1-12 Units Completed Per Year: 58.4% TI (n=1369)

• 12-15 Units Completed Per Year: 64.5% TI (n=1369)

• 15-30 Units Completed Per Year: 69.3% TI (n=1370)

These insights affirm the value of program completion (units of 99457 and 99458) in enhancing both health outcomes and patient engagement in RPM initiatives.

Goal 2: Determine the Relationship between RPM Patient Engagement (CPT 99454) and Outcomes Among All Patients Monitored for Blood Pressure

Another objective was to examine how the frequency of data transmission influenced outcomes among our entire blood pressure-monitored patient cohort, including those participating in corresponding CCM or Principal Care Management (PCM) programs, with or without care management services. Of these, 22,037 patients transmitted RPM data frequently enough to meet the CPT 99454 code requirements and showed an improvement from a baseline SBP of 135.5 by 8.2 mmHg to 127.3 (p < 0.0001). This was particularly impressive given that many of these patients were already within a controlled range at baseline. These “engaged” patients transmitted data on average 74.8% of the time.

In contrast, 17,951 patients transmitted data an average of 24.4% of the time and did not meet the CPT 99454 requirements of 16 days in a 30-day period, yet still significantly reduced their blood pressure by 5.8 mmHg from 138.2 to 132.5 (p < 0.0001). Patients who were sufficiently engaged to qualify for CPT 99454 demonstrated significantly greater improvements compared to those not meeting the CPT 99454 data transmission requirements (-8.3 mmHg vs. -5.8 mmHg; p < 0.0001). These findings suggest that meeting the CPT 99454 code requirements is associated with better patient outcomes, although patients transmitting data less than 50% of the time still derive benefits from the program.

Goal 3: Evaluating the Impact of Data Transmission Frequency on Blood Pressure Improvement Across Hypertension Severity Levels

Finally, we prioritized examining how different frequencies of data transmission per week affect outcomes in patients with varying levels of hypertension severity. At HealthSnap, we find it most accurate to compare the average of a patient’s first seven data transmissions to the average of their most recent seven measures. This approach accounts for day-to-day variability and potential learning effects.

Using a heat map table, we categorized four rows on the Y-axis: patients with an average baseline SBP of 130-139.9, 140-149.9, 150-159.9, and ≥160 mmHg. On the X-axis, we created columns based on data transmission frequencies: ≤3 days per week, 4 days per week, 5 days per week, and 6-7 days per week. 

A clear relationship emerged between the frequency of data transmission and reductions in SBP, DBP, MAP, and conversion rates from uncontrolled to controlled blood pressure. For instance, patients with a baseline SBP of ≥160 mmHg who transmitted data less than or equal to 3 days per week saw improvements of 18.8 mmHg in SBP, 9.9 mmHg in DBP, and 12.9 mmHg in MAP.

Additionally, 10% transitioned from uncontrolled to controlled blood pressure, and 17% moved from Stage 2 to Stage 1. In contrast, patients with the same baseline SBP transmitting data 6-7 times per week achieved an average reduction of 33.9 mmHg in SBP, 16.8 mmHg in DBP, and 22.5 mmHg in MAP. Impressively, 31% converted to controlled status, and 32% improved from Stage 2 to Stage 1.

The Transformative Impact of CMS RPM Codes

In this concise yet comprehensive review of the alignment of RPM billing codes 99454, 99457, and 99458 with patient health, it’s clear that Remote Patient Monitoring is an innovative tool that should increasingly be recognized as the standard of care for the significant, prevalent, and burdensome chronic condition of hypertension.

The data unequivocally shows that RPM engagement and programming aligned with the spirit and intent of these codes translate into significant health improvements, effectively countering the pervasive challenge of hypertension and reducing downstream costs to the healthcare system, families, and patients’ quality of life. Patients are not only better managed but also more engaged, transforming routine medical care into an interactive, proactive partnership that can bridge gaps in healthcare access and equity through the remote delivery system.

This isn’t just a victory for healthcare providers and patients—it’s a compelling testament to the power of strategic government spending. By investing in these RPM initiatives, we’re equipping the healthcare system to address one of the most pressing and common health issues of our time. The evidence is clear: strategic insights derived from consistent data transmission and patient interaction lead to tangible health benefits.

