Integrate Intercom

TL;DR

Let's Do It Together!

1. Access Settings

1. Click your Workspace name in the top left.

2. Then click Settings.

2. Go to Integrations

1. In the settings, find the Features section.

2. Click Integrations.

3. Connect Intercom

1. Click Connect on Intercom, then click Next.

2. Provide your API key for Intercom.

You will be prompted to retrieve your API key from Intercom.

4. Retrieve API Key

1. Go to your Intercom Developer Hub in settings.

2. Under Authentication, find your API key.

Copy the API key to use in Instant Docs.

5. Verify API Key

1. Click Copy to Clipboard under your workspace's name.

2. Head back to Instant Docs and paste your API key.

3. Click Verify.

Look for a green check mark indicating successful verification.

6. Open Integration Settings

1. Click Next to proceed.

2. Click Settings to open your integration settings.

7. Upload Intercom Data

1. Hover over Knowledge Bases and click the + icon.

2. Name your new Knowledge Base, edit the visibility, and select Import from external platforms.

3. Click Create.

8. Import Data

1. Select Intercom, then click Next.

2. Select the files you want to import, then click Import.

Monitor import progress and click Done when finished.

9. View Imported Knowledge Base

1. Once importing is complete, you'll see your new Knowledge Base.

2. Expand to view all uploaded files.