Plans
For the most up-to-date information on our plans, check our Pricing page here.
Billing
A paid plan applies only to the workspace it’s purchased for.
If you need more AI Credits, Seats, or Knowledge Bases (KBs) than included, you can purchase add-ons.
Billing is available on a monthly or yearly basis.
Billing Cycle
All billing cycles start on the 1st of each month.
This applies whether you’re on monthly or yearly billing.
Add-ons
You can customize your plan with add-ons, based on your needs. Add-on pricing depends on your current plan.
Add-on | What it does | Billing | Notes |
|---|---|---|---|
Knowledge Bases (KBs) | Add extra KBs | Monthly | Great for managing more docs |
Seats | Seats allow you to Add extra team members in your InstantDocs Workspace | Monthly | Only pay for what you need |
AI Credits | Credits are used to access the AI features in InstantDocs | One-time | Credits never expire until used |
Mid-Month Purchases or Charges
If you purchase a plan or add-on partway through the month, you will be charged only for the remaining days of that billing period.
Manage your billing
To access your billing, navigate to the Workspace button in the top-left corner of your screen, then select Settings > Billing. From here you can:
View and change your plan and add-ons.
Update your payment information.
Update the billing email.
Update payment methods.
View billing history, past invoices and charges.
Set credits on auto-recharge
See the next billing cycle information and charges.
We will also show if a charge is failed or past due.
Change or Cancel a subscription
Workspace admins can change your billing plan by navigating to your Workspace area and selecting Settings > Plans & Pricing.
To cancel your subscription, navigate to your Workspace area and select Settings > Billing > Payment Methods > Open Stripe Portal > Cancel subscription.
Subscription updates take effect at the end of the subscription period. If you are on a monthly plan, this will be at the end of the billing month. If you are on a yearly plan, this will be at the end of the billing year.
We do not provide refunds for cancellations mid-subscription. If you are uncertain you are ready to commit to a full year, we recommend starting on a monthly plan first. You can switch to yearly at a later date when you are ready to commit longer term and take advantage of the discounted rates.
When cancelling a subscription:
Nothing will be deleted automatically.
You'll be moved to free plan.
You'll be asked to remove members or KBs if they're out of limit of the free plan.