We’re excited for a future where technology meets empathy, data meets action, and healthcare reaches new levels of effectiveness for countless patients. Let’s continue to champion these initiatives and watch as they help write a new chapter in preventative care.

Reduction in Payment Rates

CMS is proposing a 2.93% reduction in the average payment rates under the MPFS for 2025 compared to 2024. This means that the conversion factor, which determines how much Medicare pays for services, would decrease by $0.93, or 2.8%, from the current year.

Telehealth Policy Updates

The Centers for Medicare & Medicaid Services (CMS) is proposing significant updates to Medicare’s telehealth services, aiming to refine and expand the program. Here’s a breakdown:

New Process for Adding Telehealth Services

Starting in 2025, CMS will introduce a 5-step process to decide whether to add, keep, or remove services from the Medicare Telehealth Services List. This replaces the old categorization system. Each telehealth service will now receive either:

• Permanent Status: For services with strong evidence of clinical benefit.

• Provisional Status: For services that don’t yet have enough evidence to prove their clinical benefit but show enough promise that further study might confirm their value.

This change is designed to make the process more transparent and ensure that services on the list are both effective and beneficial to patients.

Expansion of Audio-Only Telehealth

During the Covid-19 public health emergency (PHE), CMS temporarily allowed health care providers to offer certain services via audio-only communication, recognizing the barriers some patients face in accessing video technology. Now, CMS is proposing to make this option more permanent.

• Revised Definition: CMS wants to update the definition of “interactive telecommunications system” to include two-way, real-time audio-only communication for telehealth services when:

  • The patient is at home

  • The healthcare provider can use video, but the patient either cannot or prefers not to use video

This proposal acknowledges that not all patients have reliable internet access or feel comfortable using video technology. By allowing audio-only visits, CMS aims to make telehealth more inclusive and accessible to a broader range of patients.

Distant Site Reporting

The Centers for Medicare & Medicaid Services (CMS) suggests that distant site practitioners, those who deliver telehealth services from a location other than where the patient is, may continue to use their practice address for reporting purposes rather than their home address until the end of 2025.

Supervision

Under Medicare Part B, certain services must be provided under the supervision of a physician or practitioner. This supervision can be classified into different types, such as general, direct, or personal supervision. For direct supervision, the supervising physician or practitioner must be present in the office suite and be immediately available to assist throughout the service.

During the Covid-19 PHE, CMS allowed this direct supervision to be conducted virtually, using real-time audio and video technology. This temporary change is now proposed to be extended through December 31, 2025. Although CMS is cautious about the potential challenges that could arise if a supervisor is not physically present, they recognize the value of this flexibility in improving patient access to care.

CMS is also considering making this virtual supervision a permanent option for certain low-risk services, such as those provided by auxiliary personnel under the direct supervision of a billing practitioner. For all other services, the virtual supervision option is proposed to continue only until the end of 2025.

Enhanced Care Management

The Centers for Medicare & Medicaid Services (CMS) proposes introducing new codes (GPCM1 through GPCM3) for advanced primary care management (APCM) services. These services would be billed on a per-patient, per-month basis, with payment levels determined by patient complexity. Patients with varying chronic conditions would be categorized into three levels: Level 1 would include those with one or no chronic conditions, Level 2 would apply to those with two or more chronic conditions, and Level 3 would be designated for “Qualified Medicare Beneficiaries” who have two or more chronic conditions.

CMS emphasizes that not all APCM services need to be provided every month for every patient. However, all necessary services must be available as needed. They also propose that while the specific time spent on APCM services does not need to be documented, the actions and communications related to these services should be recorded in the patient’s medical record.

In addition, CMS proposes a new code (GCDRA) for an Atherosclerotic Cardiovascular Disease (ASCVD) Risk Assessment, which would be performed during an evaluation/management visit and billed no more than once a year.

Reporting and Refunding of Overpayments

In December 2022, CMS proposed revisions to existing Medicare regulations for reporting and returning overpayments under Parts A, B, C, and D. These proposed changes were initially discussed in the December 2022 Overpayment Proposed Rule but were not finalized. Instead, CMS retained those proposals and introduced additional changes in a new Proposed Rule aimed at clarifying and revising the deadline for reporting and refunding overpayments.

