TL;DR
1
Access Sharing Settings
Hover over Knowledge Base, click the three dots, and select Share.
2
Update User Access
Select the user's Access Level from the drop down.
3
Update Workspace Members
Select Access Level for workspace members from the drop down.
Let's Do It Together!
Step 1: Access Sharing Settings
Hover over the Knowledge Base.
Click the three dots.
Select Share.
Click the Invite tab.
You are now in the sharing settings for your Knowledge Base.
Step 2: Update Individual Access Level
Click the Access Level drop down next to the user.
Select the desired Individual Access level from the options provided.
NOTE: Individual Access always overrides Workspace Access.
Step 3: Update Workspace Member Access Level
Click the Access Level drop down for workspace members.
Select the appropriate access level from the available options.
FAQ
What is the difference between normal access and workspace access?
There are two main levels of access:
- Individual Access: Sets permissions for specific email addresses.
- Workspace Access: Sets default permissions for all admins and members in your workspace.
NOTE: Individual Access always overrides Workspace Access.
How can I view a list of all the workspace members?
Click the Workspace button in the top left corner of the page, then select Invite Members. Here you’ll see a list of all your members.
How can I check if Individual Access is overriding Workspace Access for members?
Check the member list to see if the user is an admin or member, then open the knowledge base sharing settings and expand the Workspace Access dropdown. Compare their Individual Access with the Workspace Access to confirm if the Individual Access is overriding it.
NOTE: Individual Access always overrides Workspace Access.