Proposed Changes to the Overpayment Reporting Timeline

CMS now seeks to clarify the conditions under which the 60-day deadline for reporting and refunding overpayments can be suspended. The key proposals include:

Suspension for Investigation

The 60-day period would be suspended if:

• A provider or supplier identifies a potential overpayment but has not yet completed a good-faith investigation to determine the extent of related overpayments.

• This suspension would last until the earlier of:

  • The completion of the good-faith investigation and the calculation of overpayments, or

  • 180 days after the initial identification of the overpayment.

Submission to Protocols

The suspension would also apply if:

• A provider or supplier has made a submission to the Office of Inspector General (OIG) Self-Disclosure Protocol, CMS Voluntary Self-Referral Disclosure Protocol, or requested an extended repayment schedule as defined under regulation.

Resumption of the 60-Day Requirement

After the suspension ends, the requirement to report and return the overpayment would be reinstated, with the deadline being the earlier of:

• 60 days after the conclusion of the good-faith investigation, or

• 180 days from the initial discovery of the overpayment.

Example Scenario

CMS provided an example to illustrate these proposed changes:

• If a provider identifies an overpayment on day one but suspects additional related claims may also be affected, the provider would have up to 180 days to conduct a good-faith investigation. If during this period, the provider submits a voluntary disclosure to OIG or CMS, the deadline could be further extended.

• With that said, if the provider decides not to conduct a further investigation, the original 60-day deadline to report and return the overpayment from its initial discovery would apply.

This proposed rule aims to provide more flexibility and clarity for providers and suppliers in handling overpayments, while still maintaining the obligation to report and refund any overpayments in a timely manner.

Other Noteworthy Proposals in the CMS Proposed Rule

Here are some additional noteworthy proposals:

Office/Outpatient E/M Visit Complexity Add-On

CMS proposes to refine the current policy regarding the Office/Outpatient Evaluation and Management (O/O E/M) visit complexity add-on code starting in CY 2025. Under the new proposal, payment would be allowed when the O/O E/M base code is reported by the same practitioner on the same day as:

• An Annual Wellness Visit (AWV)

• Vaccine administration

• Any Medicare Part B preventive service provided in the office or outpatient setting.

This change aims to streamline billing processes and improve the integration of preventive services with regular office visits.

Supervision of Outpatient Therapy Services in Private Practices

CMS proposes to allow general supervision of Occupational Therapy Assistants (OTAs) and Physical Therapy Assistants (PTAs) by occupational therapists and physical therapists in private practice, respectively, when these assistants are furnishing outpatient therapy services. This proposal could increase access to therapy services by offering more flexibility in supervision requirements.

Based on this, CMS proposes to amend the certification of therapy plans of care. A signed and dated order or referral from a physician or non-physician practitioner (NPP), combined with certain other documentation, could now suffice to demonstrate certification of required conditions.

Advancing Access to Behavioral Health Services

In response to the growing need for mental health care, especially among individuals with substance use disorders, CMS proposes several new codes and payment structures:

• Safety Planning Interventions: Establish separate coding and payment for safety planning interventions to manage risks in individuals with substance use disorders.

• Post-Discharge Follow-Up: Introduce a monthly billing code for specific protocols involved in post-discharge follow-up care performed after a crisis encounter in the emergency department.

• Digital Mental Health Services: Provide Medicare payment to billing practitioners for certain digital mental health treatments furnished as part of or integral to professional behavioral health services.

Additional Policy Proposals

CMS also introduced significant proposals for:

• Medicare Shared Savings Program: Changes are proposed to enhance the program, which encourages Accountable Care Organizations (ACOs) to reduce healthcare costs while meeting performance standards on quality of care.

• Merit-based Incentive Payment System (MIPS): CMS continues to evolve MIPS, proposing changes that would impact how clinicians are scored and reimbursed under this value-based payment system.

• Medicare Prescription Drug Inflation Rebate Program: New policies are proposed to address drug price inflation, aiming to reduce out-of-pocket costs for Medicare beneficiaries.

These proposals reflect CMS’s ongoing efforts to improve the quality, accessibility, and efficiency of healthcare under Medicare.

Choose HealthSnap to Deliver Proactive Patient Care

To learn more about how partnering with HealthSnap can help your healthcare practice proactively manage chronic conditions, improve clinical outcomes and streamline billing for virtual care management programs like remote patient monitoring (RPM) and chronic care management (CCM), call us at 888-780-1872 or contact us online to schedule an intro with one of our Specialists.